省立同德满意度功能提交

liusheng

13 小时以前 e180e3a496d6f29d3a3b34016400de9d997c6bd9

 smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java

@@ -1,6 +1,5 @@
package com.smartor.service.impl;

import com.alibaba.fastjson.JSONObject;
import com.alibaba.fastjson2.JSON;
import com.fasterxml.jackson.core.JsonProcessingException;
import com.fasterxml.jackson.databind.JsonNode;
@@ -16,11 +15,8 @@
import com.smartor.domain.entity.ServiceSubtaskEntity;
import com.smartor.mapper.*;
import com.smartor.service.*;
import com.sun.org.apache.bcel.internal.generic.NEW;
import io.swagger.annotations.ApiModelProperty;
import lombok.extern.slf4j.Slf4j;
import org.apache.commons.collections4.CollectionUtils;
import org.apache.commons.collections4.ListUtils;
import org.apache.commons.collections4.MapUtils;
import org.apache.commons.lang3.ObjectUtils;
import org.springframework.beans.factory.annotation.Autowired;
@@ -104,7 +100,7 @@
    private IServiceOutPathService iServiceOutPathService;

    @Autowired
    private IPatMedOuthospService iPatMedOuthospService;
    private IServiceSubtaskDetailTraceService traceService;

    @Autowired
    private FtpService ftpService;
@@ -117,6 +113,9 @@

    @Autowired
    private PatArchiveMapper patArchiveMapper;

    @Autowired
    private SvyLibScriptCategoryMapper svyLibScriptCategoryMapper;

