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WXL (wul)

3 天以前 dac4393e8af2646f544f6e1ca24dab11b40c8492

 src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue

¶Ô±ÈÐÂÎļþ
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<template>
  <el-dialog
    :title="title"
    :visible.sync="dialogVisible"
    width="900px"
    top="5vh"
    class="exception-detail-dialog"
    @close="handleClose"
  >
    <!-- åŸºæœ¬ä¿¡æ¯ -->
    <div class="info-section">
      <div class="section-title">基本信息</div>
      <el-row :gutter="20">
        <el-col :span="8">
          <div class="info-item">
            <span class="label">患者姓名：</span>
            <span class="value">{{ currentRecord.patientName }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">性别：</span>
            <span class="value">{{ currentRecord.gender === 1 ? '男' : '女' }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">年龄：</span>
            <span class="value">{{ currentRecord.age }}岁</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">联系方式：</span>
            <span class="value">{{ currentRecord.phone }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">出院科室：</span>
            <span class="value">{{ currentRecord.dischargeDept }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">出院病区：</span>
            <span class="value">{{ currentRecord.dischargeWard }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">填写时间：</span>
            <span class="value">{{ currentRecord.fillTime }}</span>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">负责科室：</span>
            <el-tag type="primary">{{ currentRecord.responsibilityDept }}</el-tag>
          </div>
        </el-col>
        <el-col :span="8">
          <div class="info-item">
            <span class="label">处理状态：</span>
            <el-tag
              :type="getStatusTagType(currentRecord.processStatus)"
              effect="dark"
            >
              {{ getStatusText(currentRecord.processStatus) }}
            </el-tag>
          </div>
        </el-col>
      </el-row>
    </div>

    <!-- é—®å·è¯¦æƒ… -->
    <div class="questionnaire-section">
      <div class="section-title">问卷填写详情</div>
      <div class="questionnaire-content">
        <div class="question-item" v-for="(question, index) in questionnaireData" :key="index">
          <div class="question-header">
            <span class="question-index">{{ index + 1 }}.</span>
            <span class="question-text">{{ question.question }}</span>
            <el-tag
              size="mini"
              :type="question.type === 1 ? 'primary' : 'success'"
              class="question-type"
            >
              {{ question.type === 1 ? '单选题' : '多选题' }}
            </el-tag>
          </div>
          <div class="question-options">
            <el-radio-group
              v-model="question.answer"
              v-if="question.type === 1"
              disabled
            >
              <el-radio
                v-for="option in question.options"
                :key="option.value"
                :label="option.value"
                :class="{ 'unsatisfactory-option': isUnsatisfactoryOption(option.value) }"
              >
                {{ option.text }}
              </el-radio>
            </el-radio-group>
            <el-checkbox-group
              v-model="question.answer"
              v-else
              disabled
            >
              <el-checkbox
                v-for="option in question.options"
                :key="option.value"
                :label="option.value"
                :class="{ 'unsatisfactory-option': isUnsatisfactoryOption(option.value) }"
              >
                {{ option.text }}
              </el-checkbox>
            </el-checkbox-group>
          </div>
          <div v-if="question.additional" class="additional-remark">
            <div class="remark-label">补充说明：</div>
            <div class="remark-content">{{ question.additional }}</div>
          </div>
        </div>
      </div>
    </div>

    <!-- å¤„理记录 -->
    <div class="process-section">
      <div class="section-title">处理记录</div>
      <div class="process-timeline" v-if="processRecords.length > 0">
        <el-timeline>
          <el-timeline-item
            v-for="(record, index) in processRecords"
            :key="index"
            :timestamp="record.time"
            placement="top"
          >
            <el-card>
              <div class="process-item">
                <div class="process-header">
                  <span class="process-user">{{ record.user }}</span>
                  <el-tag
                    size="small"
                    :type="getStatusTagType(record.status)"
                  >
                    {{ getStatusText(record.status) }}
                  </el-tag>
                </div>
                <div class="process-content">
                  <div v-if="record.reportDepts && record.reportDepts.length > 0" class="process-depts">
                    <span class="label">报备科室：</span>
                    <el-tag
                      v-for="dept in record.reportDepts"
                      :key="dept"
                      size="small"
                      type="info"
                      class="dept-tag"
                    >
                      {{ dept }}
                    </el-tag>
                  </div>
                  <div v-if="record.remark" class="process-remark">
                    <span class="label">处理备注：</span>
                    <span class="content">{{ record.remark }}</span>
                  </div>
                  <div v-if="record.attachments && record.attachments.length > 0" class="process-attachments">
                    <span class="label">附件：</span>
                    <el-button
                      v-for="file in record.attachments"
                      :key="file.id"
                      type="text"
                      size="small"
                      icon="el-icon-document"
                      @click="handlePreviewFile(file)"
                    >
                      {{ file.name }}
                    </el-button>
                  </div>
                </div>
              </div>
            </el-card>
          </el-timeline-item>
        </el-timeline>
      </div>
      <div v-else class="no-record">
        æš‚无处理记录
      </div>
    </div>

