代码提交

liusheng

2024-11-29 fd6dca0c559c08129b7e0abdf67093b1a728ffd3

 smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java

@@ -8,6 +8,7 @@
import com.ruoyi.common.exception.base.BaseException;
import com.ruoyi.common.utils.*;
import com.smartor.common.FtpService;
import com.smartor.common.SendService;
import com.smartor.config.PhoneUtils;
import com.smartor.domain.*;
import com.smartor.mapper.*;
@@ -21,6 +22,7 @@
import org.springframework.stereotype.Service;
import org.springframework.transaction.annotation.Transactional;

import java.io.UnsupportedEncodingException;
import java.math.BigDecimal;
import java.text.SimpleDateFormat;
import java.time.LocalDate;
@@ -73,13 +75,22 @@
    private IIvrTaskTemplateScriptService iIvrTaskTemplateScriptService;

    @Autowired
    private IServiceOutPathService iServiceOutPathService;

    @Autowired
    private FtpService ftpService;

    @Value("${pri_key}")
    private String pri_key;

    @Value("${pub_key}")
    private String pub_key;

    @Value("${ASRCallBackPath}")
    private String ASRCallBackPath;

    @Autowired
    private SendService sendService;

    @Value("${hangup}")
    private String hangup;
@@ -93,6 +104,14 @@
    @Value("${voicePathPrefix}")
    private String voicePathPrefix;

    @Value("${localIP}")
    private String localIP;

    @Value("${req_path}")
    private String req_path;

    @Value("${xhsmsPath}")
    private String xhsmsPath;

    /**
     * 查询单一任务（随访）
@@ -350,6 +369,7 @@
                    //将任务信息新增到随访服务表中
                    serviceSubtask.setSendname(patTaskRelevance.getName());
                    serviceSubtask.setAge(patTaskRelevance.getAge());
                    serviceSubtask.setLibtemplateid(Long.valueOf(serviceTask.getLibtemplateid()));
                    serviceSubtask.setSfzh(patTaskRelevance.getIdcardno());
                    serviceSubtask.setPhone(patTaskRelevance.getTelcode());
                    serviceSubtask.setAddr(patTaskRelevance.getAddr());
@@ -514,7 +534,7 @@
                    // 问题，  去调用“tts合成和播放”接口
                    String date = simpleDateFormat1.format(new Date());
                    log.info("去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid());
                    phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
                    phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid());
                }
            } else {
                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES);
@@ -523,7 +543,7 @@
                //静默话术  + 问题，  去调用“tts合成和播放”接口
                String date = simpleDateFormat1.format(new Date());
                log.info("静默话术  + 问题,去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid());
                phoneUtils.ttsPlayback(slienceText + nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
                phoneUtils.ttsPlayback(slienceText + nowQuestion.getIvrtext(), phoneCallBackVO.getUuid());
                return;
            }

