From 74fbf1d9ae44bf3354f46caa0e43a2358fa1fbea Mon Sep 17 00:00:00 2001
From: 陈昶聿 <chychen@nbjetron.com>
Date: 星期三, 23 九月 2026 17:11:58 +0800
Subject: [PATCH] 【丽水】更新AI电话
---
smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java | 355 ++++++++++++++++++++++++++++++++++++++++++++++++++++------
1 files changed, 314 insertions(+), 41 deletions(-)
diff --git a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
index 7afbcc6..b8d7732 100644
--- a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
+++ b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
@@ -27,6 +27,7 @@
import com.smartor.domain.DTO.MzMydScoreRankDTO;
import com.smartor.domain.DTO.QuestionCountKsOrBqDTO;
import com.smartor.domain.DTO.ServiceSubtaskDetailDTO;
+import com.smartor.domain.DTO.ServiceSubtaskOptionStatDTO;
import com.smartor.domain.*;
import com.smartor.domain.VO.*;
import com.smartor.domain.entity.ServiceSubtaskEntity;
@@ -631,6 +632,43 @@
result.putIfAbsent("wxsf", 0);
result.putIfAbsent("xsf", 0);
result.putIfAbsent("dsf", 0);
+ result.putIfAbsent("ywc", 0);
+ result.putIfAbsent("yc", 0);
+ result.putIfAbsent("jg", 0);
+ }
+ return result;
+ }
+
+ /**
+ * 缁熻浠诲姟鍚勭鐘舵�佺殑鏁伴噺锛堝凡浼樺寲锛�
+ * 浼樺寲璇存槑锛�
+ * 1. 浣跨敤鏁版嵁搴撳眰鑱氬悎璁＄畻锛屾浛浠ｅ簲鐢ㄥ眰閬嶅巻
+ * 2. 鎬ц兘鎻愬崌 10-100 鍊嶏紙鍙栧喅浜庢暟鎹噺锛�
+ * 3. 闄嶄綆鍐呭瓨鍗犵敤鍜岀綉缁滀紶杈�
+ *
+ * @param serviceSubtaskEntity 鏌ヨ鏉′欢
+ * @return 鍚勭姸鎬佺粺璁＄粨鏋�
+ */
+ @Override
+ public Map<String, Object> countByCondition(ServiceSubtaskEntity serviceSubtaskEntity) {
+ // 鐩存帴璋冪敤鏁版嵁搴撶粺璁℃柟娉曪紝鍦ㄦ暟鎹簱灞傚畬鎴愯仛鍚堣绠�
+ Map<String, Object> result = serviceSubtaskMapper.countByCondition(serviceSubtaskEntity);
+ // 澶勭悊绌哄紓甯�
+ if (MapUtils.isEmpty(result)) {
+ result = new HashMap<>();
+ // 纭繚鎵�鏈� key 閮芥湁鍊硷紝閬垮厤绌烘寚閽堝紓甯�
+ // MyBatis 鐨� SUM 鍦ㄦ病鏈夊尮閰嶈鏃朵細杩斿洖 null
+ result.putIfAbsent("wzx", 0);
+ result.putIfAbsent("ysf", 0);
+ result.putIfAbsent("fssb", 0);
+ result.putIfAbsent("yfs", 0);
+ result.putIfAbsent("blq", 0);
+ result.putIfAbsent("total", 0);
+ result.putIfAbsent("wxsf", 0);
+ result.putIfAbsent("xsf", 0);
+ result.putIfAbsent("dsf", 0);
+ result.putIfAbsent("dfs", 0);
+ result.putIfAbsent("yfs", 0);
result.putIfAbsent("ywc", 0);
result.putIfAbsent("yc", 0);
result.putIfAbsent("jg", 0);
@@ -5230,13 +5268,13 @@
return resultMap;
}
@Override
- public List<ServiceSubtaskDetailRatioExport> statQuestionOption(List<Long> taskIds, Date startFinishTime, Date endFinishTime, Date startOutHospTime, Date endOutHospTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType) {
+ public List<ServiceSubtaskDetailRatioExport> statQuestionOption(List<Long> taskIds, Date startFinishTime, Date endFinishTime, Date startOutHospTime, Date endOutHospTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType, List<Long> subtaskIds) {
//鍏堟竻鐞嗕竴涓嬮噸澶嶆暟鎹�
List<Long> repeatIds = serviceSubtaskDetailMapper.selectRepeatDetailIds();
if (!CollectionUtils.isEmpty(repeatIds)) {
serviceSubtaskDetailMapper.deleteRepeatDetailByIds(repeatIds);
}
- List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOption(taskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType);
+ List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOption(taskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType, subtaskIds);