    <span slot="footer" class="dialog-footer">
      <el-button
        type="primary"
        icon="el-icon-edit"
        @click="handleProcess"
        v-if="currentRecord.processStatus !== 2"
      >
        å¤„理异常
      </el-button>
      <el-button @click="dialogVisible = false">关闭</el-button>
    </span>

    <!-- å¤„理对话框 -->
    <el-dialog
      title="处理异常反馈"
      :visible.sync="processDialogVisible"
      width="600px"
      center
      append-to-body
    >
      <el-form
        :model="processForm"
        :rules="processRules"
        ref="processForm"
        label-width="100px"
        size="medium"
      >
        <el-form-item label="处理状态" prop="status">
          <el-select
            v-model="processForm.status"
            placeholder="请选择处理状态"
            style="width: 100%"
          >
            <el-option label="处理中" :value="1" />
            <el-option label="已处理" :value="2" />
            <el-option label="已驳回" :value="3" />
          </el-select>
        </el-form-item>

        <el-form-item label="报备科室" prop="reportDepts">
          <el-select
            v-model="processForm.reportDepts"
            placeholder="请选择报备科室"
            multiple
            filterable
            collapse-tags
            style="width: 100%"
          >
            <el-option
              v-for="dept in deptList"
              :key="dept.id"
              :label="dept.name"
              :value="dept.id"
            />
          </el-select>
        </el-form-item>

        <el-form-item label="处理备注" prop="remark">
          <el-input
            v-model="processForm.remark"
            type="textarea"
            :rows="4"
            placeholder="请输入处理备注（最多500字）"
            maxlength="500"
            show-word-limit
          />
        </el-form-item>

        <el-form-item label="附件上传">
          <el-upload
            class="upload-demo"
            action="#"
            :on-preview="handleFilePreview"
            :on-remove="handleFileRemove"
            :before-remove="beforeFileRemove"
            :limit="3"
            :on-exceed="handleFileExceed"
            :file-list="fileList"
          >
            <el-button size="small" type="primary">点击上传</el-button>
            <div slot="tip" class="el-upload__tip">支持上传图片、文档等附件，单个文件不超过10MB</div>
          </el-upload>
        </el-form-item>
      </el-form>
      <span slot="footer" class="dialog-footer">
        <el-button @click="processDialogVisible = false">取消</el-button>
        <el-button
          type="primary"
          @click="submitProcess"
          :loading="processing"
        >
          æäº¤å¤„理
        </el-button>
      </span>
    </el-dialog>
  </el-dialog>
</template>

<script>
export default {
  name: 'ExceptionDetailDialog',
  props: {
    // æ˜¯å¦æ˜¾ç¤ºå¯¹è¯æ¡†
    visible: {
      type: Boolean,
      default: false
    },
    // è®°å½•ID
    recordId: {
      type: [Number, String],
      default: null
    },
    // å¯¹è¯æ¡†æ ‡é¢˜
    title: {
      type: String,
      default: '异常反馈详情'
    }
  },
  data() {
    return {
      // å½“前记录
      currentRecord: {},

      // é—®å·æ•°æ®
      questionnaireData: [],

      // å¤„理记录
      processRecords: [],

      // ç§‘室列表
      deptList: [
        { id: 1, name: '心血管内科' },
        { id: 2, name: '神经内科' },
        { id: 3, name: '普外科' },
        { id: 4, name: '骨科' },
        { id: 5, name: '妇产科' },
        { id: 6, name: '儿科' },
        { id: 7, name: '急诊科' },
        { id: 8, name: '呼吸内科' }
      ],

      // å¤„理对话框
      processDialogVisible: false,
      processing: false,
      processForm: {
        status: '',
        reportDepts: [],
        remark: ''
      },
      processRules: {
        status: [
          { required: true, message: '请选择处理状态', trigger: 'change' }
        ],
        remark: [
          { required: true, message: '请输入处理备注', trigger: 'blur' },
          { min: 5, max: 500, message: '备注长度在 5 åˆ° 500 ä¸ªå­—符', trigger: 'blur' }
        ]
      },
      fileList: [],