@@ -544,7 +564,7 @@
                    Pattern pattern2 = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2());
                    matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult());
                }
                log.error("PCB--getQuestionText问题为：{},UUID：{}", nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
                log.error("PCB--getQuestionText问题为：{},UUID：{}", nowQuestion.getIvrtext(), phoneCallBackVO.getUuid());
                if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) {
                    //说明匹配正确了
                    //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法
@@ -558,7 +578,7 @@
                    //将患者的回签写进表里
                    IvrTaskVisitResult serviceTaskVisitResult = DtoConversionUtils.sourceToTarget(serviceSubtask, IvrTaskVisitResult.class);
                    serviceTaskVisitResult.setId(null);
                    serviceTaskVisitResult.setQuestion(nowQuestion.getScriptContent());
                    serviceTaskVisitResult.setQuestion(nowQuestion.getIvrtext());
                    serviceTaskVisitResult.setPatientAnswer(phoneCallBackVO.getTextResult());
                    serviceTaskVisitResult.setCreateTime(new Date());
                    serviceTaskVisitResult.setOptionResult(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetvalue());
@@ -575,7 +595,7 @@
                            questionMessage.setNowQuestion(script);
                            questionMessage.setQuestionList(IvrTaskTemplateScriptVOs);
                            redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
                            phoneUtils.ttsPlayback(script.getScriptContent(), phoneCallBackVO.getUuid());
                            phoneUtils.ttsPlayback(script.getIvrtext(), phoneCallBackVO.getUuid());
                            return;
                        } else if (nextQuestion > IvrTaskTemplateScriptVOs.size()) {
                            //没有下一题了，就结束了
@@ -620,7 +640,7 @@
                        redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
                        String date = simpleDateFormat1.format(new Date());
                        log.info("如果下一题为空.则新的数据返回,并加上感谢语: {},uuid为：{}", date, phoneCallBackVO.getUuid());
                        phoneUtils.ttsPlayback(nextQuestion.getScriptContent(), phoneCallBackVO.getUuid());
                        phoneUtils.ttsPlayback(nextQuestion.getIvrtext(), phoneCallBackVO.getUuid());
                        return;
                    } else {
                        //就可以挂断电话了
@@ -688,13 +708,13 @@
                        //调用“15、tts合成和播放， tts_playback”将结果传回
                        String date = simpleDateFormat1.format(new Date());
                        log.info("调用“15、tts合成和播放------: {},uuid为：{}", date, phoneCallBackVO.getUuid());
                        phoneUtils.ttsPlayback(nowQuestion.getScriptContent() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid());
                        phoneUtils.ttsPlayback(nowQuestion.getIvrtext() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid());
                    }
                    break;
                }
                String date = simpleDateFormat1.format(new Date());
                log.info("最后的信息回复-: {},uuid为：{}", date, phoneCallBackVO.getUuid());
                phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid());
                phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid());
            }
        }
    }
@@ -708,12 +728,18 @@
    public PhoneCallBackYQVO phoneCallBackYQ(PhoneCallReqYQVO phoneCallReqYQVO) {
        //判断是否挂机
        String hangupState = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- hangup");
        if (StringUtils.isNotEmpty(hangupState) && hangup.equals("1")) {
        Object cacheObject1 = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
        if (StringUtils.isNotEmpty(hangupState) && hangup.equals("1") || ObjectUtils.isNotEmpty(cacheObject1) && String.valueOf(cacheObject1).equals("1")) {
            return new PhoneCallBackYQVO();
        }
        if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) {
            //处理挂断
            if (phoneCallReqYQVO.getAsrtext().contains("拨叫的用户正忙")) {
                //判断 recordAccept-hungup 是否有值，如果有，则说明不用处理了，之前已经处理过了（recordAccept-hungup这个主要是给“通话记录用的，”）
                Object cacheObject = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
                if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) {
                    return new PhoneCallBackYQVO();
                }
                ServiceSubtask serviceSubtask2 = new ServiceSubtask();
                serviceSubtask2.setRemark("电话发送成功（患者挂断）");
                serviceSubtask2.setSenduuid(phoneCallReqYQVO.getUuid());
@@ -724,6 +750,11 @@
                req.put("caller", phoneCallReqYQVO.getPhone());
                HttpUtil.postJsonRequest(hangup, new Gson().toJson(req));
                redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- hangup", "1", 2, TimeUnit.MINUTES);
                //先把默认的recordAccept-hungup删除，再更新
                redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
                redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES);
                //这个时候就需要走补偿机制了，先暂定走短信
                getSmsCompensate(Long.valueOf(phoneCallReqYQVO.getTaskid()));
                return new PhoneCallBackYQVO();
            }
        }
@@ -799,7 +830,7 @@
                //小与的话,就继续问患者
                phoneCallBackYQVO.setType("text");
                phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
                String scriptContent = ivrTaskTemplateScriptVO.getScriptContent();
                String scriptContent = ivrTaskTemplateScriptVO.getIvrtext();
                log.error("SilentCallback的问题内容scriptContent：{}", scriptContent);
                phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent));
                //将静默次数加1
@@ -842,7 +873,9 @@
            }
            return phoneCallBackYQVO;
        } else if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) {

            //做一个标识，用来在通话详情接口里，判断是否有人接电话（value=2,表示有人接）
            redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
            redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "2", 10, TimeUnit.MINUTES);
            // 先对通话进行通用库匹配一次
            String extemplateID = ivrTaskTemplate.getSubmoduleID();
            if (StringUtils.isNotEmpty(extemplateID)) {
@@ -1014,7 +1047,7 @@
                                if (script.getSort() == nextQuestion.intValue()) {
                                    phoneCallBackYQVO.setType("text");
                                    phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
                                    String scriptContent = script.getScriptContent();
                                    String scriptContent = script.getIvrtext();
                                    log.error("下一题问题：{}", scriptContent);
                                    phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
                                    //将该患者的Redis中的题目ID，进行修改
@@ -1119,7 +1152,7 @@
                                if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) {
                                    phoneCallBackYQVO.setType("text");
                                    phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
                                    String scriptContent = script.getScriptContent();
                                    String scriptContent = script.getIvrtext();
                                    phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
                                    //将该患者的Redis中的题目ID，进行修改
                                    redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
@@ -1141,7 +1174,7 @@
                            redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), count + 1, 120, TimeUnit.MINUTES);

                        phoneCallBackYQVO.setType("text");
                        phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, ivrTaskTemplateScriptVO.getScriptContent()));
                        phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, ivrTaskTemplateScriptVO.getIvrtext()));
                    }
                }