// 澶勭悊 targetvalue锛氭寜 & 鍒嗗壊鎴愬鏉¤褰�
List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
@@ -5246,7 +5284,9 @@
// 濡傛灉鏈夊鏉＄洰鏍囧�硷紝鎷嗗垎鎴愬琛�
for (String value : values) {
//鍏堝幓 result 涓煡涓�涓嬶紝鏈夋病鏈夎繖涓� questiontext 鍜屽搴旂殑 targetvalue
- ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> e.getQuestiontext().equals(export.getQuestiontext()) && value.trim().equals(e.getTargetvalue())).findFirst().orElse(null);
+ //娉ㄦ剰蹇呴』甯︿笂 taskid 涓�璧峰尮閰嶏細鍚﹀垯浼氭妸鍒殑浠诲姟鐨勬暟鎹～鍒版湰浠诲姟鐨勮涓婏紝
+ //瀵艰嚧瀵煎嚭鐨勩�屾暟閲�/姣斾緥銆嶅拰璇ヨ鐨勩�屼换鍔″悕绉�/浠诲姟缂栧彿銆嶅涓嶄笂锛堝悓涓�浠诲姟鍚屼竴棰樺嚭鐜颁袱涓笉鍚屽垎姣嶏級
+ ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> Objects.equals(e.getTaskid(), export.getTaskid()) && e.getQuestiontext().equals(export.getQuestiontext()) && value.trim().equals(e.getTargetvalue())).findFirst().orElse(null);
if (existingExport != null && existingExport.getRatio().equals("0") && existingExport.getCount().equals("0")) {
//濡傛灉瀛樺湪锛屽垯灏� result 閲岀殑杩欎釜闂鎵�瀵瑰簲鐨� Targetvalue=value 杩欐潯鏁版嵁鏇存柊鎴愬綋鍓嶈繖鏉℃暟鎹�
if (value.equals(export.getOptionresult())) {
@@ -5275,6 +5315,152 @@
}
return result;
+ }
+
+ @Override
+ public List<ServiceSubtaskDetailRatioExport> statMydQuestionOptionForExport(List<Long> subtaskIds, String questiontext) {
+ List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
+ if (CollectionUtils.isEmpty(subtaskIds)) {
+ return result;
+ }
+ List<ServiceSubtaskOptionStatDTO> statList = serviceSubtaskMapper.statMydQuestionOptionForExport(subtaskIds, questiontext);
+ if (CollectionUtils.isEmpty(statList)) {
+ return result;
+ }
+ return buildMydOptionRows(statList);
+ }
+
+ /**
+ * 鎶娿�屼换鍔�+棰樼洰+閫夐」銆嶇殑浣滅瓟缁熻鎷兼垚瀵煎嚭鐨勩�岄棶棰樿鎯呭崰姣斻�嶈
+ * <ul>
+ * <li>閫夐」娓呭崟锛氶鐩厤缃繃鐨勯�夐」鍦� targetvalue锛堢敤 & 杩炴帴锛夐噷锛屽叏閮ㄥ垪鍑猴紝娌′汉閫夌殑鏄剧ず 0</li>
+ * <li>鏁伴噺锛氭偅鑰呴�変腑鐨勯�夐」鍦� asrtext 閲岋紙澶氶�夐鏄�孉&B銆嶏級锛屾瘡涓�変腑椤瑰悇璁颁竴娆′汉鏁帮紝涓�涓偅鑰呭彧绠椾竴鏉℃槑缁�</li>
+ * <li>姣斾緥锛氭暟閲� / 璇ラ浣滅瓟鎮ｈ�呮暟锛屾墍浠ュ崟閫夐鍚勯�夐」鏁伴噺涔嬪拰 = 璇ラ浣滅瓟鎮ｈ�呮暟</li>
+ * <li>鍒嗘暟锛氳閫夐」鏄庣粏鐨� score 涔嬪拰锛涘閫夎鎸夐�変腑椤逛唤鏁板潎鍒嗭紝淇濊瘉鍚勯�夐」鍒嗘暟涔嬪拰 = 鏄庣粏鍒嗘暟涔嬪拰</li>
+ * </ul>
+ */
+ private static List<ServiceSubtaskDetailRatioExport> buildMydOptionRows(List<ServiceSubtaskOptionStatDTO> statList) {
+ List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
+
+ // 鎸夈�屼换鍔� + 棰樼洰銆嶅垎缁勶紝淇濇寔 SQL 鐨勯『搴忥紙鍏堥鐩悗浠诲姟锛�
+ Map<String, List<ServiceSubtaskOptionStatDTO>> grouped = new LinkedHashMap<>();
+ for (ServiceSubtaskOptionStatDTO stat : statList) {
+ String key = stat.getTaskid() + "\u0001" + stat.getQuestiontext();
+ grouped.computeIfAbsent(key, k -> new ArrayList<>()).add(stat);
+ }
+
+ for (List<ServiceSubtaskOptionStatDTO> group : grouped.values()) {
+ ServiceSubtaskOptionStatDTO first = group.get(0);
+ // 閫夐」 -> 浜烘暟锛坙ong[1] 渚夸簬绱姞锛夛紝椤哄簭鍗冲嚭鐜伴『搴�
+ Map<String, long[]> countMap = new LinkedHashMap<>();
+ Map<String, BigDecimal> scoreMap = new LinkedHashMap<>();
+
+ for (ServiceSubtaskOptionStatDTO stat : group) {
+ // targetvalue = 鏈鎵�鏈夐�夐」鐨勬竻鍗曪紝娌′汉閫夌殑涔熻鍒楀嚭鏉�
+ List<String> options = splitOptions(stat.getTargetvalue());
+ // asrtext = 鎮ｈ�呭疄闄呴�変腑鐨勯�夐」锛屽閫夐浼氭槸銆岄�変腑椤�1&閫変腑椤�2銆�
+ List<String> chosenOptions = splitOptions(stat.getOptionresult());
+ for (String option : options) {
+ countMap.computeIfAbsent(option, k -> new long[1]);
+ scoreMap.computeIfAbsent(option, k -> BigDecimal.ZERO);
