From c65b90aaa3477a90ebc325024927d80227c0c841 Mon Sep 17 00:00:00 2001
From: WXL (wul) <wl_5969728@163.com>
Date: 星期四, 09 四月 2026 14:09:25 +0800
Subject: [PATCH] 测试完成
---
src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue | 1177 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
1 files changed, 1,177 insertions(+), 0 deletions(-)
diff --git a/src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue b/src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue
index e69de29..1219d47 100644
--- a/src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue
+++ b/src/views/Satisfaction/configurationmyd/components/DetailsAnomaly.vue
@@ -0,0 +1,1177 @@
+<template>
+ <el-dialog
+ :title="title"
+ :visible.sync="dialogVisible"
+ width="900px"
+ top="5vh"
+ class="exception-detail-dialog"
+ @close="handleClose"
+ >
+ <!-- 鍩烘湰淇℃伅 -->
+ <div class="info-section">
+ <div class="section-title">鍩烘湰淇℃伅</div>
+ <el-row :gutter="20">
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">闂鍐呭锛�</span>
+ <span class="value">{{ currentRecord.questiontext || '鏃�' }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">鍥炵瓟鍐呭锛�</span>
+ <span class="value">{{ currentRecord.asrtext || '鏃犲洖绛�' }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">瑙ｆ瀽鍊硷細</span>
+ <span class="value">{{ currentRecord.matchedtext || '鏃�' }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">璐熻矗绉戝锛�</span>
+ <el-tag v-if="currentRecord.todeptname" type="primary">{{ currentRecord.todeptname }}</el-tag>
+ <span v-else class="value">鏈垎閰�</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">澶勭悊鐘舵�侊細</span>
+ <el-tag
+ :type="getStatusTagType(currentRecord.handleFlag)"
+ effect="dark"
+ >
+ {{ getStatusText(currentRecord.handleFlag) }}
+ </el-tag>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">妯℃澘绫诲瀷锛�</span>
+ <el-tag :type="currentRecord.templateType === 1 ? 'primary' : 'success'">
+ {{ currentRecord.templateType === 1 ? '璇煶妯℃澘' : '闂嵎妯℃澘' }}
+ </el-tag>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">鍒涘缓鏃堕棿锛�</span>
+ <span class="value">{{ formatDateTime(currentRecord.createTime) }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">澶勭悊鏃堕棿锛�</span>
+ <span class="value">{{ currentRecord.handleTime ? formatDateTime(currentRecord.handleTime) : '鏈鐞�' }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8">
+ <div class="info-item">
+ <span class="label">澶勭悊浜猴細</span>
+ <span class="value">{{ currentRecord.handleBy || '鏈鐞�' }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8" v-if="currentRecord.handleresult">
+ <div class="info-item">
+ <span class="label">澶勭悊缁撴灉锛�</span>
+ <span class="value">{{ getHandleresultText(currentRecord.handleresult) }}</span>
+ </div>
+ </el-col>
+ <el-col :span="16" v-if="currentRecord.handledesc">
+ <div class="info-item">
+ <span class="label">澶勭悊璇存槑锛�</span>
+ <span class="value">{{ currentRecord.handledesc }}</span>
+ </div>
+ </el-col>
+ <el-col :span="24" v-if="currentRecord.finaloption">
+ <div class="info-item">
+ <span class="label">鏈�缁堟剰瑙侊細</span>
+ <span class="value">{{ currentRecord.finaloption }}</span>
+ </div>
+ </el-col>
+ <el-col :span="8" v-if="currentRecord.recordurl">
