From d7e3192804fca756d881af360ffd5eea157ef9ad Mon Sep 17 00:00:00 2001
From: 陈昶聿 <chychen@nbjetron.com>
Date: 星期三, 21 十月 2026 15:45:18 +0800
Subject: [PATCH] 【市一】电话挂断服务

---
 smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java |  981 ++++++++++++++++++++++++++++++++++++++++++++++++++++-----
 1 files changed, 895 insertions(+), 86 deletions(-)

diff --git a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
index 7e5e14a..c7f170a 100644
--- a/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
+++ b/smartor/src/main/java/com/smartor/service/impl/ServiceSubtaskServiceImpl.java
@@ -10,13 +10,17 @@
 import com.ruoyi.common.core.redis.RedisCache;
 import com.ruoyi.common.core.service.IConfigService;
 import com.ruoyi.common.dx.MessageSend;
+import com.ruoyi.common.enums.WxGZHEnum;
 import com.ruoyi.common.exception.base.BaseException;
 import com.ruoyi.common.utils.*;
 import com.ruoyi.common.utils.http.HttpUtils;
+import com.ruoyi.common.utils.sms.smsUtils;
 import com.ruoyi.common.utils.spring.SpringUtils;
 import com.ruoyi.system.domain.SysConfig;
 import com.ruoyi.system.mapper.SysConfigMapper;
+import com.ruoyi.system.mapper.SysDeptMapper;
 import com.ruoyi.system.service.ISysConfigService;
+import com.ruoyi.system.service.ISysDeptService;
 import com.smartor.common.FtpService;
 import com.smartor.common.MtSubmitSmUtil;
 import com.smartor.common.ScheduleSubtaskBuilder;
@@ -25,6 +29,7 @@
 import com.smartor.domain.DTO.MzMydScoreRankDTO;
 import com.smartor.domain.DTO.QuestionCountKsOrBqDTO;
 import com.smartor.domain.DTO.ServiceSubtaskDetailDTO;
+import com.smartor.domain.DTO.ServiceSubtaskOptionStatDTO;
 import com.smartor.domain.*;
 import com.smartor.domain.VO.*;
 import com.smartor.domain.entity.ServiceSubtaskEntity;
@@ -46,16 +51,23 @@
 
 import java.math.BigDecimal;
 import java.math.RoundingMode;
+import java.net.URLEncoder;
+import java.nio.charset.StandardCharsets;
+import java.security.MessageDigest;
 import java.text.DecimalFormat;
 import java.text.SimpleDateFormat;
 import java.time.*;
 import java.time.format.DateTimeFormatter;
 import java.time.temporal.ChronoUnit;
 import java.util.*;
+import java.util.concurrent.Executors;
+import java.util.concurrent.ScheduledExecutorService;
 import java.util.concurrent.TimeUnit;
 import java.util.regex.Matcher;
 import java.util.regex.Pattern;
 import java.util.stream.Collectors;
+
+import static cn.hutool.core.convert.Convert.toHex;
 
 /**
  * 鍗曚竴浠诲姟锛堥殢璁匡級Service涓氬姟灞傚鐞�
@@ -129,6 +141,9 @@
     private IPatArchiveService patArchiveService;
 
     @Autowired
+    private ISysDeptService sysDeptService;
+
+    @Autowired
     private ScheduleSubtaskBuilder scheduleSubtaskBuilder;
 
     @Autowired
@@ -173,6 +188,30 @@
     @Value("${hangup}")
     private String hangup;
 
+    /**
+     * 鎸傛柇璇锋眰鏈�澶ч噸璇曟鏁帮紙鍚娆★級
+     */
+    private static final int HANGUP_MAX_RETRY = 3;
+
+    /**
+     * 鎸傛柇璇锋眰閲嶈瘯闂撮殧锛堟绉掞級
+     */
+    private static final long HANGUP_RETRY_INTERVAL_MS = 300L;
+
+    /**
+     * 鍏滃簳鎸傛柇鐨勬渶灏忓欢鏃讹紙姣锛夛細绛夊钩鍙版妸缁撴潫璇挱瀹屽啀鎸�
+     */
+    private static final long HANGUP_FALLBACK_MIN_DELAY_MS = 8000L;
+
+    /**
+     * 鍏滃簳鎸傛柇瀹氭椂鍣ㄣ��
+     * <p>
+     * 闆ㄧ划杩欏鐨勬寕鏂師鏈緷璧�"骞冲彴鎾畬缁撴潫璇悗鍐嶅洖璋冧竴娆� PlayEventCallback(playstop=true)"锛�
+     * 骞冲彴涓嶅洖璋冪數璇濆氨涓�鐩存寕鐫�銆傝繖閲岀敤涓�涓畧鎶ょ嚎绋嬫睜鍦ㄧ粨鏉熻涓嬪彂鍚庢寜瀛楁暟浼扮畻鏃堕暱鍋氬厹搴曟寕鏂紝
+     * 涓庡钩鍙板洖璋冭蛋鍚屼竴涓箓绛夋爣璁帮紝涓嶄細閲嶅鎸傛柇銆�
+     */
+    private ScheduledExecutorService hangupFallbackExecutor;
+
     @Value("${app_key_yq}")
     private String app_key_yq;
 
@@ -208,8 +247,14 @@
     private ServiceOutPathMapper serviceOutPathMapper;
 
     private static final String KEY_SEP = "\u0001";
+
+    /** 浜屾闅忚鐢熸垚閿佸墠缂�锛岄槻姝㈠悓涓�鍘熶换鍔″苟鍙戠敓鎴愬鏉′簩娆¢殢璁� */
+    private static final String AGAIN_LOCK_KEY_PREFIX = "smartor:again:lock:";
+    private static final long AGAIN_LOCK_SECONDS = 30L;
     @Autowired
     private PatMedOperationItemMapper patMedOperationItemMapper;
+    @Autowired
+    private SysDeptMapper sysDeptMapper;
 
