package com.smartor.service.impl;
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import java.math.BigDecimal;
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import java.math.RoundingMode;
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import java.util.*;
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import java.util.stream.Collectors;
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import com.ruoyi.common.utils.Arith;
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import com.ruoyi.common.utils.DateUtils;
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import com.ruoyi.common.utils.DtoConversionUtils;
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import com.smartor.domain.*;
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import com.smartor.domain.DTO.ServiceSubtaskDetailDTO;
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import com.smartor.domain.VO.PatSatisfactionReqVO;
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import com.smartor.domain.VO.PatSatisfactionResVO;
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import com.smartor.domain.entity.PatSatisfactionDetailEntity;
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import com.smartor.domain.entity.ServiceSubtaskSatisfactionEntity;
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import com.smartor.mapper.*;
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import org.apache.commons.collections4.CollectionUtils;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.stereotype.Service;
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import com.smartor.service.IPatSatisfactionService;
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/**
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* 患者满意度Service业务层处理
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*
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* @author lihu
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* @date 2025-06-30
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*/
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@Service
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public class PatSatisfactionServiceImpl implements IPatSatisfactionService {
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@Autowired
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private PatSatisfactionMapper patSatisfactionMapper;
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@Autowired
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private ServiceSubtaskMapper serviceSubtaskMapper;
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@Autowired
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private ServiceSubtaskDetailMapper serviceSubtaskDetailMapper;
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@Autowired
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private IvrLibaTemplateScriptMapper ivrLibaTemplateScriptMapper;
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@Autowired
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private IvrLibaScriptAssortMapper ivrLibaScriptAssortMapper;
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@Autowired
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private SvyLibScriptCategoryMapper svyLibScriptCategoryMapper;
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@Autowired
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private IvrLibaTemplateTargetoptionMapper ivrLibaTemplateTargetoptionMapper;
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@Autowired
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private SvyLibTemplateTargetoptionMapper svyLibTemplateTargetoptionMapper;
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@Autowired
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private SvyLibTemplateScriptMapper svyLibTemplateScriptMapper;
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/**
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* 查询患者满意度
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*
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* @param id 患者满意度主键
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* @return 患者满意度
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*/
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@Override
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public PatSatisfaction selectPatSatisfactionById(Long id) {
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PatSatisfaction ps = patSatisfactionMapper.selectPatSatisfactionById(id);
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double total = ps.getDoctorSatisfaction() + ps.getAuthenticity() + ps.getWeekFinish() + ps.getStandard() + ps.getTimeliness() + ps.getLibrary() + ps.getEnvironment() + ps.getNurseSatisfaction();
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ps.setTotal(total);
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return ps;
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}
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/**
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* 查询患者满意度列表
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*
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* @param patSatisfaction 患者满意度
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* @return 患者满意度
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*/
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@Override
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public List<PatSatisfaction> selectPatSatisfactionList(PatSatisfaction patSatisfaction) {
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List<PatSatisfaction> patSatisfactions = patSatisfactionMapper.selectPatSatisfactionList(patSatisfaction);
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if (CollectionUtils.isNotEmpty(patSatisfactions)) {
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patSatisfactions.forEach(ps -> {
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double total = ps.getDoctorSatisfaction() + ps.getAuthenticity() + ps.getWeekFinish() + ps.getStandard() + ps.getTimeliness() + ps.getLibrary() + ps.getEnvironment() + ps.getNurseSatisfaction();
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ps.setTotal(total);
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});
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}
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return patSatisfactions;
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}
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/**
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* 新增患者满意度
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*
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* @param patSatisfaction 患者满意度
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* @return 结果
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*/
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@Override
