代码提交

liusheng

2024-04-15 fdf1b9c1e4489a0c2615fa596268b2f71fad7b4c

 smartor/src/main/java/com/smartor/service/impl/IvrTaskcallServiceImpl.java

@@ -1,21 +1,37 @@
package com.smartor.service.impl;

import com.fasterxml.jackson.core.JsonProcessingException;
import com.fasterxml.jackson.databind.ObjectMapper;
import com.google.gson.Gson;
import com.ruoyi.common.core.redis.RedisCache;
import com.ruoyi.common.exception.base.BaseException;
import com.ruoyi.common.utils.DateUtils;
import com.ruoyi.common.utils.DtoConversionUtils;
//import com.smartor.config.PhoneUtils;
import com.smartor.config.PhoneUtils;
import com.smartor.config.RabbitMqConfig;
import com.smartor.domain.*;
import com.smartor.mapper.IvrLibaExtemplatescriptMapper;
import com.smartor.mapper.IvrLibaTemplateTargetoptionMapper;
import com.smartor.mapper.IvrTaskcallMapper;
import com.smartor.mapper.PatTaskRelevanceMapper;
import com.smartor.service.IIvrTaskcallService;
import lombok.extern.slf4j.Slf4j;
import org.apache.commons.collections4.CollectionUtils;
import org.apache.commons.lang3.ObjectUtils;
import org.apache.commons.lang3.StringUtils;
import org.springframework.amqp.AmqpException;
import org.springframework.amqp.core.Message;
import org.springframework.amqp.core.MessagePostProcessor;
import org.springframework.amqp.rabbit.core.RabbitTemplate;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Service;
import org.springframework.transaction.annotation.Transactional;

import java.util.List;
import java.text.SimpleDateFormat;
import java.util.*;
import java.util.concurrent.TimeUnit;
import java.util.regex.Matcher;
import java.util.regex.Pattern;

/**
 * 单一任务（随访）Service业务层处理
@@ -30,7 +46,17 @@
    private IvrTaskcallMapper ivrTaskcallMapper;

    @Autowired
    private PatTaskRelevanceMapper patTaskRelevanceMapper;
    private IvrLibaTemplateTargetoptionMapper ivrLibaScriptTargetoptionMapper;

    @Autowired
    private RedisCache redisCache;

    @Autowired
    private IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper;

    @Autowired
    private RabbitTemplate rabbitTemplate;


    /**
     * 查询单一任务（随访）
@@ -103,8 +129,8 @@
    @Override
    public int insertOrUpdateTask(IvrTaskcallVO ivrTaskcallVO) {
        if (ObjectUtils.isEmpty(ivrTaskcallVO)) {
            log.info("宣教任务入参为空，请检查入参");
            throw new BaseException("宣教任务入参为空，请检查入参");
            log.info("任务入参为空，请检查入参");
            throw new BaseException("任务入参为空，请检查入参");
        }
        Integer integer = 0;
        if (ivrTaskcallVO.getIsoperation() != null && ivrTaskcallVO.getIsoperation() == 1) {
@@ -120,6 +146,9 @@
                    ivrTaskcall.setAddr(patTaskRelevance.getAddr());
                    ivrTaskcall.setCreateTime(DateUtils.getNowDate());
                    ivrTaskcall.setTextParam(new Gson().toJson(ivrTaskcallVO.getTextParam()));
                    if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) {
                        ivrTaskcall.setSendTimeSlot(ivrTaskcallVO.getSendTimeslot().toString());
                    }
                    ivrTaskcallMapper.insertIvrTaskcall(ivrTaskcall);
                    integer = ivrTaskcall.getId().intValue();
                }
@@ -135,8 +164,10 @@
                    ivrTaskcall.setPhone(patTaskRelevance.getPhone());
                    ivrTaskcall.setAddr(patTaskRelevance.getAddr());
                    ivrTaskcall.setCreateTime(DateUtils.getNowDate());
                    if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) {
                        ivrTaskcall.setSendTimeSlot(ivrTaskcallVO.getSendTimeslot().toString());
                    }
                    ivrTaskcall.setTextParam(new Gson().toJson(ivrTaskcallVO.getTextParam()));

                    ivrTaskcallMapper.updateIvrTaskcall(ivrTaskcall);
                    integer = ivrTaskcall.getId().intValue();
                }
@@ -150,4 +181,307 @@
        return integer;
    }