      // åŠ è½½çŠ¶æ€
      loading: false
    };
  },

  computed: {
    dialogVisible: {
      get() {
        return this.visible;
      },
      set(val) {
        this.$emit('update:visible', val);
      }
    }
  },

  watch: {
    visible: {
      immediate: true,
      handler(val) {
        if (val && this.recordId) {
          this.loadData();
        }
      }
    }
  },

  methods: {
    // åŠ è½½æ•°æ®
    async loadData() {
      this.loading = true;
      try {
        await Promise.all([
          this.loadRecordDetail(),
          this.loadQuestionnaireData(),
          this.loadProcessRecords()
        ]);
      } finally {
        this.loading = false;
      }
    },

    // åŠ è½½è®°å½•è¯¦æƒ…
    async loadRecordDetail() {
      return new Promise(resolve => {
        setTimeout(() => {
          // æ ¹æ®ä¸åŒçš„recordId返回不同的mock数据
          const mockRecords = {
            1: {
              id: 1,
              patientName: '张先生',
              gender: 1,
              age: 45,
              phone: '13800138000',
              dischargeDept: '心血管内科',
              dischargeWard: '内科一病区',
              fillTime: '2024-01-15 10:30:25',
              responsibilityDept: '心血管内科',
              processStatus: 0
            },
            2: {
              id: 2,
              patientName: '李女士',
              gender: 0,
              age: 38,
              phone: '13900139000',
              dischargeDept: '神经内科',
              dischargeWard: '内科二病区',
              fillTime: '2024-01-14 16:20:10',
              responsibilityDept: '神经内科',
              processStatus: 0
            },
            3: {
              id: 3,
              patientName: '王先生',
              gender: 1,
              age: 52,
              phone: '13700137000',
              dischargeDept: '普外科',
              dischargeWard: '外科一病区',
              fillTime: '2024-01-13 09:15:45',
              responsibilityDept: '普外科',
              processStatus: 1
            }
          };

          this.currentRecord = mockRecords[this.recordId] || {
            id: 1,
            patientName: '张先生',
            gender: 1,
            age: 45,
            phone: '13800138000',
            dischargeDept: '心血管内科',
            dischargeWard: '内科一病区',
            fillTime: '2024-01-15 10:30:25',
            responsibilityDept: '心血管内科',
            processStatus: 0
          };
          resolve();
        }, 300);
      });
    },

    // åŠ è½½é—®å·æ•°æ®
    async loadQuestionnaireData() {
      return new Promise(resolve => {
        setTimeout(() => {
          this.questionnaireData = [
            {
              question: '您对医护人员的服务态度是否满意？',
              type: 1,
              options: [
                { value: '非常满意', text: '非常满意' },
                { value: '满意', text: '满意' },
                { value: '一般', text: '一般' },
                { value: '不满意', text: '不满意' },
                { value: '非常不满意', text: '非常不满意' }
              ],
              answer: '不满意',
              additional: '医生查房时间太短，沟通不够充分，对病情解释不够详细'
            },
            {
              question: '您对医生的诊疗水平和技术能力评价如何？',
              type: 1,
              options: [
                { value: '非常专业', text: '非常专业' },
                { value: '比较专业', text: '比较专业' },
                { value: '一般', text: '一般' },
                { value: '不够专业', text: '不够专业' },
                { value: '非常不专业', text: '非常不专业' }
              ],
              answer: '比较专业',
              additional: ''
            },
            {
              question: '您对医院的环境和卫生状况是否满意？',
              type: 1,
              options: [
                { value: '非常满意', text: '非常满意' },
                { value: '满意', text: '满意' },
                { value: '一般', text: '一般' },
                { value: '不满意', text: '不满意' },
                { value: '非常不满意', text: '非常不满意' }
              ],
              answer: '一般',
              additional: ''
            },
            {
              question: '您认为医护人员与您的沟通是否充分？',
              type: 1,
              options: [
                { value: '非常充分', text: '非常充分' },
                { value: '比较充分', text: '比较充分' },
                { value: '一般', text: '一般' },
                { value: '不够充分', text: '不够充分' },
                { value: '非常不充分', text: '非常不充分' }
              ],
              answer: '不够充分',
              additional: '医生讲解病情时语速太快，没有给足够的时间提问'
            },
            {
              question: '您对等待就诊和治疗的时间是否满意？',
              type: 1,
              options: [
                { value: '非常满意', text: '非常满意' },
                { value: '满意', text: '满意' },
                { value: '一般', text: '一般' },
                { value: '不满意', text: '不满意' },
                { value: '非常不满意', text: '非常不满意' }
              ],
              answer: '不满意',
              additional: '预约的9点，实际10点才见到医生'
            }
          ];
          resolve();
        }, 300);
      });
    },