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public int insertPatSatisfaction(PatSatisfaction patSatisfaction) {
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patSatisfaction.setCreateTime(DateUtils.getNowDate());
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patSatisfaction.setUpdateTime(DateUtils.getNowDate());
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return patSatisfactionMapper.insertPatSatisfaction(patSatisfaction);
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}
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/**
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* 修改患者满意度
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*
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* @param patSatisfaction 患者满意度
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* @return 结果
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*/
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@Override
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public int updatePatSatisfaction(PatSatisfaction patSatisfaction) {
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patSatisfaction.setUpdateTime(DateUtils.getNowDate());
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return patSatisfactionMapper.updatePatSatisfaction(patSatisfaction);
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}
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/**
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* 批量删除患者满意度
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*
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* @param ids 需要删除的患者满意度主键
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* @return 结果
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*/
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@Override
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public int deletePatSatisfactionByIds(Long[] ids) {
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return patSatisfactionMapper.deletePatSatisfactionByIds(ids);
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}
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/**
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* 删除患者满意度信息
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*
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* @param id 患者满意度主键
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* @return 结果
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*/
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@Override
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public int deletePatSatisfactionById(Long id) {
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return patSatisfactionMapper.deletePatSatisfactionById(id);
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}
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/**
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* 患者满意度统计
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*
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* @param patSatisfactionReqVO 患者满意度统计条件
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* @return 患者满意度统计结果
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*/
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@Override
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public PatSatisfactionResVO statistics(PatSatisfactionReqVO patSatisfactionReqVO) {
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//定义返参
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PatSatisfactionResVO result = new PatSatisfactionResVO();
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//答题总人数(已经回答问题的)
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int totalPerson = 0;
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// 总人数（包含未回答的）
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int allPerson = 0;
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//患者满意度统详情
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List<PatSatisfactionDetailEntity> patSatisfactionDetailEntities = new ArrayList<>();
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List<ServiceSubtask> serviceSubtasks = serviceSubtaskMapper.selectSatisfactionSubtaskList(patSatisfactionReqVO);
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// 按type分组：1-语音，2-问卷
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Map<String, List<ServiceSubtask>> groupByType = serviceSubtasks.stream().filter(s -> s.getType() != null).collect(Collectors.groupingBy(ServiceSubtask::getType));
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List<ServiceSubtask> voiceList = groupByType.getOrDefault("1", Collections.emptyList());
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List<ServiceSubtask> questionnaireList = groupByType.getOrDefault("2", Collections.emptyList());
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if (CollectionUtils.isNotEmpty(voiceList)) {
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//1. 先获取ivr_liba_script_assort的满意度分类ID
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IvrLibaScriptAssort ivrLibaScriptAssort = new IvrLibaScriptAssort();
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ivrLibaScriptAssort.setOrgid(patSatisfactionReqVO.getOrgid());
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List<IvrLibaScriptAssort> ivrLibaScriptAssorts = ivrLibaScriptAssortMapper.selectIvrLibaScriptAssortList(ivrLibaScriptAssort);
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List<Long> mydIdList = ivrLibaScriptAssorts.stream().filter(item -> item.getType() != null && item.getType().contains("myd")).map(IvrLibaScriptAssort::getId).collect(Collectors.toList());
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//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
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List<IvrLibaTemplateScript> ivrLibaTemplateScripts = ivrLibaTemplateScriptMapper.queryLibTemplateIds(mydIdList);
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//3 再通过单个ivr_liba_template获取到所有的满意度问题 和 使用该模板的subTask人数
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for (IvrLibaTemplateScript ivrLibaTemplateScript : ivrLibaTemplateScripts) {
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//记录单个明细信息
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PatSatisfactionDetailEntity patSatisfactionDetailEntity = new PatSatisfactionDetailEntity();
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//通过问题ID，获取问题选项(为了获取选项上的最高分最低分)
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IvrLibaTemplateTargetoption ivrLibaTemplateTargetoption = new IvrLibaTemplateTargetoption();
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ivrLibaTemplateTargetoption.setScriptid(ivrLibaTemplateScript.getScriptid());
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List<IvrLibaTemplateTargetoption> ivrLibaTemplateTargetoptions = ivrLibaTemplateTargetoptionMapper.selectIvrLibaTemplateTargetoptionList(ivrLibaTemplateTargetoption);