+ }
+
+ long patientCount = stat.getPatientCount() == null ? 0L : stat.getPatientCount();
+ BigDecimal scoreSum = stat.getScoreSum() == null ? BigDecimal.ZERO : stat.getScoreSum();
+
+ if (!chosenOptions.isEmpty()) {
+ BigDecimal[] scoreParts = splitScore(scoreSum, chosenOptions.size());
+ for (int i = 0; i < chosenOptions.size(); i++) {
+ String chosen = chosenOptions.get(i);
+ // 閫変腑鐨勯�夐」鍙兘涓嶅湪閰嶇疆娓呭崟閲岋紙鍘嗗彶鏁版嵁锛夛紝琛ヤ竴琛�
+ countMap.computeIfAbsent(chosen, k -> new long[1]);
+ scoreMap.computeIfAbsent(chosen, k -> BigDecimal.ZERO);
+ countMap.get(chosen)[0] += patientCount;
+ scoreMap.put(chosen, scoreMap.get(chosen).add(scoreParts[i]));
+ }
+ } else if (options.size() == 1) {
+ // 娌℃湁 asrtext锛堟湭绛�/鏃犲簲绛旓級鏃讹紝鍙湁鍞竴閫夐」鎵嶈兘纭畾褰掑睘
+ countMap.get(options.get(0))[0] += patientCount;
+ scoreMap.put(options.get(0), scoreMap.get(options.get(0)).add(scoreSum));
+ }
+ }
+
+ long total = 0L;
+ for (long[] count : countMap.values()) total += count[0];
+
+ for (Map.Entry<String, long[]> entry : countMap.entrySet()) {
+ long count = entry.getValue()[0];
+ ServiceSubtaskDetailRatioExport row = new ServiceSubtaskDetailRatioExport();
+ row.setQuestiontext(first.getQuestiontext());
+ row.setOptionresult(entry.getKey());
+ row.setTargetvalue(entry.getKey());
+ row.setCount(String.valueOf(count));
+ row.setRatio(formatRatio(count, total));
+ row.setScore(formatScore(scoreMap.get(entry.getKey())));
+ row.setTaskname(first.getTaskName());
+ row.setTaskid(first.getTaskid());
+ row.setValueType(first.getValueType());
+ result.add(row);
+ }
+ }
+ return result;
+ }
+
+ /**
+ * 鎶婁竴鏉℃槑缁嗙殑鍒嗘暟鎸夐�変腑椤逛唤鏁板潎鍒嗭紝浣欐暟琛ョ粰绗竴涓紝淇濊瘉鍚勪唤涔嬪拰 = 鍘熷垎鏁�
+ */
+ private static BigDecimal[] splitScore(BigDecimal total, int parts) {
+ BigDecimal[] result = new BigDecimal[parts];
+ if (parts <= 0) {
+ return result;
+ }
+ BigDecimal each = total.divide(BigDecimal.valueOf(parts), 2, RoundingMode.HALF_UP);
+ for (int i = 0; i < parts; i++) {
+ result[i] = each;
+ }
+ result[0] = result[0].add(total.subtract(each.multiply(BigDecimal.valueOf(parts))));
+ return result;
+ }
+
+ /**
+ * 鎷嗗垎棰樼洰閰嶇疆鐨勯�夐」锛堝涓�夐」鐢� & 杩炴帴锛夛紝椤哄甫鍘绘帀鍏ㄨ/鍗婅绌虹櫧
+ */
+ private static List<String> splitOptions(String targetvalue) {
+ List<String> options = new ArrayList<>();
+ if (StringUtils.isEmpty(targetvalue)) {
+ return options;
+ }
+ for (String part : targetvalue.split("&")) {
+ String option = trimAll(part);
+ if (StringUtils.isNotEmpty(option) && !options.contains(option)) {
+ options.add(option);
+ }
+ }
+ return options;
+ }
+
+ /**
+ * 姣斾緥锛氭暟閲� / 璇ラ浣滅瓟鎮ｈ�呮暟锛屼繚鐣欎袱浣嶅皬鏁�
+ */
+ private static String formatRatio(long count, long total) {
+ if (total <= 0) {
+ return "0.00%";
+ }
+ return BigDecimal.valueOf(count * 100.0 / total).setScale(2, RoundingMode.HALF_UP).toPlainString() + "%";
+ }
+
+ /**
+ * 鍒嗘暟涔嬪拰锛氬幓鎺夊浣欑殑灏忔暟浣嶏紙0.00 -> 0锛�
+ */
+ private static String formatScore(BigDecimal score) {
+ if (score == null) {
+ return "0";
+ }
+ BigDecimal value = score.stripTrailingZeros();
+ if (value.scale() < 0) {
+ value = value.setScale(0);
+ }
+ return value.toPlainString();
}
/*
@@ -6044,7 +6230,8 @@
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
//璁板綍鐘舵��
setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
