| | |
| | | package com.smartor.service.impl; |
| | | |
| | | import afu.org.checkerframework.checker.oigj.qual.O; |
| | | import com.alibaba.fastjson2.JSON; |
| | | import com.fasterxml.jackson.core.JsonProcessingException; |
| | | import com.fasterxml.jackson.databind.ObjectMapper; |
| | |
| | | import com.ruoyi.common.core.redis.RedisCache; |
| | | import com.ruoyi.common.exception.base.BaseException; |
| | | import com.ruoyi.common.utils.*; |
| | | import com.ruoyi.common.utils.http.HttpUtils; |
| | | import com.smartor.common.FtpService; |
| | | import com.smartor.common.SendService; |
| | | import com.smartor.config.PhoneUtils; |
| | | import com.smartor.domain.*; |
| | | import com.smartor.mapper.*; |
| | | import com.smartor.service.IIvrTaskTemplateScriptService; |
| | | import com.smartor.service.IIvrTaskTemplateService; |
| | | import com.smartor.service.IServiceSubtaskService; |
| | | import com.smartor.service.IServiceTaskService; |
| | | import com.smartor.service.*; |
| | | import lombok.extern.slf4j.Slf4j; |
| | | import org.apache.commons.collections4.CollectionUtils; |
| | | import org.apache.commons.lang3.ObjectUtils; |
| | | import org.apache.commons.lang3.StringUtils; |
| | | import org.springframework.beans.factory.annotation.Autowired; |
| | | import org.springframework.beans.factory.annotation.Value; |
| | | import org.springframework.scheduling.annotation.Async; |
| | | import org.springframework.stereotype.Service; |
| | | import org.springframework.transaction.annotation.Transactional; |
| | | |
| | | import java.io.UnsupportedEncodingException; |
| | | import java.math.BigDecimal; |
| | | import java.sql.Time; |
| | | import java.text.SimpleDateFormat; |
| | | import java.time.LocalDate; |
| | | import java.time.LocalTime; |
| | |
| | | |
| | | @Autowired |
| | | private IIvrTaskTemplateService ivrTaskTemplateService; |
| | | |
| | | @Autowired |
| | | private ISvyTaskTemplateService svyTaskTemplateService; |
| | | |
| | | @Autowired |
| | | private IIvrTaskTemplateScriptService iIvrTaskTemplateScriptService; |
| | | |
| | | @Autowired |
| | | private IServiceOutPathService iServiceOutPathService; |
| | | |
| | | @Autowired |
| | | private FtpService ftpService; |
| | | |
| | | @Value("${pri_key}") |
| | | private String pri_key; |
| | | |
| | | @Value("${pub_key}") |
| | | private String pub_key; |
| | | |
| | | @Value("${ASRCallBackPath}") |
| | | private String ASRCallBackPath; |
| | | |
| | | @Autowired |
| | | private SendService sendService; |
| | | |
| | | @Value("${hangup}") |
| | | private String hangup; |
| | | |
| | | @Value("${app_key_yq}") |
| | | private String app_key_yq; |
| | | |
| | | @Value("${ruoyi.profile}") |
| | | private String profile; |
| | | |
| | | @Value("${voicePathPrefix}") |
| | | private String voicePathPrefix; |
| | | |
| | | @Value("${localIP}") |
| | | private String localIP; |
| | | |
| | | @Value("${req_path}") |
| | | private String req_path; |
| | | |
| | | @Value("${xhsmsPath}") |
| | | private String xhsmsPath; |
| | | |
| | | /** |
| | | * 查询单一任务(随访) |
| | |
| | | patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime()); |
| | | patTaskRelevance.setSfzh(serviceSubtask1.getSfzh()); |
| | | patTaskRelevance.setPhone(serviceSubtask1.getPhone()); |
| | | patTaskRelevance.setTelcode(serviceSubtask1.getPhone()); |
| | | patTaskRelevance.setAddr(serviceSubtask1.getAddr()); |
| | | patTaskRelevance.setDiagname(serviceSubtask1.getDiagname()); |
| | | patTaskRelevance.setPatid(serviceSubtask1.getPatid()); |
| | |
| | | patTaskRelevance.setAge(serviceSubtask1.getAge()); |
| | | patTaskRelevance.setSfzh(serviceSubtask1.getSfzh()); |
| | | patTaskRelevance.setPhone(serviceSubtask1.getPhone()); |
| | | patTaskRelevance.setTelcode(serviceSubtask1.getPhone()); |
| | | patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime()); |
| | | patTaskRelevance.setAddr(serviceSubtask1.getAddr()); |
| | | patTaskRelevance.setDeptName(serviceSubtask1.getDeptname()); |
| | |
| | | serviceTask.setLeavehospitaldistrictcode(serviceTask.getLeavehospitaldistrictcode()); |
| | | serviceTaskService.insertServiceTask(serviceTask); |
| | | if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1) { |
| | | //这里需要将任务id与任务模板ID,在任务模板中绑定 |
| | | Map<String, Integer> map = new HashMap<>(); |
| | | if (StringUtils.isNotEmpty(serviceTaskVO.getType()) && serviceTaskVO.getType().equals("1")) { |
| | | IvrTaskTemplate ivrTaskTemplate = new IvrTaskTemplate(); |
| | | ivrTaskTemplate.setTaskid(serviceTask.getTaskid()); |
| | | ivrTaskTemplate.setId(serviceTaskVO.getTemplateid()); |
| | | ivrTaskTemplateService.updateIvrTaskTemplate(ivrTaskTemplate); |
| | | } else if (StringUtils.isNotEmpty(serviceTaskVO.getType()) && serviceTaskVO.getType().equals("2")) { |