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//获取libTemplateId
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List<Long> libTemplateIds = new ArrayList<>();
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libTemplateIds.add(ivrLibaTemplateScript.getTemplateid());
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// 再通过模板id获取问题发送总量
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ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
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serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
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serviceSubtaskSatisfactionEntity.setType(1);
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List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
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//获取填报数量
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List<ServiceSubtaskDetailDTO> fillCount = null;
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if (CollectionUtils.isNotEmpty(subids))
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fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, ivrLibaTemplateScript.getScriptContent());
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// 根据matchedtext分组，统计各选项数量及占比
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Map<String, Map<String, Object>> matchedtextStats = new HashMap<>();
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if (CollectionUtils.isNotEmpty(fillCount)) {
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int totalFill = fillCount.size();
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fillCount.stream().filter(dto -> dto.getMatchedtext() != null).collect(Collectors.groupingBy(ServiceSubtaskDetailDTO::getMatchedtext, Collectors.counting())).forEach((matchedtext, count) -> {
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Map<String, Object> stat = new HashMap<>();
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stat.put("count", count);
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stat.put("ratio", new BigDecimal((double) count / totalFill * 100).setScale(1, RoundingMode.HALF_UP).doubleValue());
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matchedtextStats.put(matchedtext, stat);
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});
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// 从fillCount中取targetvalue（&分隔的当前问题的所有选项），补全未出现的选项，count和ratio均为0
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fillCount.stream().filter(dto -> dto.getTargetvalue() != null).findFirst().ifPresent(dto -> {
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for (String option : dto.getTargetvalue().split("&")) {
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String optionTrim = option.trim();
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if (!matchedtextStats.containsKey(optionTrim)) {
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Map<String, Object> emptyStat = new HashMap<>();
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emptyStat.put("count", 0L);
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emptyStat.put("ratio", 0.0);
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matchedtextStats.put(optionTrim, emptyStat);
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}
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}
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});
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}
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patSatisfactionDetailEntity.setScriptContent(ivrLibaTemplateScript.getScriptContent());
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patSatisfactionDetailEntity.setAnswerPerson(CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size());
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patSatisfactionDetailEntity.setNoAnswerPerson(CollectionUtils.isNotEmpty(fillCount) && CollectionUtils.isNotEmpty(subids) ? (subids.size() - fillCount.size()) : CollectionUtils.isNotEmpty(subids) ? subids.size() : 0);
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patSatisfactionDetailEntity.setAverageScore(averageScore(fillCount));
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patSatisfactionDetailEntity.setMaxScore(maxScore(ivrLibaTemplateTargetoptions));
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patSatisfactionDetailEntity.setMinScore(minScore(ivrLibaTemplateTargetoptions));
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patSatisfactionDetailEntity.setAnswerRate(CollectionUtils.isEmpty(subids) ? 0 : CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size() * 1.0 / subids.size());
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patSatisfactionDetailEntity.setMatchedtextStats(matchedtextStats);
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patSatisfactionDetailEntities.add(patSatisfactionDetailEntity);
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totalPerson += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
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allPerson += subids.size();
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}
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}
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if (CollectionUtils.isNotEmpty(questionnaireList)) {
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//1. 先获取svy_lib_script_category的满意度分类ID
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SvyLibScriptCategory svyLibScriptCategory = new SvyLibScriptCategory();
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svyLibScriptCategory.setOrgid(patSatisfactionReqVO.getOrgid());
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List<SvyLibScriptCategory> svyLibScriptCategories = svyLibScriptCategoryMapper.selectSvyLibScriptCategoryList(svyLibScriptCategory);
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List<Long> mydIdList = svyLibScriptCategories.stream().filter(item -> item.getType() != null && item.getType().contains("myd")).map(SvyLibScriptCategory::getId).collect(Collectors.toList());
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//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
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List<SvyLibTemplateScript> svyLibTemplateScripts = svyLibTemplateScriptMapper.querySvyLibTemplateIds(mydIdList);
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for (SvyLibTemplateScript svyLibTemplateScript : svyLibTemplateScripts) {
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//记录单个明细信息
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PatSatisfactionDetailEntity patSatisfactionDetailEntity = new PatSatisfactionDetailEntity();
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//通过问题ID，获取问题选项(为了获取选项上的最高分最低分)
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SvyLibTemplateTargetoption svyLibTemplateTargetoption = new SvyLibTemplateTargetoption();