     /**
      * 鏌ヨ鍗曚竴浠诲姟锛堥殢璁匡級
@@ -550,11 +595,22 @@
 
     @Override
     public List<ServiceSubtask> patItem2(ServiceSubtaskEntity serviceSubtaskEntity) {
+        if (serviceSubtaskEntity.getSendstateView() != null) {
+            //            1锛氬緟闅忚锛�1 琚鍙栥��2 寰呭彂閫併��3 宸插彂閫併��5 鍙戦�佸け璐ャ��7銆佽秴鏃讹級锛�2锛氬凡瀹屾垚锛� 6 宸插畬鎴愶級銆�3锛氭棤闇�闅忚锛�4 涓嶆墽琛岋級
+            if (serviceSubtaskEntity.getSendstateView() == 1)
+                serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 7L)));
+            if (serviceSubtaskEntity.getSendstateView() == 2)
+                serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(6L)));
+            if (serviceSubtaskEntity.getSendstateView() == 3)
+                serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(4L)));
+        }
         List<ServiceSubtask> serviceSubtaskList = new ArrayList<>();
-        for (Long sendstate : serviceSubtaskEntity.getSendstates()) {
-            serviceSubtaskEntity.setSendstate(sendstate);
-            List<ServiceSubtask> serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskEntity);
-            serviceSubtaskList.addAll(serviceSubtasks);
+        if(CollectionUtils.isNotEmpty(serviceSubtaskEntity.getSendstates())){
+            for (Long sendstate : serviceSubtaskEntity.getSendstates()) {
+                serviceSubtaskEntity.setSendstate(sendstate);
+                List<ServiceSubtask> serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskEntity);
+                serviceSubtaskList.addAll(serviceSubtasks);
+            }
         }
         return serviceSubtaskList;
     }
@@ -624,6 +680,45 @@
             result.putIfAbsent("wxsf", 0);
             result.putIfAbsent("xsf", 0);
             result.putIfAbsent("dsf", 0);
+            result.putIfAbsent("ywc", 0);
+            result.putIfAbsent("cs", 0);
+            result.putIfAbsent("yc", 0);
+            result.putIfAbsent("jg", 0);
+        }
+        return result;
+    }
+
+    /**
+     * 缁熻浠诲姟鍚勭鐘舵�佺殑鏁伴噺锛堝凡浼樺寲锛�
+     * 浼樺寲璇存槑锛�
+     * 1. 浣跨敤鏁版嵁搴撳眰鑱氬悎璁$畻锛屾浛浠e簲鐢ㄥ眰閬嶅巻
+     * 2. 鎬ц兘鎻愬崌 10-100 鍊嶏紙鍙栧喅浜庢暟鎹噺锛�
+     * 3. 闄嶄綆鍐呭瓨鍗犵敤鍜岀綉缁滀紶杈�
+     *
+     * @param serviceSubtaskEntity 鏌ヨ鏉′欢
+     * @return 鍚勭姸鎬佺粺璁$粨鏋�
+     */
+    @Override
+    public Map<String, Object> countByCondition(ServiceSubtaskEntity serviceSubtaskEntity) {
+        // 鐩存帴璋冪敤鏁版嵁搴撶粺璁℃柟娉曪紝鍦ㄦ暟鎹簱灞傚畬鎴愯仛鍚堣绠�
+        Map<String, Object> result = serviceSubtaskMapper.countByCondition(serviceSubtaskEntity);
+        // 澶勭悊绌哄紓甯�
+        if (MapUtils.isEmpty(result)) {
+            result = new HashMap<>();
+            // 纭繚鎵�鏈� key 閮芥湁鍊硷紝閬垮厤绌烘寚閽堝紓甯�
+            // MyBatis 鐨� SUM 鍦ㄦ病鏈夊尮閰嶈鏃朵細杩斿洖 null
+            result.putIfAbsent("wzx", 0);
+            result.putIfAbsent("ysf", 0);
+            result.putIfAbsent("fssb", 0);
+            result.putIfAbsent("yfs", 0);
+            result.putIfAbsent("blq", 0);
+            result.putIfAbsent("total", 0);
+            result.putIfAbsent("wxsf", 0);
+            result.putIfAbsent("xsf", 0);
+            result.putIfAbsent("dsf", 0);
+            result.putIfAbsent("dfs", 0);
+            result.putIfAbsent("yfs", 0);
+            result.putIfAbsent("cs", 0);
             result.putIfAbsent("ywc", 0);
             result.putIfAbsent("yc", 0);
             result.putIfAbsent("jg", 0);
@@ -724,6 +819,7 @@
      * @return 缁撴灉
      */
     @Override
+    @Transactional(rollbackFor = Exception.class)
     public String addSubTaskAgain(ServiceSubtask serviceSubtask) {
         ServiceSubtask serviceSubtask1 = selectServiceSubtaskById(serviceSubtask.getId());
         PatMedInhosp patMedInhosp = new PatMedInhosp();
@@ -733,7 +829,7 @@
         PatArchive patArchive = patArchiveMapper.selectPatArchiveByPatid(serviceSubtask1.getPatid());
         //鏅畞 鏂板鍐嶆闅忚涓嶈兘瑙﹀彂鎮h�呭啀鍏ラ櫌
         boolean inhospAgain = true;
-        if (serviceSubtask1.getOrgid().equals("47255004333112711A1001")) {
+        if ("47255004333112711A1001".equals(serviceSubtask1.getOrgid())) {
             inhospAgain = false;
         }
         if (patMedInhospList.size() > 0 && inhospAgain) {
@@ -747,13 +843,17 @@
             serviceSubtask1.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";鏃犻渶鍐嶆闅忚锛屼换鍔¤鏍囪涓嶅湪鎵ц" : "鏃犻渶鍐嶆闅忚锛屼换鍔¤鏍囪涓嶅湪鎵ц");
             serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1);
             return "鏃犻渶鍐嶆闅忚锛屼换鍔¤鏍囪涓嶅湪鎵ц";
-        } else if (StringUtils.isNotEmpty(patArchive.getNotrequiredFlag()) && patArchive.getNotrequiredFlag().equals("1")) {
+        } else if (patArchive != null && StringUtils.isNotEmpty(patArchive.getNotrequiredFlag()) && patArchive.getNotrequiredFlag().equals("1")) {
             serviceSubtask1.setIsVisitAgain(2);
             serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1);
             serviceSubtask1.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";鏃犻渶鍐嶆闅忚锛屾偅鑰呰鏍囪涓嶉渶瑕佽鏈嶅姟" : "鏃犻渶鍐嶆闅忚锛屾偅鑰呰鏍囪涓嶉渶瑕佽鏈嶅姟");
             return "鏃犻渶鍐嶆闅忚锛屾偅鑰呰鏍囪涓嶉渶瑕佽鏈嶅姟";
         } else if (ObjectUtils.isNotEmpty(serviceSubtask1.getIsVisitAgain()) && serviceSubtask1.getIsVisitAgain() == 2) {
             return "鏃犻渶鍐嶆闅忚锛岃浠诲姟宸茬粡鍐嶆闅忚杩囦簡";
+        }
+        //涓芥按涓尰闄㈡牴鎹笅娆′换鍔D鐢熸垚鍐嶆闅忚
+        if ("47231022633110211A2101".equals(serviceSubtask1.getOrgid())) {
+            return addSubTaskAgainNextTaskId(serviceSubtask1);
         }
         //鏂板鍐嶆闅忚浠诲姟
         ServiceSubtask serviceSubtask2 = DtoConversionUtils.sourceToTarget(serviceSubtask, ServiceSubtask.class);
@@ -774,6 +874,155 @@
             return "鍐嶆闅忚浠诲姟鍒涘缓鎴愬姛";
         }
         return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屽啀璇锋閲嶈瘯";
+    }
+
+    public String addSubTaskAgainNextTaskId(ServiceSubtask serviceSubtask) {
+        if (ObjectUtils.isEmpty(serviceSubtask.getTaskid())) {
+            log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛岀己灏慣askId, 鍐嶈娆¢噸璇�");
+            return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛岀己灏慣askId, 鍐嶈娆¢噸璇�";
+        }
+        // 鍚屼竴鍘熶换鍔′覆琛岀敓鎴愶紝闃叉骞跺彂閲嶅鎻掑叆
+        String lockToken = tryLockAgainTask(serviceSubtask.getId());
+        if (lockToken == null) {
+            return "鍐嶆闅忚浠诲姟姝e湪鍒涘缓涓紝璇峰嬁閲嶅鎻愪氦";
+        }
+        try {
+            ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+            if (ObjectUtils.isEmpty(serviceTask)) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾壘涓嶅埌瀵瑰簲浠诲姟 taskid = {}, 鍐嶈娆¢噸璇�", serviceSubtask.getTaskid());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾壘涓嶅埌瀵瑰簲浠诲姟 taskid = " + serviceSubtask.getTaskid() + ", 鍐嶈娆¢噸璇�";
+            }
+            // 骞傜瓑鏍¢獙锛氬悓涓�鍘熶换鍔″彧鍏佽鐢熸垚涓�鏉′簩娆¢殢璁�
+            ServiceSubtaskEntity againQuery = new ServiceSubtaskEntity();
+            againQuery.setUpid(serviceSubtask.getId().intValue());
+            if (CollectionUtils.isNotEmpty(serviceSubtaskMapper.selectServiceSubtaskList(againQuery))) {
+                return "鏃犻渶鍐嶆闅忚锛岃浠诲姟宸茬粡鍐嶆闅忚杩囦簡";
+            }
+            // 鏌ヨ鍑洪櫌璁板綍
+            PatMedInhosp patMedInhospVo = new PatMedInhosp();
+            patMedInhospVo.setOrgid(serviceSubtask.getOrgid());
+            patMedInhospVo.setInhospid(serviceSubtask.getInhospid());
+            patMedInhospVo.setCry(1);
+            List<PatMedInhosp> patMedInhospList = patMedInhospService.selectPatMedInhospList(patMedInhospVo);
+            PatMedInhosp patMedInhosp = new PatMedInhosp();
+            if (CollectionUtils.isNotEmpty(patMedInhospList)) {
+                patMedInhosp = patMedInhospList.get(0);
+            } else {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屼换鍔$己灏� 瀵瑰簲鐨勫嚭闄㈣褰�, taskid = {}, 鍐嶈娆¢噸璇�", serviceSubtask.getTaskid());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屼换鍔$己灏� 瀵瑰簲鐨勫嚭闄㈣褰�, taskid = " + serviceSubtask.getTaskid() + ", 鍐嶈娆¢噸璇�";
+            }
+            if (ObjectUtils.isEmpty(serviceTask.getNexttaskid())) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屼换鍔$己灏� nexttaskid, taskid = {}, 鍐嶈娆¢噸璇�", serviceSubtask.getTaskid());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屼换鍔$己灏� nexttaskid, taskid = " + serviceSubtask.getTaskid() + ", 鍐嶈娆¢噸璇�";
+            }
+            ServiceTask nextServiceTask = serviceTaskService.selectServiceTaskByTaskid(serviceTask.getNexttaskid());
+            if (ObjectUtils.isEmpty(nextServiceTask)) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾壘涓嶅埌瀵瑰簲浠诲姟 nexttaskid = {}, 鍐嶈娆¢噸璇�", serviceTask.getNexttaskid());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾壘涓嶅埌瀵瑰簲浠诲姟 nexttaskid = " + serviceTask.getNexttaskid() + ", 鍐嶈娆¢噸璇�";
+            }
+            PatArchive patArchive = patArchiveService.selectPatArchiveByPatid(serviceSubtask.getPatid());
+            if (ObjectUtils.isEmpty(patArchive)) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭鎵惧埌鎮h�呮。妗� patid = {}, subTaskId = {}", serviceSubtask.getPatid(), serviceSubtask.getId());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭鎵惧埌鎮h�呮。妗�, subTaskId = " + serviceSubtask.getId() + ", 鍐嶈娆¢噸璇�";
+            }
+            String config = configService.selectConfigByKey("visit.early.day");
+            Integer type = 1;
+            // 闅忚涓績绉戝
+            String centerDept = configService.selectConfigByKey("sys.smartor.center.dept", serviceSubtask.getOrgid());
+            if (ObjectUtils.isEmpty(centerDept)) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭閰嶇疆闅忚涓績绉戝鍙傛暟 sys.smartor.center.dept ,subTaskId = {}, 鍐嶈娆¢噸璇�", serviceSubtask.getId());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭閰嶇疆闅忚涓績绉戝鍙傛暟 sys.smartor.center.dept ,subTaskId = " + serviceSubtask.getId() + ", 鍐嶈娆¢噸璇�";
+            }
+            SysDept sysDeptVo = new SysDept();
+            sysDeptVo.setDeptType("1");
+            sysDeptVo.setOrgid(serviceSubtask.getOrgid());
+            sysDeptVo.setDeptCode(centerDept);
+            List<SysDept> sysDepts = sysDeptService.selectDeptList(sysDeptVo);
+            SysDept sysDept = new SysDept();
+            if (CollectionUtils.isNotEmpty(sysDepts)) {
+                sysDept = sysDepts.get(0);
+            } else {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭鎵惧埌鍙傛暟 sys.smartor.center.dept 閰嶇疆鐨勯殢璁夸腑蹇冪瀹� deptCode = {}, 鍐嶈娆¢噸璇�", centerDept);
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾湭鎵惧埌鍙傛暟 sys.smartor.center.dept 閰嶇疆鐨勯殢璁夸腑蹇冪瀹� deptCode = " + centerDept + ", 鍐嶈娆¢噸璇�";
+            }
+            // 鎸変笅涓�浠诲姟鐢熸垚浜屾闅忚瀛愪换鍔★紙琛ㄥ崟銆佸彂閫佹柟寮忓彇鑷笅涓�浠诲姟锛�
+            ServiceSubtask serviceSubtaskAgain = patMedInhospService.boxedServiceSubtask(nextServiceTask,
+                    patMedInhosp, patArchive, config, type);
+            if (ObjectUtils.isEmpty(serviceSubtaskAgain) || ObjectUtils.isEmpty(serviceSubtaskAgain.getTaskid())) {
+                log.error("鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屼笅涓�浠诲姟鐢熸垚瀛愪换鍔′负绌�, subTaskId = {}, nextTaskId = {}", serviceSubtask.getId(), serviceTask.getNexttaskid());
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屾偅鑰呭嚭闄㈣褰曚笉瀹屾暣鎴栦笅涓�浠诲姟閰嶇疆寮傚父, 鍐嶈娆¢噸璇�";
+            }
+            Date now = new Date();
+            serviceSubtaskAgain.setId(null);
+            serviceSubtaskAgain.setUpid(serviceSubtask.getId().intValue());
+            serviceSubtaskAgain.setVisitCount(ObjectUtils.isNotEmpty(serviceSubtask.getVisitCount())
+                    ? serviceSubtask.getVisitCount() + 1 : 1);
+            serviceSubtaskAgain.setSendstate(2L);
+            serviceSubtaskAgain.setIsVisitAgain(1);
+            serviceSubtaskAgain.setCreateTime(now);
+            serviceSubtaskAgain.setUpdateTime(now);
+
+//            // 浜屾闅忚鏃堕棿锛氫笂娆¢殢璁垮畬鎴愭椂闂达紙鏈畬鎴愬垯褰撳墠鏃堕棿锛�+ 涓嬩竴浠诲姟鍙戦�佸ぉ鏁帮紱杩囧幓鏃堕棿鍏滃簳涓哄綋鍓嶆椂闂�
+//            Date baseTime = ObjectUtils.isNotEmpty(serviceSubtask.getFinishtime()) ? serviceSubtask.getFinishtime() : now;
+//            int intervalDays = ObjectUtils.isNotEmpty(nextServiceTask.getSendDay())
+//                    ? nextServiceTask.getSendDay().intValue() : 0;
+//            Date nextVisitTime = DateUtils.addDays(baseTime, intervalDays);
+//            if (nextVisitTime.before(now)) {
+//                nextVisitTime = now;
+//            }
+//            serviceSubtaskAgain.setVisitTime(nextVisitTime);
+//            serviceSubtaskAgain.setLongSendTime(nextVisitTime);
+            serviceSubtaskAgain.setVisitType(serviceSubtask.getVisitType());
+            serviceSubtaskAgain.setVisitDeptCode(sysDept.getDeptCode());
+            serviceSubtaskAgain.setVisitDeptName(sysDept.getDeptName());
+            int i = serviceSubtaskMapper.insertServiceSubtask(serviceSubtaskAgain);
+            if (i != 1) {
+                return "鍐嶆闅忚浠诲姟鍒涘缓澶辫触锛屽啀璇锋閲嶈瘯";
+            }
+            // 鍒濆鍖栧彂閫佹柟寮忔槑缁嗭紝琛ュ伩锛坈ompensateTask锛夊拰瓒呮椂鍒ゆ柇渚濊禆璇ヨ〃
+            patMedInhospService.addServiceSubtaskPreachform(serviceSubtaskAgain, null);
+            // 鏉′欢鏇存柊鍘熶换鍔★細0 琛岃鏄庡凡琚叾浠栬姹傜敓鎴愶紝鎶涘紓甯稿洖婊氭湰娆℃彃鍏ョ殑閲嶅鏁版嵁
+            int updated = serviceSubtaskMapper.updateIsVisitAgainById(serviceSubtask.getId(), 2);
+            if (updated != 1) {
+                throw new BaseException("鏃犻渶鍐嶆闅忚锛岃浠诲姟宸茬粡鍐嶆闅忚杩囦簡");
+            }
+            return "鍐嶆闅忚浠诲姟鍒涘缓鎴愬姛";
+        } finally {
+            unlockAgainTask(serviceSubtask.getId(), lockToken);
+        }
+    }
+
+    /**
+     * 鑾峰彇浜屾闅忚鐢熸垚閿併�俁edis 寮傚父鏃堕檷绾т负鏁版嵁搴撳箓绛夋牎楠岋紝涓嶉樆鏂笟鍔°��
+     */
+    private String tryLockAgainTask(Long subId) {
+        String token = UUID.randomUUID().toString();
+        try {
+            Boolean locked = redisTemplate.opsForValue().setIfAbsent(
+                    AGAIN_LOCK_KEY_PREFIX + subId, token, AGAIN_LOCK_SECONDS, TimeUnit.SECONDS);
+            return Boolean.TRUE.equals(locked) ? token : null;
+        } catch (Exception e) {
+            log.warn("鍐嶆闅忚鑾峰彇Redis閿佸け璐ワ紝闄嶇骇浣跨敤鏁版嵁搴撳箓绛夋牎楠�, subId={}", subId, e);
+            return token;
+        }
+    }
+
+    /**
+     * 閲婃斁浜屾闅忚鐢熸垚閿侊紝浠呴噴鏀捐嚜宸辨寔鏈夌殑閿併��
+     */
+    private void unlockAgainTask(Long subId, String token) {
+        if (token == null) {
+            return;
+        }
+        try {
+            String lockKey = AGAIN_LOCK_KEY_PREFIX + subId;
+            Object current = redisTemplate.opsForValue().get(lockKey);
+            if (token.equals(current)) {
+                redisTemplate.delete(lockKey);
+            }
+        } catch (Exception e) {
+            log.warn("鍐嶆闅忚閲婃斁Redis閿佸け璐�, subId={}", subId, e);
+        }
     }
 
