From 2f95715172c19793ed8774d3647e2ae2ce6b65c1 Mon Sep 17 00:00:00 2001
From: sinake <sinake1@qq.com>
Date: 星期四, 25 九月 2025 15:01:57 +0800
Subject: [PATCH] 新增满意度统计
---
smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java | 114 +++++++++++++++++++++++++++++++++++++++++++++++++++++++--
1 files changed, 110 insertions(+), 4 deletions(-)
diff --git a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
index eb4417e..643e2cb 100644
--- a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
+++ b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
@@ -2289,10 +2289,9 @@
* @return
*/
@Override
- public List<ServiceSubtaskStatistic> getSfStatisticsAsk(ServiceSubtaskCountReq serviceSubtaskCountReq) {
+ public List<ServiceSubtaskStatistic> getSfStatisticsJoy(ServiceSubtaskCountReq serviceSubtaskCountReq) {
log.error("getSfStatistics鐨勫叆鍙備负锛歿}", serviceSubtaskCountReq);
List<ServiceSubtaskStatistic> serviceSubtaskStatistics = new ArrayList<>();
- List<ServiceSubtask> rawData = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq);
// 鏍规嵁鏉′欢杩涜鍒嗙粍
Map<String, List<ServiceSubtask>> collect = new HashMap<>();
@@ -2300,6 +2299,7 @@
if (serviceSubtaskCountReq.getLeavehospitaldistrictcodes() != null && serviceSubtaskCountReq.getLeavehospitaldistrictcodes().size() > 0) {
if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) {
collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrname()).orElse("Unknown")));
+
} else {
collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getLeavehospitaldistrictname()).orElse("Unknown")));
}
@@ -2310,12 +2310,12 @@
collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDeptname()).orElse("Unknown")));
}
}
-
+ List<ServiceSubtaskCount> joySubCount=serviceSubtaskMapper.getSfStatisticsJoy(serviceSubtaskCountReq);
for (List<ServiceSubtask> serviceSubtaskList : collect.values()) {
if (CollectionUtils.isEmpty(serviceSubtaskList)) {
continue;
}
- ServiceSubtaskStatistic statistic = getStatistic(serviceSubtaskList);
+ ServiceSubtaskStatistic statistic = getStatisticJoy(serviceSubtaskList,joySubCount);
//鍙婃椂鐜�
ServiceSubtask ss = new ServiceSubtask();
@@ -2442,6 +2442,112 @@
return serviceSubtaskStatistic;
}
+ private ServiceSubtaskStatistic getStatisticJoy(List<ServiceSubtask> serviceSubtaskList,List<ServiceSubtaskCount> joySubCount) {
+ ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic();
+ //鏍煎紡鍖栦负涓や綅灏忔暟鐨勭櫨鍒嗘瘮
+ DecimalFormat percentFormat = new DecimalFormat("##.##%");
+ serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname());
+ serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode());
+ serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname());
+ serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode());
+ serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode());
+ serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname());
+ //鍑洪櫌浜烘
+ serviceSubtaskStatistic.setDischargeCount(serviceSubtaskList.size());
+ serviceSubtaskStatistic.setJoyCount(0L);
+ serviceSubtaskStatistic.setJoyAllCount(0L);
+ for (ServiceSubtask serviceSubtask : serviceSubtaskList) {
+ //婊℃剰搴�
+ List<ServiceSubtaskCount> joyCountTemp= joySubCount.stream().filter(r->r.getSubTaskId().equals(serviceSubtask.getId()))
+ .collect(Collectors.toList());
+ if(joyCountTemp!=null&&joyCountTemp.size()>0){
+ if(ObjectUtils.isNotEmpty(joyCountTemp.get(0).getJoyCount()))
+ serviceSubtaskStatistic.setJoyCount(serviceSubtaskStatistic.getJoyCount()+joyCountTemp.get(0).getJoyCount());
+ if(ObjectUtils.isNotEmpty(joyCountTemp.get(0).getJoyAllCount()))
+ serviceSubtaskStatistic.setJoyAllCount(serviceSubtaskStatistic.getJoyAllCount()+joyCountTemp.get(0).getJoyAllCount());
+ }
+ //鏃犻渶闅忚浜烘
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) {
+ serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L);
+ }
+ //搴旈殢璁夸汉娆�
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) {
+ serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L);
+ }
+
+ //棣栨鍑洪櫌闅忚
+ if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() == 1) {
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) {
+ serviceSubtaskStatistic.setNeedFollowUp(serviceSubtaskStatistic.getNeedFollowUp() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) {
+ serviceSubtaskStatistic.setPendingFollowUp(serviceSubtaskStatistic.getPendingFollowUp() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && ( serviceSubtask.getSendstate() == 6)) {
+ serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) {
+ serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L);
+ }
+ if (serviceSubtaskStatistic.getNeedFollowUp() > 0) {
+ double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccess() + serviceSubtaskStatistic.getFollowUpFail()) / serviceSubtaskStatistic.getNeedFollowUp();
+ serviceSubtaskStatistic.setFollowUpRate(percentFormat.format(rate));
+ } else {
+ serviceSubtaskStatistic.setFollowUpRate("0.00%");
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("1")) {
+ serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("4")) {
+ serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("5")) {
+ serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) {
+ serviceSubtaskStatistic.setAbnormal(serviceSubtaskStatistic.getAbnormal() + 1L);
+ }
+ }//浜屾鍑洪櫌闅忚
+ else if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() > 1) {
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) {
+ serviceSubtaskStatistic.setNeedFollowUpAgain(serviceSubtaskStatistic.getNeedFollowUpAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) {
+ serviceSubtaskStatistic.setPendingFollowUpAgain(serviceSubtaskStatistic.getPendingFollowUpAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 1 || serviceSubtask.getSendstate() == 3 || serviceSubtask.getSendstate() == 6)) {
+ serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) {
+ serviceSubtaskStatistic.setFollowUpFailAgain(serviceSubtaskStatistic.getFollowUpFailAgain() + 1L);
+ }
+ if (serviceSubtaskStatistic.getNeedFollowUp() > 0) {
+ double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccessAgain() + serviceSubtaskStatistic.getFollowUpFailAgain()) / serviceSubtaskStatistic.getNeedFollowUpAgain();
+ serviceSubtaskStatistic.setFollowUpRateAgain(percentFormat.format(rate));
+ } else {
+ serviceSubtaskStatistic.setFollowUpRateAgain("0.00%");
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("1")) {
+ serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("4")) {
+ serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getPreachform().equals("5")) {
+ serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L);
+ }
+ if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) {
+ serviceSubtaskStatistic.setAbnormalAgain(serviceSubtaskStatistic.getAbnormalAgain() + 1L);
+ }
+ }
+
+
+ }
+
+
+ return serviceSubtaskStatistic;
+ }
+
private IvrTaskTemplateScriptVO getNextQuestion(List<IvrTaskTemplateScriptVO> IvrTaskTemplateScriptVOList, IvrTaskTemplateScriptVO IvrTaskTemplateScriptVO) {
for (int j = 0; j < IvrTaskTemplateScriptVOList.size(); j++) {
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