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svyLibTemplateTargetoption.setScriptid(svyLibTemplateScript.getId());
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List<SvyLibTemplateTargetoption> svyLibTemplateTargetoptions = svyLibTemplateTargetoptionMapper.selectSvyLibTemplateTargetoptionList(svyLibTemplateTargetoption);
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//获取libTemplateId
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List<Long> libTemplateIds = new ArrayList<>();
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libTemplateIds.add(svyLibTemplateScript.getSvyid());
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// 再通过模板id获取问题发送总量
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ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
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serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
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serviceSubtaskSatisfactionEntity.setType(2);
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List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
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//获取填报数量
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List<ServiceSubtaskDetailDTO> fillCount = null;
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if (CollectionUtils.isNotEmpty(subids))
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fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, svyLibTemplateScript.getScriptContent());
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// 根据matchedtext分组，统计各选项数量及占比
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Map<String, Map<String, Object>> matchedtextStats = new HashMap<>();
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if (CollectionUtils.isNotEmpty(fillCount)) {
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int totalFill = fillCount.size();
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fillCount.stream().filter(dto -> dto.getMatchedtext() != null).collect(Collectors.groupingBy(ServiceSubtaskDetailDTO::getMatchedtext, Collectors.counting())).forEach((matchedtext, count) -> {
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Map<String, Object> stat = new HashMap<>();
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stat.put("count", count);
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stat.put("ratio", new BigDecimal((double) count / totalFill * 100).setScale(1, RoundingMode.HALF_UP).doubleValue());
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matchedtextStats.put(matchedtext, stat);
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});
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// 从fillCount中取targetvalue（&分隔的当前问题的所有选项），补全未出现的选项，count和ratio均为0
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fillCount.stream().filter(dto -> dto.getTargetvalue() != null).findFirst().ifPresent(dto -> {
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for (String option : dto.getTargetvalue().split("&")) {
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String optionTrim = option.trim();
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if (!matchedtextStats.containsKey(optionTrim)) {
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Map<String, Object> emptyStat = new HashMap<>();
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emptyStat.put("count", 0L);
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emptyStat.put("ratio", 0.0);
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matchedtextStats.put(optionTrim, emptyStat);
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}
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}
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});
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}
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patSatisfactionDetailEntity.setScriptContent(svyLibTemplateScript.getScriptContent());
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patSatisfactionDetailEntity.setAnswerPerson(CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size());
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patSatisfactionDetailEntity.setNoAnswerPerson(CollectionUtils.isNotEmpty(fillCount) && CollectionUtils.isNotEmpty(subids) ? (subids.size() - fillCount.size()) : CollectionUtils.isNotEmpty(subids) ? subids.size() : 0);
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patSatisfactionDetailEntity.setAverageScore(averageScore(fillCount));
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OptionalDouble maxOpt = svyLibTemplateTargetoptions.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).max();
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patSatisfactionDetailEntity.setMaxScore(maxOpt.isPresent() ? new BigDecimal(maxOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0);
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OptionalDouble minOpt = svyLibTemplateTargetoptions.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).min();
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patSatisfactionDetailEntity.setMinScore(minOpt.isPresent() ? new BigDecimal(minOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0);
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patSatisfactionDetailEntity.setAnswerRate(CollectionUtils.isEmpty(subids) ? 0 : CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size() * 1.0 / subids.size());
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patSatisfactionDetailEntity.setMatchedtextStats(matchedtextStats);
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patSatisfactionDetailEntities.add(patSatisfactionDetailEntity);
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totalPerson += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
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allPerson += subids.size();
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}
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}
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result.setTotalAnswerRate(Arith.div(totalPerson, allPerson));
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result.setPatSatisfactionDetailEntities(patSatisfactionDetailEntities);
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result.setTotalPerson(totalPerson);
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return result;
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}
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/**
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* 患者满意度统计（维度）
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*
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* @param patSatisfactionReqVO 患者满意度统计条件
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* @return 患者满意度统计结果
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*/
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@Override
