From 74fbf1d9ae44bf3354f46caa0e43a2358fa1fbea Mon Sep 17 00:00:00 2001
From: 陈昶聿 <chychen@nbjetron.com>
Date: 星期三, 23 九月 2026 17:11:58 +0800
Subject: [PATCH] 【丽水】更新AI电话
---
smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java | 131 ++++++++++++++++++++++++++++++++++---------
1 files changed, 103 insertions(+), 28 deletions(-)
diff --git a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
index 5ecccd8..b8d7732 100644
--- a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
+++ b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
@@ -6230,7 +6230,8 @@
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
//璁板綍鐘舵��
setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
- return phoneCallBackYQVO;
+ back = phoneCallBackYQVO;
+ return back;
}
flag = 1;
@@ -6274,12 +6275,9 @@
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
phoneCallBackYQVO.setType("text");
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
- //灏嗙粨鏋滃啓杩沝etail琛紙鏈鐨勬槑缁嗗湪涓婇潰鍖归厤鎴愬姛鏃跺凡缁忕粍瑁呭苟瀛樺叆serviceSubtaskDetailList锛岃繖閲岀洿鎺ヨ惤搴擄紝閬垮厤閲嶅鏂板锛�
- serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
- serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
- serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
- saveQuestionAnswerPhone(serviceSubTaskDetailReq);
- return phoneCallBackYQVO;
+ //鏄庣粏鍦ㄦ湰棰樺尮閰嶆垚鍔熸椂宸茶惤搴擄紙瑙佷笂鏂� saveQuestionAnswerPhone锛夛紝杩欓噷涓嶅啀閲嶅淇濆瓨
+ back = phoneCallBackYQVO;
+ return back;
}
for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
@@ -6296,6 +6294,15 @@
redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
}
}
+ //涓嬩竴棰樿剼鏈病鎵惧埌鏃讹紝鍏滃簳閲嶉棶褰撳墠棰橈紝閬垮厤璋冪敤鏂硅鍒や负鏈鐞嗚�岄��鍥炴鍒欒瘑鍒�
+ if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) {
+ log.error("涓嬩竴棰樿剼鏈湭鎵惧埌锛岄噸闂綋鍓嶉锛宯extQuestion锛歿}", nextQuestion);
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, questionText));
+ }
+ back = phoneCallBackYQVO;
+ return back;
} else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
phoneCallBackYQVO.setType("text");
@@ -6324,33 +6331,101 @@
//鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
-// return phoneCallBackYQVO;
+ //缁撴潫璇凡鎷艰繘杩斿洖鍊硷紝鎸傛満鐢卞钩鍙版寜杩斿洖鍊兼墽琛�
+ back = phoneCallBackYQVO;
+ return back;
}
} else {
- log.info("娌℃湁鍖归厤涓�----------------------------");
- //flag=0,璇存槑娌� 鍖归厤涓婏紝涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵
- if (matched == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1 && flag == 0) {
- ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
- List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
- ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
- //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
- if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
- String questionvoice = serviceSubtaskDetail.getQuestionvoice();
- String[] split = questionvoice.split("\\\\");
- if (split.length > 0) {
- String lastPart = split[split.length - 1];
- serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+ //AI娌℃湁鍖归厤涓婏細鐢盇I鍒嗘敮鑷繁鎸�"娌￠棶娓呭氨閲嶉棶"鐨勬鏁板鐞嗭紝涓嶅啀閫�鍥炴鍒欒瘑鍒�
+ log.info("ai娌℃湁鍖归厤涓�----------------------------");
+ //娌″尮閰嶄笂涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵锛坢atchedtext缃┖锛屼笌姝ｅ垯璺緞鍙ｅ緞涓�鑷达級
+ ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
+ List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
+ ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
+ //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
+ if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
+ String questionvoice = serviceSubtaskDetail.getQuestionvoice();
+ String[] split = questionvoice.split("\\\\");
+ if (split.length > 0) {
+ String lastPart = split[split.length - 1];
+ serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+ }
+ }
+ serviceSubtaskDetailList.add(serviceSubtaskDetail);
+ //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
+ serviceSubtaskDetailList.get(0).setMatchedtext("");
+ serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
+ serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
+ serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
+ saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+
+ String mateKey = phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid();
+ Integer count = null;
+ Object countObj = redisCache.getCacheObject(mateKey);
+ if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj;
+ if (count != null && count >= ivrTaskTemplate.getMateNum()) {
+ //娌″尮閰嶆鏁板凡缁忕敤婊★紝涓嶈兘鍐嶉噸闂簡
+ boolean noNextQuestion = ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()))
+ && (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0);
+ if (noNextQuestion) {
+ //宸茬粡鏄渶鍚庝竴棰橈紝鐩存帴鎸傛満
+ ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy());
+ //鏇存柊涓�涓嬪垎鏁�
+ Double score = null;
+ Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+ serviceSubtask.setScore(String.valueOf(score));
+ serviceSubtask.setFinishtime(new Date());
+ serviceSubtask.setSendstate(6L);
+ serviceSubtask.setRemark("鐢佃瘽鎷ㄦ墦宸插畬鎴�");
+ serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
+ //璁板綍鐘舵��
+ setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
+ //鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
+ ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+ redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
+ //鍘籸edis涓紝鎶婅瀛愪换鍔D鍒犻櫎
+ Long id = serviceSubtask.getId();
+ Map<String, String> map = delRedisValue(null, id.toString());
+ if (ObjectUtils.isNotEmpty(map)) {
+ redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
+ redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
+ redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ }
+ } else {
+ //杩樻湁涓嬩竴棰橈紝鎸塶extScriptno缁х画鎻愰棶
+ for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
+ if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) {
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent();
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
+ //灏嗚鎮ｈ�呯殑Redis涓殑棰樼洰ID锛岃繘琛屼慨鏀�
+ redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
+ //鏇存柊涓�涓嬪垎鏁�
+ Double score = null;
+ Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+ score = BigDecimal.valueOf(score).add(new BigDecimal(script.getScore())).doubleValue();
+ redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES);
+ //鎹㈤鎴愬姛锛屾病鍖归厤娆℃暟娓呴浂
+ redisCache.deleteObject(mateKey);
+ }
}
}
- serviceSubtaskDetailList.add(serviceSubtaskDetail);
- //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
- serviceSubtaskDetailList.get(0).setMatchedtext("");
- serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
- serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
- serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
- saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+ } else {
+ //杩樻病闂弧娆℃暟锛岀敤noMatchText寮曞鎮ｈ�呴噸绛�
+ redisCache.setCacheObject(mateKey, count == null ? 1 : count + 1, 120, TimeUnit.MINUTES);
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent()));
}
+ back = phoneCallBackYQVO;
+ return back;
}
return back;
}
--
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