+ <div class="info-item">
+ <span class="label">褰曢煶鍦板潃锛�</span>
+ <el-button
+ type="text"
+ size="small"
+ icon="el-icon-headset"
+ @click="handlePlayAudio(currentRecord.recordurl)"
+ >
+ 鎾斁褰曢煶
+ </el-button>
+ </div>
+ </el-col>
+ <el-col :span="8" v-if="currentRecord.ccdepts">
+ <div class="info-item">
+ <span class="label">鎶勯�佺瀹わ細</span>
+ <span class="value">{{ currentRecord.ccdepts }}</span>
+ </div>
+ </el-col>
+ </el-row>
+ </div>
+
+ <!-- 闂嵎/璇煶璇︽儏 -->
+ <div class="content-container" v-if="templateData.length > 0">
+ <el-tabs v-model="activeName" type="border-card">
+ <!-- 闂嵎闅忚璇︽儏 -->
+ <el-tab-pane name="wj" v-if="currentRecord.templateType === 2">
+ <span slot="label"><i class="el-icon-notebook-1"></i> 闂嵎闅忚璇︽儏</span>
+ <div class="CONTENT">
+ <div class="title">{{ currentRecord.questiontext || '闂嵎璇︽儏' }}</div>
+ <div class="preview-left" v-if="!isVoiceTemplate">
+ <div
+ class="topic-dev"
+ v-for="(item, index) in templateData"
+ :key="item.id"
+ >
+ <!-- 鍗曢�� -->
+ <div
+ :class="getTopicClass(item)"
+ :key="index"
+ v-if="item.scriptType == 1 && !item.astrict"
+ >
+ <div class="dev-text">
+ {{ index + 1 }}銆乕鍗曢�塢<span>{{ item.scriptContent }}</span>
+ </div>
+ <div class="dev-xx">
+ <el-radio-group v-model="item.scriptResult" disabled>
+ <el-radio
+ v-for="(option, optionIndex) in item.svyTaskTemplateTargetoptions"
+ :class="getOptionClass(option)"
+ :key="optionIndex"
+ :label="option.optioncontent"
+ >{{ option.optioncontent }}</el-radio>
+ </el-radio-group>
+ </div>
+ <div
+ v-if="item.showAppendInput || item.answerps"
+ class="append-input-container"
+ >
+ <el-input
+ type="textarea"
+ :rows="2"
+ placeholder="璇疯緭鍏ュ叿浣撲俊鎭�"
+ v-model="item.answerps"
+ readonly
+ ></el-input>
+ </div>
+ <div v-show="item.prompt">
+ <el-alert :title="item.prompt" type="warning"></el-alert>
+ </div>
+ </div>
+ <!-- 澶氶�� -->
+ <div
+ :class="item.isabnormal ? 'scriptTopic-isabnormal' : 'scriptTopic-dev'"
+ :key="index"
+ v-if="item.scriptType == 2 && !item.astrict"
+ >
+ <div class="dev-text">
+ {{ index + 1 }}銆乕澶氶�塢<span>{{ item.scriptContent }}</span>
+ </div>
+ <div class="dev-xx">
+ <el-checkbox-group v-model="item.scriptResult" disabled>
+ <el-checkbox
+ :class="option.isabnormal ? 'red-star' : ''"
+ v-for="(option, optionIndex) in item.svyTaskTemplateTargetoptions"
+ :key="optionIndex"
+ :label="option.optioncontent"
+ >
+ {{ option.optioncontent }}
+ </el-checkbox>
+ </el-checkbox-group>
+ </div>
+ <div v-show="item.prompt && item.scriptResult[0]">
+ <el-alert :title="item.prompt" type="warning"></el-alert>
+ </div>
+ </div>
+ <!-- 濉┖ -->
+ <div
+ class="scriptTopic-dev"
+ :key="index"
+ v-if="item.scriptType == 4 && !item.astrict"
+ >
+ <div class="dev-text">
+ {{ index + 1 }}銆乕闂瓟]<span>{{ item.scriptContent }}</span>
+ <span v-if="item.valueType == 3">(鍙兘杈撳叆鏁板瓧)</span>
+ </div>
+ <div class="dev-xx" v-if="item.valueType == 3">
+ <el-input
+ type="text"
+ placeholder="璇疯緭鍏ョ瓟妗�"
+ v-model="item.scriptResult"
+ readonly
+ ></el-input>
+ </div>
+ <div class="dev-xx" v-else>
+ <el-input
+ type="textarea"
+ :rows="2"
+ placeholder="璇疯緭鍏ョ瓟妗�"
+ v-model="item.scriptResult"
+ readonly
+ ></el-input>
+ </div>
+ </div>
