package com.smartor.service.impl;
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import afu.org.checkerframework.checker.oigj.qual.O;
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import com.alibaba.fastjson2.JSON;
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import com.fasterxml.jackson.core.JsonProcessingException;
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import com.fasterxml.jackson.databind.ObjectMapper;
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import com.google.gson.Gson;
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import com.ruoyi.common.core.redis.RedisCache;
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import com.ruoyi.common.exception.base.BaseException;
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import com.ruoyi.common.utils.*;
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import com.ruoyi.common.utils.http.HttpUtils;
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import com.smartor.config.PhoneUtils;
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import com.smartor.domain.*;
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import com.smartor.mapper.*;
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import com.smartor.service.IIvrTaskTemplateScriptService;
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import com.smartor.service.IIvrTaskTemplateService;
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import com.smartor.service.IServiceSubtaskService;
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import com.smartor.service.IServiceTaskService;
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import lombok.extern.slf4j.Slf4j;
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import org.apache.commons.collections4.CollectionUtils;
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import org.apache.commons.lang3.ObjectUtils;
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import org.apache.commons.lang3.StringUtils;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.beans.factory.annotation.Value;
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import org.springframework.scheduling.annotation.Async;
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import org.springframework.stereotype.Service;
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import org.springframework.transaction.annotation.Transactional;
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import java.math.BigDecimal;
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import java.text.SimpleDateFormat;
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import java.time.LocalDate;
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import java.time.LocalTime;
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import java.time.ZoneId;
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import java.time.format.DateTimeFormatter;
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import java.util.*;
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import java.util.concurrent.TimeUnit;
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import java.util.regex.Matcher;
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import java.util.regex.Pattern;
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import java.util.stream.Collectors;
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/**
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* 单一任务（随访）Service业务层处理
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*
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* @author ruoyi
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* @date 2024-02-02
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*/
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@Slf4j
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@Service
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public class ServiceSubtaskServiceImpl implements IServiceSubtaskService {
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@Autowired
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private ServiceSubtaskMapper serviceSubtaskMapper;
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@Autowired
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private ServiceSubtaskDetailMapper serviceSubtaskDetailMapper;
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@Autowired
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private IServiceTaskService serviceTaskService;
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@Autowired
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private IvrTaskTemplateTargetoptionMapper serviceTaskScriptTargetoptionMapper;
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@Autowired
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private IvrTaskVisitResultMapper serviceTaskVisitResultMapper;
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@Autowired
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private RedisCache redisCache;
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@Autowired
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private IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper;
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@Autowired
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private IIvrTaskTemplateService ivrTaskTemplateService;
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@Autowired
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private IIvrTaskTemplateScriptService iIvrTaskTemplateScriptService;
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@Value("${pri_key}")
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private String pri_key;
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@Value("${ASRCallBackPath}")
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private String ASRCallBackPath;
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@Value("${hangup}")
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private String hangup;
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/**
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* 查询单一任务（随访）
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*
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* @param id 单一任务（随访）主键
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* @return 单一任务（随访）
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*/
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@Override
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public ServiceSubtask selectServiceSubtaskById(Long id) {
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return serviceSubtaskMapper.selectServiceSubtaskById(id);
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}
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/**
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* 查询单一任务（随访）列表
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*
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* @param serviceSubtaskVO 单一任务（随访）
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* @return 单一任务（随访）
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*/
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@Override
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public List<ServiceSubtask> selectServiceSubtaskList(ServiceSubtaskVO serviceSubtaskVO) {
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return serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskVO);
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}
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@Override
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public ServiceTaskVO queryTaskByCondition(ServiceSubtask serviceSubtask) {
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//定义患者与单一任务关联表集合
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List<PatTaskRelevance> patTaskRelevances = new ArrayList<>();
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ServiceSubtaskVO serviceSubtaskVO = DtoConversionUtils.sourceToTarget(serviceSubtask, ServiceSubtaskVO.class);
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List<ServiceSubtask> list = selectServiceSubtaskList(serviceSubtaskVO);
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ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
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if (CollectionUtils.isEmpty(list) || list.size() == 0) {
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return DtoConversionUtils.sourceToTarget(serviceTask, ServiceTaskVO.class);
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}
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//将查出来的数据倒入ServiceSubtaskVO中
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ServiceTaskVO serviceTaskVO = DtoConversionUtils.sourceToTarget(serviceTask, ServiceTaskVO.class);
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serviceTaskVO.setShowDate(serviceTask.getShowDate());
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serviceTaskVO.setShowTimeMorn(serviceTask.getShowTimeMorn());
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serviceTaskVO.setShowTimeNoon(serviceTask.getShowTimeNoon());
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serviceTaskVO.setShowTimeNight(serviceTask.getShowTimeNight());
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serviceTaskVO.setPreachform(serviceTask.getPreachform());
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String sendTimeSlot = serviceTask.getSendTimeSlot();
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ObjectMapper objectMapper = new ObjectMapper();
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try {
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//获取到发送时间的集合
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if (com.ruoyi.common.utils.StringUtils.isNotEmpty(sendTimeSlot)) {
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List<TaskSendTimeVO> taskSendTimeVOList = objectMapper.readValue(sendTimeSlot, List.class);
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serviceTaskVO.setSendTimeslot(taskSendTimeVOList);
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serviceTaskVO.setSendType(serviceTask.getSendType());
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}
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//文本变量参数
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if (com.ruoyi.common.utils.StringUtils.isNotEmpty(serviceTask.getTextParam())) {
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Map<String, Map<String, String>> textParam = objectMapper.readValue(serviceTask.getTextParam(), Map.class);
