package com.smartor.service.impl; import com.alibaba.fastjson2.JSON; import com.alibaba.fastjson2.JSONObject; import com.fasterxml.jackson.core.JsonProcessingException; import com.fasterxml.jackson.databind.JsonNode; import com.fasterxml.jackson.databind.ObjectMapper; import com.google.gson.Gson; import com.ruoyi.common.core.domain.entity.SysDept; import com.ruoyi.common.core.redis.RedisCache; import com.ruoyi.common.core.service.IConfigService; import com.ruoyi.common.dx.MessageSend; import com.ruoyi.common.enums.WxGZHEnum; import com.ruoyi.common.exception.base.BaseException; import com.ruoyi.common.utils.*; import com.ruoyi.common.utils.http.HttpUtils; import com.ruoyi.common.utils.sms.smsUtils; import com.ruoyi.common.utils.spring.SpringUtils; import com.ruoyi.system.domain.SysConfig; import com.ruoyi.system.mapper.SysConfigMapper; import com.ruoyi.system.mapper.SysDeptMapper; import com.ruoyi.system.service.ISysConfigService; import com.ruoyi.system.service.ISysDeptService; import com.smartor.common.FtpService; import com.smartor.common.MtSubmitSmUtil; import com.smartor.common.ScheduleSubtaskBuilder; import com.smartor.config.PhoneUtils; import com.smartor.domain.DTO.MydTrendReqDTO; import com.smartor.domain.DTO.MzMydScoreRankDTO; import com.smartor.domain.DTO.QuestionCountKsOrBqDTO; import com.smartor.domain.DTO.ServiceSubtaskDetailDTO; import com.smartor.domain.DTO.ServiceSubtaskOptionStatDTO; import com.smartor.domain.*; import com.smartor.domain.VO.*; import com.smartor.domain.entity.ServiceSubtaskEntity; import com.smartor.mapper.*; import com.smartor.service.*; import lombok.extern.slf4j.Slf4j; import org.apache.commons.collections4.CollectionUtils; import org.apache.commons.collections4.MapUtils; import org.apache.commons.lang3.ObjectUtils; import org.junit.Test; import org.springframework.beans.factory.annotation.Autowired; import org.springframework.beans.factory.annotation.Value; import org.springframework.cache.annotation.Cacheable; import org.springframework.data.redis.core.ListOperations; import org.springframework.data.redis.core.RedisTemplate; import org.springframework.stereotype.Service; import org.springframework.transaction.annotation.Transactional; import org.springframework.web.bind.annotation.RequestBody; import java.math.BigDecimal; import java.math.RoundingMode; import java.net.URLEncoder; import java.nio.charset.StandardCharsets; import java.security.MessageDigest; import java.text.DecimalFormat; import java.text.SimpleDateFormat; import java.time.*; import java.time.format.DateTimeFormatter; import java.time.temporal.ChronoUnit; import java.util.*; import java.util.concurrent.Executors; import java.util.concurrent.ScheduledExecutorService; import java.util.concurrent.TimeUnit; import java.util.regex.Matcher; import java.util.regex.Pattern; import java.util.stream.Collectors; import static cn.hutool.core.convert.Convert.toHex; /** * 单一任务（随访）Service业务层处理 * * @author ruoyi * @date 2024-02-02 */ @Slf4j @Service public class ServiceSubtaskServiceImpl implements IServiceSubtaskService { @Autowired private ServiceSubtaskMapper serviceSubtaskMapper; @Autowired private ServiceSubtaskPreachformMapper serviceSubtaskPreachformMapper; @Autowired private ServiceSubtaskDetailMapper serviceSubtaskDetailMapper; @Autowired private IServiceTaskService serviceTaskService; @Autowired private IvrTaskTemplateTargetoptionMapper serviceTaskScriptTargetoptionMapper; @Autowired private IvrTaskVisitResultMapper serviceTaskVisitResultMapper; @Autowired private IServiceTaskdeptService