    /**
     * 任务发送
     *
     * @return
     */
    @Override
    public int heTaskSend(IvrTaskcallVO ivrTaskcallVO) {
        //判断任务是否是立即发送
        if (ivrTaskcallVO.getSendType().equals("2") && ivrTaskcallVO.getSendstate() == 1) {
            IvrTaskcallMQ ivrTaskcallMQ = new IvrTaskcallMQ();
            ivrTaskcallMQ.setTaskid(ivrTaskcallVO.getTaskid());
            ivrTaskcallMQ.setSendType("1");
            ivrTaskcallMQ.setTemplateid(ivrTaskcallVO.getTemplateid());

            //立即发送
            rabbitTemplate.convertAndSend(RabbitMqConfig.phone_exchange, RabbitMqConfig.routing_key, new Gson().toJson(ivrTaskcallMQ), message -> {
                //注意这里时间可以使long，而且是设置header
                message.getMessageProperties().setHeader("x-delay", 0);
                return message;
            });
        } else if (ivrTaskcallVO.getSendType().equals("2") && ivrTaskcallVO.getSendstate() == 1) {
            //时间段发送
            if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) {
                for (TaskSendTimeVO taskSendTimeVO : ivrTaskcallVO.getSendTimeslot()) {
                    List<TaskSendTimeVO> list = new ArrayList<>();
                    list.add(taskSendTimeVO);

                    //获取开始发送时间
                    String begantime = taskSendTimeVO.getBegantime();
                    SimpleDateFormat sdf = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
                    //记录目前到发送时间的毫秒值 （发送时间的毫秒值 - 当前时间的毫秒值）
                    Long milliseconds = 1000L;
                    try {
                        Date date = sdf.parse(begantime);
                        milliseconds = date.getTime() - System.currentTimeMillis();
                        System.out.println("日期毫秒数：" + milliseconds);
                    } catch (Exception e) {
                        e.printStackTrace();
                    }
                    IvrTaskcallMQ ivrTaskcallMQ = new IvrTaskcallMQ();
                    ivrTaskcallMQ.setTaskid(ivrTaskcallVO.getTaskid());
                    ivrTaskcallMQ.setSendType("2");
                    ivrTaskcallMQ.setTemplateid(ivrTaskcallVO.getTemplateid());
                    ivrTaskcallMQ.setSendTimeslot(list);

                    Long finalMilliseconds = milliseconds;
                    rabbitTemplate.convertAndSend(RabbitMqConfig.phone_exchange, RabbitMqConfig.routing_key, new Gson().toJson(ivrTaskcallMQ), message -> {
                        //注意这里时间可以使long，而且是设置header
                        message.getMessageProperties().setHeader("x-delay", finalMilliseconds);
                        return message;
                    });
                }
            }
        }

        return 0;
    }

    @Override
    public PhoneCallBackVO phoneCallBack(PhoneCallBackVO phoneCallBackVO) {
        log.info("phoneCallBackVO的入参：{},{},{},{},{},{},{}", phoneCallBackVO.getResultType(), phoneCallBackVO.getUuid(), phoneCallBackVO.getErrResult(), phoneCallBackVO.getTextResult(), phoneCallBackVO.getHangUpResult(), phoneCallBackVO.getEnumState(), phoneCallBackVO.getUint8());
        //获取数据
        Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid());
        if (!aBoolean) {
            new BaseException("该uuid不存在");
        }
        Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup");
        if (hangupValue != null && hangupValue == 1) {
            //hangupValue == 1  随访结束，直接可以挂电话
            PhoneUtils phoneUtils = new PhoneUtils();
            phoneUtils.hangup(phoneCallBackVO.getUuid(), null, null, null, null, null, null, null);

        }

        String cacheObject = redisCache.getCacheObject(phoneCallBackVO.getUuid());
        ObjectMapper objectMapper = new ObjectMapper();
        Map<String, Object> map = null;
        try {
            map = objectMapper.readValue(cacheObject, Map.class);
        } catch (JsonProcessingException e) {
            e.printStackTrace();
        }

        IvrTaskcall ivrTaskcall = (IvrTaskcall) map.get("ivrTaskcall");
        List<IvrLibaTemplateScriptVO> ivrLibaTemplateScriptVOs = (List<IvrLibaTemplateScriptVO>) map.get("ivrLibaTemplateScriptVO");
        //将uuid更新到数据库中
        ivrTaskcall.setSenduuid(phoneCallBackVO.getUuid());
        ivrTaskcallMapper.updateIvrTaskcall(ivrTaskcall);