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serviceTaskVO.setTextParam(textParam);
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}
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} catch (JsonProcessingException e) {
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e.printStackTrace();
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}
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for (ServiceSubtask serviceSubtask1 : list) {
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PatTaskRelevance patTaskRelevance = new PatTaskRelevance();
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if (!serviceSubtask1.getHospType().equals("2")) {
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log.info("随访查询不为出院，{}", serviceSubtask1.getHospType());
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//获取到患者信息，并放入到集合中
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patTaskRelevance.setName(serviceSubtask1.getSendname());
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patTaskRelevance.setAge(serviceSubtask1.getAge());
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patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime());
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patTaskRelevance.setSfzh(serviceSubtask1.getSfzh());
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patTaskRelevance.setPhone(serviceSubtask1.getPhone());
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patTaskRelevance.setAddr(serviceSubtask1.getAddr());
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patTaskRelevance.setDiagname(serviceSubtask1.getDiagname());
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patTaskRelevance.setPatid(serviceSubtask1.getPatid());
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patTaskRelevance.setSendStatus(serviceSubtask1.getSendstate());
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patTaskRelevance.setDeptCode(serviceSubtask1.getDeptcode());
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patTaskRelevance.setDeptName(serviceSubtask1.getDeptname());
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patTaskRelevance.setLeavehospitaldistrictcode(serviceSubtask1.getLeavehospitaldistrictcode());
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patTaskRelevance.setLeavehospitaldistrictname(serviceSubtask1.getLeavehospitaldistrictname());
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patTaskRelevance.setInhosptime(serviceSubtask1.getInhosptime());
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patTaskRelevance.setDrname(serviceSubtask1.getDrname());
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patTaskRelevance.setDrcode(serviceSubtask1.getDrcode());
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patTaskRelevance.setEndtime(serviceSubtask1.getEndtime());
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patTaskRelevance.setNurseId(serviceSubtask1.getNurseId());
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patTaskRelevance.setNurseName(serviceSubtask1.getNurseName());
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patTaskRelevances.add(patTaskRelevance);
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}
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if (serviceSubtask1.getHospType().equals("2")) {
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log.info("随访查询为出院，{}", serviceSubtask1.getHospType());
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patTaskRelevance.setName(serviceSubtask1.getSendname());
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patTaskRelevance.setAge(serviceSubtask1.getAge());
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patTaskRelevance.setSfzh(serviceSubtask1.getSfzh());
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patTaskRelevance.setPhone(serviceSubtask1.getPhone());
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patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime());
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patTaskRelevance.setAddr(serviceSubtask1.getAddr());
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patTaskRelevance.setDeptName(serviceSubtask1.getDeptname());
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patTaskRelevance.setDeptCode(serviceSubtask1.getDeptcode());
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patTaskRelevance.setBedNo(serviceSubtask1.getBedNo());
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patTaskRelevance.setDiagname(serviceSubtask1.getDiagname());
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patTaskRelevance.setPatid(serviceSubtask1.getPatid());
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patTaskRelevance.setSendStatus(serviceSubtask1.getSendstate());
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patTaskRelevance.setLeavehospitaldistrictcode(serviceSubtask1.getLeavehospitaldistrictcode());
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patTaskRelevance.setLeavehospitaldistrictname(serviceSubtask1.getLeavehospitaldistrictname());
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patTaskRelevance.setInhosptime(serviceSubtask1.getInhosptime());
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patTaskRelevance.setStarttime(serviceSubtask1.getStarttime());
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patTaskRelevance.setDrname(serviceSubtask1.getDrname());
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patTaskRelevance.setDrcode(serviceSubtask1.getDrcode());
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patTaskRelevance.setEndtime(serviceSubtask1.getEndtime());
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patTaskRelevance.setStarttime(serviceSubtask1.getStarttime());
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patTaskRelevance.setNurseId(serviceSubtask1.getNurseId());
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patTaskRelevance.setNurseName(serviceSubtask1.getNurseName());
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patTaskRelevances.add(patTaskRelevance);
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}
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}
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serviceTaskVO.setPatTaskRelevances(patTaskRelevances);
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return serviceTaskVO;
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}
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@Override
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public List<ServiceSubtask> patItem(ServiceSubtaskVO serviceSubtaskVO) {
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List<ServiceSubtask> selectServiceSubtaskList = this.selectServiceSubtaskList(serviceSubtaskVO);
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//根据出院 时间倒序
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// List<ServiceSubtask> sortedServiceSubtaskList = selectServiceSubtaskList.stream().sorted(Comparator.comparing(ServiceSubtask::getEndtime).reversed()).collect(Collectors.toList());
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return selectServiceSubtaskList;
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}
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@Override
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public Map<String, Object> patItemCount(ServiceSubtaskVO serviceSubtaskVO) {
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serviceSubtaskVO.setPageSize(99999999);
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serviceSubtaskVO.setPageNum(1);
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List<ServiceSubtask> selectServiceSubtaskList = this.selectServiceSubtaskList(serviceSubtaskVO);
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Map<String, Object> map = new HashMap<>();
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Integer wzx = 0;
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Integer ysf = 0;
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Integer yc = 0;
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Integer fssb = 0;
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Integer yfs = 0;
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Integer blq = 0;
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for (ServiceSubtask serviceSubtask : selectServiceSubtaskList) {
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if (serviceSubtask.getSendstate() == 4L) wzx = wzx + 1;
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else if (serviceSubtask.getSendstate() != 4L) ysf = ysf + 1;
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if (serviceSubtask.getSendstate() == 5L) fssb = fssb + 1;
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if (serviceSubtask.getSendstate() == 3L) yfs = yfs + 1;
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if (serviceSubtask.getSendstate() == 1L) blq = blq + 1;
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if (serviceSubtask.getExcep().equals("1")) yc = yc + 1;
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}
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map.put("wzx", wzx);
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map.put("ysf", ysf);
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map.put("yc", yc);
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map.put("fssb", fssb);
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map.put("yfs", yfs);
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map.put("blq", blq);
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return map;
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}
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/**
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* 新增单一任务（随访）
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*
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* @param serviceSubtask 单一任务（随访）
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* @return 结果
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*/
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@Override
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public int insertServiceSubtask(ServiceSubtask serviceSubtask) {
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serviceSubtask.setCreateTime(DateUtils.getNowDate());
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return serviceSubtaskMapper.insertServiceSubtask(serviceSubtask);
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}
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/**
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* 修改单一任务（随访）