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public PatSatisfactionResVO statisticsByDimension(PatSatisfactionReqVO patSatisfactionReqVO) {
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//定义返参
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PatSatisfactionResVO result = new PatSatisfactionResVO();
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//答题总人数(已经回答问题的)
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int totalPerson = 0;
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// 总人数（包含未回答的）
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int allPerson = 0;
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//患者满意度统详情
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List<PatSatisfactionDetailEntity> patSatisfactionDetailEntities = new ArrayList<>();
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List<ServiceSubtask> serviceSubtasks = serviceSubtaskMapper.selectSatisfactionSubtaskList(patSatisfactionReqVO);
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// 按type分组：1-语音，2-问卷
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Map<String, List<ServiceSubtask>> groupByType = serviceSubtasks.stream().filter(s -> s.getType() != null).collect(Collectors.groupingBy(ServiceSubtask::getType));
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List<ServiceSubtask> voiceList = groupByType.getOrDefault("1", Collections.emptyList());
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List<ServiceSubtask> questionnaireList = groupByType.getOrDefault("2", Collections.emptyList());
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if (CollectionUtils.isNotEmpty(voiceList)) {
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//1. 先获取入参中的维护集合
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IvrLibaTemplateScript iltscript = new IvrLibaTemplateScript();
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iltscript.setDimensionList(patSatisfactionReqVO.getDimensionList());
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//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
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List<IvrLibaTemplateScript> ivrLibaTemplateScripts = ivrLibaTemplateScriptMapper.selectILTSBydimension(iltscript);
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if (CollectionUtils.isNotEmpty(ivrLibaTemplateScripts)) {
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//3 再通过单个ivr_liba_template获取到所有的满意度问题 和 使用该模板的subTask人数
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for (IvrLibaTemplateScript ivrLibaTemplateScript : ivrLibaTemplateScripts) {
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//记录单个明细信息
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PatSatisfactionDetailEntity patSatisfactionDetailEntity = new PatSatisfactionDetailEntity();
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//通过问题ID，获取问题选项(为了获取选项上的最高分最低分)
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IvrLibaTemplateTargetoption ivrLibaTemplateTargetoption = new IvrLibaTemplateTargetoption();
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ivrLibaTemplateTargetoption.setScriptid(ivrLibaTemplateScript.getScriptid());
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List<IvrLibaTemplateTargetoption> ivrLibaTemplateTargetoptions = ivrLibaTemplateTargetoptionMapper.selectIvrLibaTemplateTargetoptionList(ivrLibaTemplateTargetoption);
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//获取libTemplateId
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List<Long> libTemplateIds = new ArrayList<>();
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libTemplateIds.add(ivrLibaTemplateScript.getTemplateid());
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// 再通过模板id获取问题发送总量
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ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
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serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
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serviceSubtaskSatisfactionEntity.setType(1);
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List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
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//获取填报数量
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List<ServiceSubtaskDetailDTO> fillCount = null;
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if (CollectionUtils.isNotEmpty(subids))
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fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, ivrLibaTemplateScript.getScriptContent());
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// 根据matchedtext分组，统计各选项数量及占比
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Map<String, Map<String, Object>> matchedtextStats = new HashMap<>();
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if (CollectionUtils.isNotEmpty(fillCount)) {
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int totalFill = fillCount.size();
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fillCount.stream().filter(dto -> dto.getMatchedtext() != null).collect(Collectors.groupingBy(ServiceSubtaskDetailDTO::getMatchedtext, Collectors.counting())).forEach((matchedtext, count) -> {
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Map<String, Object> stat = new HashMap<>();
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stat.put("count", count);
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stat.put("ratio", new BigDecimal((double) count / totalFill * 100).setScale(1, RoundingMode.HALF_UP).doubleValue());
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matchedtextStats.put(matchedtext, stat);
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});
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// 从fillCount中取targetvalue（&分隔的当前问题的所有选项），补全未出现的选项，count和ratio均为0
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fillCount.stream().filter(dto -> dto.getTargetvalue() != null).findFirst().ifPresent(dto -> {
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for (String option : dto.getTargetvalue().split("&")) {
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String optionTrim = option.trim();
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if (!matchedtextStats.containsKey(optionTrim)) {
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Map<String, Object> emptyStat = new HashMap<>();
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emptyStat.put("count", 0L);
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emptyStat.put("ratio", 0.0);
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matchedtextStats.put(optionTrim, emptyStat);
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}
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}
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});
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}
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patSatisfactionDetailEntity.setScriptContent(ivrLibaTemplateScript.getScriptContent());