+ </div>
+ </div>
+ </div>
+ </el-tab-pane>
+
+ <!-- 璇煶闅忚璇︽儏 -->
+ <el-tab-pane name="yy" v-if="currentRecord.templateType === 1">
+ <span slot="label"><i class="el-icon-headset"></i> 璇煶闅忚璇︽儏</span>
+ <div class="borderdiv">
+ <div class="title">{{ taskName }}</div>
+ <div class="voice-audio" v-if="voiceAudioUrl">
+ 瀹屾暣璇煶锛�
+ <audio-player
+ :audio-source="voiceAudioUrl"
+ ></audio-player>
+ </div>
+ <div class="preview-left" v-if="voiceData.length > 0">
+ <div v-for="(item, index) in voiceData" :key="index">
+ <div class="leftside">
+ <i class="el-icon-phone-outline"></i>
+ <span>{{ item.questiontext || '闂鍐呭' }}</span>
+ </div>
+ <div class="offside">
+ <i class="el-icon-user"></i>
+ <div class="offside-value">
+ <el-input
+ type="textarea"
+ :autosize="{ minRows: 1 }"
+ v-model="item.asrtext"
+ readonly
+ ></el-input>
+ <div v-if="item.questionvoice">
+ <audio-player
+ :audio-source="item.questionvoice"
+ ></audio-player>
+ </div>
+ </div>
+ </div>
+ </div>
+ </div>
+ </div>
+ </el-tab-pane>
+ </el-tabs>
+ </div>
+
+ <!-- 澶勭悊璁板綍 -->
+ <div class="process-section" v-if="processRecords.length > 0">
+ <div class="section-title">澶勭悊璁板綍</div>
+ <div class="process-timeline">
+ <el-timeline>
+ <el-timeline-item
+ v-for="(record, index) in processRecords"
+ :key="index"
+ :timestamp="formatDateTime(record.handleTime || record.createTime)"
+ placement="top"
+ >
+ <el-card>
+ <div class="process-item">
+ <div class="process-header">
+ <span class="process-user">{{ record.handleBy || '绯荤粺' }}</span>
+ <el-tag
+ size="small"
+ :type="getStatusTagType(record.handleFlag)"
+ >
+ {{ getStatusText(record.handleFlag) }}
+ </el-tag>
+ </div>
+ <div class="process-content">
+ <div v-if="record.ccdepts" class="process-depts">
+ <span class="label">鎶勯�佺瀹わ細</span>
+ <el-tag
+ v-for="dept in getDeptArray(record.ccdepts)"
+ :key="dept"
+ size="small"
+ type="info"
+ class="dept-tag"
+ >
+ {{ dept }}
+ </el-tag>
+ </div>
+ <div v-if="record.handleresult" class="process-remark">
+ <span class="label">澶勭悊缁撴灉锛�</span>
+ <span class="content">{{ getHandleresultText(record.handleresult) }}</span>
+ </div>
+ <div v-if="record.handledesc" class="process-remark">
+ <span class="label">澶勭悊璇存槑锛�</span>
+ <span class="content">{{ record.handledesc }}</span>
+ </div>
+ <div v-if="record.finaloption" class="process-remark">
+ <span class="label">鏈�缁堟剰瑙侊細</span>
+ <span class="content">{{ record.finaloption }}</span>
+ </div>
+ </div>
+ </div>
+ </el-card>
+ </el-timeline-item>
+ </el-timeline>
+ </div>
+ </div>
+
+ <span slot="footer" class="dialog-footer">
+ <el-button
+ type="primary"
+ icon="el-icon-edit"
+ @click="handleProcess"
+ v-if="currentRecord.handleFlag !== '1'"
+ >
+ 澶勭悊寮傚父
+ </el-button>
+ <el-button @click="dialogVisible = false">鍏抽棴</el-button>
+ </span>
+
+ <!-- 澶勭悊瀵硅瘽妗� -->
+ <el-dialog
+ title="澶勭悊寮傚父鍙嶉"
+ :visible.sync="processDialogVisible"
+ width="600px"
+ center
+ append-to-body
+ >
+ <el-form
+ :model="processForm"
+ :rules="processRules"
+ ref="processForm"
+ label-width="100px"
+ size="medium"
+ >
+ <el-form-item label="澶勭悊鐘舵��" prop="handleFlag">
+ <el-select
+ v-model="processForm.handleFlag"
+ placeholder="璇烽�夋嫨澶勭悊鐘舵��"