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*
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* @param serviceSubtask 单一任务（随访）
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* @return 结果
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*/
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@Override
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public Boolean updateServiceSubtask(ServiceSubtask serviceSubtask) {
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serviceSubtask.setUpdateTime(DateUtils.getNowDate());
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return serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
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}
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/**
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* 批量删除单一任务（随访）
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*
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* @return 结果
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*/
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@Override
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public int deleteServiceSubtaskByIds(Long[] ids) {
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Integer i = 0;
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for (Long id : ids) {
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i = serviceSubtaskMapper.deleteServiceSubtaskById(id);
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}
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return i;
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}
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/**
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* 单一任务
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*
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* @return 结果
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*/
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@Transactional(rollbackFor = Exception.class)
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@Override
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public Map<String, Integer> insertOrUpdateTask(ServiceTaskVO serviceTaskVO) {
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if (ObjectUtils.isEmpty(serviceTaskVO)) {
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log.info("任务入参为空，请检查入参");
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throw new BaseException("任务入参为空，请检查入参");
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}
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Integer integer = null;
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ServiceTask serviceTask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceTask.class);
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serviceTask.setTextParam(JSON.toJSONString(serviceTaskVO.getTextParam()));
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if (serviceTaskVO.getIsoperation() != null && serviceTaskVO.getIsoperation() == 1) {
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//往任务表中，新增任务
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if (ObjectUtils.isNotEmpty(serviceTaskVO.getSendTimeslot()))
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serviceTask.setSendTimeSlot(JSON.toJSONString(serviceTaskVO.getSendTimeslot()));
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if (serviceTask.getSendState() == null) {
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serviceTask.setSendState(1L);
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serviceTaskVO.setSendState(1L);
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}
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if (StringUtils.isNotEmpty(serviceTaskVO.getLibtemplateid())) {
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serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid());
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}
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serviceTask.setTemplateid(serviceTaskVO.getTemplateid());
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serviceTask.setLeaveldeptcodes(serviceTaskVO.getLeaveldeptcodes());
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serviceTask.setLeavehospitaldistrictcode(serviceTask.getLeavehospitaldistrictcode());
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serviceTaskService.insertServiceTask(serviceTask);
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if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1) {
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Map<String, Integer> map = new HashMap<>();
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map.put("subTaskId", null);
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map.put("taskId", serviceTask.getTaskid().intValue());
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return map;
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}
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//将任务信息放到服务表中
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ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceSubtask.class);
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serviceSubtask.setTaskid(serviceTask.getTaskid().longValue());
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serviceSubtask.setTemplatename(serviceTaskVO.getTemplatename());
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//新增
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if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) {
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for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) {
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//将任务信息新增到随访服务表中
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serviceSubtask.setSendname(patTaskRelevance.getName());
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serviceSubtask.setAge(patTaskRelevance.getAge());
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serviceSubtask.setSfzh(patTaskRelevance.getIdcardno());
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serviceSubtask.setPhone(patTaskRelevance.getPhone());
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serviceSubtask.setAddr(patTaskRelevance.getAddr());
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serviceSubtask.setPatid(patTaskRelevance.getPatid());
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serviceSubtask.setCreateTime(DateUtils.getNowDate());
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serviceSubtask.setSendstate(1L);
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serviceSubtask.setDeptcode(patTaskRelevance.getDeptCode());
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serviceSubtask.setDeptname(patTaskRelevance.getDeptName());
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serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode());
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serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname());
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serviceSubtask.setType(serviceTaskVO.getHospType());
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serviceSubtask.setHospType(patTaskRelevance.getHospType());
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serviceSubtask.setOpenid(patTaskRelevance.getOpenid());
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serviceSubtask.setDrname(patTaskRelevance.getDrname());
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serviceSubtask.setDrcode(patTaskRelevance.getDrcode());
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serviceSubtask.setInhosptime(patTaskRelevance.getInhosptime());
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serviceSubtask.setEndtime(patTaskRelevance.getEndtime());
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serviceSubtask.setNurseId(patTaskRelevance.getNurseId());
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serviceSubtask.setNurseName(patTaskRelevance.getNurseName());
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serviceSubtaskMapper.insertServiceSubtask(serviceSubtask);
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integer = serviceSubtask.getId().intValue();
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}
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}
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} else if (serviceTaskVO.getIsoperation() != null && serviceTaskVO.getIsoperation() == 2) {
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//任务修改
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if (ObjectUtils.isNotEmpty(serviceTaskVO.getSendTimeslot()))
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serviceTask.setSendTimeSlot(JSON.toJSONString(serviceTaskVO.getSendTimeslot()));
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//修改操作，需要将stopState状态+1
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ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceTask.getTaskid());
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long l = serviceTask1.getStopState() + 1;
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serviceTask.setStopState(l);
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if (serviceTaskVO.getLibtemplateid() != null)
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serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid().toString());
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serviceTask.setTemplateid(serviceTaskVO.getTemplateid());
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serviceTaskService.updateServiceTask(serviceTask);
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if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) {
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for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) {
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ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceSubtask.class);
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serviceSubtask.setSendname(patTaskRelevance.getName());
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serviceSubtask.setAge(patTaskRelevance.getAge());
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serviceSubtask.setSfzh(patTaskRelevance.getSfzh());
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serviceSubtask.setPhone(patTaskRelevance.getPhone());
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serviceSubtask.setAddr(patTaskRelevance.getAddr());
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serviceSubtask.setPatid(patTaskRelevance.getPatid());