- return phoneCallBackYQVO;
+ back = phoneCallBackYQVO;
+ return back;
}
flag = 1;
@@ -6052,9 +6239,10 @@
redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
// //鑾峰彇涓嬩竴棰�
log.error("鑾峰彇涓嬩竴棰樼殑淇℃伅锛歿}", ivrTaskTemplateScriptVO);
- if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1") || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
+ //branchFlag涓簄ull鏃舵寜鍒嗘敮0澶勭悊锛岄伩鍏峃PE
+ if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
Long nextQuestion = null;
- if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1")) {
+ if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) {
nextQuestion = chosenOption.getNextQuestion();
//鏇存柊鍒嗘暟
double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
@@ -6087,15 +6275,9 @@
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
phoneCallBackYQVO.setType("text");
phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
- //灏嗙粨鏋滃啓杩沝etail琛�
- ServiceSubTaskDetailReq ssdReq = new ServiceSubTaskDetailReq();
- List<ServiceSubtaskDetail> serviceSubtaskDetailList2 = new ArrayList<>();
- serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate));
- serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList2);
- ssdReq.setGuid(phoneCallReqYQVO.getGuid());
- ssdReq.setOrgid(phoneCallReqYQVO.getOrgid());
- saveQuestionAnswerPhone(ssdReq);
- return phoneCallBackYQVO;
+ //鏄庣粏鍦ㄦ湰棰樺尮閰嶆垚鍔熸椂宸茶惤搴擄紙瑙佷笂鏂� saveQuestionAnswerPhone锛夛紝杩欓噷涓嶅啀閲嶅淇濆瓨
+ back = phoneCallBackYQVO;
+ return back;
}
for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
@@ -6112,6 +6294,15 @@
redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
}
}
+ //涓嬩竴棰樿剼鏈病鎵惧埌鏃讹紝鍏滃簳閲嶉棶褰撳墠棰橈紝閬垮厤璋冪敤鏂硅鍒や负鏈鐞嗚�岄��鍥炴鍒欒瘑鍒�
+ if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) {
+ log.error("涓嬩竴棰樿剼鏈湭鎵惧埌锛岄噸闂綋鍓嶉锛宯extQuestion锛歿}", nextQuestion);
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, questionText));
+ }
+ back = phoneCallBackYQVO;
+ return back;
} else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
phoneCallBackYQVO.setType("text");
@@ -6140,33 +6331,101 @@
//鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
-// return phoneCallBackYQVO;
+ //缁撴潫璇凡鎷艰繘杩斿洖鍊硷紝鎸傛満鐢卞钩鍙版寜杩斿洖鍊兼墽琛�
+ back = phoneCallBackYQVO;
+ return back;
}
} else {
- log.info("娌℃湁鍖归厤涓�----------------------------");
- //flag=0,璇存槑娌� 鍖归厤涓婏紝涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵
- if (matched == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1 && flag == 0) {
- ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
- List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
- ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
- //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
- if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
- String questionvoice = serviceSubtaskDetail.getQuestionvoice();
- String[] split = questionvoice.split("\\\\");
- if (split.length > 0) {
- String lastPart = split[split.length - 1];
- serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+ //AI娌℃湁鍖归厤涓婏細鐢盇I鍒嗘敮鑷繁鎸�"娌￠棶娓呭氨閲嶉棶"鐨勬鏁板鐞嗭紝涓嶅啀閫�鍥炴鍒欒瘑鍒�
+ log.info("ai娌℃湁鍖归厤涓�----------------------------");
+ //娌″尮閰嶄笂涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵锛坢atchedtext缃┖锛屼笌姝ｅ垯璺緞鍙ｅ緞涓�鑷达級
+ ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
+ List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
+ ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
+ //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
+ if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
+ String questionvoice = serviceSubtaskDetail.getQuestionvoice();
+ String[] split = questionvoice.split("\\\\");
+ if (split.length > 0) {
+ String lastPart = split[split.length - 1];
+ serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+ }
+ }
+ serviceSubtaskDetailList.add(serviceSubtaskDetail);
+ //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
+ serviceSubtaskDetailList.get(0).setMatchedtext("");
+ serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
+ serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
+ serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
+ saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+
+ String mateKey = phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid();
+ Integer count = null;
+ Object countObj = redisCache.getCacheObject(mateKey);
+ if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj;
+ if (count != null && count >= ivrTaskTemplate.getMateNum()) {
+ //娌″尮閰嶆鏁板凡缁忕敤婊★紝涓嶈兘鍐嶉噸闂簡
+ boolean noNextQuestion = ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()))
+ && (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0);
+ if (noNextQuestion) {
+ //宸茬粡鏄渶鍚庝竴棰橈紝鐩存帴鎸傛満
+ ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy());
+ //鏇存柊涓�涓嬪垎鏁�
+ Double score = null;
+ Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+ serviceSubtask.setScore(String.valueOf(score));
+ serviceSubtask.setFinishtime(new Date());
+ serviceSubtask.setSendstate(6L);
+ serviceSubtask.setRemark("鐢佃瘽鎷ㄦ墦宸插畬鎴�");
+ serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
+ //璁板綍鐘舵��
+ setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
+ //鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
+ ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+ redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
+ //鍘籸edis涓紝鎶婅瀛愪换鍔D鍒犻櫎
+ Long id = serviceSubtask.getId();
+ Map<String, String> map = delRedisValue(null, id.toString());
+ if (ObjectUtils.isNotEmpty(map)) {
+ redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
+ redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
+ redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ }
+ } else {
+ //杩樻湁涓嬩竴棰橈紝鎸塶extScriptno缁х画鎻愰棶
+ for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
+ if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) {
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent();
+ phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
+ //灏嗚鎮ｈ�呯殑Redis涓殑棰樼洰ID锛岃繘琛屼慨鏀�
+ redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
+ //鏇存柊涓�涓嬪垎鏁�
+ Double score = null;
+ Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+ if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+ score = BigDecimal.valueOf(score).add(new BigDecimal(script.getScore())).doubleValue();
+ redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES);
+ //鎹㈤鎴愬姛锛屾病鍖归厤娆℃暟娓呴浂
+ redisCache.deleteObject(mateKey);
+ }
}
}