    // åŠ è½½å¤„理记录
    async loadProcessRecords() {
      return new Promise(resolve => {
        setTimeout(() => {
          this.processRecords = [
            {
              id: 1,
              time: '2024-01-15 14:20:30',
              user: '张医生',
              status: 1, // å¤„理中
              reportDepts: ['医务科', '护理部'],
              remark: '已收到反馈，正在安排相关人员核查情况',
              attachments: [
                { id: 1, name: '初步调查记录.docx' },
                { id: 2, name: '患者沟通记录.jpg' }
              ]
            },
            {
              id: 2,
              time: '2024-01-15 10:45:12',
              user: '系统',
              status: 0, // å¾…处理
              remark: '系统自动识别为异常反馈，已分配到责任科室',
              attachments: []
            }
          ];
          resolve();
        }, 300);
      });
    },

    // åˆ¤æ–­æ˜¯å¦ä¸ºä¸æ»¡æ„é€‰é¡¹
    isUnsatisfactoryOption(value) {
      const unsatisfactoryValues = [
        '不满意',
        '非常不满意',
        '不够专业',
        '非常不专业',
        '不够充分',
        '非常不充分'
      ];
      return unsatisfactoryValues.includes(value);
    },

    // èŽ·å–状态标签类型
    getStatusTagType(status) {
      switch (status) {
        case 0: return 'warning'; // å¾…处理
        case 1: return 'primary'; // å¤„理中
        case 2: return 'success'; // å·²å¤„理
        case 3: return 'danger';  // å·²é©³å›ž
        default: return 'info';
      }
    },

    // èŽ·å–状态文本
    getStatusText(status) {
      switch (status) {
        case 0: return '待处理';
        case 1: return '处理中';
        case 2: return '已处理';
        case 3: return '已驳回';
        default: return '未知';
      }
    },

    // å¤„理异常
    handleProcess() {
      this.processForm = {
        status: this.currentRecord.processStatus === 0 ? 1 : this.currentRecord.processStatus,
        reportDepts: [],
        remark: ''
      };
      this.processDialogVisible = true;
    },

    // æäº¤å¤„理
    async submitProcess() {
      this.$refs.processForm.validate(async (valid) => {
        if (valid) {
          this.processing = true;
          try {
            // Mock API调用
            await new Promise(resolve => setTimeout(resolve, 1000));

            this.$message.success('处理提交成功');
            this.processDialogVisible = false;

            // é‡æ–°åŠ è½½æ•°æ®
            await this.loadData();

            // è§¦å‘父组件刷新
            this.$emit('processed');
          } finally {
            this.processing = false;
          }
        }
      });
    },

    // é¢„览文件
    handlePreviewFile(file) {
      this.$message.info(`预览文件: ${file.name}`);
    },

    // å¤„理对话框关闭
    handleClose() {
      this.$emit('close');
    },

    // æ–‡ä»¶ä¸Šä¼ ç›¸å…³æ–¹æ³•
    handleFilePreview(file) {
      console.log('预览文件:', file);
    },

    handleFileRemove(file, fileList) {
      console.log('移除文件:', file, fileList);
    },

    beforeFileRemove(file) {
      return this.$confirm(`确定移除 ${file.name}？`);
    },

    handleFileExceed(files, fileList) {
      this.$message.warning(`当前限制选择 3 ä¸ªæ–‡ä»¶ï¼Œæœ¬æ¬¡é€‰æ‹©äº† ${files.length} ä¸ªæ–‡ä»¶ï¼Œå…±é€‰æ‹©äº† ${files.length + fileList.length} ä¸ªæ–‡ä»¶`);
    }
  }
};
</script>

<style lang="scss" scoped>
.exception-detail-dialog {
  ::v-deep .el-dialog {
    max-height: 85vh;
    display: flex;
    flex-direction: column;

    .el-dialog__body {
      flex: 1;
      overflow-y: auto;
      padding: 20px;
    }
  }

  .info-section {
    margin-bottom: 20px;
    padding: 20px;
    background: #f8f9fa;
    border-radius: 8px;
    border: 1px solid #ebeef5;