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serviceSubtask.setOpenid(patTaskRelevance.getOpenid());
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serviceSubtask.setDeptcode(patTaskRelevance.getDeptCode());
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serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname());
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serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode());
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serviceSubtask.setDeptname(patTaskRelevance.getDeptName());
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serviceSubtask.setType(serviceTaskVO.getHospType());
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serviceSubtask.setCreateTime(DateUtils.getNowDate());
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serviceSubtask.setDrname(patTaskRelevance.getDrname());
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serviceSubtask.setDrcode(patTaskRelevance.getDrcode());
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serviceSubtask.setInhosptime(patTaskRelevance.getInhosptime());
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serviceSubtask.setHospType(patTaskRelevance.getHospType());
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serviceSubtask.setEndtime(patTaskRelevance.getEndtime());
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serviceSubtask.setNurseId(patTaskRelevance.getNurseId());
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serviceSubtask.setNurseName(patTaskRelevance.getNurseName());
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serviceSubtask.setTextParam(new Gson().toJson(serviceTaskVO.getTextParam()));
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if (patTaskRelevance.getIsoperation() != null) {
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if (patTaskRelevance.getIsoperation() == 2)
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serviceSubtaskMapper.updateServiceSubtaskByCondition(serviceSubtask);
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if (patTaskRelevance.getIsoperation() == 1) {
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serviceSubtask.setSendstate(1L);
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serviceSubtaskMapper.insertServiceSubtask(serviceSubtask);
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}
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if (patTaskRelevance.getIsoperation() == 3)
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// 通过taskid和patid去删除该条数据
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serviceSubtaskMapper.deleteServiceSubtaskByCondition(serviceTaskVO.getTaskid(), patTaskRelevance.getPatid());
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}
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integer = serviceSubtask.getTaskid().intValue();
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}
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}
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}
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Map<String, Integer> map = new HashMap<>();
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map.put("subTaskId", integer);
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map.put("taskId", serviceTask.getTaskid().intValue());
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return map;
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}
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@Override
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public void phoneCallBack(PhoneCallBackVO phoneCallBackVO) {
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phoneCallBackVO.setTextResult(phoneCallBackVO.getTextResult().substring(0, phoneCallBackVO.getTextResult().length() - 1));
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SimpleDateFormat simpleDateFormat1 = new SimpleDateFormat("YYYY-MM-dd HH:mm:ss");
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//获取数据
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Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid());
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if (!aBoolean) {
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throw new BaseException("该uuid不存在");
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}
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Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup");
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PhoneUtils phoneUtils = new PhoneUtils();
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if (hangupValue != null && hangupValue == 1) {
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String date = simpleDateFormat1.format(new Date());
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log.info("电话要挂断了: {}", date);
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//hangupValue == 1 随访结束，直接可以挂电话
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phoneUtils.hangup("", "", "", "", "", "", "", phoneCallBackVO.getUuid());
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return;
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}
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Map<String, Object> map = redisCache.getCacheObject(phoneCallBackVO.getUuid());
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ServiceSubtask serviceSubtask = (ServiceSubtask) map.get("ServiceSubtask");
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List<IvrTaskTemplateScriptVO> IvrTaskTemplateScriptVOs = (List<IvrTaskTemplateScriptVO>) map.get("IvrTaskTemplateScriptVO");
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//将uuid更新到数据库中
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serviceSubtask.setSenduuid(phoneCallBackVO.getUuid());
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serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
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//获取模板信息
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IvrTaskTemplateVO ivrTaskTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "IvrTaskTemplateVO");
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//语音识别结果上报接口: 3
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Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice");
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QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
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//将传回的结果放到回复对象中
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returnQues.setContent(phoneCallBackVO.getTextResult());
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IvrTaskTemplateScriptVO nowQuestion = returnQues.getNowQuestion();
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if (StringUtils.isEmpty(returnQues.getContent())) {
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//无回话
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//判断noVoice是否已经到了最大值
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if (noVoice == ivrTaskTemplateVO.getNoVoiceNum().intValue()) {
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//已经问了对应的遍数，就判断是否还有下一题
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if (nowQuestion.getTargetid() == IvrTaskTemplateScriptVOs.size()) {
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//没有下一题了，就挂断电话，播放结束语
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redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
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phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
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return;
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} else {
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//有下一题
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redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
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IvrTaskTemplateScriptVO nextQuestion = getNextQuestion(IvrTaskTemplateScriptVOs, nowQuestion);
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// 问题， 去调用“tts合成和播放”接口
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String date = simpleDateFormat1.format(new Date());
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log.info("去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid());
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phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
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}
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} else {
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redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES);
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//调用ivrLibaTemplateScriptVO中的slienceText(静默话术)
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String slienceText = nowQuestion.getSlienceText();
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//静默话术 + 问题， 去调用“tts合成和播放”接口
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String date = simpleDateFormat1.format(new Date());
|
log.info("静默话术 + 问题,去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
phoneUtils.ttsPlayback(slienceText + nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
|
return;
|
}
|
|
} else {
|
//isppd用来记录是否匹配到
|
Boolean isppd = false;
|
//有回话，对回答的问题,进行正则匹配（这里只针对选择题，其它题型不行）
|
for (int j = 0; j < nowQuestion.getIvrTaskScriptTargetoptionList().size(); j++) {
|
//包含
|
Matcher matcher = null;
|
if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex())) {
|
Pattern pattern = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex());
|
matcher = pattern.matcher(phoneCallBackVO.getTextResult());
|
}
|
//不包含
|
Matcher matcher2 = null;
|
if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2())) {
|
Pattern pattern2 = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2());
|
matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult());
|
}
|
log.error("PCB--getQuestionText问题为：{},UUID：{}", nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
|
if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) {
|
//说明匹配正确了
|
//这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法
|
nowQuestion.getIvrTaskScriptTargetoptionList().get(j).setIsUserOperation(1);
|
serviceTaskScriptTargetoptionMapper.updateIvrTaskTemplateTargetoption(nowQuestion.getIvrTaskScriptTargetoptionList().get(j));
|
|
//将静默置为0
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
|
|
//将患者的回签写进表里
|
IvrTaskVisitResult serviceTaskVisitResult = DtoConversionUtils.sourceToTarget(serviceSubtask, IvrTaskVisitResult.class);
|
serviceTaskVisitResult.setId(null);
|
serviceTaskVisitResult.setQuestion(nowQuestion.getScriptContent());