     /**
@@ -1773,6 +2022,130 @@
     }
 
     /**
+     * 缁撴潫璇紦瀛� key锛堝彧瑕佸啓杩囪 key 灏辫鏄庢湰娆″璇濆凡缁忔敹灏撅紝缁撴潫璇负绌轰篃绠楋級
+     */
+    private String jsyKey(String uuid) {
+        return uuid + "- jsy";
+    }
+
+    /**
+     * 鏈瀵硅瘽鏄惁宸茬粡鏀跺熬锛堝嵆宸茬粡涓嬪彂杩囩粨鏉熻锛夈��
+     * <p>
+     * 娉ㄦ剰锛氫笉鑳界敤 getCacheObject(...) != null 鍒ゆ柇锛岀粨鏉熻涓虹┖鏃跺啓鍏ョ殑鏄┖鍊硷紝
+     * 璇诲嚭鏉ユ槸 null 浣� key 鏄瓨鍦ㄧ殑锛屽繀椤荤敤 hasKey銆�
+     */
+    private boolean isDialogueEnded(String uuid) {
+        return StringUtils.isNotEmpty(uuid) && Boolean.TRUE.equals(redisCache.hasKey(jsyKey(uuid)));
+    }
+
+    /**
+     * 鎸傛柇鐢佃瘽锛氬箓绛� + 閲嶈瘯 + 寮傚父涓嶅鎶� + 娓呯悊缁撴潫璇紦瀛樸��
+     * <p>
+     * 骞冲彴鍥炶皟锛圥layEventCallback 鎾斁缁撴潫锛夊拰鍏滃簳瀹氭椂浠诲姟閮戒細璋冭繖閲岋紝
+     * 閫氳繃 redis 鐨� {uuid}- hangup-sent 鏍囪淇濊瘉鍚屼竴娆¢�氳瘽鍙湡姝f寕鏂竴娆°��
+     *
+     * @param uuid   閫氳瘽 uuid
+     * @param phone  琚彨鍙风爜
+     * @param reason 鎸傛柇鍘熷洜锛堜粎鐢ㄤ簬鏃ュ織鎺掓煡锛�
+     * @return true=鏈纭疄鍙戝嚭浜嗘寕鏂姹�
+     */
+    private boolean doHangup(String uuid, String phone, String reason) {
+        if (StringUtils.isEmpty(uuid)) {
+            log.warn("鎸傛柇璺宠繃锛歶uid 涓虹┖, reason={}", reason);
+            return false;
+        }
+        String sentKey = uuid + "- hangup-sent";
+        if (!redisCache.setCacheObjectIfAbsent(sentKey, "1", 30, TimeUnit.MINUTES)) {
+            log.info("鎸傛柇璺宠繃锛氳閫氳瘽宸叉寕鏂繃, uuid={}, reason={}", uuid, reason);
+            return false;
+        }
+        Map<String, String> req = new HashMap<>();
+        req.put("uuid", uuid);
+        req.put("caller", phone);
+        String body = new Gson().toJson(req);
+        for (int i = 1; i <= HANGUP_MAX_RETRY; i++) {
+            try {
+                // 鍙牎楠� HTTP 鐘舵�佺爜锛�/hangup 閫氬父鎴愬姛鍙洖 200 涓旀病鏈夊搷搴斾綋锛�
+                // 鐢� postJsonRequest 浼氬洜"鍝嶅簲涓簄ull"鎶婃垚鍔熻鍒ゆ垚澶辫触
+                HttpUtil.postJsonRequestAllowEmptyResponse(hangup, body);
+                log.info("鎸傛柇鎴愬姛, uuid={}, reason={}, 绗瑊}娆�, url={}", uuid, reason, i, hangup);
+                redisCache.setCacheObject(uuid + "- hangup", "1", 10, TimeUnit.MINUTES);
+                redisCache.deleteObject(jsyKey(uuid));
+                redisCache.deleteObject(uuid + "- hangup-planned");
+                return true;
+            } catch (Exception e) {
+                //鎶婂紓甯哥被鍨嬪拰淇℃伅鏀惧湪鍚屼竴琛岋紝鍗曡 grep 灏辫兘鐪嬪嚭鏄�"杩炰笉涓�"杩樻槸"杩斿洖闈�200"
+                log.error("鎸傛柇澶辫触, uuid={}, reason={}, 绗瑊}娆�, url={}, body={}, 鍘熷洜={}: {}",
+                        uuid, reason, i, hangup, body, e.getClass().getSimpleName(), e.getMessage(), e);
+                if (i < HANGUP_MAX_RETRY) {
+                    try {
+                        Thread.sleep(HANGUP_RETRY_INTERVAL_MS);
+                    } catch (InterruptedException ie) {
+                        Thread.currentThread().interrupt();
+                        break;
+                    }
+                }
+            }
+        }
+        // 鍏ㄩ儴澶辫触锛氶噴鏀惧箓绛夋爣璁帮紝鍏佽骞冲彴涓嬩竴娆″洖璋冩垨涓嬩竴涓厹搴曚换鍔¢噸璇�
+        redisCache.deleteObject(sentKey);
+        log.error("鎸傛柇鏈�缁堝け璐ワ紝宸查噴鏀鹃噸璇曟爣璁�, uuid={}, reason={}, url={}", uuid, reason, hangup);
+        return false;
+    }
+
+    /**
+     * 瀹夋帓涓�娆″厹搴曟寕鏂��
+     * <p>
+     * 缁撴潫璇笅鍙戝悗锛屽钩鍙版甯稿簲璇ュ啀鍥炶皟 PlayEventCallback(playstop=true)锛屾鏃剁敱 doHangup 绔嬪嵆鎸傛柇锛�
+     * 浣嗗钩鍙板瓧娈电己澶�/涓嶅洖璋冩椂鐢佃瘽浼氫竴鐩存寕鐫�锛屾墍浠ヨ繖閲屾寜缁撴潫璇瓧鏁颁及绠楁挱鏀炬椂闀匡紝鍒扮偣鍏滃簳鎸備竴娆°��
+     * 鍚屼竴涓� uuid 鍙畨鎺掍竴娆★紙{uuid}- hangup-planned 骞傜瓑锛夈��
+     *
+     * @param uuid 閫氳瘽 uuid
+     * @param phone 琚彨鍙风爜
+     * @param jsy   缁撴潫璇紙鍙兘涓虹┖锛屼负绌烘椂鎸夋渶灏忓欢鏃跺鐞嗭級
+     */
+    private void scheduleHangupFallback(String uuid, String phone, String jsy) {
+        if (StringUtils.isEmpty(uuid)) {
+            return;
+        }
+        if (!redisCache.setCacheObjectIfAbsent(uuid + "- hangup-planned", "1", 30, TimeUnit.MINUTES)) {
+            return;
+        }
+        // 涓枃 TTS 澶х害姣忕 3~4 涓瓧锛岀暀瓒充綑閲忓悗鍐嶅姞涓婃渶灏忓欢鏃�
+        int len = StringUtils.isEmpty(jsy) ? 0 : jsy.length();
+        long delay = HANGUP_FALLBACK_MIN_DELAY_MS + len * 400L;
+        if (delay > 60000L) {
+            delay = 60000L;
+        }
+        log.info("瀹夋帓鍏滃簳鎸傛柇, uuid={}, 缁撴潫璇暱搴�={}, 寤舵椂={}ms", uuid, len, delay);
+        getHangupFallbackExecutor().schedule(() -> {
+            try {
+                doHangup(uuid, phone, "缁撴潫璇挱瀹屽厹搴�");
+            } catch (Exception e) {
+                log.error("鍏滃簳鎸傛柇寮傚父, uuid={}", uuid, e);
+            }
+        }, delay, TimeUnit.MILLISECONDS);
+    }
+
+    /**
+     * 鍏滃簳鎸傛柇绾跨▼姹狅紙鎳掑姞杞斤紝瀹堟姢绾跨▼锛岃繘绋嬮��鍑轰笉鍙楀奖鍝嶏級
+     */
+    private ScheduledExecutorService getHangupFallbackExecutor() {
+        if (hangupFallbackExecutor == null) {
+            synchronized (this) {
+                if (hangupFallbackExecutor == null) {
+                    hangupFallbackExecutor = Executors.newScheduledThreadPool(2, r -> {
+                        Thread t = new Thread(r, "voice-hangup-fallback");
+                        t.setDaemon(true);
+                        return t;
+                    });
+                }
+            }
+        }
+        return hangupFallbackExecutor;
+    }
+
+    /**
      * 鐢佃瘽ASR閫氳瘽鍥炶皟(闆ㄧ划)
      *
      * @param phoneCallReqYQVO
@@ -1782,6 +2155,15 @@
         //鍏堟妸璇ubId浠巆ache_exist涓墧闄わ紝鍙鏈夊洖璋冨氨鍓旈櫎锛堢洰鐨勬槸锛屽敖蹇cache-exist涓虹┖锛屽幓缂撳瓨涓嬩竴鎵硅鎵撶殑鐢佃瘽;杩欓噷鍓旈櫎涓嶅奖鍝嶇數璇濈殑姝e父涓氬姟锛�
 //        redisCache.removeElementFromList("cache-exist", phoneCallReqYQVO.getTaskid());
 