    .section-title {
      font-size: 16px;
      font-weight: 600;
      color: #303133;
      margin-bottom: 15px;
      padding-bottom: 10px;
      border-bottom: 2px solid #409EFF;
    }

    .info-item {
      margin-bottom: 12px;
      display: flex;
      align-items: center;

      .label {
        font-size: 14px;
        color: #606266;
        min-width: 80px;
        font-weight: 500;
      }

      .value {
        font-size: 14px;
        color: #303133;
        font-weight: 500;
      }
    }
  }

  .questionnaire-section {
    margin-bottom: 20px;
    padding: 20px;
    background: #fff;
    border-radius: 8px;
    border: 1px solid #ebeef5;

    .section-title {
      font-size: 16px;
      font-weight: 600;
      color: #303133;
      margin-bottom: 15px;
      padding-bottom: 10px;
      border-bottom: 2px solid #409EFF;
    }

    .questionnaire-content {
      .question-item {
        margin-bottom: 20px;
        padding: 15px;
        border-radius: 6px;
        border: 1px solid #ebeef5;
        transition: all 0.3s;

        &:hover {
          border-color: #409EFF;
          box-shadow: 0 2px 12px 0 rgba(64, 158, 255, 0.1);
        }

        .question-header {
          display: flex;
          align-items: center;
          margin-bottom: 15px;
          padding-bottom: 10px;
          border-bottom: 1px dashed #dcdfe6;

          .question-index {
            font-weight: 600;
            color: #409EFF;
            margin-right: 8px;
            font-size: 15px;
          }

          .question-text {
            flex: 1;
            font-size: 15px;
            color: #303133;
            font-weight: 500;
            line-height: 1.5;
          }

          .question-type {
            margin-left: 10px;
          }
        }

        .question-options {
          ::v-deep .el-radio-group {
            display: flex;
            flex-direction: column;
            gap: 10px;
          }

          ::v-deep .el-checkbox-group {
            display: flex;
            flex-wrap: wrap;
            gap: 15px;
          }

          ::v-deep .el-radio,
          ::v-deep .el-checkbox {
            margin: 0;
            padding: 8px 12px;
            border-radius: 4px;
            border: 1px solid #ebeef5;
            transition: all 0.3s;

            &:hover {
              background: #f5f7fa;
            }

            &.unsatisfactory-option {
              border-color: #e6a23c;
              background: #fdf6ec;
            }
          }
        }

        .additional-remark {
          margin-top: 15px;
          padding: 12px;
          background: #f0f9ff;
          border-radius: 6px;
          border-left: 4px solid #409EFF;

          .remark-label {
            font-size: 13px;
            color: #606266;
            font-weight: 500;
            margin-bottom: 5px;
          }

          .remark-content {
            font-size: 14px;
            color: #303133;
            line-height: 1.6;
          }
        }
      }
    }
  }

  .process-section {
    .section-title {
      font-size: 16px;
      font-weight: 600;
      color: #303133;
      margin-bottom: 15px;
      padding-bottom: 10px;
      border-bottom: 2px solid #409EFF;
    }

    .process-timeline {
      ::v-deep .el-timeline-item {
        padding-bottom: 20px;

        .el-timeline-item__timestamp {
          font-size: 13px;
          color: #909399;
        }
      }

      .process-item {
        .process-header {
          display: flex;
          justify-content: space-between;
          align-items: center;
          margin-bottom: 10px;

          .process-user {
            font-size: 14px;
            font-weight: 600;
            color: #409EFF;
          }
        }

        .process-content {
          .process-depts {
            margin-bottom: 8px;

            .label {
              font-size: 13px;
              color: #606266;
              margin-right: 5px;
            }

            .dept-tag {
              margin-right: 5px;
              margin-bottom: 5px;
            }
          }

          .process-remark {
            margin-bottom: 8px;

            .label {
              font-size: 13px;
              color: #606266;
              margin-right: 5px;
            }

            .content {
              font-size: 13px;
              color: #303133;
              line-height: 1.5;
            }
          }

          .process-attachments {
            .label {
              font-size: 13px;
              color: #606266;
              margin-right: 5px;
            }

            ::v-deep .el-button {
              margin-right: 8px;
              margin-bottom: 5px;
            }
          }
        }
      }
    }

    .no-record {
      text-align: center;
      padding: 40px 0;
      color: #909399;
      font-style: italic;
      background: #f8f9fa;
      border-radius: 6px;
    }
  }

  .dialog-footer {
    display: flex;
    justify-content: flex-end;
    align-items: center;
    gap: 10px;
  }
}
</style>