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patSatisfactionDetailEntity.setAnswerPerson(CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size());
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patSatisfactionDetailEntity.setNoAnswerPerson(CollectionUtils.isNotEmpty(fillCount) && CollectionUtils.isNotEmpty(subids) ? (subids.size() - fillCount.size()) : CollectionUtils.isNotEmpty(subids) ? subids.size() : 0);
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patSatisfactionDetailEntity.setAverageScore(averageScore(fillCount));
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patSatisfactionDetailEntity.setMaxScore(maxScore(ivrLibaTemplateTargetoptions));
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patSatisfactionDetailEntity.setMinScore(minScore(ivrLibaTemplateTargetoptions));
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patSatisfactionDetailEntity.setAnswerRate(CollectionUtils.isEmpty(subids) ? 0 : CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size() * 1.0 / subids.size());
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patSatisfactionDetailEntity.setMatchedtextStats(matchedtextStats);
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patSatisfactionDetailEntities.add(patSatisfactionDetailEntity);
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totalPerson += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
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allPerson += subids.size();
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}
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}
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}
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if (CollectionUtils.isNotEmpty(questionnaireList)) {
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//1. 先获取入参中的满意度维度
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SvyLibTemplateScriptVO svyLibTemplateScriptVO = new SvyLibTemplateScriptVO();
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svyLibTemplateScriptVO.setDimensionList(patSatisfactionReqVO.getDimensionList());
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//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
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List<SvyLibTemplateScript> svyLibTemplateScripts = svyLibTemplateScriptMapper.selectSLTScriptListBydimension(svyLibTemplateScriptVO);
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if (CollectionUtils.isNotEmpty(svyLibTemplateScripts)) {
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for (SvyLibTemplateScript svyLibTemplateScript : svyLibTemplateScripts) {
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//记录单个明细信息
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PatSatisfactionDetailEntity patSatisfactionDetailEntity = new PatSatisfactionDetailEntity();
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//通过问题ID，获取问题选项(为了获取选项上的最高分最低分)
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SvyLibTemplateTargetoption svyLibTemplateTargetoption = new SvyLibTemplateTargetoption();
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svyLibTemplateTargetoption.setScriptid(svyLibTemplateScript.getId());
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List<SvyLibTemplateTargetoption> svyLibTemplateTargetoptions = svyLibTemplateTargetoptionMapper.selectSvyLibTemplateTargetoptionList(svyLibTemplateTargetoption);
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//获取libTemplateId
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List<Long> libTemplateIds = new ArrayList<>();
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libTemplateIds.add(svyLibTemplateScript.getSvyid());
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// 再通过模板id获取问题发送总量
|
ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
|
serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
|
serviceSubtaskSatisfactionEntity.setType(2);
|
List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
|
|
//获取填报数量
|
List<ServiceSubtaskDetailDTO> fillCount = null;
|
if (CollectionUtils.isNotEmpty(subids))
|
fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, svyLibTemplateScript.getScriptContent());
|
|
// 根据matchedtext分组，统计各选项数量及占比
|
Map<String, Map<String, Object>> matchedtextStats = new HashMap<>();
|
if (CollectionUtils.isNotEmpty(fillCount)) {
|
int totalFill = fillCount.size();
|
fillCount.stream().filter(dto -> dto.getMatchedtext() != null).collect(Collectors.groupingBy(ServiceSubtaskDetailDTO::getMatchedtext, Collectors.counting())).forEach((matchedtext, count) -> {
|
Map<String, Object> stat = new HashMap<>();
|
stat.put("count", count);
|
stat.put("ratio", new BigDecimal((double) count / totalFill * 100).setScale(1, RoundingMode.HALF_UP).doubleValue());
|
matchedtextStats.put(matchedtext, stat);
|
});
|
// 从fillCount中取targetvalue（&分隔的当前问题的所有选项），补全未出现的选项，count和ratio均为0
|
fillCount.stream().filter(dto -> dto.getTargetvalue() != null).findFirst().ifPresent(dto -> {
|
for (String option : dto.getTargetvalue().split("&")) {
|
String optionTrim = option.trim();
|
if (!matchedtextStats.containsKey(optionTrim)) {
|
Map<String, Object> emptyStat = new HashMap<>();
|
emptyStat.put("count", 0L);
|
emptyStat.put("ratio", 0.0);
|
matchedtextStats.put(optionTrim, emptyStat);
|
}
|
}
|
});
|
}
|
patSatisfactionDetailEntity.setScriptContent(svyLibTemplateScript.getScriptContent());
|
patSatisfactionDetailEntity.setAnswerPerson(CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size());
|
patSatisfactionDetailEntity.setNoAnswerPerson(CollectionUtils.isNotEmpty(fillCount) && CollectionUtils.isNotEmpty(subids) ? (subids.size() - fillCount.size()) : CollectionUtils.isNotEmpty(subids) ? subids.size() : 0);
|
patSatisfactionDetailEntity.setAverageScore(averageScore(fillCount));
|
|
OptionalDouble maxOpt = svyLibTemplateTargetoptions.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).max();
|
patSatisfactionDetailEntity.setMaxScore(maxOpt.isPresent() ? new BigDecimal(maxOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0);
|
|
OptionalDouble minOpt = svyLibTemplateTargetoptions.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).min();
|
patSatisfactionDetailEntity.setMinScore(minOpt.isPresent() ? new BigDecimal(minOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0);
|
|
patSatisfactionDetailEntity.setAnswerRate(CollectionUtils.isEmpty(subids) ? 0 : CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size() * 1.0 / subids.size());
|
patSatisfactionDetailEntity.setMatchedtextStats(matchedtextStats);
|
patSatisfactionDetailEntities.add(patSatisfactionDetailEntity);
|
|
totalPerson += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
|
allPerson += subids.size();
|
}
|
}
|
}
|
result.setTotalAnswerRate(Arith.div(totalPerson, allPerson));
|
result.setPatSatisfactionDetailEntities(patSatisfactionDetailEntities);
|
result.setTotalPerson(totalPerson);
|
|
return result;
|
}
|
|
@Override
|