+ style="width: 100%"
+ >
+ <el-option label="宸插鐞�" :value="'1'" />
+ <el-option label="鍙栨秷澶勭悊" :value="'0'" />
+ </el-select>
+ </el-form-item>
+
+ <el-form-item label="鎶勯�佺瀹�" prop="ccdepts">
+ <el-select
+ v-model="processForm.ccdepts"
+ placeholder="璇烽�夋嫨鎶勯�佺瀹�"
+ multiple
+ filterable
+ collapse-tags
+ style="width: 100%"
+ :disabled="processForm.handleFlag !== '1'"
+ >
+ <el-option
+ v-for="dept in deptList"
+ :key="dept.deptCode"
+ :label="dept.label"
+ :value="dept.deptCode"
+ />
+ </el-select>
+ </el-form-item>
+
+ <el-form-item label="澶勭悊缁撴灉" prop="handleresult">
+ <el-select
+ v-model="processForm.handleresult"
+ placeholder="璇烽�夋嫨澶勭悊缁撴灉"
+ style="width: 100%"
+ :disabled="processForm.handleFlag !== '1'"
+ >
+ <el-option label="宸茶В鍐�" value="resolved" />
+ <el-option label="宸茶В閲�" value="explained" />
+ <el-option label="宸茶浆浜�" value="transferred" />
+ <el-option label="闇�鏀硅繘" value="improvement" />
+ <el-option label="宸查┏鍥�" value="rejected" />
+ </el-select>
+ </el-form-item>
+
+ <el-form-item label="澶勭悊璇存槑" prop="handledesc">
+ <el-input
+ v-model="processForm.handledesc"
+ type="textarea"
+ :rows="4"
+ placeholder="璇疯緭鍏ュ鐞嗚鏄庯紙鏈�澶�500瀛楋級"
+ maxlength="500"
+ show-word-limit
+ :disabled="processForm.handleFlag !== '1'"
+ />
+ </el-form-item>
+
+ <el-form-item label="鏈�缁堟剰瑙�" prop="finaloption" v-if="hasQualityPermission">
+ <el-input
+ v-model="processForm.finaloption"
+ type="textarea"
+ :rows="3"
+ placeholder="璇疯緭鍏ユ渶缁堝鐞嗘剰瑙侊紙鏈�澶�300瀛楋級"
+ maxlength="300"
+ show-word-limit
+ />
+ </el-form-item>
+ </el-form>
+ <span slot="footer" class="dialog-footer">
+ <el-button @click="processDialogVisible = false">鍙栨秷</el-button>
+ <el-button
+ type="primary"
+ @click="submitProcess"
+ :loading="processing"
+ >
+ 鎻愪氦澶勭悊
+ </el-button>
+ </span>
+ </el-dialog>
+
+ <!-- 褰曢煶鎾斁鍣� -->
+ <audio
+ v-if="audioUrl"
+ :src="audioUrl"
+ ref="audioPlayer"
+ controls
+ style="display: none"
+ />
+ </el-dialog>
+</template>
+
+<script>
+import { traceedit } from "@/api/AiCentre/index";
+import { getsearchrResults, getPersonVoices, getTaskservelist } from "@/api/AiCentre/index";
+import { deptTreeSelect } from "@/api/system/user";
+import AudioPlayer from "@/components/AudioPlayer"; // 闇�瑕佸垱寤鸿繖涓煶棰戞挱鏀剧粍浠�
+
+export default {
+ name: 'ExceptionDetailDialog',
+ components: {
+ AudioPlayer
+ },
+ props: {
+ visible: {
+ type: Boolean,
+ default: false
+ },
+ recordId: {
+ type: [Number, String],
+ default: null
+ },
+ recordData: {
+ type: Object,
+ default: () => ({})
+ },
+ title: {
+ type: String,
+ default: '寮傚父鍙嶉璇︽儏'
+ }
+ },
+ data() {
+ return {
+ // 褰撳墠璁板綍
+ currentRecord: {},
+
+ // 闂嵎/璇煶鏁版嵁
+ activeName: 'wj',
+ taskName: '',
+ templateData: [],
+ voiceData: [],
+ voiceAudioUrl: '',
+
+ // 澶勭悊璁板綍
+ processRecords: [],
+
+ // 绉戝鍒楄〃
+ deptList: [],
+
+ // 澶勭悊瀵硅瘽妗�
+ processDialogVisible: false,
+ processing: false,
+ processForm: {
+ handleFlag: '',
+ ccdepts: [],
+ handleresult: '',
+ handledesc: '',
+ finaloption: ''
+ },
+ processRules: {
+ handleFlag: [
+ { required: true, message: '璇烽�夋嫨澶勭悊鐘舵��', trigger: 'change' }
+ ],
+ handleresult: [
+ {
+ required: true,
+ message: '璇烽�夋嫨澶勭悊缁撴灉',
+ trigger: 'change',