serviceTaskdeptService; @Autowired private IServiceTaskmedicalService serviceTaskmedicalService; @Autowired private IServiceTaskdiagService serviceTaskdiagService; @Autowired private IServiceTaskoperService serviceTaskoperService; @Autowired private RedisCache redisCache; @Autowired private IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper; @Autowired private ISvyTaskTemplateScriptService svyTaskTemplateScriptService; @Autowired private IIvrTaskTemplateService ivrTaskTemplateService; @Autowired private ISvyTaskTemplateService svyTaskTemplateService; @Autowired private IIvrTaskTemplateScriptService iIvrTaskTemplateScriptService; @Autowired private IIvrTaskTemplateTargetoptionService iIvrTaskTemplateTargetoptionService; @Autowired private IServiceOutPathService iServiceOutPathService; @Autowired private IServiceSubtaskDetailTraceService traceService; @Autowired private IServiceTaskScheduleService serviceTaskScheduleService; @Autowired private IPatArchiveService patArchiveService; @Autowired private ISysDeptService sysDeptService; @Autowired private ScheduleSubtaskBuilder scheduleSubtaskBuilder; @Autowired private FtpService ftpService; @Autowired private PatMedInhospMapper patMedInhospMapper; @Autowired private PatMedOuthospMapper patMedOuthospMapper; @Autowired private PatArchiveMapper patArchiveMapper; @Autowired private SvyLibScriptCategoryMapper svyLibScriptCategoryMapper; @Autowired private IPatMedInhospService patMedInhospService; @Value("${pri_key}") private String pri_key; @Value("${pub_key}") private String pub_key; @Value("${ASRCallBackPath}") private String ASRCallBackPath; @Autowired private ISysConfigService configService; @Autowired private MtSubmitSmUtil mtSubmitSmUtil; @Autowired private SysConfigMapper sysConfigMapper; @Autowired private RedisTemplate redisTemplate; @Value("${hangup}") private String hangup; /** * 挂断请求最大重试次数（含首次） */ private static final int HANGUP_MAX_RETRY = 3; /** * 挂断请求重试间隔（毫秒） */ private static final long HANGUP_RETRY_INTERVAL_MS = 300L; /** * 兜底挂断的最小延时（毫秒）：等平台把结束语播完再挂 */ private static final long HANGUP_FALLBACK_MIN_DELAY_MS = 8000L; /** * 兜底挂断定时器。 *

* 雨绮这套的挂断原本依赖"平台播完结束语后再回调一次 PlayEventCallback(playstop=true)"， * 平台不回调电话就一直挂着。这里用一个守护线程池在结束语下发后按字数估算时长做兜底挂断， * 与平台回调走同一个幂等标记，不会重复挂断。 */ private ScheduledExecutorService hangupFallbackExecutor; @Value("${app_key_yq}") private String app_key_yq; @Value("${ruoyi.profile}") private String profile; @Value("${voicePathPrefix}") private String voicePathPrefix; @Value("${localIP}") private String localIP; @Value("${req_path}") private String req_path; @Value("${xhsmsPath}") private String xhsmsPath; @Value("${phoneUpEveryHour}") private Integer phoneUpEveryHour; @Value("${phoneEndHour}") private Integer phoneEndHour; @Autowired private IPatMedOuthospService patMedOuthospService; @Autowired private SysDept2Mapper sysDept2Mapper; @Value("${spring.profiles.active}") private String active; @Autowired private ServiceOutPathMapper serviceOutPathMapper; private static final String KEY_SEP = "\u0001"; /** 二次随访生成锁前缀，防止同一原任务并发生成多条二次随访 */ private static final String AGAIN_LOCK_KEY_PREFIX = "smartor:again:lock:"; private static final long AGAIN_LOCK_SECONDS = 30L; @Autowired private PatMedOperationItemMapper patMedOperationItemMapper; @Autowired private SysDeptMapper sysDeptMapper; /** * 查询单一任务（随访） * * @param id 单一任务（随访）主键 * @return 单一任务（随访） */ @Override public ServiceSubtask selectServiceSubtaskById(Long id) { return serviceSubtaskMapper.selectServiceSubtaskById(id); } @Override public List