public Map<String, Object> satisfactionGraph(PatSatisfactionReqVO patSatisfactionReqVO) {
|
//用来记录柱状图信息（key=满意度分类名称，value=满意度分类下的总人数和填报人数）
|
Map<String, Object> zzt = new HashMap<>();
|
|
// 记录一下每种分类的填报情况
|
Map<String, List<ServiceSubtaskDetailDTO>> assortNameFillCountMap = new HashMap<>();
|
|
if (patSatisfactionReqVO.getType() == null || patSatisfactionReqVO.getType() == 1) {
|
//1. 先获取ivr_liba_script_assort的满意度分类ID
|
IvrLibaScriptAssort ivrLibaScriptAssort = new IvrLibaScriptAssort();
|
ivrLibaScriptAssort.setOrgid(patSatisfactionReqVO.getOrgid());
|
List<IvrLibaScriptAssort> ivrLibaScriptAssorts = ivrLibaScriptAssortMapper.selectIvrLibaScriptAssortList(ivrLibaScriptAssort);
|
List<Long> mydIdList = ivrLibaScriptAssorts.stream().filter(item -> item.getType() != null && item.getType().contains("myd")).map(IvrLibaScriptAssort::getId).collect(Collectors.toList());
|
|
//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
|
List<IvrLibaTemplateScript> ivrLibaTemplateScripts = ivrLibaTemplateScriptMapper.queryLibTemplateIds(mydIdList);
|
|
|
//3 按scriptAssortname分组,并获取每个集合进行遍历，计算每个分类的总人数和填报人数
|
Map<String, List<IvrLibaTemplateScript>> scriptGroupByAssortName = ivrLibaTemplateScripts.stream().filter(item -> item.getScriptAssortname() != null).collect(Collectors.groupingBy(IvrLibaTemplateScript::getScriptAssortname));
|
if (scriptGroupByAssortName != null && !scriptGroupByAssortName.isEmpty()) {
|
for (String assortNameKey : scriptGroupByAssortName.keySet()) {
|
//记录总人数
|
Double subidAll = 0.0;
|
//记录总的填报人数
|
Double fillCountAll = 0.0;
|
//获取该分类的填报总数量
|
List<ServiceSubtaskDetailDTO> allFillCountList = new ArrayList<>();
|
|
List<IvrLibaTemplateScript> ivrLibaTemplateScriptList = scriptGroupByAssortName.get(assortNameKey);
|
for (IvrLibaTemplateScript ivrLibaTemplateScript : ivrLibaTemplateScriptList) {
|
//获取libTemplateId
|
List<Long> libTemplateIds = new ArrayList<>();
|
libTemplateIds.add(ivrLibaTemplateScript.getTemplateid());
|
// 再通过模板id获取问题发送总量
|
ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
|
serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
|
serviceSubtaskSatisfactionEntity.setType(1);
|
List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
|
|
//获取填报数量
|
List<ServiceSubtaskDetailDTO> fillCount = null;
|
if (CollectionUtils.isNotEmpty(subids)) {
|
fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, ivrLibaTemplateScript.getScriptContent());
|
if (CollectionUtils.isNotEmpty(fillCount)) allFillCountList.addAll(fillCount);
|
}
|
subidAll += subids.size();
|
fillCountAll += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
|
}
|
|
// 这里先记录一下每个分类的总人数和填报人数
|
Map<String, Object> personCount = new HashMap<>();
|
personCount.put("fillCountAll", fillCountAll);
|
personCount.put("subidAll", subidAll);
|
personCount.put("receiveRate", Arith.div(fillCountAll, subidAll));
|
personCount.put("averageScore", averageScore(allFillCountList));
|
zzt.put(assortNameKey, personCount);
|
assortNameFillCountMap.put(assortNameKey, allFillCountList);
|
}
|
}
|
}
|
|
if (patSatisfactionReqVO.getType() == null || patSatisfactionReqVO.getType() == 2) {
|
//1. 先获取svy_lib_script_category的满意度分类ID
|
SvyLibScriptCategory svyLibScriptCategory = new SvyLibScriptCategory();
|
svyLibScriptCategory.setOrgid(patSatisfactionReqVO.getOrgid());
|
List<SvyLibScriptCategory> svyLibScriptCategories = svyLibScriptCategoryMapper.selectSvyLibScriptCategoryList(svyLibScriptCategory);
|
List<Long> mydIdList = svyLibScriptCategories.stream().filter(item -> item.getType() != null && item.getType().contains("myd")).map(SvyLibScriptCategory::getId).collect(Collectors.toList());
|
|
//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
|
List<SvyLibTemplateScript> svyLibTemplateScripts = svyLibTemplateScriptMapper.querySvyLibTemplateIds(mydIdList);
|
|
//3 按scriptAssortname分组,并获取每个集合进行遍历，计算每个分类的总人数和填报人数
|
Map<String, List<SvyLibTemplateScript>> scriptGroupByatCegoryName = svyLibTemplateScripts.stream().filter(item -> item.getCategoryName() != null).collect(Collectors.groupingBy(SvyLibTemplateScript::getCategoryName));
|
if (scriptGroupByatCegoryName != null && !scriptGroupByatCegoryName.isEmpty()) {
|
for (String categoryNameKey : scriptGroupByatCegoryName.keySet()) {
|
//记录总人数
|
Double subidAll = 0.0;
|
//记录总的填报人数
|
Double fillCountAll = 0.0;
|
//获取该分类的填报总数量
|
List<ServiceSubtaskDetailDTO> allFillCountList = new ArrayList<>();
|
|
List<SvyLibTemplateScript> svyLibTemplateScriptList = scriptGroupByatCegoryName.get(categoryNameKey);
|
for (SvyLibTemplateScript svyLibTemplateScript : svyLibTemplateScriptList) {
|
//获取libTemplateId
|
List<Long> libTemplateIds = new ArrayList<>();
|
libTemplateIds.add(svyLibTemplateScript.getSvyid());
|
// 再通过模板id获取问题发送总量
|
ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
|
serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
|
serviceSubtaskSatisfactionEntity.setType(2);
|
List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
|
|
//获取填报数量
|
List<ServiceSubtaskDetailDTO> fillCount = null;
|
if (CollectionUtils.isNotEmpty(subids)) {
|
fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, svyLibTemplateScript.getScriptContent());
|
if (CollectionUtils.isNotEmpty(fillCount)) allFillCountList.addAll(fillCount);
|
}
|
subidAll += subids.size();
|
fillCountAll += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
|
}
|
|
|
// 这里先记录一下每个分类的总人数和填报人数
|
Map<String, Object> personCount = (Map<String, Object>) zzt.get(categoryNameKey);
|
if (!Objects.isNull(personCount)) {
|
Double fillCountAll2 = (Double) personCount.get("fillCountAll");
|
Double subidAll2 = (Double) personCount.get("subidAll");
|
personCount.put("fillCountAll", fillCountAll2 + fillCountAll);
|
personCount.put("subidAll", subidAll2 + subidAll);
|
personCount.put("receiveRate", Arith.div((Double) personCount.get("fillCountAll"), (Double) personCount.get("subidAll")));
|
|
//看一下之前有没有该分类的填报量
|
List<ServiceSubtaskDetailDTO> serviceSubtaskDetailDTOS = assortNameFillCountMap.get(categoryNameKey);
|
if (CollectionUtils.isNotEmpty(serviceSubtaskDetailDTOS))
|
allFillCountList.addAll(serviceSubtaskDetailDTOS);
|
personCount.put("averageScore", averageScore(allFillCountList));
|
} else {
|
personCount = new HashMap<>();
|
personCount.put("fillCountAll", fillCountAll);
|
personCount.put("subidAll", subidAll);
|
personCount.put("receiveRate", Arith.div(fillCountAll, subidAll));
|
personCount.put("averageScore", averageScore(allFillCountList));
|
zzt.put(categoryNameKey, personCount);
|
}
|
}
|
}
|
}
|
return zzt;
|
}
|
|
|
@Override
|
public Map<String, Object> satisfactionGraphDimension(PatSatisfactionReqVO patSatisfactionReqVO) {
|
//用来记录柱状图信息（key=满意度分类名称，value=满意度分类下的总人数和填报人数）
|
Map<String, Object> zzt = new HashMap<>();
|
|
// 记录一下每种分类的填报情况
|
Map<String, List<ServiceSubtaskDetailDTO>> assortNameFillCountMap = new HashMap<>();
|
|
if (patSatisfactionReqVO.getType() == null || patSatisfactionReqVO.getType() == 1) {
|
//1. 从入参中获取满意度维维度
|