+ validator: (rule, value, callback) => {
+ if (this.processForm.handleFlag === '1' && !value) {
+ callback(new Error('璇烽�夋嫨澶勭悊缁撴灉'));
+ } else {
+ callback();
+ }
+ }
+ }
+ ],
+ handledesc: [
+ {
+ required: true,
+ message: '璇疯緭鍏ュ鐞嗚鏄�',
+ trigger: 'blur',
+ validator: (rule, value, callback) => {
+ if (this.processForm.handleFlag === '1' && (!value || value.trim().length < 3)) {
+ callback(new Error('澶勭悊璇存槑鑷冲皯3涓瓧绗�'));
+ } else {
+ callback();
+ }
+ }
+ }
+ ]
+ },
+
+ // 闊抽鎾斁
+ audioUrl: '',
+
+ // 鍔犺浇鐘舵��
+ loading: false,
+
+ // 鏉冮檺鎺у埗
+ hasQualityPermission: false
+ };
+ },
+
+ computed: {
+ dialogVisible: {
+ get() {
+ return this.visible;
+ },
+ set(val) {
+ this.$emit('update:visible', val);
+ }
+ },
+
+ isVoiceTemplate() {
+ return this.currentRecord.templateType === 1;
+ }
+ },
+
+ watch: {
+ visible: {
+ immediate: true,
+ handler(val) {
+ if (val) {
+ this.loadData();
+ } else {
+ this.resetData();
+ }
+ }
+ },
+
+ recordData: {
+ immediate: true,
+ handler(val) {
+ if (val && Object.keys(val).length > 0) {
+ this.currentRecord = { ...val };
+ }
+ }
+ }
+ },
+
+ methods: {
+ // 鏍煎紡鍖栨棩鏈熸椂闂�
+ formatDateTime(dateTime) {
+ if (!dateTime) return '';
+ try {
+ const date = new Date(dateTime);
+ if (isNaN(date.getTime())) {
+ return dateTime;
+ }
+ return date.toLocaleDateString().replace(/\//g, '-') + ' ' +
+ date.toTimeString().split(' ')[0];
+ } catch (error) {
+ console.error('鏃ユ湡鏍煎紡鍖栭敊璇�:', error);
+ return dateTime;
+ }
+ },
+
+ // 妫�鏌ヨ川绠℃潈闄�
+ checkQualityPermission() {
+ const userRoles = this.$store.getters.roles || [];
+ return userRoles.includes('quality_manager') || userRoles.includes('admin');
+ },
+
+ // 鑾峰彇绉戝鍒楄〃
+ async getDeptOptions() {
+ try {
+ const res = await deptTreeSelect();
+ if (res.code == 200) {
+ this.deptList = this.flattenArray(res.data) || [];
+ }
+ } catch (error) {
+ console.error('鑾峰彇绉戝鍒楄〃澶辫触:', error);
+ }
+ },
+
+ // 灞曞钩鏁扮粍
+ flattenArray(multiArray) {
+ let result = [];
+
+ function flatten(element) {
+ if (element.children && element.children.length > 0) {
+ element.children.forEach((child) => flatten(child));
+ } else {
+ let item = JSON.parse(JSON.stringify(element));
+ result.push(item);
+ }
+ }
+
+ multiArray.forEach((element) => flatten(element));
+ return result;
+ },
+
+ // 鑾峰彇鐘舵�佹爣绛剧被鍨�
+ getStatusTagType(handleFlag) {
+ switch (handleFlag) {
+ case '0': return 'warning'; // 鏈鐞�
+ case '1': return 'success'; // 宸插鐞�
+ default: return 'info';
+ }
+ },
+
+ // 鑾峰彇鐘舵�佹枃鏈�
+ getStatusText(handleFlag) {
+ switch (handleFlag) {
+ case '0': return '鏈鐞�';
+ case '1': return '宸插鐞�';
+ default: return '鏈煡';
+ }
+ },
+
+ // 鑾峰彇澶勭悊缁撴灉鏂囨湰
+ getHandleresultText(handleresult) {
+ const map = {
+ 'resolved': '宸茶В鍐�',
+ 'explained': '宸茶В閲�',
+ 'transferred': '宸茶浆浜�',
+ 'improvement': '闇�鏀硅繘',
+ 'rejected': '宸查┏鍥�'
+ };
+ return map[handleresult] || handleresult;
+ },
+
+ // 鑾峰彇绉戝鏁扮粍
+ getDeptArray(ccdepts) {
+ if (!ccdepts) return [];
+ return ccdepts.split(',');
+ },
+
+ // 鎾斁闊抽
+ handlePlayAudio(url) {
+ this.audioUrl = url;
+ this.$nextTick(() => {
+ const audioPlayer = this.$refs.audioPlayer;
+ if (audioPlayer) {
+ audioPlayer.play().catch(error => {
+ console.error('鎾斁澶辫触:', error);