    @Value("${pri_key}")
    private String pri_key;
@@ -205,12 +204,12 @@
            try {
                List<Map<String, Object>> mapList = objectMapper.readValue(serviceTask.getPreachformDesc(), List.class);
                serviceTaskVO.setPreachformList(mapList);
                if(ObjectUtils.isNotEmpty(serviceTask.getTaskid())){
                if (ObjectUtils.isNotEmpty(serviceTask.getTaskid())) {
                    ServiceTaskoper operVo = new ServiceTaskoper();
                    operVo.setTaskId(serviceTask.getTaskid());
                    operVo.setOrgid(serviceTask.getOrgid());
                    List<ServiceTaskoper> serviceTaskopers = serviceTaskoperService.selectServiceTaskoperList(operVo);
                    if(ObjectUtils.isNotEmpty(serviceTaskopers)){
                    if (ObjectUtils.isNotEmpty(serviceTaskopers)) {
                        serviceTaskVO.setOplevelcode(serviceTaskopers.get(0).getOplevelcode());
                    }
                }
@@ -231,12 +230,12 @@
        serviceTaskVO.setShowTimeNoon(serviceTask.getShowTimeNoon());
        serviceTaskVO.setShowTimeNight(serviceTask.getShowTimeNight());
        serviceTaskVO.setPreachform(serviceTask.getPreachform());
        if(ObjectUtils.isNotEmpty(serviceTask.getTaskid())){
        if (ObjectUtils.isNotEmpty(serviceTask.getTaskid())) {
            ServiceTaskoper operVo = new ServiceTaskoper();
            operVo.setTaskId(serviceTask.getTaskid());
            operVo.setOrgid(serviceTask.getOrgid());
            List<ServiceTaskoper> serviceTaskopers = serviceTaskoperService.selectServiceTaskoperList(operVo);
            if(ObjectUtils.isNotEmpty(serviceTaskopers)){
            if (ObjectUtils.isNotEmpty(serviceTaskopers)) {
                serviceTaskVO.setOplevelcode(serviceTaskopers.get(0).getOplevelcode());
            }
        }
@@ -273,7 +272,7 @@
                patTaskRelevance.setDiagname(serviceSubtask1.getLeavediagname());
                patTaskRelevance.setPatid(serviceSubtask1.getPatid());
                patTaskRelevance.setSendStatus(serviceSubtask1.getSendstate());
                patTaskRelevance.setDeptCode(serviceSubtask1.getDeptcode());
                patTaskRelevance.setDeptcode(serviceSubtask1.getDeptcode());
                patTaskRelevance.setDeptName(serviceSubtask1.getDeptname());
                patTaskRelevance.setLeavehospitaldistrictcode(serviceSubtask1.getLeavehospitaldistrictcode());
                patTaskRelevance.setLeavehospitaldistrictname(serviceSubtask1.getLeavehospitaldistrictname());
@@ -295,7 +294,7 @@
                patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime());
                patTaskRelevance.setAddr(serviceSubtask1.getAddr());
                patTaskRelevance.setDeptName(serviceSubtask1.getDeptname());
                patTaskRelevance.setDeptCode(serviceSubtask1.getDeptcode());
                patTaskRelevance.setDeptcode(serviceSubtask1.getDeptcode());
                patTaskRelevance.setBedNo(serviceSubtask1.getBedNo());
                patTaskRelevance.setDiagname(serviceSubtask1.getLeavediagname());
                patTaskRelevance.setPatid(serviceSubtask1.getPatid());
@@ -577,6 +576,15 @@
            if (StringUtils.isNotEmpty(serviceTaskVO.getLibtemplateid())) {
                serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid());
                serviceTask.setLibtemplatename(serviceTaskVO.getLibtemplatename());
            }else {
                if (ObjectUtils.isNotEmpty(serviceTaskVO.getSvyTaskTemplateVO())) {
                    serviceTask.setLibtemplateid(""+serviceTaskVO.getSvyTaskTemplateVO().getTemplateid());
                    serviceTask.setLibtemplatename(""+serviceTaskVO.getLibtemplatename());
                }
                if (ObjectUtils.isNotEmpty(serviceTaskVO.getIvrTaskTemplateVO())) {
                    serviceTask.setLibtemplateid(""+serviceTaskVO.getIvrTaskTemplateVO().getLibtemplateid());
                    serviceTask.setLibtemplatename(""+serviceTaskVO.getIvrTaskTemplateVO().getLibtemplatename());
                }
            }
            if (serviceTaskVO.getTemplateid() != null) {
                serviceTask.setTemplateid(serviceTaskVO.getTemplateid());
@@ -672,8 +680,8 @@
            serviceSubtask.setTaskid(serviceTask.getTaskid().longValue());
            serviceSubtask.setTemplatename(tempName);
            serviceSubtask.setTemplateid(tempid);
            serviceSubtask.setLibtemplateid(ObjectUtils.isEmpty(serviceTaskVO.getLibtemplateid()) ? null : Long.valueOf(serviceTaskVO.getLibtemplateid()));
            serviceSubtask.setLibtemplatename(serviceTaskVO.getLibtemplatename());
            serviceSubtask.setLibtemplateid(ObjectUtils.isEmpty(serviceTask.getLibtemplateid()) ? null : Long.valueOf(serviceTask.getLibtemplateid()));
            serviceSubtask.setLibtemplatename(serviceTask.getLibtemplatename());
            //新增
            if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) {
                for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) {
@@ -690,7 +698,7 @@
                    serviceSubtask.setSendstate(1L);
                    if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1)
                        serviceSubtask.setSendstate(2L);
                    serviceSubtask.setDeptcode(patTaskRelevance.getDeptCode());
                    serviceSubtask.setDeptcode(patTaskRelevance.getDeptcode());
                    serviceSubtask.setDeptname(patTaskRelevance.getDeptName());
                    serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode());
                    serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname());
@@ -930,7 +938,7 @@
                    serviceSubtask.setAddr(patTaskRelevance.getAddr());
                    serviceSubtask.setPatid(patTaskRelevance.getPatid());
                    serviceSubtask.setOpenid(patTaskRelevance.getOpenid());
                    serviceSubtask.setDeptcode(patTaskRelevance.getDeptCode());
                    serviceSubtask.setDeptcode(patTaskRelevance.getDeptcode());
                    serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname());
                    serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode());
                    serviceSubtask.setDeptname(patTaskRelevance.getDeptName());
@@ -1332,7 +1340,7 @@
                    ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
                    //记录电话发送状态
                    setFailPreachForm(serviceSubtask, "3", "通话正常结束", "9");
                    //删除结束语的患存
                    //删除结束语的缓存
                    redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "- jsy");
                } else {
                    redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", true, 120, TimeUnit.MINUTES);
@@ -1548,6 +1556,53 @@
                        serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
                        serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
                        saveQuestionAnswerPhone(serviceSubTaskDetailReq);