| | | SvyTaskTemplate svyTaskTemplate = new SvyTaskTemplate(); |
| | | svyTaskTemplate.setTaskid(serviceTask.getTaskid()); |
| | | svyTaskTemplate.setId(serviceTaskVO.getTemplateid()); |
| | | svyTaskTemplateService.updateSvyTaskTemplate(svyTaskTemplate); |
| | | } |
| | | map.put("subTaskId", null); |
| | | map.put("taskId", serviceTask.getTaskid().intValue()); |
| | | return map; |
| | |
| | | //将任务信息新增到随访服务表中 |
| | | serviceSubtask.setSendname(patTaskRelevance.getName()); |
| | | serviceSubtask.setAge(patTaskRelevance.getAge()); |
| | | serviceSubtask.setLibtemplateid(Long.valueOf(serviceTask.getLibtemplateid())); |
| | | serviceSubtask.setSfzh(patTaskRelevance.getIdcardno()); |
| | | serviceSubtask.setPhone(patTaskRelevance.getTelcode()); |
| | | serviceSubtask.setAddr(patTaskRelevance.getAddr()); |
| | | serviceSubtask.setPatid(patTaskRelevance.getPatid()); |
| | | serviceSubtask.setCreateTime(DateUtils.getNowDate()); |
| | | serviceSubtask.setSendstate(1L); |
| | | if (serviceTaskVO.getLongTask() == 1) serviceSubtask.setSendstate(2L); |
| | | serviceSubtask.setDeptcode(patTaskRelevance.getDeptCode()); |
| | | serviceSubtask.setDeptname(patTaskRelevance.getDeptName()); |
| | | serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode()); |
| | |
| | | serviceSubtask.setEndtime(patTaskRelevance.getEndtime()); |
| | | serviceSubtask.setNurseId(patTaskRelevance.getNurseId()); |
| | | serviceSubtask.setNurseName(patTaskRelevance.getNurseName()); |
| | | if (serviceTaskVO.getLongTask() == 1) |
| | | serviceSubtask.setLongSendTime(patTaskRelevance.getLongSendTime()); |
| | | serviceSubtaskMapper.insertServiceSubtask(serviceSubtask); |
| | | integer = serviceSubtask.getId().intValue(); |
| | | } |
| | |
| | | if (serviceTaskVO.getLibtemplateid() != null) |
| | | serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid().toString()); |
| | | serviceTask.setTemplateid(serviceTaskVO.getTemplateid()); |
| | | serviceTask.setLongTask(serviceTaskVO.getLongTask()); |
| | | serviceTaskService.updateServiceTask(serviceTask); |
| | | if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1) { |
| | | //这里需要将任务id与任务模板ID,在任务模板中绑定 |
| | | Map<String, Integer> map = new HashMap<>(); |
| | | if (StringUtils.isNotEmpty(serviceTaskVO.getType()) && serviceTaskVO.getType().equals("1")) { |
| | | IvrTaskTemplate ivrTaskTemplate = new IvrTaskTemplate(); |
| | | ivrTaskTemplate.setTaskid(serviceTask.getTaskid()); |
| | | ivrTaskTemplate.setId(serviceTaskVO.getTemplateid()); |
| | | ivrTaskTemplateService.updateIvrTaskTemplate(ivrTaskTemplate); |
| | | } else if (StringUtils.isNotEmpty(serviceTaskVO.getType()) && serviceTaskVO.getType().equals("2")) { |
| | | SvyTaskTemplate svyTaskTemplate = new SvyTaskTemplate(); |
| | | svyTaskTemplate.setTaskid(serviceTask.getTaskid()); |
| | | svyTaskTemplate.setId(serviceTaskVO.getTemplateid()); |
| | | svyTaskTemplateService.updateSvyTaskTemplate(svyTaskTemplate); |
| | | } |
| | | map.put("subTaskId", null); |
| | | map.put("taskId", serviceTask.getTaskid().intValue()); |
| | | return map; |
| | | } |
| | | if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) { |
| | | for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) { |
| | | ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceSubtask.class); |
| | | serviceSubtask.setSendname(patTaskRelevance.getName()); |
| | | serviceSubtask.setAge(patTaskRelevance.getAge()); |
| | | serviceSubtask.setSfzh(patTaskRelevance.getSfzh()); |
| | | serviceSubtask.setPhone(patTaskRelevance.getPhone()); |
| | | serviceSubtask.setPhone(patTaskRelevance.getTelcode()); |
| | | serviceSubtask.setAddr(patTaskRelevance.getAddr()); |
| | | serviceSubtask.setPatid(patTaskRelevance.getPatid()); |
| | | serviceSubtask.setOpenid(patTaskRelevance.getOpenid()); |
| | |
| | | if (noVoice == ivrTaskTemplateVO.getNoVoiceNum().intValue()) { |
| | | //已经问了对应的遍数,就判断是否还有下一题 |
| | | if (nowQuestion.getTargetid() == IvrTaskTemplateScriptVOs.size()) { |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(5L); |
| | | ss.setRemark("电话无响应"); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | //没有下一题了,就挂断电话,播放结束语 |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); |
| | | phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); |
| | |
| | | // 问题, 去调用“tts合成和播放”接口 |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("去调用tts合成和播放接口: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | } |
| | | } else { |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES); |
| | |
| | | //静默话术 + 问题, 去调用“tts合成和播放”接口 |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("静默话术 + 问题,去调用tts合成和播放接口: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(slienceText + nowQuestion.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(slienceText + nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | return; |