+        //uuid / taskid / phone 鏄悗闈㈡墍鏈夐�昏緫鐨勫墠鎻愶紝缂轰簡灏辩洿鎺ュ拷鐣ワ紝閬垮厤 Long.valueOf(null)銆乶ull.trim() 涔嬬被鐨� 500
+        if (StringUtils.isEmpty(phoneCallReqYQVO.getUuid()) || StringUtils.isEmpty(phoneCallReqYQVO.getTaskid())
+                || StringUtils.isEmpty(phoneCallReqYQVO.getPhone())) {
+            log.warn("闆ㄧ划鍥炶皟缂哄皯 uuid/taskid/phone锛岀洿鎺ュ拷鐣�: operate={}, uuid={}, taskid={}, phone={}",
+                    phoneCallReqYQVO.getOperate(), phoneCallReqYQVO.getUuid(),
+                    phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getPhone());
+            return new PhoneCallBackYQVO();
+        }
+
         //鍒ゆ柇鏄惁鎸傛満
         String hangupState = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- hangup");
         Object cacheObject1 = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
@@ -1790,7 +2172,7 @@
         }
         if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) {
             //澶勭悊鎸傛柇
-            if (phoneCallReqYQVO.getAsrtext().contains("鎷ㄥ彨鐨勭敤鎴锋蹇�")) {
+            if (StringUtils.isNotEmpty(phoneCallReqYQVO.getAsrtext()) && phoneCallReqYQVO.getAsrtext().contains("鎷ㄥ彨鐨勭敤鎴锋蹇�")) {
                 //鍒ゆ柇 recordAccept-hungup 鏄惁鏈夊�硷紝濡傛灉鏈夛紝鍒欒鏄庝笉鐢ㄥ鐞嗕簡锛屼箣鍓嶅凡缁忓鐞嗚繃浜嗭紙recordAccept-hungup杩欎釜涓昏鏄粰"閫氳瘽璁板綍鐢ㄧ殑锛�"锛�
                 Object cacheObject = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
                 if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) {
@@ -1801,7 +2183,9 @@
                 //濡傛灉鍙戦�佺姸鎬佷负6锛屽氨璇存槑宸茬粡鎵撳畬浜嗭紝涔熸病鏈夊繀瑕佺户缁線涓嬭蛋浜�
                 if (StringUtils.isNotEmpty(phoneCallReqYQVO.getTaskid())) {
                     ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
-                    if (serviceSubtask.getSendstate() == 6L) return new PhoneCallBackYQVO();
+                    if (serviceSubtask != null && serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 6L) {
+                        return new PhoneCallBackYQVO();
+                    }
                 }
 
                 ServiceSubtask serviceSubtask2 = new ServiceSubtask();
@@ -1809,11 +2193,8 @@
                 serviceSubtask2.setSenduuid(phoneCallReqYQVO.getUuid());
                 serviceSubtask2.setId(Long.valueOf(phoneCallReqYQVO.getTaskid()));
                 serviceSubtaskMapper.updateServiceSubtask(serviceSubtask2);
-                Map<String, String> req = new HashMap<>();
-                req.put("uuid", phoneCallReqYQVO.getUuid());
-                req.put("caller", phoneCallReqYQVO.getPhone());
-                HttpUtil.postJsonRequest(hangup, new Gson().toJson(req));
-                redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- hangup", "1", 2, TimeUnit.MINUTES);
+                //鎸傛柇锛堝箓绛� + 澶辫触閲嶈瘯锛屽紓甯镐笉鍐嶅線澶栨姏锛岄伩鍏嶅洖璋冪洿鎺� 500锛�
+                doHangup(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), "鎷ㄥ彨鐨勭敤鎴锋蹇�");
                 //鍏堟妸榛樿鐨剅ecordAccept-hungup鍒犻櫎锛屽啀鏇存柊
                 redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup");
                 redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES);
@@ -1826,36 +2207,53 @@
                 return new PhoneCallBackYQVO();
             }
         }
+        //缁撴潫璇凡缁忎笅鍙戣繃锛岃鏄庢湰娆″璇濆凡缁忔敹灏撅細瀹夋帓涓�娆″厹搴曟寕鏂��
+        //骞冲彴姝e父鎯呭喌涓嬩細鍐嶅洖璋� PlayEventCallback(playstop=true) 璁╂垜浠珛鍒绘寕鏂紱
+        //浣嗗钩鍙板瓧娈电己澶�/涓嶅洖璋冩椂鐢佃瘽浼氫竴鐩存寕鐫�锛屾墍浠ヨ繖閲屾寜缁撴潫璇瓧鏁颁及绠楁挱鏀炬椂闀垮埌鐐瑰厹搴曟寕涓�娆★紙骞傜瓑锛夈��
+        if (isDialogueEnded(phoneCallReqYQVO.getUuid())) {
+            scheduleHangupFallback(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(),
+                    redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid())));
+        }
         //瀹氫箟涓�涓垎鏁扮殑鍙橀噺
         Boolean aBoolean1 = redisCache.hasKey(phoneCallReqYQVO.getUuid() + "SCORE");
         if (!aBoolean1) redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", 0.0, 120, TimeUnit.MINUTES);
         PhoneCallBackYQVO phoneCallBackYQVO = new PhoneCallBackYQVO();
         //channel_create 閫氶亾鍒涘缓鐨勬椂鍊欙紝鍙互鎵ц涓�浜涘叾瀹冩搷浣滐紝璀鍙戜釜鐭俊涔嬬被鐨�;  鎴戜滑鐨勪笟鍔″彲浠ヤ笉鐢ㄧ    PlayEventCallback 杩欎釜鏄挱鏀捐闊崇殑,鏆傛椂鐢ㄤ笉鍒�     End_time()= -1鎴杗ull琛ㄧず褰撳墠鐨刟srtext涓嶆槸涓�鍙ュ畬鏁寸殑璇�
-        if (phoneCallReqYQVO.getOperate().equals("channel_create")) {
+        if ("channel_create".equals(phoneCallReqYQVO.getOperate())) {
             return phoneCallBackYQVO;
         }
         //PlayEventCallback 杩欎釜鏄挱鏀捐闊崇殑    playstart锛氭斁闊冲紑濮嬶紙闂鎾姤寮�濮嬶級    playstop锛� 鏀鹃煶缁撴潫锛堥棶棰樻挱鎶ョ粨鏉燂級
-        if (phoneCallReqYQVO.getOperate().equals("PlayEventCallback")) {
-            String cacheJSY = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- jsy");
-            if (phoneCallReqYQVO.getOperate().equals("PlayEventCallback") && phoneCallReqYQVO.getPlaystop() == false) {
-                //鍒ゆ柇redis涓槸鍚︽湁缁撴潫璇�
-                if (StringUtils.isEmpty(cacheJSY)) {
+        if ("PlayEventCallback".equals(phoneCallReqYQVO.getOperate())) {
+            //缁撴潫璇槸鍚﹀凡涓嬪彂锛堢敤 hasKey 鍒ゆ柇锛岀粨鏉熻涓虹┖涔熺畻宸叉敹灏撅級
+            boolean dialogueEnded = isDialogueEnded(phoneCallReqYQVO.getUuid());
+            //playstop 鍙兘鏄� null锛屽钩鍙颁篃鍙兘鐢� play_stop锛岀粺涓�鐢� VO 鍒ゆ柇
+            boolean playStop = phoneCallReqYQVO.playStopIsTrue();
+            String cacheJSY = redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid()));
+            log.info("PlayEventCallback: uuid={}, playstop={}, 鏄惁宸蹭笅鍙戠粨鏉熻={}",
+                    phoneCallReqYQVO.getUuid(), playStop, dialogueEnded);
+            if (!playStop) {
+                //鏀鹃煶寮�濮�
+                if (!dialogueEnded) {
                     redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", false, 120, TimeUnit.MINUTES);
                     log.error("PlayEventCallbackPlaystop鐨勫�间负-------锛歿}", false);
+                } else {
+                    //骞冲彴寮�濮嬫挱缁撴潫璇紝鍏滃簳鎸傛柇鍦ㄦ柟娉曞叆鍙e凡缁忓畨鎺掕繃锛岃繖閲屽彧鐣欐棩蹇椾究浜庢帓鏌�
+                    log.info("缁撴潫璇紑濮嬫挱鏀�, uuid={}, 缁撴潫璇�={}", phoneCallReqYQVO.getUuid(), cacheJSY);
                 }
             } else {
-                //濡傛灉缁撴潫璇笉涓虹┖锛屽垯瑕佹寕鐢佃瘽浜�
-                if (StringUtils.isNotEmpty(cacheJSY)) {
-                    Map<String, String> req = new HashMap<>();
-                    req.put("uuid", phoneCallReqYQVO.getUuid());
-                    req.put("caller", phoneCallReqYQVO.getPhone());
-//                    HttpUtils.sendPost(hangup, new Gson().toJson(req));
-                    HttpUtil.postJsonRequest(hangup, new Gson().toJson(req));
-                    ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
-                    //璁板綍鐢佃瘽鍙戦�佺姸鎬�
-                    setFailPreachForm(serviceSubtask, "3", "閫氳瘽姝e父缁撴潫", "9");
-                    //鍒犻櫎缁撴潫璇殑缂撳瓨
-                    redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "- jsy");
+                //鏀鹃煶缁撴潫
+                if (dialogueEnded) {
+                    //缁撴潫璇挱瀹岋紝绔嬪嵆鎸傛柇锛堝箓绛� + 澶辫触閲嶈瘯锛屽紓甯镐笉澶栨姏锛�
+                    doHangup(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), "缁撴潫璇挱鏀剧粨鏉�");
+                    //璁板綍鐢佃瘽鍙戦�佺姸鎬侊細鎸傛柇鎴愯触閮借钀藉簱锛屼笉鑳藉啀璁╁洖璋冪洿鎺� 500
+                    if (StringUtils.isNotEmpty(phoneCallReqYQVO.getTaskid())) {
+                        try {
+                            ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
+                            setFailPreachForm(serviceSubtask, "3", "閫氳瘽姝e父缁撴潫", "9");
+                        } catch (Exception e) {
+                            log.error("鎸傛柇鍚庢洿鏂板瓙浠诲姟鐘舵�佸け璐�, taskid={}", phoneCallReqYQVO.getTaskid(), e);
+                        }
+                    }
                 } else {
                     redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", true, 120, TimeUnit.MINUTES);
                     log.error("-------PlayEventCallbackPlaystop鐨勫�间负锛歿}", true);
@@ -1875,6 +2273,10 @@
 