+ this.$message.error('闊抽鎾斁澶辫触');
+ });
+ }
+ });
+ },
+
+ // 鑾峰彇涓婚鏍峰紡绫�
+ getTopicClass(item) {
+ if (item.isabnormal == 1) {
+ return "scriptTopic-isabnormal";
+ } else if (item.isabnormal == 2) {
+ return "scriptTopic-warning";
+ } else {
+ return "scriptTopic-dev";
+ }
+ },
+
+ // 鑾峰彇閫夐」鏍峰紡绫�
+ getOptionClass(items) {
+ if (items.isabnormal == 1) {
+ return "red-star";
+ } else if (items.isabnormal == 2) {
+ return "yellow-star";
+ }
+ return "";
+ },
+
+ // 鍔犺浇鏁版嵁
+ async loadData() {
+ this.loading = true;
+ try {
+ this.hasQualityPermission = this.checkQualityPermission();
+ await this.getDeptOptions();
+
+ if (Object.keys(this.currentRecord).length === 0) {
+ this.currentRecord = this.recordData || {};
+ }
+
+ // 濡傛灉褰撳墠璁板綍鏄闊虫ā鏉匡紝鍔犺浇璇煶鏁版嵁
+ if (this.currentRecord.templateType === 1) {
+ await this.loadVoiceData();
+ this.activeName = 'yy';
+ } else if (this.currentRecord.templateType === 2) {
+ await this.loadQuestionnaireData();
+ this.activeName = 'wj';
+ }
+
+ await this.loadProcessRecords();
+ } catch (error) {
+ console.error('鍔犺浇璇︽儏鏁版嵁澶辫触:', error);
+ this.$message.error('鍔犺浇鏁版嵁澶辫触');
+ } finally {
+ this.loading = false;
+ }
+ },
+
+ // 閲嶇疆鏁版嵁
+ resetData() {
+ this.currentRecord = {};
+ this.templateData = [];
+ this.voiceData = [];
+ this.processRecords = [];
+ this.voiceAudioUrl = '';
+ this.taskName = '';
+ this.activeName = 'wj';
+ },
+
+ // 鍔犺浇闂嵎鏁版嵁
+ async loadQuestionnaireData() {
+ try {
+ // 杩欓噷闇�瑕佹牴鎹疄闄呮儏鍐佃皟鐢ㄦ帴鍙ｈ幏鍙栭棶鍗锋暟鎹�
+ // 濡傛灉recordData涓凡缁忓寘鍚簡闂嵎鏁版嵁锛屽彲浠ョ洿鎺ヤ娇鐢�
+ if (this.currentRecord.taskid && this.currentRecord.patid) {
+ const params = {
+ taskid: this.currentRecord.taskid,
+ patid: this.currentRecord.patid,
+ subId: this.currentRecord.subId || this.currentRecord.id,
+ isFinish: true
+ };
+
+ const res = await getsearchrResults(params);
+ if (res.code === 200 && res.data) {
+ this.templateData = res.data.scriptResult || [];
+ this.taskName = res.data.taskName || '';
+
+ // 澶勭悊鏁版嵁鏍煎紡
+ this.templateData.forEach((item) => {
+ if (item.scriptType == 2) item.scriptResult = [];
+ if (item.scriptResultId && item.scriptType != 2) {
+ item.isoption = 3;
+ item.scriptResult = item.scriptResult;
+ } else if (item.scriptResultId && item.scriptType == 2) {
+ item.scriptResult = item.scriptResult.split("&");
+ item.isoption = 3;
+ }
+ });
+
+ this.overdata();
+ }
+ }
+ } catch (error) {
+ console.error('鍔犺浇闂嵎鏁版嵁澶辫触:', error);
+ }
+ },
+
+ // 澶勭悊寮傚父鏁版嵁
+ overdata() {
+ this.templateData.forEach((item, index) => {
+ var obj = item.svyTaskTemplateTargetoptions.find(
+ (items) => items.optioncontent == item.scriptResult
+ );
+ if (obj && obj.isabnormal) {
+ this.templateData[index].isabnormal = obj.isabnormal;
+ }
+ this.$forceUpdate();
+ });
+ },
+
+ // 鍔犺浇璇煶鏁版嵁
+ async loadVoiceData() {
+ try {
+ if (this.currentRecord.taskid && this.currentRecord.patid) {
+ const params = {
+ taskid: this.currentRecord.taskid,
+ patid: this.currentRecord.patid,
+ subId: this.currentRecord.subId || this.currentRecord.id
+ };
+
+ const res = await getPersonVoices(params);
+ if (res.code == 200) {
+ this.voiceData = res.data.serviceSubtaskDetails || [];
+ this.voiceAudioUrl = res.data.voice || '';