| | | } |
| | | |
| | |
| | | Pattern pattern2 = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()); |
| | | matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult()); |
| | | } |
| | | log.error("PCB--getQuestionText问题为:{},UUID:{}", nowQuestion.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | log.error("PCB--getQuestionText问题为:{},UUID:{}", nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { |
| | | //说明匹配正确了 |
| | | //这里应该先判断类型,去再修改,设置IsUserOperation是单选题的改法 |
| | |
| | | //将患者的回签写进表里 |
| | | IvrTaskVisitResult serviceTaskVisitResult = DtoConversionUtils.sourceToTarget(serviceSubtask, IvrTaskVisitResult.class); |
| | | serviceTaskVisitResult.setId(null); |
| | | serviceTaskVisitResult.setQuestion(nowQuestion.getScriptContent()); |
| | | serviceTaskVisitResult.setQuestion(nowQuestion.getIvrtext()); |
| | | serviceTaskVisitResult.setPatientAnswer(phoneCallBackVO.getTextResult()); |
| | | serviceTaskVisitResult.setCreateTime(new Date()); |
| | | serviceTaskVisitResult.setOptionResult(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetvalue()); |
| | |
| | | questionMessage.setNowQuestion(script); |
| | | questionMessage.setQuestionList(IvrTaskTemplateScriptVOs); |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); |
| | | phoneUtils.ttsPlayback(script.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(script.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | return; |
| | | } else if (nextQuestion > IvrTaskTemplateScriptVOs.size()) { |
| | | //没有下一题了,就结束了 |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(6L); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.error("没有下一题了,就结束了: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); |
| | |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("如果下一题为空.则新的数据返回,并加上感谢语: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nextQuestion.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nextQuestion.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | return; |
| | | } else { |
| | | //就可以挂断电话了 |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(6L); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("就可以挂断电话了------: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); |
| | |
| | | //调用“15、tts合成和播放, tts_playback”将结果传回 |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("调用“15、tts合成和播放------: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getScriptContent() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getIvrtext() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid()); |
| | | } |
| | | break; |
| | | } |
| | | String date = simpleDateFormat1.format(new Date()); |
| | | log.info("最后的信息回复-: {},uuid为:{}", date, phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getScriptContent(), phoneCallBackVO.getUuid()); |
| | | phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); |
| | | } |
| | | } |
| | | } |
| | |
| | | public PhoneCallBackYQVO phoneCallBackYQ(PhoneCallReqYQVO phoneCallReqYQVO) { |
| | | //判断是否挂机 |
| | | String hangupState = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- hangup"); |
| | | if (StringUtils.isNotEmpty(hangupState) && hangup.equals("1")) { |
| | | Object cacheObject1 = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); |
| | | if (StringUtils.isNotEmpty(hangupState) && hangup.equals("1") || ObjectUtils.isNotEmpty(cacheObject1) && String.valueOf(cacheObject1).equals("1")) { |
| | | return new PhoneCallBackYQVO(); |
| | | } |
| | | if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) { |
| | | //处理挂断 |
| | | if (phoneCallReqYQVO.getAsrtext().contains("拨叫的用户正忙")) { |
| | | //判断 recordAccept-hungup 是否有值,如果有,则说明不用处理了,之前已经处理过了(recordAccept-hungup这个主要是给“通话记录用的,”) |
| | | Object cacheObject = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); |
| | | if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) { |
| | | return new PhoneCallBackYQVO(); |
| | | } |
| | | ServiceSubtask serviceSubtask2 = new ServiceSubtask(); |
| | | serviceSubtask2.setRemark("电话发送成功(患者挂断)"); |
| | | serviceSubtask2.setSenduuid(phoneCallReqYQVO.getUuid()); |
| | |
| | | req.put("caller", phoneCallReqYQVO.getPhone()); |
| | | HttpUtil.postJsonRequest(hangup, new Gson().toJson(req)); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- hangup", "1", 2, TimeUnit.MINUTES); |
| | | //先把默认的recordAccept-hungup删除,再更新 |
| | | redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES); |
| | | //这个时候就需要走补偿机制了,先暂定走短信 |
| | | getSmsCompensate(Long.valueOf(phoneCallReqYQVO.getTaskid())); |
| | | return new PhoneCallBackYQVO(); |
| | | } |
| | | } |
| | |
| | | return phoneCallBackYQVO; |
| | | } |
| | | //获取放音是否结束 |
| | | boolean isPlayEventOver = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | | if (!isPlayEventOver) { |
| | | return phoneCallBackYQVO; |