         //閫氳繃瀛愪换鍔D鑾峰彇鍒版ā鏉夸俊鎭�
         ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid()));
+        if (serviceSubtask == null) {
+            log.warn("鍥炶皟瀵瑰簲鐨勫瓙浠诲姟涓嶅瓨鍦紝鐩存帴蹇界暐, taskid={}, operate={}", phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getOperate());
+            return phoneCallBackYQVO;
+        }
         IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid());
         //鑾峰彇妯℃澘闂
         IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript();
@@ -1883,8 +2285,24 @@
         //鑾峰彇闂ID 鍜� 搴忓彿
         String scriptId = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim());
         log.error("scriptId鏄灏戯細{}", scriptId);
+        if (StringUtils.isEmpty(scriptId)) {
+            //褰撳墠娌℃湁"姝e湪闂殑闂"锛岃鏄庢湰娆¢�氳瘽宸茬粡鏀跺熬锛堢粨鏉熻宸蹭笅鍙戝悗锛屽钩鍙拌繕浼氳ˉ Silent/Asr 鍥炶皟锛夛紝
+            //鍘熸潵杩欓噷鐩存帴 Long.valueOf(null) 浼氭姏 NumberFormatException 璁╁洖璋� 500銆�
+            //杩欓噷鐩存帴蹇界暐锛屽苟纭繚鍏滃簳鎸傛柇宸茬粡鎺掍笂锛岄伩鍏嶇數璇濈户缁寕鐫�銆�
+            log.warn("鏈彇鍒板綋鍓嶉棶棰業D锛屾寜閫氳瘽宸叉敹灏惧鐞�, taskid={}, phone={}, operate={}",
+                    phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getPhone(), phoneCallReqYQVO.getOperate());
+            if (isDialogueEnded(phoneCallReqYQVO.getUuid())) {
+                scheduleHangupFallback(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(),
+                        redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid())));
+            }
+            return phoneCallBackYQVO;
+        }
         //褰撳墠棰樼殑淇℃伅
         IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = iIvrTaskTemplateScriptService.getTaskTempScriptInfoByid(Long.valueOf(scriptId));
+        if (ivrTaskTemplateScriptVO == null) {
+            log.warn("褰撳墠闂涓嶅瓨鍦紝蹇界暐鍥炶皟, taskid={}, scriptId={}", phoneCallReqYQVO.getTaskid(), scriptId);
+            return phoneCallBackYQVO;
+        }
         //鍒ゆ柇UUID鏄惁瀛樺湪
         Boolean aBoolean = redisCache.hasKey(phoneCallReqYQVO.getUuid());
         if (!aBoolean) {
@@ -2157,9 +2575,10 @@
                             redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
 //                        //鑾峰彇涓嬩竴棰�
                             log.error("鑾峰彇涓嬩竴棰樼殑淇℃伅锛歿}", ivrTaskTemplateScriptVO);
-                            if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1") || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
+                            //branchFlag 鍙兘涓� null锛岀粺涓�鎸夊垎鏀�0澶勭悊锛岄伩鍏� NPE 鎶婂洖璋冩墦 500
+                            if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
                                 Long nextQuestion = null;
-                                if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1")) {
+                                if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) {
                                     nextQuestion = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion();
                                     //鏇存柊鍒嗘暟
                                     double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
@@ -2285,7 +2704,8 @@
                     if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj;
                     if (count != null && count >= ivrTaskTemplate.getMateNum()) {
                         //濡傛灉count宸茬粡澶т簬鎴栫瓑浜庢病鏈夊尮閰嶆鏁�
-                        if (ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() == 0 || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getBranchFlag().equals("1") && ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
+                        //branchFlag 鍙兘涓� null锛岀粺涓�鎸夊垎鏀�0澶勭悊锛岄伩鍏� NPE 鎶婂洖璋冩墦 500
+                        if ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == null || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == 0 || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == null || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
                             //濡傛灉鏄渶鍚庝竴閬撻锛屾垨鑰呮病鏈変笅涓�棰樹簡锛屽氨鐩存帴鎸傛満
                             ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
                             phoneCallBackYQVO.setType("text");
@@ -2715,7 +3135,9 @@
     @Override
     public Integer recordAccept(PhoneCallRecordVO phoneCallRecordVO) {
         Object cacheObject = redisCache.getCacheObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup");
-        if (phoneCallRecordVO.getHangup_cause().equals("NO_USER_RESPONSE") || ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) {
+        // hangup_cause 骞冲彴涓嶄竴瀹氭瘡娆¢兘甯︼紝杩欓噷鍒ょ┖锛岄伩鍏嶆暣鏉¢�氳瘽璁板綍鍥炶皟鐩存帴 NPE 500
+        boolean noUserResponse = "NO_USER_RESPONSE".equals(phoneCallRecordVO.getHangup_cause());
+        if (noUserResponse || ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) {
             //鏃犱汉鎺ュ惉
             //璁板綍鐢佃瘽鍙戦�佺姸鎬�
             ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallRecordVO.getTaskid()));
@@ -2728,9 +3150,13 @@
 //        if (phoneCallRecordVO.getAnswered() != null && phoneCallRecordVO.getAnswered() == true) {
             log.error("鏈変汉鎺ョ數璇濅簡锛屽苟涓斿畬浜�");
             //璇存槑鏈変汉鎺ヤ簡
-            int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1;  // 鍔�1鏄烦杩�/绗﹀彿
-            int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/");
-            String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex);
+            //褰曢煶璺緞鍙仛鏃ュ織鐣欑棔锛氬钩鍙扮粰绌�/鏍煎紡涓嶇鏃跺師鏉ョ殑 substring 浼氭姏寮傚父锛屽鑷存暣鏉″洖璋� 500銆佺姸鎬佸拰褰曢煶閮戒笉澶勭悊
+            String recordPath = phoneCallRecordVO.getRecord_path();
+            if (StringUtils.isNotEmpty(recordPath) && recordPath.contains("voice") && recordPath.lastIndexOf("/") > 0) {
+                log.info("閫氳瘽褰曢煶璺緞, taskid={}, record_path={}", phoneCallRecordVO.getTaskid(), recordPath);
+            } else {
+                log.warn("閫氳瘽璁板綍鍥炶皟鏈彇鍒版湁鏁堝綍闊宠矾寰�, taskid={}, record_path={}", phoneCallRecordVO.getTaskid(), recordPath);
+            }
             ServiceSubtask serviceSubtask = new ServiceSubtask();
             serviceSubtask.setRemark("鐢佃瘽鎷ㄦ墦宸插畬鎴�");
             serviceSubtask.setSendstate(6L);
@@ -2895,7 +3321,7 @@
      * @return
      */
     @Override
-    @Cacheable(value = "sfStatistics", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()")
+//    @Cacheable(value = "sfStatistics", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()")
     public List<ServiceSubtaskStatistic> getSfStatistics(ServiceSubtaskCountReq serviceSubtaskCountReq) {
         log.info("getSfStatistics鐨勫叆鍙備负锛歿}", serviceSubtaskCountReq);
         String drcode = "drcode";
@@ -3017,6 +3443,8 @@
         ssRate.setOrgid(serviceSubtaskCountReq.getOrgid());
         ssRate.setStarttime(serviceSubtaskCountReq.getStartTime());
         ssRate.setEndtime(serviceSubtaskCountReq.getEndTime());
+        ssRate.setStartOutHospTime(serviceSubtaskCountReq.getHospitalStartTime());
+        ssRate.setEndOutHospTime(serviceSubtaskCountReq.getHospitalEndTime());
         ssRate.setVisitCount(serviceSubtaskCountReq.getVisitCount());
         ssRate.setServiceTypeList(serviceSubtaskCountReq.getServiceType());
         if (serviceSubtaskCountReq.getEndTime() != null && new Date().before(serviceSubtaskCountReq.getEndTime())) {
@@ -3108,6 +3536,8 @@
             if (serviceSubtaskCountReq.getEndTime() != null && new Date().before(serviceSubtaskCountReq.getEndTime())) {
                 ss.setEndtime(new Date());
             }
+            ss.setStartOutHospTime(serviceSubtaskCountReq.getHospitalStartTime());
+            ss.setEndOutHospTime(serviceSubtaskCountReq.getHospitalEndTime());
             Double jsRate = serviceSubtaskMapper.selectTimelyRate(ss);
             statistic.setRate(jsRate);
             if (ObjectUtils.isNotEmpty(statistic)) {
@@ -3260,6 +3690,12 @@
                 //搴旈殢璁夸汉娆�
                 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) {
                     serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L);
+                }
+
+                //浜哄伐宸叉嫧閫氭�婚噺
+                if (ObjectUtils.isNotEmpty(serviceSubtask.getIsManuallyCalled())
+                        && serviceSubtask.getIsManuallyCalled().equals(1L)) {
+                    serviceSubtaskStatistic.setManuallyCalled(serviceSubtaskStatistic.getManuallyCalled() + 1L);
                 }
 
                 //棣栨鍑洪櫌闅忚
@@ -4281,6 +4717,7 @@
      * taskSituation4Info - taskSituation = 4
      * taskSituation5Info - taskSituation = 5
      * taskSituation6Info - taskSituation = 7
+     * manuallyCalledInfo - isManuallyCalled = 1L
      * filterCountList - taskSituation = 6 && sendstate = 4
      *
      */
@@ -4353,7 +4790,7 @@
                 serviceSubtaskCountReq.setVisitCount(1);
                 serviceSubtaskCountReq.setCurrentPreachform("4");
                 break;
-            case "wechatInfo":
+            case "weChatInfo":
                 serviceSubtaskCountReq.setVisitCount(1);
                 serviceSubtaskCountReq.setCurrentPreachform("5");
                 break;
@@ -4372,7 +4809,7 @@
                 serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L)));
                 serviceSubtaskCountReq.setCurrentPreachform("4");
                 break;
-            case "wechatSuccessInfo":
+            case "weChatSuccessInfo":
                 serviceSubtaskCountReq.setVisitCount(1);
                 serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L)));
                 serviceSubtaskCountReq.setCurrentPreachform("5");
@@ -4409,7 +4846,7 @@
                 serviceSubtaskCountReq.setVisitCount(2);
                 serviceSubtaskCountReq.setCurrentPreachform("4");
                 break;
-            case "wechatAgainInfo":
+            case "weChatAgainInfo":
                 serviceSubtaskCountReq.setVisitCount(2);
                 serviceSubtaskCountReq.setCurrentPreachform("5");
                 break;
@@ -4428,7 +4865,7 @@
                 serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L)));
                 serviceSubtaskCountReq.setCurrentPreachform("4");
                 break;
-            case "wechatAgainSuccessInfo":
+            case "weChatAgainSuccessInfo":
                 serviceSubtaskCountReq.setVisitCount(2);
                 serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L)));
                 serviceSubtaskCountReq.setCurrentPreachform("5");
@@ -4458,6 +4895,9 @@
             case "filterCountList":
                 serviceSubtaskCountReq.setTaskSituation(6);
                 serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(4L)));
+                break;
+            case "manuallyCalledInfo":
+                serviceSubtaskCountReq.setIsManuallyCalled(1L);
                 break;
             default:
                 break;
@@ -5141,13 +5581,108 @@
     }
 