                        //判断一下当前的问题是不是满意度问题，并且dutyDeptCode是否有值，并且选项是不是异常选项，如果全符合，则往满意度问题异常表新增
                        if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getDutyDeptCode()) && 1 == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getIsabnormal()) {
                            ServiceSubtaskDetailTrace subtaskDetailTrace = new ServiceSubtaskDetailTrace();
                            //用taskid、subid和scriptid去获取detailid
                            ServiceSubtaskDetail ssd = new ServiceSubtaskDetail();
                            ssd.setSubId(serviceSubtask.getId());
                            ssd.setTaskid(serviceSubtask.getTaskid());
                            ssd.setScriptid(StringUtils.isNotEmpty(scriptId) ? Long.valueOf(scriptId) : null);
                            List<ServiceSubtaskDetail> serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(ssd);
                            subtaskDetailTrace.setDetailId(CollectionUtils.isNotEmpty(serviceSubtaskDetails) ? serviceSubtaskDetails.get(0).getId() : null);

                            subtaskDetailTrace.setSubId(serviceSubtask.getId());
                            subtaskDetailTrace.setTaskid(serviceSubtask.getTaskid());
                            subtaskDetailTrace.setTemplateid(ivrTaskTemplateScriptVO.getId());
                            subtaskDetailTrace.setTemplatequestionnum(ivrTaskTemplateScriptVO.getScriptno());
                            subtaskDetailTrace.setSwitchid(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getId());
                            subtaskDetailTrace.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent());
                            subtaskDetailTrace.setQuestionvoice(null);
                            subtaskDetailTrace.setCategoryname(ivrTaskTemplateScriptVO.getScriptAssortname());
                            subtaskDetailTrace.setCategoryid(ivrTaskTemplateScriptVO.getScriptAssortid());
                            //获取所有选项
                            String optionDescStr = Optional.ofNullable(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()).filter(list -> !list.isEmpty()).map(list -> list.stream().map(IvrTaskTemplateTargetoption::getOptiondesc).filter(Objects::nonNull).collect(Collectors.joining("&"))).orElse("");
                            subtaskDetailTrace.setTargetid(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getId());
                            subtaskDetailTrace.setTargetvalue(optionDescStr);
                            subtaskDetailTrace.setMatchedtext(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getOptiondesc());
                            subtaskDetailTrace.setValueType(serviceSubtaskDetails.get(0).getValueType());
                            subtaskDetailTrace.setTemplateType(1);

                            SvyLibScriptCategory svyLibScriptCategory = svyLibScriptCategoryMapper.selectSvyLibScriptCategoryById(ivrTaskTemplateScriptVO.getScriptAssortid());
                            subtaskDetailTrace.setType(svyLibScriptCategory.getType());
                            subtaskDetailTrace.setScriptid(ivrTaskTemplateScriptVO.getId());
                            subtaskDetailTrace.setAsrtext(phoneCallReqYQVO.getAsrtext());
                            subtaskDetailTrace.setRecordpath(phoneCallReqYQVO.getRecordpath());
                            subtaskDetailTrace.setPatid(serviceSubtask.getPatid());
                            subtaskDetailTrace.setPatdesc(serviceSubtask.getSendname() + "," + serviceSubtask.getPhone() + "," + serviceSubtask.getDeptname());
                            subtaskDetailTrace.setTodeptcode(ivrTaskTemplateScriptVO.getDutyDeptCode());
                            subtaskDetailTrace.setTodeptname(ivrTaskTemplateScriptVO.getDutyDeptName());
                            subtaskDetailTrace.setOrgid(serviceSubtask.getOrgid());
                            subtaskDetailTrace.setHandleFlag("0");
                            subtaskDetailTrace.setGuid(phoneCallReqYQVO.getGuid());
                            subtaskDetailTrace.setCreateTime(new Date());
                            subtaskDetailTrace.setUpdateTime(new Date());
                            subtaskDetailTrace.setOrgid(phoneCallReqYQVO.getOrgid());
                            traceService.insertServiceSubtaskDetailTtrace(subtaskDetailTrace);
                        }