@@ -1171,7 +1204,7 @@
                        if (ivrTaskTemplateScriptVO.getNextScriptno().intValue() == ivrTaskTemplateScript1.getSort()) {
                            phoneCallBackYQVO.setType("text");
                            phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
                            String scriptContent = ivrTaskTemplateScript1.getScriptContent();
                            String scriptContent = ivrTaskTemplateScript1.getIvrtext();
                            phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
                            redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
                            redisCache.setCacheObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone(), ivrTaskTemplateScript1.getId().toString());
@@ -1339,7 +1372,7 @@
        //根据,获取子任务的ID
        String[] split = subIds.split(",,");
        for (int i = 0; i < split.length; i++) {
            if (cacheName.equals("cache-0") && i < 5 || !cacheName.equals("cache-0") && i < 1) {
            if (cacheName.equals("cache-0") && i < split.length || !cacheName.equals("cache-0") && i < 1) {
                PullTaskVO pullTaskVO = new PullTaskVO();
                String subId = split[i].trim().replace(",", "");
                ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(subId));
@@ -1361,7 +1394,7 @@
                //如果ivrTaskTemplateScript为空，也就没有往下执行的必要了
                if (ObjectUtils.isEmpty(ivrTaskTemplateScript)) return null;
                //获取通配符匹配过后的问题
                String scrContent = getObject(serviceSubtask, ivrTaskTemplateScript.getScriptContent());
                String scrContent = getObject(serviceSubtask, ivrTaskTemplateScript.getIvrtext());
                String kcb = serviceTask.getKcb() + "," + scrContent;
//                String kcb = ivrTaskTemplate.getRevisitBefore();

@@ -1672,15 +1705,40 @@

    @Override
    public Integer recordAccept(PhoneCallRecordVO phoneCallRecordVO) {
        if (phoneCallRecordVO.getAnswered() != null && phoneCallRecordVO.getAnswered() == true) {
        Object cacheObject = redisCache.getCacheObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup");
        if (phoneCallRecordVO.getHangup_cause().equals("NO_USER_RESPONSE") || ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) {
            //无人接听
            getSmsCompensate(Long.valueOf(phoneCallRecordVO.getTaskid()));
            redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup");
        } else if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("2")) {
//        if (phoneCallRecordVO.getAnswered() != null && phoneCallRecordVO.getAnswered() == true) {
            log.error("有人接电话了，并且完了");
            //说明有人接了
            int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1;  // 加1是跳过/符号
            int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/");
            String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex);
            ServiceSubtask serviceSubtask = new ServiceSubtask();
            serviceSubtask.setRemark("电话拨打已完成");
            serviceSubtask.setSendstate(6L);
            serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid()));
            serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
            //下载文件
            ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString());
            redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup");
        } else {
            //患者拒绝随访
            ServiceSubtask serviceSubtask = new ServiceSubtask();
            serviceSubtask.setRemark("电话接通成功，患者拒绝随访");
            serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid()));
            serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
            int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1;  // 加1是跳过/符号
            int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/");
            String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex);
            //下载文件
            ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString());
            redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup");
        }

        return 1;
    }

@@ -1750,7 +1808,7 @@
        serviceSubtaskDetail.setSentEnd(1L);
        serviceSubtaskDetail.setTemplateid(ivrTaskTemplate.getId().toString());
        serviceSubtaskDetail.setTemplatequestionnum(ivrTaskTemplateScriptVO.getId());
        serviceSubtaskDetail.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent());
        serviceSubtaskDetail.setQuestiontext(ivrTaskTemplateScriptVO.getIvrtext());
        serviceSubtaskDetail.setQuestionvoice(phoneCallReqYQVO.getRecordpath());
        serviceSubtaskDetail.setCategoryname(ivrTaskTemplateScriptVO.getScriptType());
        serviceSubtaskDetail.setTargetoptions(ivrTaskTemplateScriptVO.getTargetOptions());
@@ -1772,4 +1830,31 @@
        return serviceSubtaskDetail;
    }

    private void getSmsCompensate(Long subTaskId) {
        ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(subTaskId);
        RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample();
        String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key);
        String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key);
        ServiceOutPath serviceOutPath = new ServiceOutPath();
        serviceOutPath.setParam1(taskId);
        serviceOutPath.setParam2(patid);
        serviceOutPath.setCreateTime(new Date());
        iServiceOutPathService.insertServiceOutPath(serviceOutPath);
        //转成16进制
        String format = String.format("%03X", serviceOutPath.getId());
        serviceOutPath.setRadix(format);
        serviceOutPath.setUpdateTime(new Date());
        iServiceOutPathService.updateServiceOutPath(serviceOutPath);
        SendMagParam sendMagParam = new SendMagParam();
        sendMagParam.setUrl(localIP + ":" + req_path + "/sf?p=" + format);
        sendMagParam.setContent("【新华医院】您好，邀请您填写出院随访调查表，请点击" + sendMagParam.getUrl() + "填写。感谢您配合！");
        Map<String, String> map = new HashMap<>();
        map.put("phone", serviceSubtask.getPhone());
        map.put("content", sendMagParam.getContent());
        String result = HttpUtil.postJsonRequest(xhsmsPath, new Gson().toJson(map));
        redisCache.setCacheObject(subTaskId + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES);
        if (StringUtils.isNotEmpty(serviceSubtask.getRemark())) serviceSubtask.setRemark("电话发送拒接,短信补偿发送成功");
        else serviceSubtask.setRemark("短信补偿发送成功");
        serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
    }
}