     @Override
-    public List<ServiceSubtaskDetailRatioExport> statQuestionOption(List<Long> taskIds, Date startFinishTime, Date endFinishTime, Date startOutHospTime, Date endOutHospTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType) {
+    public Map<String, Object> weChatSubTask(Long subid) {
+        log.info("smsSubTask鐨勫叆鍙備负锛歿}", subid);
+        Map<String, Object> resultMap = new HashMap<>();
+        resultMap.put("code", "500");
+        resultMap.put("msg", "鍙戦�佸け璐�");
+
+        //鑾峰彇鎮h�呯殑鍩烘湰淇℃伅
+        ServiceSubtask serviceSubtask = selectServiceSubtaskById(subid);
+        RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample();
+        String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key);
+        String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key);
+        String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key);
+
+        //涓芥按涓尰闄㈠彂閫佺殑鏄井淇″叕浼楀彿
+        resultMap = wechatSubTask(subid);
+        return resultMap;
+    }
+
+    public Map<String,Object> wechatSubTask(Long subid){
+        log.info("wechatSubTask鐨勫叆鍙備负锛歿}", subid);
+        Map<String, Object> resultMap = new HashMap<>();
+        resultMap.put("code", "500");
+        resultMap.put("msg", "鍙戦�佸け璐�");
+        try{
+            //鑾峰彇闅忚鐨勫熀鏈俊鎭�
+            ServiceSubtask serviceSubtask = selectServiceSubtaskById(subid);
+            //鑾峰彇鎮h�呬俊鎭�
+            PatArchive patArchive = patArchiveMapper.selectPatArchiveByPatid(serviceSubtask.getPatid());
+
+            RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample();
+            String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key);
+            String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key);
+            String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key);
+            String url = localIP + ":" + req_path + "/outsideChainwt?param1=" + taskId + "&param2=" + patid + "&param3="
+                    + URLEncoder.encode(serviceSubtask.getTaskName(), StandardCharsets.UTF_8.toString()) + "&param5=false"
+                    + "$param6=" + subId;
+
+            ServiceOutPath serviceOutPath = new ServiceOutPath();
+            serviceOutPath.setParam1(taskId);
+            serviceOutPath.setParam2(patid);
+            serviceOutPath.setParam3(serviceSubtask.getTaskName());
+            serviceOutPath.setParam6(subId);
+            serviceOutPath.setCreateTime(new Date());
+            serviceOutPath.setOrgid(serviceSubtask.getOrgid());
+            iServiceOutPathService.insertServiceOutPath(serviceOutPath);
+            String format = String.format("%03X", serviceOutPath.getId());
+            serviceOutPath.setRadix(format);
+            serviceOutPath.setUpdateTime(new Date());
+            serviceOutPath.setUrl(url);
+            iServiceOutPathService.updateServiceOutPath(serviceOutPath);
+
+
+            //鑾峰彇寰俊鍏紬鍙疯姹備俊鎭牴鎹満鏋処D
+            List<String> wxqqxx = WxGZHEnum.getDescByCode(serviceSubtask.getOrgid());
+            if (CollectionUtils.isEmpty(wxqqxx) || wxqqxx.size() < 4) {
+                resultMap.put("code", -1);
+                resultMap.put("message", "鍙戦�佸紓甯革細" + "銆愬叕浼楀彿銆戣鏈烘瀯鐨勫叕浼楀彿閰嶇疆淇℃伅涓嶅叏锛屾棤娉曢�氳繃鍏紬鍙峰彂閫�");
+                return resultMap;
+            }
+
+            if (StringUtils.isEmpty(serviceSubtask.getPatidHis())) {
+                resultMap.put("code", -1);
+                resultMap.put("message", "鍙戦�佸紓甯革細" + "銆愬叕浼楀彿銆戝叕浼楀彿鍙戦�佸け璐�,his绯荤粺鐨勬偅鑰卛d涓虹┖");
+                return resultMap;
+            }
+            String wxCode = "";
+            wxCode = getWXCode(serviceSubtask.getSfzh(), url, serviceSubtask.getTaskName(), serviceSubtask.getTaskDesc(), patArchive.getTelcode(), serviceSubtask.getSendname(), patArchive.getPatidHis(), wxqqxx);
+            Map map = JSONObject.parseObject(wxCode, Map.class);
+            Boolean wxCodeSuccess = false;
+            if (!map.isEmpty() && map.get("succ") != null) {
+                wxCodeSuccess = (boolean) map.get("succ");
+            }
+
+            //鍙戦�佸畬鎴愬悗锛屼慨鏀圭姸鎬�
+            serviceSubtask.setSendstate(3L);
+            if (wxCodeSuccess) {
+                serviceSubtask.setResult("success");
+                resultMap.put("code", "200");
+                resultMap.put("msg", "鍙戦�佹垚鍔�");
+            } else {
+                log.error("銆恠fHandlle銆戝叕浼楀彿鍙戦�佸け璐ワ紝鎮h�呬俊鎭細{}锛岄敊璇俊鎭細{}", serviceSubtask, map.get("msg"));
+                resultMap.put("code", -1);
+                resultMap.put("message", "銆愬叕浼楀彿銆戝叕浼楀彿鍙戦�佸け璐�");
+                return resultMap;
+            }
+        } catch (Exception e) {
+            String guid = UUID.randomUUID().toString();
+            log.error("銆恠fHandlle銆戦暱鏈熶换鍔″叕浼楀彿鍙戦�佸け璐ワ紝鍘熷洜锛歿}锛孏UID锛歿}", e.getMessage(), guid);
+            resultMap.put("code", -1);
+            resultMap.put("message", "銆愬叕浼楀彿銆戦暱鏈熶换鍔″叕浼楀彿鍙戦�佸け璐ワ紝鍘熷洜锛�" + e.getMessage());
+            return resultMap;
+        }
+        return resultMap;
+    }
+    @Override
+    public List<ServiceSubtaskDetailRatioExport> statQuestionOption(List<Long> taskIds, Date startFinishTime, Date endFinishTime, Date startOutHospTime, Date endOutHospTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType, List<Long> subtaskIds) {
         //鍏堟竻鐞嗕竴涓嬮噸澶嶆暟鎹�
         List<Long> repeatIds = serviceSubtaskDetailMapper.selectRepeatDetailIds();
         if (!CollectionUtils.isEmpty(repeatIds)) {
             serviceSubtaskDetailMapper.deleteRepeatDetailByIds(repeatIds);
         }
-        List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOption(taskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType);
+        List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOption(taskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType, subtaskIds);
 
         // 澶勭悊 targetvalue锛氭寜 & 鍒嗗壊鎴愬鏉¤褰�
         List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
@@ -5157,7 +5692,9 @@
                 // 濡傛灉鏈夊鏉$洰鏍囧�硷紝鎷嗗垎鎴愬琛�
                 for (String value : values) {
                     //鍏堝幓 result 涓煡涓�涓嬶紝鏈夋病鏈夎繖涓� questiontext 鍜屽搴旂殑 targetvalue
-                    ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> e.getQuestiontext().equals(export.getQuestiontext()) && value.trim().equals(e.getTargetvalue())).findFirst().orElse(null);
+                    //娉ㄦ剰蹇呴』甯︿笂 taskid 涓�璧峰尮閰嶏細鍚﹀垯浼氭妸鍒殑浠诲姟鐨勬暟鎹~鍒版湰浠诲姟鐨勮涓婏紝
+                    //瀵艰嚧瀵煎嚭鐨勩�屾暟閲�/姣斾緥銆嶅拰璇ヨ鐨勩�屼换鍔″悕绉�/浠诲姟缂栧彿銆嶅涓嶄笂锛堝悓涓�浠诲姟鍚屼竴棰樺嚭鐜颁袱涓笉鍚屽垎姣嶏級
+                    ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> Objects.equals(e.getTaskid(), export.getTaskid()) && e.getQuestiontext().equals(export.getQuestiontext()) && value.trim().equals(e.getTargetvalue())).findFirst().orElse(null);
                     if (existingExport != null && existingExport.getRatio().equals("0") && existingExport.getCount().equals("0")) {
                         //濡傛灉瀛樺湪锛屽垯灏� result 閲岀殑杩欎釜闂鎵�瀵瑰簲鐨� Targetvalue=value 杩欐潯鏁版嵁鏇存柊鎴愬綋鍓嶈繖鏉℃暟鎹�
                         if (value.equals(export.getOptionresult())) {
@@ -5186,6 +5723,152 @@
         }
 