| | | Object isPlayEventOverObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | | if (ObjectUtils.isNotEmpty(isPlayEventOverObj)) { |
| | | Boolean isPlayEventOver = (Boolean) isPlayEventOverObj; |
| | | if (!isPlayEventOver) { |
| | | return phoneCallBackYQVO; |
| | | } |
| | | } |
| | | |
| | | //通过子任务ID获取到模板信息 |
| | |
| | | //小与的话,就继续问患者 |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | | String scriptContent = ivrTaskTemplateScriptVO.getScriptContent(); |
| | | String scriptContent = ivrTaskTemplateScriptVO.getIvrtext(); |
| | | log.error("SilentCallback的问题内容scriptContent:{}", scriptContent); |
| | | phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent)); |
| | | //将静默次数加1 |
| | |
| | | } else { |
| | | log.error("静默次数达到,挂掉电话:{}", num); |
| | | ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(5L); |
| | | ss.setRemark("电话静默"); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | //大与等于的话,直接挂断 |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | |
| | | serviceSubtask.setFinishtime(new Date()); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | Map<String, String> map = delRedisValue(null, id.toString()); |
| | | redisCache.setCacheObject(map.get("cacheName"), map.get("val")); |
| | | if (ObjectUtils.isNotEmpty(map)) redisCache.setCacheObject(map.get("cacheName"), map.get("val")); |
| | | redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | |
| | | } |
| | | return phoneCallBackYQVO; |
| | | } else if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) { |
| | | |
| | | //做一个标识,用来在通话详情接口里,判断是否有人接电话(value=2,表示有人接) |
| | | redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "2", 10, TimeUnit.MINUTES); |
| | | // 先对通话进行通用库匹配一次 |
| | | String extemplateID = ivrTaskTemplate.getSubmoduleID(); |
| | | if (StringUtils.isNotEmpty(extemplateID)) { |
| | |
| | | if (ObjectUtils.isNotEmpty(les)) { |
| | | //对匹配的结果处理一下(看看是不是需要挂机) |
| | | if (les.getIsEnd() != null && les.getIsEnd() == 1) { |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(6L); |
| | | ss.setRemark("电话拨打已完成"); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | //可以挂机了 |
| | | redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | |
| | | //在redis中保存一下结束语,在调用挂电话的方法时删除 |
| | | ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + les.getSwitchText()); |
| | | //将结果写进detail表 |
| | | ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>(); |
| | | ivrTaskTemplateScriptVO.setExtemplateText(les.getSwitchText()); |
| | | serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); |
| | | serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); |
| | | saveQuestionAnswerPhone(serviceSubTaskDetailReq); |
| | | return phoneCallBackYQVO; |
| | | } |
| | | } |
| | |
| | | ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>(); |
| | | ivrTaskTemplateScriptVO.setQuestionResult(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getOptiondesc()); |
| | | serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); |
| | | ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); |
| | | //修改一下语音路径(改成前端可以访问的,存到数据库中) |
| | | if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { |
| | | String questionvoice = serviceSubtaskDetail.getQuestionvoice(); |
| | | String[] split = questionvoice.split("\\\\"); |
| | | if (split.length > 0) { |
| | | String lastPart = split[split.length - 1]; |
| | | serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); |
| | | } |
| | | } |
| | | serviceSubtaskDetailList.add(serviceSubtaskDetail); |
| | | serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); |
| | | saveQuestionAnswerPhone(serviceSubTaskDetailReq); |
| | | //判断一下,这个选项结果是不是还有继续问下去的必要,例如选项结果是别人不想继续回答问题,就要结束掉 |
| | | if (ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getIsEnd() == 1) { |
| | | redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); |
| | | //在redis中保存一下结束语,在调用挂电话的方法时删除 |
| | | ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); |
| | | return phoneCallBackYQVO; |
| | | } |
| | | |
| | | flag = 1; |
| | | //将当前前的播报状态删除,给下一题让位 |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | |
| | | score = BigDecimal.valueOf(score).add(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getScore()).doubleValue(); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); |
| | | } |
| | | if (nextQuestion == null || nextQuestion == 0L) { |
| | | //如果下一题为空,或者为0,则挂机 |
| | | ServiceSubtask ss = new ServiceSubtask(); |
| | | ss.setId(serviceSubtask.getId()); |
| | | ss.setSendstate(6L); |
| | | ss.setRemark("电话拨打已完成"); |
| | | serviceSubtaskMapper.updateServiceSubtask(ss); |
| | | redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); |
| | | //在redis中保存一下结束语,在调用挂电话的方法时删除 |
| | | ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); |
| | | //将结果写进detail表 |