IvrLibaTemplateScript ivrLibaTemplateScript2 = new IvrLibaTemplateScript();
|
ivrLibaTemplateScript2.setDimensionList(patSatisfactionReqVO.getDimensionList());
|
|
//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
|
List<IvrLibaTemplateScript> ivrLibaTemplateScripts = ivrLibaTemplateScriptMapper.selectILTSBydimension(ivrLibaTemplateScript2);
|
if (ivrLibaTemplateScripts != null && !ivrLibaTemplateScripts.isEmpty()) {
|
//3 按dimension维度分组,并获取每个集合进行遍历，计算每个分类的总人数和填报人数
|
Map<String, List<IvrLibaTemplateScript>> groupByDimension = ivrLibaTemplateScripts.stream().filter(item -> item.getDimension() != null).collect(Collectors.groupingBy(IvrLibaTemplateScript::getDimension));
|
|
if (groupByDimension != null && !groupByDimension.isEmpty()) {
|
for (String dimension : groupByDimension.keySet()) {
|
//记录总人数
|
Double subidAll = 0.0;
|
//记录总的填报人数
|
Double fillCountAll = 0.0;
|
//获取该维度的填报总数量
|
List<ServiceSubtaskDetailDTO> allFillCountList = new ArrayList<>();
|
|
List<IvrLibaTemplateScript> ivrLibaTemplateScriptList = groupByDimension.get(dimension);
|
for (IvrLibaTemplateScript ivrLibaTemplateScript : ivrLibaTemplateScriptList) {
|
//获取libTemplateId
|
List<Long> libTemplateIds = new ArrayList<>();
|
libTemplateIds.add(ivrLibaTemplateScript.getTemplateid());
|
// 再通过模板id获取问题发送总量
|
ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
|
serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
|
serviceSubtaskSatisfactionEntity.setType(1);
|
List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
|
|
//获取填报数量
|
List<ServiceSubtaskDetailDTO> fillCount = null;
|
if (CollectionUtils.isNotEmpty(subids)) {
|
fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, ivrLibaTemplateScript.getScriptContent());
|
if (CollectionUtils.isNotEmpty(fillCount)) allFillCountList.addAll(fillCount);
|
}
|
subidAll += subids.size();
|
fillCountAll += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
|
}
|
|
// 这里先记录一下每个分类的总人数和填报人数
|
Map<String, Object> personCount = new HashMap<>();
|
personCount.put("fillCountAll", fillCountAll);
|
personCount.put("subidAll", subidAll);
|
personCount.put("receiveRate", Arith.div(fillCountAll, subidAll));
|
personCount.put("averageScore", averageScore(allFillCountList));
|
zzt.put(dimension, personCount);
|
assortNameFillCountMap.put(dimension, allFillCountList);
|
}
|
}
|
}
|
}
|
|
if (patSatisfactionReqVO.getType() == null || patSatisfactionReqVO.getType() == 2) {
|
//1. 从入参中获取满意度维维度
|
SvyLibTemplateScriptVO svyLibTemplateScriptVO = new SvyLibTemplateScriptVO();
|
svyLibTemplateScriptVO.setDimensionList(patSatisfactionReqVO.getDimensionList());
|
|
//2 再获取该问题满意度分类下的IvrLibaTemplateScript的集合
|
List<SvyLibTemplateScript> svyLibTemplateScripts = svyLibTemplateScriptMapper.selectSLTScriptListBydimension(svyLibTemplateScriptVO);
|
if (svyLibTemplateScripts != null && !svyLibTemplateScripts.isEmpty()) {
|
//3 按scriptAssortname分组,并获取每个集合进行遍历，计算每个分类的总人数和填报人数
|
Map<String, List<SvyLibTemplateScript>> groupByDimension = svyLibTemplateScripts.stream().filter(item -> item.getDimension() != null).collect(Collectors.groupingBy(SvyLibTemplateScript::getDimension));
|
if (groupByDimension != null && !groupByDimension.isEmpty()) {
|
for (String dimension : groupByDimension.keySet()) {
|
//记录总人数
|
Double subidAll = 0.0;
|
//记录总的填报人数
|
Double fillCountAll = 0.0;
|
//获取该分类的填报总数量
|
List<ServiceSubtaskDetailDTO> allFillCountList = new ArrayList<>();
|
|
List<SvyLibTemplateScript> svyLibTemplateScriptList = groupByDimension.get(dimension);
|
for (SvyLibTemplateScript svyLibTemplateScript : svyLibTemplateScriptList) {
|
//获取libTemplateId
|
List<Long> libTemplateIds = new ArrayList<>();
|
libTemplateIds.add(svyLibTemplateScript.getSvyid());
|
// 再通过模板id获取问题发送总量
|
ServiceSubtaskSatisfactionEntity serviceSubtaskSatisfactionEntity = DtoConversionUtils.sourceToTarget(patSatisfactionReqVO, ServiceSubtaskSatisfactionEntity.class);
|
serviceSubtaskSatisfactionEntity.setLibTemplateIds(libTemplateIds);
|
serviceSubtaskSatisfactionEntity.setType(2);
|
List<Long> subids = serviceSubtaskMapper.querySendCount(serviceSubtaskSatisfactionEntity);
|
|
//获取填报数量
|
List<ServiceSubtaskDetailDTO> fillCount = null;
|
if (CollectionUtils.isNotEmpty(subids)) {
|
fillCount = serviceSubtaskDetailMapper.queryFillCount(subids, svyLibTemplateScript.getScriptContent());
|
if (CollectionUtils.isNotEmpty(fillCount)) allFillCountList.addAll(fillCount);
|
}
|
subidAll += subids.size();
|
fillCountAll += CollectionUtils.isEmpty(fillCount) ? 0 : fillCount.size();
|
}
|
|
|
// 这里先记录一下每个分类的总人数和填报人数
|
Map<String, Object> personCount = (Map<String, Object>) zzt.get(dimension);
|
if (!Objects.isNull(personCount)) {
|
Double fillCountAll2 = (Double) personCount.get("fillCountAll");
|
Double subidAll2 = (Double) personCount.get("subidAll");
|
personCount.put("fillCountAll", fillCountAll2 + fillCountAll);
|
personCount.put("subidAll", subidAll2 + subidAll);
|
personCount.put("receiveRate", Arith.div((Double) personCount.get("fillCountAll"), (Double) personCount.get("subidAll")));
|
|
//看一下之前有没有该分类的填报量
|
List<ServiceSubtaskDetailDTO> serviceSubtaskDetailDTOS = assortNameFillCountMap.get(dimension);
|
if (CollectionUtils.isNotEmpty(serviceSubtaskDetailDTOS))
|
allFillCountList.addAll(serviceSubtaskDetailDTOS);
|
personCount.put("averageScore", averageScore(allFillCountList));
|
} else {
|
personCount = new HashMap<>();
|
personCount.put("fillCountAll", fillCountAll);
|
personCount.put("subidAll", subidAll);
|
personCount.put("receiveRate", Arith.div(fillCountAll, subidAll));
|
personCount.put("averageScore", averageScore(allFillCountList));
|
zzt.put(dimension, personCount);
|
}
|
}
|
}
|
}
|
}
|
return zzt;
|
}
|
|
/**
|
* 获取最高分
|
*
|
* @param options
|
* @return
|
*/
|
private Double maxScore(List<IvrLibaTemplateTargetoption> options) {
|
if (CollectionUtils.isEmpty(options)) return 0.0;
|
OptionalDouble maxOpt = options.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).max();
|
return maxOpt.isPresent() ? new BigDecimal(maxOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0;
|
}
|
|
/**
|
* 获取最低分
|
*
|
* @param options
|
* @return
|
*/
|
private Double minScore(List<IvrLibaTemplateTargetoption> options) {
|
if (CollectionUtils.isEmpty(options)) return 0.0;
|
OptionalDouble minOpt = options.stream().filter(dto -> dto.getScore() != null).mapToDouble(dto -> dto.getScore().doubleValue()).min();
|
return minOpt.isPresent() ? new BigDecimal(minOpt.getAsDouble()).setScale(1, RoundingMode.HALF_UP).doubleValue() : 0.0;
|
}
|
|
/**
|
* 获取平均分
|
*
|
* @param fillCount
|
* @return
|
*/
|
private Double averageScore(List<ServiceSubtaskDetailDTO> fillCount) {
|
if (CollectionUtils.isEmpty(fillCount)) return 0.0;
|
double sum = fillCount.stream().filter(dto -> dto.getScore() != null && !dto.getScore().isEmpty()).mapToDouble(dto -> Double.parseDouble(dto.getScore())).sum();
|
return new BigDecimal(sum / fillCount.size()).setScale(1, RoundingMode.HALF_UP).doubleValue();
|
}
|
}
|