|
serviceTaskVisitResult.setPatientAnswer(phoneCallBackVO.getTextResult());
|
serviceTaskVisitResult.setCreateTime(new Date());
|
serviceTaskVisitResult.setOptionResult(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetvalue());
|
serviceTaskVisitResultMapper.insertIvrTaskVisitResult(serviceTaskVisitResult);
|
|
//将匹配到的标识改成true
|
isppd = true;
|
|
//获取下一题
|
Long nextQuestion = nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion();
|
for (IvrTaskTemplateScriptVO script : IvrTaskTemplateScriptVOs) {
|
if (script.getTargetid() == nextQuestion) {
|
QuestionMessage questionMessage = new QuestionMessage();
|
questionMessage.setNowQuestion(script);
|
questionMessage.setQuestionList(IvrTaskTemplateScriptVOs);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
phoneUtils.ttsPlayback(script.getScriptContent(), phoneCallBackVO.getUuid());
|
return;
|
} else if (nextQuestion > IvrTaskTemplateScriptVOs.size()) {
|
//没有下一题了，就结束了
|
String date = simpleDateFormat1.format(new Date());
|
log.error("没有下一题了，就结束了: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
|
phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
|
try {
|
Thread.sleep(3000);
|
} catch (InterruptedException e) {
|
e.printStackTrace();
|
}
|
phoneUtils.hangup("", "", ivrTaskTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid());
|
return;
|
}
|
}
|
return;
|
} else {
|
//没有匹配上当前option
|
//Targetregex2 为false，表示在Targetregex2中存在 语句中的关键字，这个option就不用再继续匹配了，直接匹配下一个option
|
continue;
|
}
|
}
|
|
if (isppd != true) {
|
//没有匹配到
|
Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum");
|
if (mateNum == null) mateNum = 0;
|
//无匹配次数去判断是否到最大询问次数，并且所有的选项都匹配完了
|
if (mateNum == ivrTaskTemplateVO.getMateNum().intValue()) {
|
//如果下一题为空.则新的数据返回,并加上感谢语
|
if (nowQuestion.getTargetid() < IvrTaskTemplateScriptVOs.size()) {
|
QuestionMessage questionMessage = new QuestionMessage();
|
IvrTaskTemplateScriptVO nextQuestion = getNextQuestion(IvrTaskTemplateScriptVOs, nowQuestion);
|
questionMessage.setQuestionList(IvrTaskTemplateScriptVOs);
|
questionMessage.setNowQuestion(nextQuestion);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
|
String date = simpleDateFormat1.format(new Date());
|
log.info("如果下一题为空.则新的数据返回,并加上感谢语: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
phoneUtils.ttsPlayback(nextQuestion.getScriptContent(), phoneCallBackVO.getUuid());
|
return;
|
} else {
|
//就可以挂断电话了
|
String date = simpleDateFormat1.format(new Date());
|
log.info("就可以挂断电话了------: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
|
phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
|
try {
|
Thread.sleep(3000);
|
} catch (InterruptedException e) {
|
e.printStackTrace();
|
}
|
phoneUtils.hangup("", "", ivrTaskTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid());
|
return;
|
}
|
} else if (mateNum < ivrTaskTemplateVO.getMateNum().intValue()) {
|
//没有问到规定次数
|
mateNum = mateNum + 1;
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES);
|
}
|
}
|
//选项匹配完成后，需要再去通过库再进行匹配一次
|
String extemplateID = ivrTaskTemplateVO.getSubmoduleID();
|
String[] split = extemplateID.split(",");
|
List<String> list = Arrays.asList(split);
|
List<Long> list1 = new ArrayList<>();
|
if (StringUtils.isNotEmpty(extemplateID)) {
|
for (String str : list) {
|
list1.add(Long.valueOf(str));
|
}
|
List<IvrLibaExtemplatescript> ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1);
|
for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) {
|
Matcher matcher = null;
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) {
|
Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex());
|
matcher = pattern.matcher(returnQues.getContent());
|
}
|
|
Matcher matcher2 = null;
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) {
|
Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2());
|
matcher2 = pattern2.matcher(returnQues.getContent());
|
}
|
log.info("++++++++++++++++++++++++++通用库是否为空：selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2());
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) {
|
QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
|
IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = returnQues.getNowQuestion();
|
ivrTaskTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText());
|
ivrTaskTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav());
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
if (ivrLibaExtemplatescript.getIsEnd() == 1) {
|
//将问题置空
|
IvrTaskTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion();
|
nowQuestion1.setScriptContent(null);
|
nowQuestion1.setScriptVoice(null);
|
questionMessage.setNowQuestion(nowQuestion1);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES);
|
}
|
//调用“15、tts合成和播放， tts_playback”将结果传回
|
String date = simpleDateFormat1.format(new Date());
|
log.info("调用“15、tts合成和播放------: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
phoneUtils.ttsPlayback(nowQuestion.getScriptContent() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid());
|
}
|
break;
|
}
|
String date = simpleDateFormat1.format(new Date());
|
log.info("最后的信息回复-: {},uuid为：{}", date, phoneCallBackVO.getUuid());
|
phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
|
}
|
}
|
}
|
|
/**
|
* 电话ASR通话回调(雨绮)
|
*
|
* @param phoneCallReqYQVO
|
*/
|
@Override
|
public PhoneCallBackYQVO phoneCallBackYQ(PhoneCallReqYQVO phoneCallReqYQVO) {
|
//定义一个分数的变量
|
Boolean aBoolean1 = redisCache.hasKey(phoneCallReqYQVO.getUuid() + "SCORE");
|
if (!aBoolean1) redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", 0.0, 120, TimeUnit.MINUTES);
|
PhoneCallBackYQVO phoneCallBackYQVO = new PhoneCallBackYQVO();
|
//channel_create 通道创建的时候，可以执行一些其它操作，譬如发个短信之类的; 我们的业务可以不用管 PlayEventCallback 这个是播放语音的,暂时用不到 End_time()= -1或null表示当前的asrtext不是一句完整的话
|
if (phoneCallReqYQVO.getOperate().equals("channel_create")) {
|
return phoneCallBackYQVO;
|
}
|
//PlayEventCallback 这个是播放语音的 playstart：放音开始（问题播报开始） playstop： 放音结束（问题播报结束）
|
if (phoneCallReqYQVO.getOperate().equals("PlayEventCallback")) {
|
String cacheJSY = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- jsy");
|
if (phoneCallReqYQVO.getOperate().equals("PlayEventCallback") && phoneCallReqYQVO.getPlaystop() == false) {
|
//判断redis中是否有结束语
|
if (StringUtils.isEmpty(cacheJSY)) {
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", false, 120, TimeUnit.MINUTES);
|
log.error("PlayEventCallbackPlaystop的值为-------：{}", false);
|
}
|
} else {
|
//如果结束语不为空，则要挂电话了
|
if (StringUtils.isNotEmpty(cacheJSY)) {
|
Map<String, String> req = new HashMap<>();
|
req.put("uuid", phoneCallReqYQVO.getUuid());
|
req.put("caller", phoneCallReqYQVO.getPhone());
|
HttpUtils.sendPost(hangup, new Gson().toJson(req));
|
//删除结束语的患存
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "- jsy");
|
} else {
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", true, 120, TimeUnit.MINUTES);
|
log.error("-------PlayEventCallbackPlaystop的值为：{}", true);
|
}
|
}
|
return phoneCallBackYQVO;
|
}
|
//获取放音是否结束
|
boolean isPlayEventOver = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
|
if (!isPlayEventOver) {
|
return phoneCallBackYQVO;
|
}
|
|
//通过子任务ID获取到模板信息
|
ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
|
IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid());
|
//获取模板问题
|
IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript();
|
ivrTaskTemplateScript.setTemplateID(serviceSubtask.getTemplateid());
|
List<IvrTaskTemplateScript> ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript);
|
//获取问题ID 和 序号
|
String scriptId = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim());
|
log.error("scriptId是多少：{}", scriptId);
|
//当前题的信息
|
IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = iIvrTaskTemplateScriptService.getTaskTempScriptInfoByid(Long.valueOf(scriptId));
|
//判断UUID是否存在
|
Boolean aBoolean = redisCache.hasKey(phoneCallReqYQVO.getUuid());
|
if (!aBoolean) {
|
//给静默设置一个默认次数在redis中
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
|
//如果不存在，就把当前的UUID做为key，放到对象中去
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO, 120, TimeUnit.MINUTES);
|
}
|
|
if ("SilentCallback".equals(phoneCallReqYQVO.getOperate())) {
|
//如果是静默回调
|
Integer num = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "noVoice");
|
//判断静默回调次数是否小与模板规定的次数
|
if (num < ivrTaskTemplate.getNoVoiceNum()) {
|
//小与的话,就继续问患者
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
String scriptContent = ivrTaskTemplateScriptVO.getScriptContent();
|
log.error("SilentCallback的问题内容scriptContent：{}", scriptContent);
|
phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
|
//将静默次数加1
|
Integer noVoiceNum = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "noVoice");
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "noVoice", noVoiceNum + 1, 120, TimeUnit.MINUTES);
|
return phoneCallBackYQVO;
|
} else {
|
log.error("静默次数达到,挂掉电话：{}", num);
|
//大与等于的话,直接挂断
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
phoneCallBackYQVO.setValue(ivrTaskTemplate.getRevisitAfter());
|
//将结果写到detail中
|
ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
|
List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
|
serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate));
|
serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
|
saveQuestionAnswerPhone(serviceSubTaskDetailReq);
|
//去redis中，把该子任务ID删除
|
Long id = serviceSubtask.getId();
|
//先更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
serviceSubtask.setScore(BigDecimal.valueOf(score));
|
serviceSubtask.setFinishtime(new Date());
|
serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
|
Map<String, String> map = delRedisValue(null, id.toString());
|
redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
|
redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
|
//在redis中保存一下结束语，在调用挂电话的方法时删除
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", ivrTaskTemplate.getRevisitAfter(), 120, TimeUnit.MINUTES);
|
}
|
return phoneCallBackYQVO;
|
} else if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) {
|
//播报第一题
|
Integer integer = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim() + "-firstSort");
|
// if(integer==0){
|
// //integer==0,表示开场白刚播报完，需要停顿一下，等患者说话
|
// redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim() + "-firstSort", 1, 120, TimeUnit.MINUTES);
|
// return phoneCallBackYQVO;
|
// }
|
if (ivrTaskTemplateScriptVO.getSort() == 1 && integer == 1) {
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
String scriptContent = ivrTaskTemplateScriptVO.getScriptContent();
|
phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
|
redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim() + "-firstSort", 2, 120, TimeUnit.MINUTES);
|