selectServiceSubtaskByDiagname(ServiceSubtask serviceSubtask) { return serviceSubtaskMapper.selectServiceSubtaskByDiagname(serviceSubtask); } /** * 查询单一任务（随访）列表 * * @param serviceSubtaskEntity 单一任务（随访） * @return 单一任务（随访） */ @Override public List selectServiceSubtaskList(ServiceSubtaskEntity serviceSubtaskEntity) { return serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskEntity); } public List selectServiceSubtaskListAgain(ServiceSubtaskEntity serviceSubtaskEntity) { return serviceSubtaskMapper.selectServiceSubtaskListAgain(serviceSubtaskEntity); } @Override public ServiceTaskVO queryTaskByCondition(ServiceSubtask serviceSubtask) { //定义患者与单一任务关联表集合 List patTaskRelevances = new ArrayList<>(); ServiceSubtaskEntity serviceSubtaskVO = DtoConversionUtils.sourceToTarget(serviceSubtask, ServiceSubtaskEntity.class); List list = selectServiceSubtaskList(serviceSubtaskVO); ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); if (ObjectUtils.isEmpty(serviceTask)) { log.error("找不到对应的serviceTask, orgid：{}, taskid: {}", serviceSubtask.getOrgid(), serviceSubtask.getTaskid()); return null; } if (CollectionUtils.isEmpty(list) || list.size() == 0) { ServiceTaskVO serviceTaskVO = DtoConversionUtils.sourceToTarget(serviceTask, ServiceTaskVO.class); ObjectMapper objectMapper = new ObjectMapper(); try { List> mapList = objectMapper.readValue(serviceTask.getPreachformDesc(), List.class); serviceTaskVO.setPreachformList(mapList); if (ObjectUtils.isNotEmpty(serviceTask.getTaskid())) { ServiceTaskoper operVo = new ServiceTaskoper(); operVo.setTaskId(serviceTask.getTaskid()); operVo.setOrgid(serviceTask.getOrgid()); List serviceTaskopers = serviceTaskoperService.selectServiceTaskoperList(operVo); if (ObjectUtils.isNotEmpty(serviceTaskopers)) { serviceTaskVO.setOplevelcode(serviceTaskopers.get(0).getOplevelcode()); } } // // String result = mapList.stream().map(mapList1 -> mapList1.get("preachform")).map(String::valueOf).collect(Collectors.joining(",")); // serviceTaskVO.setPreachform(result); } catch (JsonProcessingException e) { e.printStackTrace(); } findServiceTaskScheduleVO(serviceTaskVO); return serviceTaskVO; } //将查出来的数据倒入ServiceSubtaskVO中 ServiceTaskVO serviceTaskVO = DtoConversionUtils.sourceToTarget(serviceTask, ServiceTaskVO.class); serviceTaskVO.setShowDate(serviceTask.getShowDate()); serviceTaskVO.setShowTimeMorn(serviceTask.getShowTimeMorn()); serviceTaskVO.setShowTimeNoon(serviceTask.getShowTimeNoon()); serviceTaskVO.setShowTimeNight(serviceTask.getShowTimeNight()); serviceTaskVO.setPreachform(serviceTask.getPreachform()); if (ObjectUtils.isNotEmpty(serviceTask.getTaskid())) { ServiceTaskoper operVo = new ServiceTaskoper(); operVo.setTaskId(serviceTask.getTaskid()); operVo.setOrgid(serviceTask.getOrgid()); List serviceTaskopers = serviceTaskoperService.selectServiceTaskoperList(operVo); if (ObjectUtils.isNotEmpty(serviceTaskopers)) { serviceTaskVO.setOplevelcode(serviceTaskopers.get(0).getOplevelcode()); } } String sendTimeSlot = serviceTask.getSendTimeSlot(); ObjectMapper objectMapper = new ObjectMapper(); try { //获取到发送时间的集合 if (com.ruoyi.common.utils.StringUtils.isNotEmpty(sendTimeSlot)) { List taskSendTimeVOList = objectMapper.readValue(sendTimeSlot, List.class); serviceTaskVO.setSendTimeslot(taskSendTimeVOList); serviceTaskVO.setSendType(serviceTask.getSendType()); } //文本变量参数 if (com.ruoyi.common.utils.StringUtils.isNotEmpty(serviceTask.getTextParam())) { Map> textParam = objectMapper.readValue(serviceTask.getTextParam(), Map.class); serviceTaskVO.setTextParam(textParam); } } catch (JsonProcessingException e) { e.printStackTrace(); } List serviceSubtaskPreachformLists = serviceSubtaskPreachformMapper.selectBySubtask(serviceSubtask); for (ServiceSubtask serviceSubtask1 : list) { PatTaskRelevance patTaskRelevance = new PatTaskRelevance(); if (!serviceSubtask1.getHospType().equals("2")) { log.info("随访查询不为出院，{}", serviceSubtask1.getHospType()); //获取到患者信息，并放入到集合中 patTaskRelevance.setName(serviceSubtask1.getSendname()); patTaskRelevance.setAge(serviceSubtask1.getAge()); patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime()); patTaskRelevance.setSfzh(serviceSubtask1.getSfzh()); patTaskRelevance.setPhone(serviceSubtask1.getPhone()); patTaskRelevance.setTelcode(serviceSubtask1.getPhone()); patTaskRelevance.setAddr(serviceSubtask1.getAddr()); patTaskRelevance.setDiagname(serviceSubtask1.getLeavediagname()); patTaskRelevance.setPatid(serviceSubtask1.getPatid()); patTaskRelevance.setSendStatus(serviceSubtask1.getSendstate()); patTaskRelevance.setDeptcode(serviceSubtask1.getDeptcode()); patTaskRelevance.setDeptName(serviceSubtask1.getDeptname()); patTaskRelevance.setLeavehospitaldistrictcode(serviceSubtask1.getLeavehospitaldistrictcode()); patTaskRelevance.setLeavehospitaldistrictname(serviceSubtask1.getLeavehospitaldistrictname()); patTaskRelevance.setInhosptime(serviceSubtask1.getInhosptime()); patTaskRelevance.setDrname(serviceSubtask1.getDrname()); patTaskRelevance.setDrcode(serviceSubtask1.getDrcode()); patTaskRelevance.setEndtime(serviceSubtask1.getEndtime()); patTaskRelevance.setNurseId(serviceSubtask1.getNurseId()); patTaskRelevance.setNurseName(serviceSubtask1.getNurseName()); patTaskRelevances.add(patTaskRelevance); } if (serviceSubtask1.getHospType().equals("2")) { log.info("随访查询为出院，{}", serviceSubtask1.getHospType()); patTaskRelevance.setName(serviceSubtask1.getSendname()); patTaskRelevance.setAge(serviceSubtask1.getAge()); patTaskRelevance.setSfzh(serviceSubtask1.getSfzh()); patTaskRelevance.setPhone(serviceSubtask1.getPhone()); patTaskRelevance.setTelcode(serviceSubtask1.getPhone()); patTaskRelevance.setFinishtime(serviceSubtask1.getFinishtime()); patTaskRelevance.setAddr(serviceSubtask1.getAddr()); patTaskRelevance.setDeptName(serviceSubtask1.getDeptname()); patTaskRelevance.setDeptcode(serviceSubtask1.getDeptcode()); patTaskRelevance.setBedNo(serviceSubtask1.getBedNo()); patTaskRelevance.setDiagname(serviceSubtask1.getLeavediagname()); patTaskRelevance.setPatid(serviceSubtask1.getPatid()); patTaskRelevance.setSendStatus(serviceSubtask1.getSendstate()); patTaskRelevance.setLeavehospitaldistrictcode(serviceSubtask1.getLeavehospitaldistrictcode()); patTaskRelevance.setLeavehospitaldistrictname(serviceSubtask1.getLeavehospitaldistrictname()); patTaskRelevance.setInhosptime(serviceSubtask1.getInhosptime()); patTaskRelevance.setStarttime(serviceSubtask1.getStarttime()); patTaskRelevance.setDrname(serviceSubtask1.getDrname()); patTaskRelevance.setDrcode(serviceSubtask1.getDrcode()); patTaskRelevance.setEndtime(serviceSubtask1.getEndtime()); patTaskRelevance.setStarttime(serviceSubtask1.getStarttime()); patTaskRelevance.setNurseId(serviceSubtask1.getNurseId()); patTaskRelevance.setNurseName(serviceSubtask1.getNurseName()); patTaskRelevances.add(patTaskRelevance); } //获取该患者所有的执行状态 // List serviceSubtaskPreachformList = serviceSubtaskPreachformLists.stream().filter((item -> item.getSubid().equals(serviceSubtask1.getId()) && item.getTaskid().equals(serviceTask.getTaskid()))).collect(Collectors.toList()); // List> resultList = serviceSubtaskPreachformList.stream().map(item -> { // Map map = new HashMap<>(); // map.put("sort", item.getSort()); // map.put("preachform", item.getPreachform()); // map.put("compensateTime", item.getCompensateTime()); // return map; // }).collect(Collectors.toList()); // serviceTaskVO.setPreachformList(resultList); // String result = resultList.stream().map(mapList1 -> mapList1.get("preachform")).map(String::valueOf).collect(Collectors.joining(",")); // serviceTaskVO.setPreachform(result); } if (StringUtils.isNotEmpty(serviceTaskVO.getPreachformDesc())) { //直接通过PreachformDesc生成List返回 try { List> mapList = objectMapper.readValue(serviceTaskVO.getPreachformDesc(), List.class); serviceTaskVO.setPreachformList(mapList); } catch (Exception e) { } } else { if (CollectionUtils.isNotEmpty(list)) { //获取该患者所有的执行状态 List serviceSubtaskPreachformList = serviceSubtaskPreachformLists.stream().filter((item -> item.getSubid().equals(list.get(0).getId()) && item.getTaskid().equals(serviceTask.getTaskid()))).collect(Collectors.toList()); List> resultList = serviceSubtaskPreachformList.stream().map(item -> { Map map = new HashMap<>(); map.put("sort", item.getSort()); map.put("preachform", item.getPreachform()); map.put("compensateTime", item.getCompensateTime()); return map; }).collect(Collectors.toList()); serviceTaskVO.setPreachformList(resultList); } } serviceTaskVO.setPatTaskRelevances(patTaskRelevances); findServiceTaskScheduleVO(serviceTaskVO); return serviceTaskVO; } @Override public List patItem(ServiceSubtaskEntity serviceSubtaskEntity) { List selectServiceSubtaskList = getServiceSubtasks(serviceSubtaskEntity); List serviceSubtaskResList = new ArrayList<>(); for (ServiceSubtask serviceSubtask : selectServiceSubtaskList) { ServiceSubtaskRes serviceSubtaskRes = DtoConversionUtils.sourceToTarget(serviceSubtask, ServiceSubtaskRes.class); if (ObjectUtils.isNotEmpty(serviceSubtask.getContinueContent())) { serviceSubtaskRes.setContinueContent(serviceSubtask.getContinueContent()); } // 1：待随访（2 待发送）；2：随访中（3 已发送、1 被领取）、3：未完成（5 发送失败、7、超时）、4：已完成（ 6 已完成）、5：无需随访（4 不执行） if (serviceSubtaskRes.getSendstate() == 1 || serviceSubtaskRes.getSendstate() == 2L || serviceSubtaskRes.getSendstate() == 3L || serviceSubtaskRes.getSendstate() == 5 || serviceSubtaskRes.getSendstate() == 7L) serviceSubtaskRes.setSendstateView(1L); if (serviceSubtaskRes.getSendstate() == 6) serviceSubtaskRes.setSendstateView(2L); if (serviceSubtaskRes.getSendstate() == 4) serviceSubtaskRes.setSendstateView(3L); // 填充当前补偿 if (StringUtils.isEmpty(serviceSubtask.getCurrentPreachform())) { if (StringUtils.isNotEmpty(serviceSubtask.getPreachform())) { //默认取第一个 serviceSubtaskRes.setCurrentPreachform(serviceSubtask.getPreachform().split(",")[0]); } } PatMedInhosp inhosp = patMedInhospMapper.selectPatMedInhospByInhospid(serviceSubtask.getInhospid()); if (ObjectUtils.isNotEmpty(inhosp)) { PatArchive patArchive = patArchiveMapper.selectPatArchiveByPatid(inhosp.getPatid()); if (ObjectUtils.isNotEmpty(patArchive)) { Map stringStringMap = calculateAge(patArchive.getBirthdate().toInstant().atZone(ZoneId.systemDefault()).toLocalDate(), LocalDate.now()); serviceSubtaskRes.setAge(StringUtils.isNotEmpty(stringStringMap.get("age")) ? Long.valueOf(stringStringMap.get("age")) : null); serviceSubtaskRes.setSex(patArchive.getSex()); serviceSubtaskRes.setSexName(patArchive.getSex() != null ? (patArchive.getSex() == 1 ? "男" : "女") : null); } serviceSubtaskRes.setHospno(inhosp.getInhospno()); serviceSubtaskRes.setPatno(inhosp.getPatno()); } serviceSubtaskResList.add(serviceSubtaskRes); } return