         return result;
+    }
+
+    @Override
+    public List<ServiceSubtaskDetailRatioExport> statMydQuestionOptionForExport(List<Long> subtaskIds, String questiontext) {
+        List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
+        if (CollectionUtils.isEmpty(subtaskIds)) {
+            return result;
+        }
+        List<ServiceSubtaskOptionStatDTO> statList = serviceSubtaskMapper.statMydQuestionOptionForExport(subtaskIds, questiontext);
+        if (CollectionUtils.isEmpty(statList)) {
+            return result;
+        }
+        return buildMydOptionRows(statList);
+    }
+
+    /**
+     * 鎶娿�屼换鍔�+棰樼洰+閫夐」銆嶇殑浣滅瓟缁熻鎷兼垚瀵煎嚭鐨勩�岄棶棰樿鎯呭崰姣斻�嶈
+     * <ul>
+     *     <li>閫夐」娓呭崟锛氶鐩厤缃繃鐨勯�夐」鍦� targetvalue锛堢敤 & 杩炴帴锛夐噷锛屽叏閮ㄥ垪鍑猴紝娌′汉閫夌殑鏄剧ず 0</li>
+     *     <li>鏁伴噺锛氭偅鑰呴�変腑鐨勯�夐」鍦� asrtext 閲岋紙澶氶�夐鏄�孉&B銆嶏級锛屾瘡涓�変腑椤瑰悇璁颁竴娆′汉鏁帮紝涓�涓偅鑰呭彧绠椾竴鏉℃槑缁�</li>
+     *     <li>姣斾緥锛氭暟閲� / 璇ラ浣滅瓟鎮h�呮暟锛屾墍浠ュ崟閫夐鍚勯�夐」鏁伴噺涔嬪拰 = 璇ラ浣滅瓟鎮h�呮暟</li>
+     *     <li>鍒嗘暟锛氳閫夐」鏄庣粏鐨� score 涔嬪拰锛涘閫夎鎸夐�変腑椤逛唤鏁板潎鍒嗭紝淇濊瘉鍚勯�夐」鍒嗘暟涔嬪拰 = 鏄庣粏鍒嗘暟涔嬪拰</li>
+     * </ul>
+     */
+    private static List<ServiceSubtaskDetailRatioExport> buildMydOptionRows(List<ServiceSubtaskOptionStatDTO> statList) {
+        List<ServiceSubtaskDetailRatioExport> result = new ArrayList<>();
+
+        // 鎸夈�屼换鍔� + 棰樼洰銆嶅垎缁勶紝淇濇寔 SQL 鐨勯『搴忥紙鍏堥鐩悗浠诲姟锛�
+        Map<String, List<ServiceSubtaskOptionStatDTO>> grouped = new LinkedHashMap<>();
+        for (ServiceSubtaskOptionStatDTO stat : statList) {
+            String key = stat.getTaskid() + "\u0001" + stat.getQuestiontext();
+            grouped.computeIfAbsent(key, k -> new ArrayList<>()).add(stat);
+        }
+
+        for (List<ServiceSubtaskOptionStatDTO> group : grouped.values()) {
+            ServiceSubtaskOptionStatDTO first = group.get(0);
+            // 閫夐」 -> 浜烘暟锛坙ong[1] 渚夸簬绱姞锛夛紝椤哄簭鍗冲嚭鐜伴『搴�
+            Map<String, long[]> countMap = new LinkedHashMap<>();
+            Map<String, BigDecimal> scoreMap = new LinkedHashMap<>();
+
+            for (ServiceSubtaskOptionStatDTO stat : group) {
+                // targetvalue = 鏈鎵�鏈夐�夐」鐨勬竻鍗曪紝娌′汉閫夌殑涔熻鍒楀嚭鏉�
+                List<String> options = splitOptions(stat.getTargetvalue());
+                // asrtext = 鎮h�呭疄闄呴�変腑鐨勯�夐」锛屽閫夐浼氭槸銆岄�変腑椤�1&閫変腑椤�2銆�
+                List<String> chosenOptions = splitOptions(stat.getOptionresult());
+                for (String option : options) {
+                    countMap.computeIfAbsent(option, k -> new long[1]);
+                    scoreMap.computeIfAbsent(option, k -> BigDecimal.ZERO);
+                }
+
+                long patientCount = stat.getPatientCount() == null ? 0L : stat.getPatientCount();
+                BigDecimal scoreSum = stat.getScoreSum() == null ? BigDecimal.ZERO : stat.getScoreSum();
+
+                if (!chosenOptions.isEmpty()) {
+                    BigDecimal[] scoreParts = splitScore(scoreSum, chosenOptions.size());
+                    for (int i = 0; i < chosenOptions.size(); i++) {
+                        String chosen = chosenOptions.get(i);
+                        // 閫変腑鐨勯�夐」鍙兘涓嶅湪閰嶇疆娓呭崟閲岋紙鍘嗗彶鏁版嵁锛夛紝琛ヤ竴琛�
+                        countMap.computeIfAbsent(chosen, k -> new long[1]);
+                        scoreMap.computeIfAbsent(chosen, k -> BigDecimal.ZERO);
+                        countMap.get(chosen)[0] += patientCount;
+                        scoreMap.put(chosen, scoreMap.get(chosen).add(scoreParts[i]));
+                    }
+                } else if (options.size() == 1) {
+                    // 娌℃湁 asrtext锛堟湭绛�/鏃犲簲绛旓級鏃讹紝鍙湁鍞竴閫夐」鎵嶈兘纭畾褰掑睘
+                    countMap.get(options.get(0))[0] += patientCount;
+                    scoreMap.put(options.get(0), scoreMap.get(options.get(0)).add(scoreSum));
+                }
+            }
+
+            long total = 0L;
+            for (long[] count : countMap.values()) total += count[0];
+
+            for (Map.Entry<String, long[]> entry : countMap.entrySet()) {
+                long count = entry.getValue()[0];
+                ServiceSubtaskDetailRatioExport row = new ServiceSubtaskDetailRatioExport();
+                row.setQuestiontext(first.getQuestiontext());
+                row.setOptionresult(entry.getKey());
+                row.setTargetvalue(entry.getKey());
+                row.setCount(String.valueOf(count));
+                row.setRatio(formatRatio(count, total));
+                row.setScore(formatScore(scoreMap.get(entry.getKey())));
+                row.setTaskname(first.getTaskName());
+                row.setTaskid(first.getTaskid());
+                row.setValueType(first.getValueType());
+                result.add(row);
+            }
+        }
+        return result;
+    }
+
+    /**
+     * 鎶婁竴鏉℃槑缁嗙殑鍒嗘暟鎸夐�変腑椤逛唤鏁板潎鍒嗭紝浣欐暟琛ョ粰绗竴涓紝淇濊瘉鍚勪唤涔嬪拰 = 鍘熷垎鏁�
+     */
+    private static BigDecimal[] splitScore(BigDecimal total, int parts) {
+        BigDecimal[] result = new BigDecimal[parts];
+        if (parts <= 0) {
+            return result;
+        }
+        BigDecimal each = total.divide(BigDecimal.valueOf(parts), 2, RoundingMode.HALF_UP);
+        for (int i = 0; i < parts; i++) {
+            result[i] = each;
+        }
+        result[0] = result[0].add(total.subtract(each.multiply(BigDecimal.valueOf(parts))));
+        return result;
+    }
+
+    /**
+     * 鎷嗗垎棰樼洰閰嶇疆鐨勯�夐」锛堝涓�夐」鐢� & 杩炴帴锛夛紝椤哄甫鍘绘帀鍏ㄨ/鍗婅绌虹櫧
+     */
+    private static List<String> splitOptions(String targetvalue) {
+        List<String> options = new ArrayList<>();
+        if (StringUtils.isEmpty(targetvalue)) {
+            return options;
+        }
+        for (String part : targetvalue.split("&")) {
+            String option = trimAll(part);
+            if (StringUtils.isNotEmpty(option) && !options.contains(option)) {
+                options.add(option);
+            }
+        }
+        return options;
+    }
+
+    /**
+     * 姣斾緥锛氭暟閲� / 璇ラ浣滅瓟鎮h�呮暟锛屼繚鐣欎袱浣嶅皬鏁�
+     */
+    private static String formatRatio(long count, long total) {
+        if (total <= 0) {
+            return "0.00%";
+        }
+        return BigDecimal.valueOf(count * 100.0 / total).setScale(2, RoundingMode.HALF_UP).toPlainString() + "%";
+    }
+
+    /**
+     * 鍒嗘暟涔嬪拰锛氬幓鎺夊浣欑殑灏忔暟浣嶏紙0.00 -> 0锛�
+     */
+    private static String formatScore(BigDecimal score) {
+        if (score == null) {
+            return "0";
+        }
+        BigDecimal value = score.stripTrailingZeros();
+        if (value.scale() < 0) {
+            value = value.setScale(0);
+        }
+        return value.toPlainString();
     }
 
     /*
@@ -5862,6 +6545,8 @@
         String voiceText = phoneCallReqYQVO.getAsrtext();
         String questionText = StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent();
         Integer matched = -1;
+        log.info("AI鍖归厤:url = {},questionText = {},voiceText = {},options = {},uuid ={}",
+                url,questionText,voiceText,options,uuid);
         matched = matchOptionIndex(url, questionText, voiceText, options, uuid);
         //璇存槑鍖归厤姝g‘浜�
         if (matched != null && matched >= 0) {
@@ -5955,7 +6640,8 @@
                 phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
                 //璁板綍鐘舵��
                 setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
-                return phoneCallBackYQVO;
+                back = phoneCallBackYQVO;
+                return back;
             }
 
             flag = 1;
@@ -5963,9 +6649,10 @@
             redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop");
 //                        //鑾峰彇涓嬩竴棰�
             log.error("鑾峰彇涓嬩竴棰樼殑淇℃伅锛歿}", ivrTaskTemplateScriptVO);
-            if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1") || ivrTaskTemplateScriptVO.getBranchFlag().equals("0") && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
+            //branchFlag涓簄ull鏃舵寜鍒嗘敮0澶勭悊锛岄伩鍏峃PE
+            if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) {
                 Long nextQuestion = null;
-                if (ivrTaskTemplateScriptVO.getBranchFlag().equals("1")) {
+                if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) {
                     nextQuestion = chosenOption.getNextQuestion();
                     //鏇存柊鍒嗘暟
                     double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
@@ -5998,15 +6685,9 @@
                     redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
                     phoneCallBackYQVO.setType("text");
                     phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy());
-                    //灏嗙粨鏋滃啓杩沝etail琛�
-                    ServiceSubTaskDetailReq ssdReq = new ServiceSubTaskDetailReq();
-                    List<ServiceSubtaskDetail> serviceSubtaskDetailList2 = new ArrayList<>();
-                    serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate));
-                    serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList2);
-                    ssdReq.setGuid(phoneCallReqYQVO.getGuid());
-                    ssdReq.setOrgid(phoneCallReqYQVO.getOrgid());
-                    saveQuestionAnswerPhone(ssdReq);
-                    return phoneCallBackYQVO;
+                    //鏄庣粏鍦ㄦ湰棰樺尮閰嶆垚鍔熸椂宸茶惤搴擄紙瑙佷笂鏂� saveQuestionAnswerPhone锛夛紝杩欓噷涓嶅啀閲嶅淇濆瓨
+                    back = phoneCallBackYQVO;
+                    return back;
                 }
 
                 for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
@@ -6023,6 +6704,15 @@
                         redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid());
                     }
                 }
+                //涓嬩竴棰樿剼鏈病鎵惧埌鏃讹紝鍏滃簳閲嶉棶褰撳墠棰橈紝閬垮厤璋冪敤鏂硅鍒や负鏈鐞嗚�岄��鍥炴鍒欒瘑鍒�
+                if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) {
+                    log.error("涓嬩竴棰樿剼鏈湭鎵惧埌锛岄噸闂綋鍓嶉锛宯extQuestion锛歿}", nextQuestion);
+                    phoneCallBackYQVO.setType("text");
+                    phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+                    phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, questionText));
+                }
+                back = phoneCallBackYQVO;
+                return back;
             } else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) {
                 ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
                 phoneCallBackYQVO.setType("text");
@@ -6051,33 +6741,101 @@
                 //鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
                 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
                 redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
-//                                return phoneCallBackYQVO;
+                //缁撴潫璇凡鎷艰繘杩斿洖鍊硷紝鎸傛満鐢卞钩鍙版寜杩斿洖鍊兼墽琛�
+                back = phoneCallBackYQVO;
+                return back;
 