| | | ServiceSubTaskDetailReq ssdReq = new ServiceSubTaskDetailReq(); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetailList2 = new ArrayList<>(); |
| | | serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); |
| | | serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList2); |
| | | saveQuestionAnswerPhone(ssdReq); |
| | | return phoneCallBackYQVO; |
| | | } |
| | | |
| | | for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { |
| | | if (script.getSort() == nextQuestion.intValue()) { |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | | String scriptContent = script.getScriptContent(); |
| | | String scriptContent = script.getIvrtext(); |
| | | log.error("下一题问题:{}", scriptContent); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); |
| | | //将该患者的Redis中的题目ID,进行修改 |
| | |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | | //更新一下分数 |
| | | double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | double score = 0.0; |
| | | Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | if (ObjectUtils.isNotEmpty(scoreObj)) score = (double) scoreObj; |
| | | serviceSubtask.setScore(BigDecimal.valueOf(score)); |
| | | serviceSubtask.setFinishtime(new Date()); |
| | | serviceSubtask.setSendstate(6L); |
| | | serviceSubtask.setRemark("电话拨打已完成"); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | //设置结束语 |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); |
| | | Long id = serviceSubtask.getId(); |
| | | Map<String, String> map = delRedisValue(null, id.toString()); |
| | | redisCache.setCacheObject(map.get("cacheName"), map.get("val")); |
| | | log.error("map的值为:{}", map); |
| | | if (ObjectUtils.isNotEmpty(map)) |
| | | redisCache.setCacheObject(map.get("cacheName"), map.get("val")); |
| | | redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | |
| | | if (j == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1 && flag == 0) { |
| | | ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>(); |
| | | serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); |
| | | ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); |
| | | //修改一下语音路径(改成前端可以访问的,存到数据库中) |
| | | if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { |
| | | String questionvoice = serviceSubtaskDetail.getQuestionvoice(); |
| | | String[] split = questionvoice.split("\\\\"); |
| | | if (split.length > 0) { |
| | | String lastPart = split[split.length - 1]; |
| | | serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); |
| | | } |
| | | } |
| | | serviceSubtaskDetailList.add(serviceSubtaskDetail); |
| | | //如果没有 匹配上,这个必须为null |
| | | serviceSubtaskDetailList.get(0).setMatchedtext(""); |
| | | serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); |
| | | saveQuestionAnswerPhone(serviceSubTaskDetailReq); |
| | | continue; |
| | | } |
| | | continue; |
| | | } |
| | | } |
| | | //都没有匹配到 |
| | | if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) { |
| | | Integer count = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); |
| | | Integer count = null; |
| | | Object countObj = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); |
| | | if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj; |
| | | if (count != null && count >= ivrTaskTemplate.getMateNum()) { |
| | | //如果count已经大于或等于没有匹配次数 |
| | | if (ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == 0 || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == 0) { |
| | |
| | | else phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); |
| | | |
| | | //更新一下分数 |
| | | double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | Double score = null; |
| | | Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; |
| | | serviceSubtask.setScore(BigDecimal.valueOf(score)); |
| | | serviceSubtask.setFinishtime(new Date()); |
| | | serviceSubtask.setSendstate(6L); |
| | | serviceSubtask.setRemark("电话拨打已完成"); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | |
| | | //在redis中保存一下结束语,在调用挂电话的方法时删除 |
| | |
| | | if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) { |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | | String scriptContent = script.getScriptContent(); |
| | | String scriptContent = script.getIvrtext(); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); |
| | | //将该患者的Redis中的题目ID,进行修改 |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES); |
| | | |
| | | //更新一下分数 |
| | | double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | Double score = null; |
| | | Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; |
| | | score = BigDecimal.valueOf(score).add(script.getScore()).doubleValue(); |
| | | |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); |
| | |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), count + 1, 120, TimeUnit.MINUTES); |
| | | |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, ivrTaskTemplateScriptVO.getScriptContent())); |
| | | phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, ivrTaskTemplateScriptVO.getIvrtext())); |
| | | } |
| | | } |
| | | |
| | |
| | | //不是选择题,直接记录答案,将结果写到detail中 |
| | | ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>(); |
| | | serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); |
| | | ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); |
| | | //修改一下语音路径(改成前端可以访问的,存到数据库中) |
| | | if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { |
| | | String questionvoice = serviceSubtaskDetail.getQuestionvoice(); |
| | | String[] split = questionvoice.split("\\\\"); |
| | | if (split.length > 0) { |
| | | String lastPart = split[split.length - 1]; |
| | | serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); |
| | | } |
| | | } |
| | | serviceSubtaskDetailList.add(serviceSubtaskDetail); |
| | | serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); |
| | | saveQuestionAnswerPhone(serviceSubTaskDetailReq); |
| | | // String xh = idSort.split("-")[1]; |
| | |
| | | if (ivrTaskTemplateScriptVO.getNextScriptno().intValue() == ivrTaskTemplateScript1.getSort()) { |
| | | phoneCallBackYQVO.setType("text"); |
| | | phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); |
| | | String scriptContent = ivrTaskTemplateScript1.getScriptContent(); |
| | | String scriptContent = ivrTaskTemplateScript1.getIvrtext(); |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); |
| | | redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); |
| | | redisCache.setCacheObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone(), ivrTaskTemplateScript1.getId().toString()); |
| | | |
| | | //更新一下分数 |
| | | double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | Double score = null; |
| | | Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; |
| | | score = BigDecimal.valueOf(score).add(ivrTaskTemplateScriptVO.getScore()).doubleValue(); |
| | | redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); |
| | | |
| | |
| | | phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); |
| | | |
| | | //更新一下分数 |
| | | double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | Double score = null; |
| | | Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); |
| | | if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; |
| | | serviceSubtask.setScore(BigDecimal.valueOf(score)); |
| | | serviceSubtask.setFinishtime(new Date()); |
| | | serviceSubtask.setRemark("电话拨打已完成"); |
| | | serviceSubtask.setSendstate(6L); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | |
| | | //去redis中,把该子任务ID删除 |
| | |
| | | scriptContent = scriptContent.replace(key, StringUtils.isNotEmpty(map.get(key)) ? map.get(key) : ""); |
| | | } |
| | | } |
| | | scriptContent.replace("${name}", StringUtils.isNotEmpty(serviceSubtask.getName()) ? serviceSubtask.getName() : ""); |
| | | scriptContent.replace("${dzz}", StringUtils.isNotEmpty(serviceSubtask.getPlaceOfResidence()) ? serviceSubtask.getPlaceOfResidence() : ""); |
| | | scriptContent.replace("${phone}", StringUtils.isNotEmpty(serviceSubtask.getTelcode()) ? serviceSubtask.getTelcode() : ""); |
| | | scriptContent = scriptContent.replace("${name}", StringUtils.isNotEmpty(serviceSubtask.getSendname()) ? serviceSubtask.getSendname() : ""); |
| | | scriptContent = scriptContent.replace("${dzz}", StringUtils.isNotEmpty(serviceSubtask.getAddr()) ? serviceSubtask.getAddr() : ""); |
| | | scriptContent = scriptContent.replace("${phone}", StringUtils.isNotEmpty(serviceSubtask.getTelcode()) ? serviceSubtask.getTelcode() : ""); |
| | | |
| | | return scriptContent; |
| | | } |
| | |
| | | //pullTaskVOList用于数据返回 |
| | | List<PullTaskVO> pullTaskVOList = new ArrayList<>(); |
| | | String value0 = redisCache.getCacheObject("cache-0"); |
| | | log.error("任务拉取value0的值是多少:{}", value0); |
| | | // cache-0为立即发起的,其它的先推迟 |
| | | if (!StringUtils.isEmpty(value0)) { |
| | | pullTaskVOList = getPullTaskList(value0, "cache-0"); |
| | | //将cache-0的数据,转移不对劲cache-00中 |
| | | //将cache-0的数据,转移到cache-00中 |
| | | redisCache.deleteObject("cache-00"); |
| | | String cache00 = redisCache.getCacheObject("cache-00"); |
| | | if (!StringUtils.isEmpty(cache00)) |
| | |
| | | |
| | | |
| | | private List<PullTaskVO> getPullTaskList(String subIds, String cacheName) { |
| | | log.error("任务拉取subIds的值是多少:{}", subIds); |
| | | //pullTaskVOList用于数据返回 |
| | | List<PullTaskVO> pullTaskVOList = new ArrayList<>(); |
| | | //newValue0用于保存没有处理的子 任务 |
| | |
| | | //根据,获取子任务的ID |
| | | String[] split = subIds.split(",,"); |
| | | for (int i = 0; i < split.length; i++) { |
| | | if (cacheName.equals("cache-0") && i < 5 || !cacheName.equals("cache-0") && i < 1) { |
| | | if (cacheName.equals("cache-0") && i < split.length || !cacheName.equals("cache-0") && i < 1) { |