                        //判断一下，这个选项结果是不是还有继续问下去的必要，例如选项结果是别人不想继续回答问题，就要结束掉
                        if (ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getIsEnd() == 1) {
                            redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
@@ -2070,7 +2125,7 @@
                    //设置一下问题分类
                    IvrTaskTemplateScript ivrTaskTemplateScript = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptByID(serviceSubtaskDetail.getScriptid());
                    if (ivrTaskTemplateScript != null)
                        serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getAssortid());
                        serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getScriptAssortid());
                }

                serviceSubtaskDetail.setSubId(selectServiceSubtaskList.get(0).getId());
@@ -2088,7 +2143,7 @@
                        //设置一下问题分类
                        IvrTaskTemplateScript ivrTaskTemplateScript = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptByID(serviceSubtaskDetail.getScriptid());
                        if (ivrTaskTemplateScript != null)
                            serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getAssortid());
                            serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getScriptAssortid());
                    }
                    serviceSubtaskDetail.setCreateTime(new Date());
                    serviceSubtaskDetail.setGuid(serviceSubTaskDetailReq.getGuid());
@@ -2539,7 +2594,7 @@
                    ivrTaskTemplateScript.setTemplateID(templateid);
                    ivrTaskTemplateScript.setOrgid(serviceTask.getOrgid());
                    //先默认为1吧，assortid=1  代表是满意度
                    ivrTaskTemplateScript.setAssortid(ivrCategoryid);
                    ivrTaskTemplateScript.setScriptAssortid(ivrCategoryid);
                    List<IvrTaskTemplateScript> ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript);
                    if (CollectionUtils.isNotEmpty(ivrTaskTemplateScripts)) {
                        //需要先计算出发送量，再乘以单个问券满意度题目数量，得到满意度题目总量（包含了未做的）
@@ -3231,7 +3286,7 @@
                if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 6)) {
                    serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L);
                }
                if (serviceSubtask.getSendstate() != null &&  (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) {
                if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) {
                    serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L);
                }
                if (serviceSubtaskStatistic.getNeedFollowUp() > 0) {
@@ -3349,7 +3404,7 @@
                if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 6)) {
                    serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L);
                }
                if (serviceSubtask.getSendstate() != null &&  (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) {
                if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) {
                    serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L);
                }
                if (serviceSubtaskStatistic.getNeedFollowUp() > 0) {
@@ -3438,7 +3493,7 @@
        serviceSubtaskDetail.setAssigntime(System.currentTimeMillis());
        serviceSubtaskDetail.setStarttime(System.currentTimeMillis());
        serviceSubtaskDetail.setAnswertime(System.currentTimeMillis());
        serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScriptVO.getAssortid());
        serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScriptVO.getScriptAssortid());
        serviceSubtaskDetail.setAsrtext("无应答");
        if (StringUtils.isNotEmpty(phoneCallReqYQVO.getAsrtext()))
            serviceSubtaskDetail.setAsrtext(phoneCallReqYQVO.getAsrtext());
@@ -3453,11 +3508,13 @@
        serviceSubtaskDetail.setTargetoptions(ivrTaskTemplateScriptVO.getTargetOptions());
        serviceSubtaskDetail.setExtemplateText(ivrTaskTemplateScriptVO.getExtemplateText());
        serviceSubtaskDetail.setScriptid(ivrTaskTemplateScriptVO.getId());
        serviceSubtaskDetail.setLibTemplateid(serviceSubtask.getLibtemplateid() != null ? serviceSubtask.getLibtemplateid().intValue() : null);

        int i = 1;
        for (IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption : ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()) {
            if (ivrTaskTemplateTargetoption.getIsUserOperation() == 1) {
                serviceSubtaskDetail.setMatchedtext(ivrTaskTemplateTargetoption.getTargetvalue());
                serviceSubtaskDetail.setScore(ivrTaskTemplateTargetoption.getScore() != null ? ivrTaskTemplateTargetoption.getScore().toString() : "0");
            }
            serviceSubtaskDetail.setTargetvalue(StringUtils.isEmpty(serviceSubtaskDetail.getTargetvalue()) ? ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetail.getTargetvalue() + "&" + ivrTaskTemplateTargetoption.getTargetvalue());
        }
@@ -3788,6 +3845,7 @@
            }
        }

        //尽管失败，这里也将当前发送方式继续设置成“电话”，sendstate设置成3；因为ryTask里的补偿的定时任务运行时，会找到这条subtask，并进行处理
        serviceSubtask.setCurrentPreachform(preachform);
        serviceSubtask.setSendstate(3L);
        //如果等于9，则说明电话正常结束了
@@ -3948,7 +4006,7 @@
        }).collect(Collectors.toList());
    }

    public Map<String, Object> getCurrentUserServiceSubtaskCount(ServiceSubtaskEntity entity){
    public Map<String, Object> getCurrentUserServiceSubtaskCount(ServiceSubtaskEntity entity) {
        return serviceSubtaskMapper.getCurrentUserServiceSubtaskCount(entity);
    }
}