             }
         } else {
-            log.info("娌℃湁鍖归厤涓�----------------------------");
-            //flag=0,璇存槑娌� 鍖归厤涓婏紝涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵
-            if (matched == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1 && flag == 0) {
-                ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
-                List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
-                ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
-                //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
-                if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
-                    String questionvoice = serviceSubtaskDetail.getQuestionvoice();
-                    String[] split = questionvoice.split("\\\\");
-                    if (split.length > 0) {
-                        String lastPart = split[split.length - 1];
-                        serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+            //AI娌℃湁鍖归厤涓婏細鐢盇I鍒嗘敮鑷繁鎸�"娌¢棶娓呭氨閲嶉棶"鐨勬鏁板鐞嗭紝涓嶅啀閫�鍥炴鍒欒瘑鍒�
+            log.info("ai娌℃湁鍖归厤涓�----------------------------");
+            //娌″尮閰嶄笂涔熻鎶婃偅鑰呰鐨勮瘽璁板綍涓嬫潵锛坢atchedtext缃┖锛屼笌姝e垯璺緞鍙e緞涓�鑷达級
+            ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq();
+            List<ServiceSubtaskDetail> serviceSubtaskDetailList = new ArrayList<>();
+            ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate);
+            //淇敼涓�涓嬭闊宠矾寰勶紙鏀规垚鍓嶇鍙互璁块棶鐨勶紝瀛樺埌鏁版嵁搴撲腑锛�
+            if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) {
+                String questionvoice = serviceSubtaskDetail.getQuestionvoice();
+                String[] split = questionvoice.split("\\\\");
+                if (split.length > 0) {
+                    String lastPart = split[split.length - 1];
+                    serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart);
+                }
+            }
+            serviceSubtaskDetailList.add(serviceSubtaskDetail);
+            //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
+            serviceSubtaskDetailList.get(0).setMatchedtext("");
+            serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
+            serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
+            serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
+            saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+
+            String mateKey = phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid();
+            Integer count = null;
+            Object countObj = redisCache.getCacheObject(mateKey);
+            if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj;
+            if (count != null && count >= ivrTaskTemplate.getMateNum()) {
+                //娌″尮閰嶆鏁板凡缁忕敤婊★紝涓嶈兘鍐嶉噸闂簡
+                boolean noNextQuestion = ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()))
+                        && (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0);
+                if (noNextQuestion) {
+                    //宸茬粡鏄渶鍚庝竴棰橈紝鐩存帴鎸傛満
+                    ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+                    phoneCallBackYQVO.setType("text");
+                    phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+                    phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy());
+                    //鏇存柊涓�涓嬪垎鏁�
+                    Double score = null;
+                    Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+                    if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+                    serviceSubtask.setScore(String.valueOf(score));
+                    serviceSubtask.setFinishtime(new Date());
+                    serviceSubtask.setSendstate(6L);
+                    serviceSubtask.setRemark("鐢佃瘽鎷ㄦ墦宸插畬鎴�");
+                    serviceSubtaskMapper.updateServiceSubtask(serviceSubtask);
+                    //璁板綍鐘舵��
+                    setFailPreachForm(serviceSubtask, "3", "鐢佃瘽鎷ㄦ墦宸插畬鎴�", "9");
+                    //鍦╮edis涓繚瀛樹竴涓嬬粨鏉熻锛屽湪璋冪敤鎸傜數璇濈殑鏂规硶鏃跺垹闄�
+                    ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid());
+                    redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES);
+                    //鍘籸edis涓紝鎶婅瀛愪换鍔D鍒犻櫎
+                    Long id = serviceSubtask.getId();
+                    Map<String, String> map = delRedisValue(null, id.toString());
+                    if (ObjectUtils.isNotEmpty(map)) {
+                        redisCache.setCacheObject(map.get("cacheName"), map.get("val"));
+                        redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone());
+                        redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE");
+                    }
+                } else {
+                    //杩樻湁涓嬩竴棰橈紝鎸塶extScriptno缁х画鎻愰棶
+                    for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) {
+                        if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) {
+                            phoneCallBackYQVO.setType("text");
+                            phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+                            String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent();
+                            phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent));
+                            //灏嗚鎮h�呯殑Redis涓殑棰樼洰ID锛岃繘琛屼慨鏀�
+                            redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES);
+                            //鏇存柊涓�涓嬪垎鏁�
+                            Double score = null;
+                            Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE");
+                            if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj;
+                            score = BigDecimal.valueOf(score).add(new BigDecimal(script.getScore())).doubleValue();
+                            redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES);
+                            //鎹㈤鎴愬姛锛屾病鍖归厤娆℃暟娓呴浂
+                            redisCache.deleteObject(mateKey);
+                        }
                     }
                 }
-                serviceSubtaskDetailList.add(serviceSubtaskDetail);
-                //濡傛灉娌℃湁 鍖归厤涓婏紝杩欎釜蹇呴』涓簄ull
-                serviceSubtaskDetailList.get(0).setMatchedtext("");
-                serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList);
-                serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid());
-                serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid());
-                saveQuestionAnswerPhone(serviceSubTaskDetailReq);
+            } else {
+                //杩樻病闂弧娆℃暟锛岀敤noMatchText寮曞鎮h�呴噸绛�
+                redisCache.setCacheObject(mateKey, count == null ? 1 : count + 1, 120, TimeUnit.MINUTES);
+                phoneCallBackYQVO.setType("text");
+                phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue());
+                phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent()));
             }
+            back = phoneCallBackYQVO;
+            return back;
         }
         return back;
     }
@@ -6092,17 +6850,31 @@
      */
     public List<ServiceSubtaskDetailRatioExport> getDetailRatio(SltdMydTotalVO sltdMydTotalVO, List<ServiceSubtaskRes> serviceSubtaskRes) {
         List<ServiceSubtaskDetailRatioExport> serviceSubtaskDetailRatioExports = null;
-        if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("2") && (sltdMydTotalVO.getServiceTypeList().contains("6") || sltdMydTotalVO.getServiceTypeList().contains("14"))) {
-            //serviceType锛屽嵆鏈夐殢璁垮張鏈夋弧鎰忓害锛屾殏鏃舵病娉曠粺璁�
+        List<String> serviceTypeList = sltdMydTotalVO.getServiceTypeList();
+        if (CollectionUtils.isEmpty(serviceTypeList)) {
+            log.warn("getDetailRatio 鏈紶 serviceTypeList锛屾棤娉曠粺璁¢棶棰樺崰姣�");
             return serviceSubtaskDetailRatioExports;
-        } else if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("2")) {
+        }
+        // 鍒ゆ柇鍙e緞锛�2=闅忚锛堟寜 taskid 缁熻锛夛紝6/14=婊℃剰搴︼紙鎸� subtask id 缁熻锛�
+        boolean hasFollowUp = serviceTypeList.contains("2");
+        boolean hasSatisfaction = serviceTypeList.contains("6") || serviceTypeList.contains("14");
+        if (hasFollowUp && hasSatisfaction) {
+            //serviceType锛屽嵆鏈夐殢璁垮張鏈夋弧鎰忓害锛屾殏鏃舵病娉曠粺璁�
+            log.warn("getDetailRatio 鏆備笉鏀寔鍚屾椂缁熻闅忚(2)涓庢弧鎰忓害(6/14)锛宻erviceTypeList={}", serviceTypeList);
+            return serviceSubtaskDetailRatioExports;
+        }
+        if (hasFollowUp) {
             //鑾峰彇serviceSubtaskList涓殑鎵�鏈塼askid
             List<Long> taskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getTaskid).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList());
-            serviceSubtaskDetailRatioExports = statQuestionOption(taskIds, sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType());
-        } else if (CollectionUtils.isNotEmpty(sltdMydTotalVO.getServiceTypeList()) && sltdMydTotalVO.getServiceTypeList().contains("6") || sltdMydTotalVO.getServiceTypeList().contains("14")) {
+            //鍚屾椂甯︿笂鏈瀵煎嚭鐨勫瓙浠诲姟 id锛氳銆岄棶棰樿鎯呭崰姣斻�嶅彧缁熻杩欐壒鎮h�咃紝涓庛�屾偅鑰呴殢璁夸俊鎭〃鍗曘�嶅彛寰勪竴鑷�
+            List<Long> subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList());
+            serviceSubtaskDetailRatioExports = statQuestionOption(taskIds, sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType(), subtaskIds);
+        } else if (hasSatisfaction) {
             //婊℃剰搴︾粺璁� 锛堥�氳繃 subtask 鐨� id 鍘荤粺璁★級
             List<Long> subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).collect(Collectors.toList());
             serviceSubtaskDetailRatioExports = statQuestionOptionBySubtaskIds(subtaskIds, sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType());
+        } else {
+            log.warn("getDetailRatio 鏆備笉鏀寔鐨� serviceTypeList={}锛堜粎鏀寔 2 鎴� 6/14锛�", serviceTypeList);
         }
         return serviceSubtaskDetailRatioExports;
     }
@@ -6433,8 +7205,9 @@
         if (StringUtils.isEmpty(mzMydScoreRankVO.getDimensionType())) {
             mzMydScoreRankVO.setDimensionType("1");
         }
-        if (StringUtils.isEmpty(mzMydScoreRankVO.getServiceType())) {
-            mzMydScoreRankVO.setServiceType("14");
+        if (CollectionUtils.isEmpty(mzMydScoreRankVO.getServiceTypes())) {
+          List<String> list=new ArrayList<>(Arrays.asList("14"));
+            mzMydScoreRankVO.setServiceTypes(list);
         }
         List<MzMydScoreRankDTO> list = serviceSubtaskMapper.selectMzMydScoreRank(mzMydScoreRankVO);
         if (CollectionUtils.isEmpty(list)) {
@@ -6446,4 +7219,40 @@
         }
         return list;
     }
+
+    private String getWXCode(String idcard, String url, String taskName, String taskDesc, String phone, String setPatientname, String setPatientid, List<String> wxqqxx) {
+        XinHuaWXReq xinHuaWXReq = new XinHuaWXReq();
+        xinHuaWXReq.setIdcard(idcard);
+        xinHuaWXReq.setUrl(url);
+        xinHuaWXReq.setPatientid(setPatientid);
+        xinHuaWXReq.setPatientname(setPatientname);
+        xinHuaWXReq.setMobile(phone);
+        xinHuaWXReq.setMedcardno(null);
+        xinHuaWXReq.setTitlename(taskName);
+        xinHuaWXReq.setContent(taskDesc);
+        xinHuaWXReq.setAppid(wxqqxx.get(1));
+        log.info("銆恎etWXCode銆戝井淇″叕浼楀彿璇锋眰鍙傛暟锛歿}", xinHuaWXReq);
+        String body = new Gson().toJson(xinHuaWXReq);
+        String encode = encode(wxqqxx.get(2).concat(body));
+        Map<String, String> headerMap = new HashMap<>();
+        headerMap.put("sign", encode);
+        String result = HttpUtils.sendPostByHeader(wxqqxx.get(3), body, headerMap);
+        log.info("銆恎etWXCode銆戝井淇″叕浼楀彿杩斿洖鍙傛暟锛歿}", result);
+        JSONObject jsonObject = JSONObject.parseObject(result);
+        String code = (String) jsonObject.toString();
+        return code;
+    }
+    public String encode(String arg) {
+        if (arg == null) {
+            arg = "";
+        }
+        MessageDigest md5 = null;
+        try {
+            md5 = MessageDigest.getInstance("MD5");
+            md5.update(arg.getBytes("UTF-8"));
+        } catch (Exception e) {
+            e.printStackTrace();
+        }
+        return toHex(md5.digest());
+    }
 }

--
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