return phoneCallBackYQVO;
|
}
|
|
//如果是文本回调
|
//根据问题ID获取该问题的类型
|
if (ivrTaskTemplateScriptVO.getScriptType().equals("1")) {
|
//是选择题
|
for (int j = 0; j < ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size(); j++) {
|
log.error("phoneCallReqYQVO.getAsrtext()的值为：{}", phoneCallReqYQVO.getAsrtext());
|
if (StringUtils.isEmpty(phoneCallReqYQVO.getAsrtext())) {
|
continue;
|
}
|
//包含
|
Matcher matcher = null;
|
if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex())) {
|
Pattern pattern = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex());
|
matcher = pattern.matcher(phoneCallReqYQVO.getAsrtext());
|
}
|
//不包含
|
Matcher matcher2 = null;
|
if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2())) {
|
Pattern pattern2 = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2());
|
matcher2 = pattern2.matcher(phoneCallReqYQVO.getAsrtext());
|
}
|
if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) {
|
//说明匹配正确了
|
//这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法
|
ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).setIsUserOperation(1);
|
serviceTaskScriptTargetoptionMapper.updateIvrTaskTemplateTargetoption(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j));
|
|
//将患者的回签写进service_subtask_detail中
|
ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
|
List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
|
ivrTaskTemplateScriptVO.setQuestionResult(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getOptiondesc());
|
serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate));
|
serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
|
saveQuestionAnswerPhone(serviceSubTaskDetailReq);
|
//将当前前的播报状态删除，给下一题让位
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
|
// //获取下一题
|
log.error("获取下一题的信息：{}", ivrTaskTemplateScriptVO);
|
if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1") || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
|
Long nextQuestion = null;
|
if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1")) {
|
nextQuestion = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion();
|
//更新分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
score = BigDecimal.valueOf(score).add(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getScore()).doubleValue();
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score);
|
} else {
|
nextQuestion = ivrTaskTemplateScriptVO.getNextScriptno();
|
//更新分数
|
Object obj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
Double score = (obj == null ? new Double(0.00) : new Double(((Double) obj).doubleValue()));
|
score = BigDecimal.valueOf(score).add(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getScore()).doubleValue();
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score);
|
}
|
|
for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
|
if (script.getSort() == nextQuestion.intValue()) {
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
String scriptContent = script.getScriptContent();
|
log.error("下一题问题：{}", scriptContent);
|
phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
|
//将该患者的Redis中的题目ID，进行修改
|
redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
|
//删除无响应
|
redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
|
}
|
}
|
} else if (ivrTaskTemplateScriptVO.getBranchFlag().equals("0")) {
|
if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
//更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
serviceSubtask.setScore(BigDecimal.valueOf(score));
|
serviceSubtask.setFinishtime(new Date());
|
serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
|
//设置结束语
|
phoneCallBackYQVO.setValue(ivrTaskTemplate.getRevisitAfter());
|
Long id = serviceSubtask.getId();
|
Map<String, String> map = delRedisValue(null, id.toString());
|
redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
|
redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
|
redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
|
//在redis中保存一下结束语，在调用挂电话的方法时删除
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", ivrTaskTemplate.getRevisitAfter(), 120, TimeUnit.MINUTES);
|
// return phoneCallBackYQVO;
|
}
|
}
|
} else {
|
continue;
|
}
|
}
|
//都没有匹配到
|
if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) {
|
Integer count = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
|
if (count != null && count >= ivrTaskTemplate.getMateNum()) {
|
//如果count已经大于或等于没有匹配次数
|
if (ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == 0 || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
|
//如果是最后一道题，或者没有下一题了，就直接挂机
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
if (StringUtils.isNotEmpty(phoneCallBackYQVO.getValue()))
|
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getValue() + ivrTaskTemplate.getRevisitAfter());
|
else phoneCallBackYQVO.setValue(ivrTaskTemplate.getRevisitAfter());
|
|
//更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
serviceSubtask.setScore(BigDecimal.valueOf(score));
|
serviceSubtask.setFinishtime(new Date());
|
serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
|
|
//在redis中保存一下结束语，在调用挂电话的方法时删除
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", ivrTaskTemplate.getRevisitAfter(), 120, TimeUnit.MINUTES);
|
//去redis中，把该子任务ID删除
|
Long id = serviceSubtask.getId();
|
Map<String, String> map = delRedisValue(null, id.toString());
|
redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
|
redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
// return phoneCallBackYQVO;
|
} else {
|
//根据ivrTaskTemplateScriptVO.getNextScriptno()获取下一题进行提问
|
for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
|
if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) {
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
String scriptContent = script.getScriptContent();
|
phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
|
//将该患者的Redis中的题目ID，进行修改
|
redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
|
|
//更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
score = BigDecimal.valueOf(score).add(script.getScore()).doubleValue();
|
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score);
|
}
|
}
|
}
|
} else {
|
if (count == null)
|
redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), 1, 120, TimeUnit.MINUTES);
|
else
|
redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), count + 1, 120, TimeUnit.MINUTES);
|
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, ivrTaskTemplateScriptVO.getScriptContent()));
|
}
|
}
|
|
} else {
|
//不是选择题,直接记录答案，将结果写到detail中
|
ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
|
List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
|
serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate));
|
serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
|
saveQuestionAnswerPhone(serviceSubTaskDetailReq);
|
// String xh = idSort.split("-")[1];
|
|
//如果选项分支为1的话，则需要根据问题上的nextScriptno进行跳转
|
//问答题没有跳转
|
if (ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
|
for (IvrTaskTemplateScript ivrTaskTemplateScript1 : ivrTaskTemplateScripts) {
|
if (ivrTaskTemplateScriptVO.getNextScriptno().intValue() == ivrTaskTemplateScript1.getSort()) {
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
String scriptContent = ivrTaskTemplateScript1.getScriptContent();
|
phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
|
redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
|
redisCache.setCacheObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone(), ivrTaskTemplateScript1.getId().toString());
|
|
//更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
score = BigDecimal.valueOf(score).add(ivrTaskTemplateScriptVO.getScore()).doubleValue();
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score);
|
|
// return phoneCallBackYQVO;
|
}
|
}
|
} else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
|
//没有下一题了，就结束了
|
phoneCallBackYQVO.setType("text");
|
phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
|
phoneCallBackYQVO.setValue(ivrTaskTemplate.getRevisitAfter());
|
|
//更新一下分数
|
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
serviceSubtask.setScore(BigDecimal.valueOf(score));
|
serviceSubtask.setFinishtime(new Date());
|
serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
|
|
//去redis中，把该子任务ID删除
|
Long id = serviceSubtask.getId();
|
Map<String, String> map = delRedisValue(null, id.toString());
|
redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
|
//在redis中保存一下结束语，在调用挂电话的方法时删除
|
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", ivrTaskTemplate.getRevisitAfter(), 120, TimeUnit.MINUTES);
|
redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
|
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
|
}
|
|
//选项匹配完成后，需要再去通过库再进行匹配一次
|
String extemplateID = ivrTaskTemplate.getSubmoduleID();
|
if (StringUtils.isNotEmpty(extemplateID)) {
|
String[] split = extemplateID.split(",");
|
List<String> list = Arrays.asList(split);
|
List<Long> list1 = new ArrayList<>();
|
for (String str : list) {
|
list1.add(Long.valueOf(str));
|
}
|
List<IvrLibaExtemplatescript> ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1);
|
for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) {
|
Matcher matcher = null;
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) {
|
Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex());
|
matcher = pattern.matcher(phoneCallReqYQVO.getAsrtext());
|
}
|
|
Matcher matcher2 = null;
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) {
|
Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2());
|
matcher2 = pattern2.matcher(phoneCallReqYQVO.getAsrtext());
|
}
|
if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) {
|
//将通用库匹配的，放到返回值中
|
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getValue() + ivrLibaExtemplatescript.getSwitchText());
|
}
|
break;
|
}
|
}
|
}
|
}
|
return phoneCallBackYQVO;
|
}
|
|
|
private String getObject(ServiceSubtask serviceSubtask, String scriptContent) {
|
Map<String, Map<String, String>> param = getParam(serviceSubtask.getTaskid());
|
for (Map<String, String> map : param.values()) {
|
for (String key : map.keySet()) {
|
scriptContent = scriptContent.replace(key, StringUtils.isNotEmpty(map.get(key)) ? map.get(key) : "");
|
}
|
}
|
scriptContent.replace("${name}", StringUtils.isNotEmpty(serviceSubtask.getName()) ? serviceSubtask.getName() : "");
|
scriptContent.replace("${dzz}", StringUtils.isNotEmpty(serviceSubtask.getPlaceOfResidence()) ? serviceSubtask.getPlaceOfResidence() : "");
|
scriptContent.replace("${phone}", StringUtils.isNotEmpty(serviceSubtask.getTelcode()) ? serviceSubtask.getTelcode() : "");
|
|
return scriptContent;
|
}
|
|
|
/**
|
* 获取任务里的通配符
|
*
|
* @param taskId
|
* @return
|