        //获取模板信息
        IvrLibaTemplateVO ivrLibaTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "ivrLibaTemplateVO");


        //首先判断resultType
        if (phoneCallBackVO.getResultType() == 1) {
            //呼叫结果接口: 1
            if (phoneCallBackVO.getUint8() == 1) {
                //呼叫失败，去redis中记录一下失败次数，进行再次呼叫
                Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "uint8");
                if (integer != null) {
                    redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", integer + 1, 120, TimeUnit.MINUTES);
                } else {
                    redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", 1, 120, TimeUnit.MINUTES);
                }

                if (integer != null && integer == ivrTaskcall.getRecallcount().intValue()) {
                    log.info("无人接听：{},   {}", phoneCallBackVO.getErrResult(), phoneCallBackVO.getUuid());
                    //连续打规定次，如果要没人接，那就结束
                    ivrTaskcall.setResult(phoneCallBackVO.getErrResult());
                    ivrTaskcallMapper.updateIvrTaskcall(ivrTaskcall);
                    redisCache.deleteObject(phoneCallBackVO.getUuid() + "uint8");
                } else if (integer != null && integer < ivrTaskcall.getRecallcount().intValue()) {
                    //进行重拨
                    PhoneUtils phoneUtils = new PhoneUtils();
                    phoneUtils.ob(phoneCallBackVO.getUuid(), null, ivrTaskcall.getPhone(), null, null, null, null, null, null, null, null);
                }
            }

        } else if (phoneCallBackVO.getResultType() == 2) {
            //通话状态更新接口: 2
            if (phoneCallBackVO.getEnumState() == 0) {
                // 0-振铃
                Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "enumState");

                if (integer != null && integer < ivrTaskcall.getRecallcount().intValue()) {
                    redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", integer + 1, 120, TimeUnit.MINUTES);
                } else if (integer == null) {
                    redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", 1, 120, TimeUnit.MINUTES);
                } else if (integer != null && integer == ivrTaskcall.getRecallcount().intValue()) {
                    ivrTaskcall.setResult("无人接听");
                    ivrTaskcallMapper.updateIvrTaskcall(ivrTaskcall);
                    redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState");
                }
            } else if (phoneCallBackVO.getEnumState() == 2) {
                //患者挂断电话
                log.info("患者挂断电话：{}", phoneCallBackVO.getUuid());
                ivrTaskcall.setResult(phoneCallBackVO.getHangUpResult());
                ivrTaskcallMapper.updateIvrTaskcall(ivrTaskcall);
                redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState");
            }


        } else if (phoneCallBackVO.getResultType() == 3) {
            //语音识别结果上报接口: 3
            Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice");
            QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
            IvrLibaTemplateScriptVO nowQuestion = returnQues.getNowQuestion();
            PhoneUtils phoneUtils = new PhoneUtils();

            if (StringUtils.isEmpty(phoneCallBackVO.getTextResult())) {
                //无回话
                //判断noVoice是否已经到了最大值
                if (noVoice == ivrLibaTemplateVO.getNoVoiceNum().intValue()) {
                    //已经问了对应的遍数，就判断是否还有下一题
                    if (nowQuestion.getTargetid() == ivrLibaTemplateScriptVOs.size()) {
                        //没有下一题了，就挂断电话，播放结束语
                        redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
                        phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
                    } else {
                        //有下一题
                        redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
                        IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion);
                        // 问题，  去调用“tts合成和播放”接口
                        phoneUtils.ttsPlayback(nowQuestion.getQuestionText(), phoneCallBackVO.getUuid());
                    }
                } else {
                    redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES);
                    //调用ivrLibaTemplateScriptVO中的slienceText(静默话术)
                    String slienceText = nowQuestion.getSlienceText();
                    //静默话术  + 问题，  去调用“tts合成和播放”接口
                    phoneUtils.ttsPlayback(slienceText + nowQuestion.getQuestionText(), phoneCallBackVO.getUuid());
                    return new PhoneCallBackVO();
                }