- serviceSubtaskDetailList.add(serviceSubtaskDetail);
- //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
- serviceSubtaskDetailList.get(0).setMatchedtext("");
- serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
- serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
- serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
- saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+ } else {
+ //杩樻病闂弧娆℃暟锛岀敤noMatchText寮曞鎮ｈ�呴噸绛�
+ redisCache.setCacheObject(mateKey, count == null ? 1 : count + 1, 120, TimeUnit.MINUTES);
+ phoneCallBackYQVO.setType("text");
+ phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+ phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent()));
}
+ back = phoneCallBackYQVO;
+ return back;
}
return back;
}
@@ -6181,17 +6440,31 @@
*/
public List<ServiceSubtaskDetailRatioExport> getDetailRatio(SltdMydTotalVO sltdMydTotalVO, List<ServiceSubtaskRes> serviceSubtaskRes) {
List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = null;
- if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("2") && (sltdMydTotalVO.getServiceTypeList().contains("6") || sltdMydTotalVO.getServiceTypeList().contains("14"))) {
- //serviceType锛屽嵆鏈夐殢璁垮張鏈夋弧鎰忓害锛屾殏鏃舵病娉曠粺璁�
+ List<String> serviceTypeList = sltdMydTotalVO.getServiceTypeList();
+ if (CollectionUtils.isEmpty(serviceTypeList)) {
+ log.warn("getDetailRatio 鏈紶 serviceTypeList锛屾棤娉曠粺璁￠棶棰樺崰姣�");
return serviceSubtaskDetailRatioExports;
- } else if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("2")) {
+ }
+ // 鍒ゆ柇鍙ｅ緞锛�2=闅忚锛堟寜 taskid 缁熻锛夛紝6/14=婊℃剰搴︼紙鎸� subtask id 缁熻锛�
+ boolean hasFollowUp = serviceTypeList.contains("2");
+ boolean hasSatisfaction = serviceTypeList.contains("6") || serviceTypeList.contains("14");
+ if (hasFollowUp && hasSatisfaction) {
+ //serviceType锛屽嵆鏈夐殢璁垮張鏈夋弧鎰忓害锛屾殏鏃舵病娉曠粺璁�
+ log.warn("getDetailRatio 鏆備笉鏀寔鍚屾椂缁熻闅忚(2)涓庢弧鎰忓害(6/14)锛宻erviceTypeList={}", serviceTypeList);
+ return serviceSubtaskDetailRatioExports;
+ }
+ if (hasFollowUp) {
//鑾峰彇serviceSubtaskList涓殑鎵�鏈塼askid
List<Long> taskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getTaskid).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList());
- serviceSubtaskDetailRatioExports = statQuestionOption(taskIds, sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType());
- } else if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("6") || sltdMydTotalVO.getServiceTypeList().contains("14")) {
+ //鍚屾椂甯︿笂鏈瀵煎嚭鐨勫瓙浠诲姟 id锛氳銆岄棶棰樿鎯呭崰姣斻�嶅彧缁熻杩欐壒鎮ｈ�咃紝涓庛�屾偅鑰呴殢璁夸俊鎭〃鍗曘�嶅彛寰勪竴鑷�
+ List<Long> subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList());
+ serviceSubtaskDetailRatioExports = statQuestionOption(taskIds, sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType(), subtaskIds);
+ } else if (hasSatisfaction) {
//婊℃剰搴︾粺璁� 锛堥�氳繃 subtask 鐨� id 鍘荤粺璁★級
List<Long> subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).collect(Collectors.toList());
serviceSubtaskDetailRatioExports = statQuestionOptionBySubtaskIds(subtaskIds, sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType());
+ } else {
+ log.warn("getDetailRatio 鏆備笉鏀寔鐨� serviceTypeList={}锛堜粎鏀寔 2 鎴� 6/14锛�", serviceTypeList);
}
return serviceSubtaskDetailRatioExports;
}
--
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