*/
|
private Map<String, Map<String, String>> getParam(Long taskId) {
|
ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(taskId);
|
ObjectMapper objectMapper = new ObjectMapper();
|
Map<String, Map<String, String>> serviceTaskMap = null;
|
try {
|
serviceTaskMap = objectMapper.readValue(serviceTask.getTextParam(), Map.class);
|
} catch (JsonProcessingException e) {
|
e.printStackTrace();
|
}
|
return serviceTaskMap;
|
}
|
|
private Map<String, String> delRedisValue(String cache, String id) {
|
id = "," + id + ",";
|
String val = "";
|
String cacheName = "";
|
Map<String, String> map = new HashMap<>();
|
|
if (StringUtils.isNotEmpty(cache)) {
|
val = redisCache.getCacheObject(cache);
|
if (!StringUtils.isEmpty(val)) {
|
if (val.contains(id)) {
|
val = val.replaceAll(id, "");
|
}
|
}
|
map.put("val", val);
|
map.put("cacheName", cache);
|
return map;
|
}
|
|
for (int i = 0; i < 6; i++) {
|
val = redisCache.getCacheObject("cache-0" + i);
|
if (!StringUtils.isEmpty(val)) {
|
if (val.contains(id)) {
|
val = val.replaceAll(id, "");
|
map.put("val", val);
|
map.put("cacheName", "cache-0" + i);
|
}
|
}
|
}
|
return map;
|
}
|
|
|
/**
|
* 雨绮任务拉取
|
*
|
* @return
|
*/
|
@Override
|
public List<PullTaskVO> taskPull() {
|
//pullTaskVOList用于数据返回
|
List<PullTaskVO> pullTaskVOList = new ArrayList<>();
|
String value0 = redisCache.getCacheObject("cache-0");
|
// cache-0为立即发起的,其它的先推迟
|
if (!StringUtils.isEmpty(value0)) {
|
pullTaskVOList = getPullTaskList(value0, "cache-0");
|
//将cache-0的数据，转移不对劲cache-00中
|
redisCache.deleteObject("cache-00");
|
String cache00 = redisCache.getCacheObject("cache-00");
|
if (!StringUtils.isEmpty(cache00))
|
redisCache.setCacheObject("cache-00", cache00 + "," + value0, 120, TimeUnit.MINUTES);
|
else redisCache.setCacheObject("cache-00", value0, 120, TimeUnit.MINUTES);
|
redisCache.deleteObject("cache-0");
|
} else {
|
for (int i = 1; i < 6; i++) {
|
//取出从cache-1 到 cache-5的第一个子任务信息
|
String value = redisCache.getCacheObject("cache-" + i);
|
if (StringUtils.isEmpty(value)) continue;
|
List<PullTaskVO> pullTaskVOList2 = getPullTaskList(value, "cache-" + i);
|
if (CollectionUtils.isNotEmpty(pullTaskVOList2) && pullTaskVOList2.size() > 0) {
|
pullTaskVOList.addAll(pullTaskVOList2);
|
}
|
//将cache-i的数据，转移不对劲cache-0i中
|
String cache0i = redisCache.getCacheObject("cache-0" + i);
|
if (!StringUtils.isEmpty(cache0i)) redisCache.setCacheObject("cache-0" + i, cache0i + "," + value);
|
else redisCache.setCacheObject("cache-0" + i, value);
|
redisCache.deleteObject("cache-" + i);
|
}
|
}
|
if (CollectionUtils.isNotEmpty(pullTaskVOList)) {
|
//给回调参数赋值
|
for (PullTaskVO pullTaskVO : pullTaskVOList) {
|
pullTaskVO.setAsrcallback(ASRCallBackPath);
|
}
|
}
|
return pullTaskVOList;
|
}
|
|
|
private List<PullTaskVO> getPullTaskList(String subIds, String cacheName) {
|
//pullTaskVOList用于数据返回
|
List<PullTaskVO> pullTaskVOList = new ArrayList<>();
|
//newValue0用于保存没有处理的子 任务
|
String newValue0 = "";
|
//根据,获取子任务的ID
|
String[] split = subIds.split(",,");
|
for (int i = 0; i < split.length; i++) {
|
if (cacheName.equals("cache-0") && i < 5 || !cacheName.equals("cache-0") && i < 1) {
|
PullTaskVO pullTaskVO = new PullTaskVO();
|
String subId = split[i].trim().replace(",", "");
|
|
ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(subId));
|
IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid());
|
//通过任务模板中的"第一次问题编号"获取第一个问题;
|
IvrTaskTemplateScript ivrTaskTemplateScript = null;
|
IvrTaskTemplateScript ivrTaskTemplateScript1 = new IvrTaskTemplateScript();
|
ivrTaskTemplateScript1.setTemplateID(ivrTaskTemplate.getId());
|
List<IvrTaskTemplateScript> ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript1);
|
aa:
|
for (IvrTaskTemplateScript ivrTaskTemplateScript2 : ivrTaskTemplateScripts) {
|
if (ivrTaskTemplate.getFirstQuestionNum() == Long.valueOf(ivrTaskTemplateScript2.getSort())) {
|
ivrTaskTemplateScript = ivrTaskTemplateScript2;
|
break aa;
|
}
|
}
|
//如果ivrTaskTemplateScript为空，也就没有往下执行的必要了
|
if (ObjectUtils.isEmpty(ivrTaskTemplateScript)) return null;
|
//获取通配符匹配过后的问题
|
// String scrContent = getObject(serviceSubtask, ivrTaskTemplateScript.getScriptContent());
|
// String kcb = ivrTaskTemplate.getRevisitBefore() + "," + scrContent;
|
String kcb = ivrTaskTemplate.getRevisitBefore();
|
|
//封装返回数据
|
//taskId = 子任务ID + 问题ID +问题序号
|
pullTaskVO.setTaskid(subId);
|
pullTaskVO.setAppkey("ZurNHpaQLq6P55YS");
|
pullTaskVO.setSections(LocalTime.now().format(DateTimeFormatter.ofPattern("hh:mm")) + "-" + LocalTime.now().plusMinutes(1).format(DateTimeFormatter.ofPattern("hh:mm")));
|
pullTaskVO.setPhones(serviceSubtask.getPhone());
|
pullTaskVO.setPrologue(kcb);
|
pullTaskVO.setDisplayNo("85129866");
|
pullTaskVOList.add(pullTaskVO);
|
redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim(), ivrTaskTemplateScript.getId().toString());
|
redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim() + "-firstSort", 1, 120, TimeUnit.MINUTES);
|
} else {
|
if (StringUtils.isEmpty(newValue0)) {
|
newValue0 = "," + split[i].trim() + ",";
|
} else {
|
newValue0 = newValue0 + "," + split[i].trim() + ",";
|
}
|
redisCache.setCacheObject(cacheName, newValue0);
|
}
|
}
|
|
return pullTaskVOList;
|
}
|
|
|
//下面的代码不能删除，上面的方法只是配合电话端联调用的，
|
// @Override
|
// public PhoneCallBackVO phoneCallBack(PhoneCallBackVO phoneCallBackVO) {
|
// log.error("phoneCallBackVO的入参：{},{},{},{},{},{},{}", phoneCallBackVO.getResultType(), phoneCallBackVO.getUuid(), phoneCallBackVO.getErrResult(), phoneCallBackVO.getTextResult(), phoneCallBackVO.getHangUpResult(), phoneCallBackVO.getEnumState(), phoneCallBackVO.getUint8());
|
// //获取数据
|
// Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid());
|
// if (!aBoolean) {
|
// throw new BaseException("该uuid不存在");
|
// }
|
// Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup");
|
// if (hangupValue != null && hangupValue == 1) {
|
// //hangupValue == 1 随访结束，直接可以挂电话
|
// PhoneUtils phoneUtils = new PhoneUtils();
|
// phoneUtils.hangup(phoneCallBackVO.getUuid(), null, null, null, null, null, null, null);
|
//
|
// }
|
//
|
// Map<String, Object> map = redisCache.getCacheObject(phoneCallBackVO.getUuid());
|
//// ObjectMapper objectMapper = new ObjectMapper();
|
//// Map<String, Object> map = null;
|
//// try {
|
//// map = objectMapper.readValue(cacheObject, Map.class);
|
//// } catch (JsonProcessingException e) {
|
//// e.printStackTrace();
|
//// }
|
//
|
// ServiceSubtask ServiceSubtask = (ServiceSubtask) map.get("ServiceSubtask");
|
// List<IvrLibaTemplateScriptVO> ivrLibaTemplateScriptVOs = (List<IvrLibaTemplateScriptVO>) map.get("ivrLibaTemplateScriptVO");
|
// //将uuid更新到数据库中
|
// ServiceSubtask.setSenduuid(phoneCallBackVO.getUuid());
|
// ServiceSubtaskMapper.updateServiceSubtask(ServiceSubtask);
|
//
|
// //获取模板信息
|
// IvrLibaTemplateVO ivrLibaTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "ivrLibaTemplateVO");
|
//
|
//
|
// //首先判断resultType
|
// if (phoneCallBackVO.getResultType() == 1) {
|
// //呼叫结果接口: 1
|
// if (phoneCallBackVO.getUint8() == 1) {
|
// //呼叫失败，去redis中记录一下失败次数，进行再次呼叫
|
// Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "uint8");
|
// if (integer != null) {
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", integer + 1, 120, TimeUnit.MINUTES);
|
// } else {
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", 1, 120, TimeUnit.MINUTES);
|
// }
|
//
|
// if (integer != null && integer == ServiceSubtask.getRecallcount().intValue()) {
|
// log.info("无人接听：{}, {}", phoneCallBackVO.getErrResult(), phoneCallBackVO.getUuid());
|
// //连续打规定次，如果要没人接，那就结束
|
// ServiceSubtask.setResult(phoneCallBackVO.getErrResult());
|
// ServiceSubtaskMapper.updateServiceSubtask(ServiceSubtask);
|
// redisCache.deleteObject(phoneCallBackVO.getUuid() + "uint8");
|
// } else if (integer != null && integer < ServiceSubtask.getRecallcount().intValue()) {
|
// //进行重拨
|
// PhoneUtils phoneUtils = new PhoneUtils();
|
// phoneUtils.ob(null, null, null, null, null, null, null, ServiceSubtask.getPhone(), phoneCallBackVO.getUuid(), true);
|
// }
|
// }
|
//
|
// } else if (phoneCallBackVO.getResultType() == 2) {
|
// //通话状态更新接口: 2
|
// if (phoneCallBackVO.getEnumState() == 0) {
|
// // 0-振铃
|
// Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "enumState");
|
//
|
// if (integer != null && integer < ServiceSubtask.getRecallcount().intValue()) {
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", integer + 1, 120, TimeUnit.MINUTES);
|
// } else if (integer == null) {
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", 1, 120, TimeUnit.MINUTES);
|
// } else if (integer != null && integer == ServiceSubtask.getRecallcount().intValue()) {
|
// ServiceSubtask.setResult("无人接听");
|
// ServiceSubtaskMapper.updateServiceSubtask(ServiceSubtask);
|
// redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState");
|
// }
|
// } else if (phoneCallBackVO.getEnumState() == 2) {
|
// //患者挂断电话
|
// log.info("患者挂断电话：{}", phoneCallBackVO.getUuid());
|
// ServiceSubtask.setResult(phoneCallBackVO.getHangUpResult());
|
// ServiceSubtaskMapper.updateServiceSubtask(ServiceSubtask);
|
// redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState");
|
// }
|
//
|
//
|
// } else if (phoneCallBackVO.getResultType() == 3) {
|
// //语音识别结果上报接口: 3
|
// Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice");
|
// QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
|
// IvrLibaTemplateScriptVO nowQuestion = returnQues.getNowQuestion();
|
// PhoneUtils phoneUtils = new PhoneUtils();
|
//
|
// if (StringUtils.isEmpty(phoneCallBackVO.getTextResult())) {
|
// //无回话
|
// //判断noVoice是否已经到了最大值
|
// if (noVoice == ivrLibaTemplateVO.getNoVoiceNum().intValue()) {
|
// //已经问了对应的遍数，就判断是否还有下一题
|
// if (nowQuestion.getTargetid() == ivrLibaTemplateScriptVOs.size()) {
|
// //没有下一题了，就挂断电话，播放结束语
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
|
// phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
|
// } else {
|
// //有下一题
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
|
// IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion);
|
// // 问题， 去调用“tts合成和播放”接口
|
// phoneUtils.ttsPlayback(nowQuestion.getQuestionText(), phoneCallBackVO.getUuid());
|
// }
|
// } else {
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES);
|
// //调用ivrLibaTemplateScriptVO中的slienceText(静默话术)
|
// String slienceText = nowQuestion.getSlienceText();
|
// //静默话术 + 问题， 去调用“tts合成和播放”接口
|
// phoneUtils.ttsPlayback(slienceText + nowQuestion.getQuestionText(), phoneCallBackVO.getUuid());
|
// return new PhoneCallBackVO();
|
// }
|
//
|
// } else {
|
// //有回话，对回答的问题,进行正则匹配（这里只针对选择题，其它题型不行）
|