+ this.taskName = res.data.taskName || '';
+ this.templateData = res.data.filteredDetails || [];
+
+ this.templateData.forEach((item) => {
+ if (item.targetvalue) {
+ item.scriptResult = item.targetvalue.split("&");
+ } else {
+ item.scriptResult = [];
+ }
+ });
+ }
+ }
+ } catch (error) {
+ console.error('鍔犺浇璇煶鏁版嵁澶辫触:', error);
+ }
+ },
+
+ // 鍔犺浇澶勭悊璁板綍
+ async loadProcessRecords() {
+ try {
+ // 杩欓噷鍙互鏍规嵁recordId鍔犺浇澶勭悊鍘嗗彶
+ // 鏆傛椂浣跨敤褰撳墠璁板綍鐨勫鐞嗕俊鎭�
+ if (this.currentRecord.handleTime) {
+ this.processRecords = [{
+ ...this.currentRecord,
+ time: this.currentRecord.handleTime
+ }];
+ }
+ } catch (error) {
+ console.error('鍔犺浇澶勭悊璁板綍澶辫触:', error);
+ }
+ },
+
+ // 澶勭悊寮傚父
+ handleProcess() {
+ this.processForm = {
+ handleFlag: this.currentRecord.handleFlag === '0' ? '1' : '0',
+ ccdepts: this.currentRecord.ccdepts ? this.currentRecord.ccdepts.split(',') : [],
+ handleresult: this.currentRecord.handleresult || '',
+ handledesc: this.currentRecord.handledesc || '',
+ finaloption: this.currentRecord.finaloption || ''
+ };
+ this.processDialogVisible = true;
+ },
+
+ // 鎻愪氦澶勭悊
+ async submitProcess() {
+ this.$refs.processForm.validate(async (valid) => {
+ if (!valid) {
+ return;
+ }
+
+ this.processing = true;
+ try {
+ const submitData = {
+ id: this.currentRecord.id,
+ handleFlag: this.processForm.handleFlag,
+ handleresult: this.processForm.handleresult,
+ handledesc: this.processForm.handledesc,
+ finaloption: this.processForm.finaloption,
+ ccdepts: Array.isArray(this.processForm.ccdepts)
+ ? this.processForm.ccdepts.join(",")
+ : this.processForm.ccdepts
+ };
+
+ const res = await traceedit(submitData);
+ if (res.code === 200) {
+ this.$message.success("澶勭悊鎻愪氦鎴愬姛");
+ this.processDialogVisible = false;
+
+ // 鏇存柊褰撳墠璁板綍
+ this.currentRecord = {
+ ...this.currentRecord,
+ ...submitData,
+ handleBy: this.$store.getters.name, // 褰撳墠鐢ㄦ埛
+ handleTime: new Date().toISOString().replace('T', ' ').substr(0, 19)
+ };
+
+ // 閲嶆柊鍔犺浇澶勭悊璁板綍
+ await this.loadProcessRecords();
+
+ // 瑙﹀彂鐖剁粍浠跺埛鏂�
+ this.$emit('processed');
+ } else {
+ this.$message.error(res.msg || "澶勭悊鎻愪氦澶辫触");
+ }
+ } catch (error) {
+ console.error("澶勭悊鎻愪氦澶辫触:", error);
+ this.$message.error("澶勭悊鎻愪氦澶辫触锛岃绋嶅悗閲嶈瘯");
+ } finally {
+ this.processing = false;
+ }
+ });
+ },
+
+ // 澶勭悊瀵硅瘽妗嗗叧闂�
+ handleClose() {
+ this.$emit('close');
+ }
+ }
+};
+</script>
+
+<style lang="scss" scoped>
+.exception-detail-dialog {
+ ::v-deep .el-dialog {
+ max-height: 85vh;
+ display: flex;
+ flex-direction: column;
+
+ .el-dialog__body {
+ flex: 1;
+ overflow-y: auto;
+ padding: 20px;
+ }
+ }
+
+ .info-section {
+ margin-bottom: 20px;
+ padding: 20px;
+ background: #f8f9fa;
+ border-radius: 8px;
+ border: 1px solid #ebeef5;
+
+ .section-title {
+ font-size: 16px;
+ font-weight: 600;
+ color: #303133;
+ margin-bottom: 15px;
+ padding-bottom: 10px;
+ border-bottom: 2px solid #409EFF;
+ }
+
+ .info-item {
+ margin-bottom: 12px;
+ display: flex;
+ align-items: center;
+
+ .label {
+ font-size: 14px;
+ color: #606266;
+ min-width: 80px;
+ font-weight: 500;
+ }
+
+ .value {
+ font-size: 14px;
+ color: #303133;
+ font-weight: 500;
+ flex: 1;
+ }
+ }
+ }
+
+ .content-container {
+ margin-bottom: 20px;