            } else {
                //有回话，对回答的问题,进行正则匹配（这里只针对选择题，其它题型不行）
                for (int j = 0; j < nowQuestion.getIvrLibaScriptTargetoptionList().size(); j++) {
                    //包含
                    Matcher matcher = null;
                    if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex())) {
                        Pattern pattern = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex());
                        matcher = pattern.matcher(phoneCallBackVO.getTextResult());
                    }
                    //不包含
                    Matcher matcher2 = null;
                    if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2())) {
                        Pattern pattern2 = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2());
                        matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult());
                    }
                    log.info("phoneCallBack--Targetregex的值为：{}, phoneCallBack--Targetregex2的值为：{}", nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex(), nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2());
                    if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) {
                        //说明匹配正确了
                        //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法
                        nowQuestion.getIvrLibaScriptTargetoptionList().get(j).setIsUserOperation(true);
                        ivrLibaScriptTargetoptionMapper.updateIvrLibaTemplateTargetoption(nowQuestion.getIvrLibaScriptTargetoptionList().get(j));


                        //将静默置为0
                        redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES);
                        redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
                        //获取下一题
                        Integer nextQuestion = nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getNextQuestion();
                        for (IvrLibaTemplateScriptVO script : ivrLibaTemplateScriptVOs) {
                            if (script.getTargetid() == nextQuestion) {
                                QuestionMessage questionMessage = new QuestionMessage();
                                questionMessage.setNowQuestion(script);
                                questionMessage.setQuestionList(ivrLibaTemplateScriptVOs);
                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
                                break;
                            }
                        }
                        break;
                    } else {
                        //没有匹配到
                        Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum");
                        //无匹配次数去判断是否到最大询问次数，并且所有的选项都匹配完了
                        if (mateNum == ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) {
                            //如果下一题为空.则新的数据返回,并加上感谢语
                            if (nowQuestion.getTargetid() < ivrLibaTemplateScriptVOs.size()) {
                                QuestionMessage questionMessage = new QuestionMessage();
                                IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion);
                                questionMessage.setQuestionList(ivrLibaTemplateScriptVOs);
                                questionMessage.setNowQuestion(nextQuestion);
                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES);
                            } else {
                                //就可以挂断电话了
                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES);
                                phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid());
                                break;
                            }
                        } else if (mateNum < ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) {
                            //没有问到规定次数
                            mateNum = mateNum + 1;
                            redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES);
                        }
                    }

                }
                //选项匹配完成后，需要再去通过库再进行匹配一次
                String extemplateID = ivrLibaTemplateVO.getSubmoduleID();
                String[] split = extemplateID.split(",");
                List<String> list = Arrays.asList(split);
                List<Long> list1 = new ArrayList<>();
                if (StringUtils.isNotEmpty(extemplateID)) {
                    for (String str : list) {
                        list1.add(Long.valueOf(str));
                    }
                    List<IvrLibaExtemplatescript> ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1);
                    for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) {
                        Matcher matcher = null;
                        if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) {
                            Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex());
                            matcher = pattern.matcher(returnQues.getContent());
                        }

                        Matcher matcher2 = null;
                        if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) {
                            Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2());
                            matcher2 = pattern2.matcher(returnQues.getContent());
                        }
                        log.info("++++++++++++++++++++++++++通用库是否为空：selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2());
                        if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) {
                            QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues");
                            IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO = returnQues.getNowQuestion();
                            ivrLibaTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText());
                            ivrLibaTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav());
                            redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);
                            if (ivrLibaExtemplatescript.getIsEnd() == 1) {
                                //将问题置空
                                IvrLibaTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion();
                                nowQuestion1.setQuestionText(null);
                                nowQuestion1.setQuestionVoice(null);
                                questionMessage.setNowQuestion(nowQuestion1);
                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES);

                                redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES);
                            }

                            //调用“15、tts合成和播放， tts_playback”将结果传回


                        }
                        break;
                    }
                }

            }
        }
        return phoneCallBackVO;
    }

    private IvrLibaTemplateScriptVO getNextQuestion(List<IvrLibaTemplateScriptVO> ivrLibaTemplateScriptVOList, IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO) {

        for (int j = 0; j < ivrLibaTemplateScriptVOList.size(); j++) {
            if (ivrLibaTemplateScriptVOList.get(j).getTargetid() == ivrLibaTemplateScriptVO.getTargetid() + 1) {
                // 对该条templateScriptVO进行处理
                return ivrLibaTemplateScriptVOList.get(j);
            }
        }
        return null;
    }

}