// for (int j = 0; j < nowQuestion.getIvrLibaScriptTargetoptionList().size(); j++) {
|
// //包含
|
// Matcher matcher = null;
|
// if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex())) {
|
// Pattern pattern = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex());
|
// matcher = pattern.matcher(phoneCallBackVO.getTextResult());
|
// }
|
// //不包含
|
// Matcher matcher2 = null;
|
// if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2())) {
|
// Pattern pattern2 = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2());
|
// matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult());
|
// }
|
// log.info("phoneCallBack--Targetregex的值为：{}, phoneCallBack--Targetregex2的值为：{}", nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex(), nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2());
|
// if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) {
|
// //说明匹配正确了
|
// //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法
|
// nowQuestion.getIvrLibaScriptTargetoptionList().get(j).setIsUserOperation(true);
|
// ivrLibaScriptTargetoptionMapper.updateIvrLibaTemplateTargetoption(nowQuestion.getIvrLibaScriptTargetoptionList().get(j));
|
//
|
//
|
// //将静默置为0
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
|
// //获取下一题
|
// Integer nextQuestion = nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getNextQuestion();
|
// for (IvrLibaTemplateScriptVO script : ivrLibaTemplateScriptVOs) {
|
// if (script.getTargetid() == nextQuestion) {
|
// QuestionMessage questionMessage = new QuestionMessage();
|
// questionMessage.setNowQuestion(script);
|
// questionMessage.setQuestionList(ivrLibaTemplateScriptVOs);
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
// break;
|
// }
|
// }
|
// break;
|
// } else {
|
// //没有匹配到
|
// Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum");
|
// //无匹配次数去判断是否到最大询问次数，并且所有的选项都匹配完了
|
// if (mateNum == ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) {
|
// //如果下一题为空.则新的数据返回,并加上感谢语
|
// if (nowQuestion.getTargetid() < ivrLibaTemplateScriptVOs.size()) {
|
// QuestionMessage questionMessage = new QuestionMessage();
|
// IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion);
|
// questionMessage.setQuestionList(ivrLibaTemplateScriptVOs);
|
// questionMessage.setNowQuestion(nextQuestion);
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
|
// } else {
|
// //就可以挂断电话了
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
|
// phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
|
// break;
|
// }
|
// } else if (mateNum < ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) {
|
// //没有问到规定次数
|
// mateNum = mateNum + 1;
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES);
|
// }
|
// }
|
//
|
// }
|
// //选项匹配完成后，需要再去通过库再进行匹配一次
|
// String extemplateID = ivrLibaTemplateVO.getSubmoduleID();
|
// String[] split = extemplateID.split(",");
|
// List<String> list = Arrays.asList(split);
|
// List<Long> list1 = new ArrayList<>();
|
// if (StringUtils.isNotEmpty(extemplateID)) {
|
// for (String str : list) {
|
// list1.add(Long.valueOf(str));
|
// }
|
// List<IvrLibaExtemplatescript> ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1);
|
// for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) {
|
// Matcher matcher = null;
|
// if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) {
|
// Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex());
|
// matcher = pattern.matcher(returnQues.getContent());
|
// }
|
//
|
// Matcher matcher2 = null;
|
// if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) {
|
// Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2());
|
// matcher2 = pattern2.matcher(returnQues.getContent());
|
// }
|
// log.info("++++++++++++++++++++++++++通用库是否为空：selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2());
|
// if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) {
|
// QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
|
// IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO = returnQues.getNowQuestion();
|
// ivrLibaTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText());
|
// ivrLibaTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav());
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
// if (ivrLibaExtemplatescript.getIsEnd() == 1) {
|
// //将问题置空
|
// IvrLibaTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion();
|
// nowQuestion1.setQuestionText(null);
|
// nowQuestion1.setQuestionVoice(null);
|
// questionMessage.setNowQuestion(nowQuestion1);
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
|
//
|
// redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES);
|
// }
|
//
|
// //调用“15、tts合成和播放， tts_playback”将结果传回
|
//
|
//
|
// }
|
// break;
|
// }
|
// }
|
//
|
// }
|
// }
|
// return phoneCallBackVO;
|
// }
|
|
@Override
|
public Integer saveQuestionAnswerPhone(ServiceSubTaskDetailReq serviceSubTaskDetailReq) {
|
int i = 0;
|
if (StringUtils.isNotEmpty(serviceSubTaskDetailReq.getParam1())) {
|
RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample();
|
Long tid = Long.valueOf(rsaPublicKeyExample.decryptedData(serviceSubTaskDetailReq.getParam1(), pri_key));
|
Long pid = Long.valueOf(rsaPublicKeyExample.decryptedData(serviceSubTaskDetailReq.getParam2(), pri_key));
|
ServiceSubtaskVO ivrTaskSingle = new ServiceSubtaskVO();
|
ivrTaskSingle.setTaskid(tid);
|
ivrTaskSingle.setPatid(pid);
|
List<ServiceSubtask> selectServiceSubtaskList = serviceSubtaskMapper.selectServiceSubtaskList(ivrTaskSingle);
|
if (CollectionUtils.isEmpty(selectServiceSubtaskList) || selectServiceSubtaskList.size() == 0) {
|
log.error("报错了，selectServiceSubtaskList数据为空了：{}", ivrTaskSingle);
|
return 0;
|
}
|
//随访
|
for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) {
|
serviceSubtaskDetail.setSubId(selectServiceSubtaskList.get(0).getId());
|
serviceSubtaskDetail.setId(UUID.randomUUID().toString());
|
serviceSubtaskDetail.setCreateTime(new Date());
|
i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail);
|
}
|
} else {
|
for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) {
|
serviceSubtaskDetail.setCreateTime(new Date());
|
i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail);
|
}
|
}
|
return i;
|
}
|
|
@Override
|
public List<ServiceSubtaskCount> getSfFzInfoEveryMonth(ServiceSubtaskCountReq serviceSubtaskCountReq) {
|
if (serviceSubtaskCountReq.getUserId() == null) {
|
Long userId = SecurityUtils.getUserId();
|
serviceSubtaskCountReq.setUserId(userId);
|
}
|
if (serviceSubtaskCountReq.getStartTime() == null) {
|
LocalDate of = LocalDate.of(LocalDate.now().getYear(), 1, 1);
|
serviceSubtaskCountReq.setStartTime(Date.from(of.atStartOfDay(ZoneId.systemDefault()).toInstant()));
|
}
|
if (serviceSubtaskCountReq.getEndTime() == null) {
|
serviceSubtaskCountReq.setEndTime(new Date());
|
}
|
List<ServiceSubtaskCount> sfFzInfoEveryMonth = serviceSubtaskMapper.getSfFzInfoEveryMonth(serviceSubtaskCountReq);
|
List<ServiceSubtaskCount> result = sfFzInfoEveryMonth.stream().collect(Collectors.groupingBy(ServiceSubtaskCount::getMonth, Collectors.groupingBy(ServiceSubtaskCount::getServiceType, Collectors.summingLong(ServiceSubtaskCount::getCount)))).entrySet().stream().flatMap(monthEntry -> monthEntry.getValue().entrySet().stream().map(typeEntry -> new ServiceSubtaskCount(monthEntry.getKey(), typeEntry.getKey(), typeEntry.getValue()))).collect(Collectors.toList());
|
|
List<ServiceSubtaskCount> result2 = new ArrayList<>();
|
//根据服务类型进行筛选
|
if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getServiceType())) {
|
for (ServiceSubtaskCount serviceSubtaskCount : result) {
|
for (Long type : serviceSubtaskCountReq.getServiceType()) {
|
if (type == serviceSubtaskCount.getServiceType()) {
|
result2.add(serviceSubtaskCount);
|
}
|
}
|
}
|
} else {
|
result2 = result;
|
}
|
return result2;
|
}
|
|
private IvrTaskTemplateScriptVO getNextQuestion(List<IvrTaskTemplateScriptVO> IvrTaskTemplateScriptVOList, IvrTaskTemplateScriptVO IvrTaskTemplateScriptVO) {
|
|
for (int j = 0; j < IvrTaskTemplateScriptVOList.size(); j++) {
|
if (IvrTaskTemplateScriptVOList.get(j).getTargetid() == IvrTaskTemplateScriptVO.getTargetid() + 1) {
|
// 对该条templateScriptVO进行处理
|
return IvrTaskTemplateScriptVOList.get(j);
|
}
|
}
|
return null;
|
}
|
|
|
private ServiceSubtaskDetail getServiceSubtaskDetail(PhoneCallReqYQVO phoneCallReqYQVO, IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO, ServiceSubtask serviceSubtask, IvrTaskTemplate ivrTaskTemplate) {
|
ServiceSubtaskDetail serviceSubtaskDetail = new ServiceSubtaskDetail();
|
serviceSubtaskDetail.setSubId(Long.valueOf(phoneCallReqYQVO.getTaskid()));
|
serviceSubtaskDetail.setUuid(phoneCallReqYQVO.getUuid());
|
serviceSubtaskDetail.setPhone(phoneCallReqYQVO.getPhone());
|
serviceSubtaskDetail.setOperate(serviceSubtask.getCreateBy());
|
serviceSubtaskDetail.setDisplayno(phoneCallReqYQVO.getPhone());
|
serviceSubtaskDetail.setAssigntime(System.currentTimeMillis());
|
serviceSubtaskDetail.setStarttime(System.currentTimeMillis());
|
serviceSubtaskDetail.setAnswertime(System.currentTimeMillis());
|
serviceSubtaskDetail.setAsrtext("无应答");
|
if (StringUtils.isNotEmpty(phoneCallReqYQVO.getAsrtext()))
|
serviceSubtaskDetail.setAsrtext(phoneCallReqYQVO.getAsrtext());
|
serviceSubtaskDetail.setBeginTime(System.currentTimeMillis());
|
serviceSubtaskDetail.setEndTime(System.currentTimeMillis());
|
serviceSubtaskDetail.setSentEnd(1L);
|
serviceSubtaskDetail.setTemplateid(ivrTaskTemplate.getId().toString());
|
serviceSubtaskDetail.setTemplatequestionnum(ivrTaskTemplateScriptVO.getId());
|
serviceSubtaskDetail.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent());
|
serviceSubtaskDetail.setCategoryname(ivrTaskTemplateScriptVO.getScriptType());
|
serviceSubtaskDetail.setTargetoptions(ivrTaskTemplateScriptVO.getTargetOptions());
|
|
int i = 1;
|
for (IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption : ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()) {
|
if (ivrTaskTemplateTargetoption.getIsUserOperation() == 1) {
|
serviceSubtaskDetail.setMatchedtext(ivrTaskTemplateTargetoption.getTargetvalue());
|
}
|
serviceSubtaskDetail.setTargetvalue(StringUtils.isEmpty(serviceSubtaskDetail.getTargetvalue()) ? i + ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetail.getTargetvalue() + " " + (i + 1) + ivrTaskTemplateTargetoption.getTargetvalue());
|
}
|
|
serviceSubtaskDetail.setAddtime(new Date());
|
serviceSubtaskDetail.setIsupload(0L);
|
serviceSubtaskDetail.setUploadTime(new Date());
|
serviceSubtaskDetail.setDelFlag("0");
|
serviceSubtaskDetail.setValueType(ivrTaskTemplateScriptVO.getScriptType());
|
return serviceSubtaskDetail;
|
}
|
|
}
|