+
+ ::v-deep .el-tabs__content {
+ padding: 20px;
+ background: #fff;
+ border-radius: 0 0 4px 4px;
+ }
+
+ .CONTENT, .borderdiv {
+ padding: 20px;
+ background: #fff;
+ border-radius: 6px;
+
+ .title {
+ font-size: 18px;
+ font-weight: 600;
+ color: #303133;
+ margin-bottom: 20px;
+ padding-bottom: 10px;
+ border-bottom: 2px solid #409EFF;
+ }
+
+ .voice-audio {
+ margin-bottom: 20px;
+ display: flex;
+ align-items: center;
+ gap: 10px;
+
+ .audio-player {
+ flex: 1;
+ }
+ }
+
+ .preview-left {
+ .topic-dev {
+ margin-bottom: 20px;
+ padding: 15px;
+ border-radius: 6px;
+ border: 1px solid #ebeef5;
+ background: #fff;
+
+ .dev-text {
+ font-size: 15px;
+ font-weight: 500;
+ color: #303133;
+ margin-bottom: 15px;
+ line-height: 1.5;
+
+ span {
+ color: #606266;
+ }
+ }
+
+ .dev-xx {
+ ::v-deep .el-radio-group,
+ ::v-deep .el-checkbox-group {
+ display: flex;
+ flex-direction: column;
+ gap: 10px;
+ }
+
+ ::v-deep .el-radio,
+ ::v-deep .el-checkbox {
+ margin: 0;
+ padding: 8px 12px;
+ border-radius: 4px;
+ border: 1px solid #ebeef5;
+ transition: all 0.3s;
+
+ &:hover {
+ background: #f5f7fa;
+ }
+
+ &.red-star {
+ border-color: #f56c6c;
+ background: #fef0f0;
+ }
+
+ &.yellow-star {
+ border-color: #e6a23c;
+ background: #fdf6ec;
+ }
+ }
+ }
+
+ .append-input-container {
+ margin-top: 15px;
+ }
+
+ .el-alert {
+ margin-top: 10px;
+ }
+ }
+
+ .leftside {
+ display: flex;
+ align-items: center;
+ gap: 10px;
+ margin-bottom: 10px;
+ font-size: 15px;
+ font-weight: 500;
+ color: #303133;
+
+ i {
+ color: #409EFF;
+ }
+ }
+
+ .offside {
+ display: flex;
+ align-items: flex-start;
+ gap: 10px;
+ margin-bottom: 20px;
+
+ i {
+ color: #67C23A;
+ margin-top: 8px;
+ }
+
+ .offside-value {
+ flex: 1;
+
+ .el-textarea {
+ margin-bottom: 10px;
+ }
+ }
+ }
+ }
+ }
+ }
+
+ .process-section {
+ .section-title {
+ font-size: 16px;
+ font-weight: 600;
+ color: #303133;
+ margin-bottom: 15px;
+ padding-bottom: 10px;
+ border-bottom: 2px solid #409EFF;
+ }
+
+ .process-timeline {
+ ::v-deep .el-timeline-item {
+ padding-bottom: 20px;
+
+ .el-timeline-item__timestamp {
+ font-size: 13px;
+ color: #909399;
+ }
+ }
+
+ .process-item {
+ .process-header {
+ display: flex;
+ justify-content: space-between;
+ align-items: center;
+ margin-bottom: 10px;
+
+ .process-user {
+ font-size: 14px;
+ font-weight: 600;
+ color: #409EFF;
+ }
+ }
+
+ .process-content {
+ .process-depts {
+ margin-bottom: 8px;
+
+ .label {
+ font-size: 13px;
+ color: #606266;
+ margin-right: 5px;
+ }
+
+ .dept-tag {
+ margin-right: 5px;
+ margin-bottom: 5px;
+ }
+ }
+
+ .process-remark {
+ margin-bottom: 8px;
+
+ .label {
+ font-size: 13px;
+ color: #606266;
+ margin-right: 5px;
+ }
+
+ .content {
+ font-size: 13px;
+ color: #303133;
+ line-height: 1.5;
+ }
+ }
+ }
+ }
+ }
+ }
+
+ .dialog-footer {
+ display: flex;
+ justify-content: flex-end;
+ align-items: center;
+ gap: 10px;
+ }
+}
+
+// 寮傚父鏍峰紡
+.scriptTopic-isabnormal {
+ border-color: #f56c6c !important;
+ background: #fef0f0 !important;
+}
+
+.scriptTopic-warning {
+ border-color: #e6a23c !important;
+ background: #fdf6ec !important;
+}
+</style>
--
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