| | | PullTaskVO pullTaskVO = new PullTaskVO(); |
| | | String subId = split[i].trim().replace(",", ""); |
| | | |
| | | ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(subId)); |
| | | ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); |
| | | IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid()); |
| | |
| | | //如果ivrTaskTemplateScript为空,也就没有往下执行的必要了 |
| | | if (ObjectUtils.isEmpty(ivrTaskTemplateScript)) return null; |
| | | //获取通配符匹配过后的问题 |
| | | String scrContent = getObject(serviceSubtask, ivrTaskTemplateScript.getScriptContent()); |
| | | String scrContent = getObject(serviceSubtask, ivrTaskTemplateScript.getIvrtext()); |
| | | String kcb = serviceTask.getKcb() + "," + scrContent; |
| | | // String kcb = ivrTaskTemplate.getRevisitBefore(); |
| | | |
| | | //封装返回数据 |
| | | //taskId = 子任务ID + 问题ID +问题序号 |
| | | pullTaskVO.setTaskid(subId); |
| | | pullTaskVO.setAppkey("ZurNHpaQLq6P55YS"); |
| | | pullTaskVO.setAppkey(app_key_yq); |
| | | pullTaskVO.setSections(LocalTime.now().format(DateTimeFormatter.ofPattern("hh:mm")) + "-" + LocalTime.now().plusMinutes(1).format(DateTimeFormatter.ofPattern("hh:mm"))); |
| | | pullTaskVO.setPhones(serviceSubtask.getPhone()); |
| | | pullTaskVO.setPrologue(kcb); |
| | | pullTaskVO.setDisplayNo("85129866"); |
| | | if (cacheName.equals("cache-0")) pullTaskVO.setDisplayNo("2"); |
| | | else pullTaskVO.setDisplayNo("2"); |
| | | pullTaskVOList.add(pullTaskVO); |
| | | redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim(), ivrTaskTemplateScript.getId().toString()); |
| | | redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim(), ivrTaskTemplateScript.getId().toString(), 120, TimeUnit.MINUTES); |
| | | // redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim() + "-firstSort", 1, 120, TimeUnit.MINUTES); |
| | | } else { |
| | | if (StringUtils.isEmpty(newValue0)) { |
| | |
| | | i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); |
| | | } |
| | | } else { |
| | | for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) { |
| | | serviceSubtaskDetail.setCreateTime(new Date()); |
| | | i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); |
| | | if (serviceSubTaskDetailReq != null && CollectionUtils.isNotEmpty(serviceSubTaskDetailReq.getServiceSubtaskDetailList())) { |
| | | for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) { |
| | | serviceSubtaskDetail.setCreateTime(new Date()); |
| | | //先根据子任务id,任务ID和问题序号查询一下,该问题是否已经有值,如果有值,直接修改,如果为空,直接插入 |
| | | ServiceSubtaskDetail ssd = new ServiceSubtaskDetail(); |
| | | ssd.setSubId(serviceSubtaskDetail.getSubId()); |
| | | ssd.setTaskid(serviceSubtaskDetail.getTaskid()); |
| | | ssd.setTemplatequestionnum(serviceSubtaskDetail.getTemplatequestionnum()); |
| | | List<ServiceSubtaskDetail> serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(ssd); |
| | | if (CollectionUtils.isNotEmpty(serviceSubtaskDetails) && StringUtils.isNotEmpty(serviceSubtaskDetails.get(0).getMatchedtext())) { |
| | | serviceSubtaskDetail.setId(serviceSubtaskDetails.get(0).getId()); |
| | | serviceSubtaskDetailMapper.updateServiceSubtaskDetail(serviceSubtaskDetail); |
| | | } else { |
| | | i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); |
| | | } |
| | | } |
| | | } |
| | | } |
| | | return i; |
| | | } |
| | | |
| | | @Override |
| | | public Integer recordAccept(PhoneCallRecordVO phoneCallRecordVO) { |
| | | Object cacheObject = redisCache.getCacheObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); |
| | | if (phoneCallRecordVO.getHangup_cause().equals("NO_USER_RESPONSE") || ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) { |
| | | //无人接听 |
| | | getSmsCompensate(Long.valueOf(phoneCallRecordVO.getTaskid())); |
| | | redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); |
| | | } else if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("2")) { |
| | | // if (phoneCallRecordVO.getAnswered() != null && phoneCallRecordVO.getAnswered() == true) { |
| | | log.error("有人接电话了,并且完了"); |
| | | //说明有人接了 |
| | | int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1; // 加1是跳过/符号 |
| | | int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/"); |
| | | String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex); |
| | | ServiceSubtask serviceSubtask = new ServiceSubtask(); |
| | | serviceSubtask.setRemark("电话拨打已完成"); |
| | | serviceSubtask.setSendstate(6L); |
| | | serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid())); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | //下载文件 |
| | | ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString()); |
| | | redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); |
| | | } else { |
| | | //患者拒绝随访 |
| | | ServiceSubtask serviceSubtask = new ServiceSubtask(); |
| | | serviceSubtask.setRemark("电话接通成功,患者拒绝随访"); |
| | | serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid())); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1; // 加1是跳过/符号 |
| | | int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/"); |
| | | String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex); |
| | | //下载文件 |
| | | ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString()); |
| | | redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); |
| | | } |
| | | |
| | | return 1; |
| | | } |
| | | |
| | | @Override |
| | |
| | | return null; |
| | | } |
| | | |
| | | |
| | | private ServiceSubtaskDetail getServiceSubtaskDetail(PhoneCallReqYQVO phoneCallReqYQVO, IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO, ServiceSubtask serviceSubtask, IvrTaskTemplate ivrTaskTemplate) { |
| | | ServiceSubtaskDetail serviceSubtaskDetail = new ServiceSubtaskDetail(); |
| | | serviceSubtaskDetail.setSubId(Long.valueOf(phoneCallReqYQVO.getTaskid())); |
| | | ServiceSubtask serviceSubtask1 = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); |
| | | if (serviceSubtask1 != null) { |
| | | serviceSubtaskDetail.setTaskid(serviceSubtask1.getTaskid()); |
| | | serviceSubtaskDetail.setPatid(serviceSubtask1.getPatid()); |
| | | } |
| | | serviceSubtaskDetail.setUuid(phoneCallReqYQVO.getUuid()); |
| | | serviceSubtaskDetail.setPhone(phoneCallReqYQVO.getPhone()); |
| | | serviceSubtaskDetail.setOperate(serviceSubtask.getCreateBy()); |
| | |
| | | serviceSubtaskDetail.setSentEnd(1L); |
| | | serviceSubtaskDetail.setTemplateid(ivrTaskTemplate.getId().toString()); |
| | | serviceSubtaskDetail.setTemplatequestionnum(ivrTaskTemplateScriptVO.getId()); |
| | | serviceSubtaskDetail.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent()); |
| | | serviceSubtaskDetail.setQuestiontext(ivrTaskTemplateScriptVO.getIvrtext()); |
| | | serviceSubtaskDetail.setQuestionvoice(phoneCallReqYQVO.getRecordpath()); |
| | | serviceSubtaskDetail.setCategoryname(ivrTaskTemplateScriptVO.getScriptType()); |
| | | serviceSubtaskDetail.setTargetoptions(ivrTaskTemplateScriptVO.getTargetOptions()); |
| | | serviceSubtaskDetail.setExtemplateText(ivrTaskTemplateScriptVO.getExtemplateText()); |
| | | |
| | | int i = 1; |
| | | for (IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption : ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()) { |
| | | if (ivrTaskTemplateTargetoption.getIsUserOperation() == 1) { |
| | | serviceSubtaskDetail.setMatchedtext(ivrTaskTemplateTargetoption.getTargetvalue()); |
| | | } |
| | | serviceSubtaskDetail.setTargetvalue(StringUtils.isEmpty(serviceSubtaskDetail.getTargetvalue()) ? i + ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetail.getTargetvalue() + " " + (i + 1) + ivrTaskTemplateTargetoption.getTargetvalue()); |
| | | serviceSubtaskDetail.setTargetvalue(StringUtils.isEmpty(serviceSubtaskDetail.getTargetvalue()) ? ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetail.getTargetvalue() + "&" + ivrTaskTemplateTargetoption.getTargetvalue()); |
| | | } |
| | | |
| | | serviceSubtaskDetail.setAddtime(new Date()); |
| | |
| | | return serviceSubtaskDetail; |
| | | } |
| | | |
| | | private void getSmsCompensate(Long subTaskId) { |
| | | ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(subTaskId); |
| | | RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); |
| | | String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); |
| | | String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); |
| | | ServiceOutPath serviceOutPath = new ServiceOutPath(); |
| | | serviceOutPath.setParam1(taskId); |
| | | serviceOutPath.setParam2(patid); |
| | | serviceOutPath.setCreateTime(new Date()); |
| | | iServiceOutPathService.insertServiceOutPath(serviceOutPath); |
| | | //转成16进制 |
| | | String format = String.format("%03X", serviceOutPath.getId()); |
| | | serviceOutPath.setRadix(format); |
| | | serviceOutPath.setUpdateTime(new Date()); |
| | | iServiceOutPathService.updateServiceOutPath(serviceOutPath); |
| | | SendMagParam sendMagParam = new SendMagParam(); |
| | | sendMagParam.setUrl(localIP + ":" + req_path + "/sf?p=" + format); |
| | | sendMagParam.setContent("【新华医院】您好,邀请您填写出院随访调查表,请点击" + sendMagParam.getUrl() + "填写。感谢您配合!"); |
| | | Map<String, String> map = new HashMap<>(); |
| | | map.put("phone", serviceSubtask.getPhone()); |
| | | map.put("content", sendMagParam.getContent()); |
| | | String result = HttpUtil.postJsonRequest(xhsmsPath, new Gson().toJson(map)); |
| | | redisCache.setCacheObject(subTaskId + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES); |
| | | if (StringUtils.isNotEmpty(serviceSubtask.getRemark())) serviceSubtask.setRemark("电话发送拒接,短信补偿发送成功"); |
| | | else serviceSubtask.setRemark("短信补偿发送成功"); |
| | | serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); |
| | | } |
| | | } |