serviceSubtaskResList; } public List getServiceSubtasks(ServiceSubtaskEntity serviceSubtaskEntity) { if (serviceSubtaskEntity.getSendstateView() != null) { // 1：待随访（1 被领取、2 待发送、3 已发送、5 发送失败、7、超时）；2：已完成（ 6 已完成）、3：无需随访（4 不执行） if (serviceSubtaskEntity.getSendstateView() == 1) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 7L))); if (serviceSubtaskEntity.getSendstateView() == 2) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(6L))); if (serviceSubtaskEntity.getSendstateView() == 3) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(4L))); } //患者获取随访任务-需要查询同个患者（身份证）所有的任务 景宁 if (StringUtils.isNotEmpty(serviceSubtaskEntity.getOrgid()) && serviceSubtaskEntity.getOrgid().equals("47255004333112711A1001")) { if (ObjectUtils.isNotEmpty(serviceSubtaskEntity.getPatid())) { PatArchive patArchive = patArchiveService.selectPatArchiveByPatid(serviceSubtaskEntity.getPatid()); if (ObjectUtils.isNotEmpty(patArchive) && StringUtils.isNotEmpty(patArchive.getIdcardno())) { serviceSubtaskEntity.setPatid(null); serviceSubtaskEntity.setSfzh(patArchive.getIdcardno()); } } } List selectServiceSubtaskList = this.selectServiceSubtaskList(serviceSubtaskEntity); return selectServiceSubtaskList; } @Override public Integer transferDept(TransferDeptVO transferDeptVO) { log.info("transferDept的入参为：{}", transferDeptVO); //查询该患者的子任务信息 ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(transferDeptVO.getSubId()); if (ObjectUtils.isEmpty(serviceSubtask)) throw new BaseException("转患者失败，请联系管理员处理"); //删除该患者的信息通过subid serviceSubtaskMapper.deleteServiceSubtaskById(transferDeptVO.getSubId()); //修改患者的离院科室病区通过inhospid和患者的任务生成状态 PatMedInhosp patMedInhosp = new PatMedInhosp(); patMedInhosp.setInhospid(serviceSubtask.getInhospid()); patMedInhosp.setLeaveldeptcode(transferDeptVO.getLeavelDeptCode()); patMedInhosp.setLeaveldeptname(transferDeptVO.getLeavelDeptName()); patMedInhosp.setLeavehospitaldistrictcode(transferDeptVO.getLeavehospitaldistrictcode()); patMedInhosp.setLeavehospitaldistrictname(transferDeptVO.getLeavehospitaldistrictname()); patMedInhosp.setDeptcheckFlag("0"); patMedInhosp.setWardcheckFlag("0"); patMedInhosp.setDiagcheckFlag("0"); return patMedInhospMapper.updatePatMedInhosp(patMedInhosp); } public Map calculateAge(LocalDate birthdate, LocalDate today) { if (birthdate == null || today.isBefore(birthdate)) { return null; } Map ageMap = new HashMap<>(); Period period = Period.between(birthdate, today); long totalDays = ChronoUnit.DAYS.between(birthdate, today); long totalMonths = ChronoUnit.MONTHS.between(birthdate, today); int years = period.getYears(); int months = period.getMonths(); int days = period.getDays(); String ageUnit; Integer age; String ageUnit2 = null; Integer age2 = null; if (totalDays < 90) { // 小于 1 个月，按天计算 ageUnit = "天"; age = (int) totalDays; ageMap.put("age", age != null ? age.toString() : null); ageMap.put("ageUnit", ageUnit); ageMap.put("age2", null); ageMap.put("ageUnit2", null); } else if (totalMonths < 36) { // 小于 1 年，按月 + 天计算 ageUnit = "月"; age = (int) totalMonths; ageUnit2 = "天"; age2 = days; ageMap.put("age", age != null ? age.toString() : null); ageMap.put("ageUnit", ageUnit); ageMap.put("age2", age2 != null ? age2.toString() : null); ageMap.put("ageUnit2", ageUnit2); } else { // 大于 1 年，按年 + 月计算 ageUnit = "岁"; age = years; ageUnit2 = "月"; age2 = months; ageMap.put("age", age != null ? age.toString() : null); ageMap.put("ageUnit", ageUnit); ageMap.put("age2", age2 != null ? age2.toString() : null); ageMap.put("ageUnit2", ageUnit2); } return ageMap; } @Override public List patItem2(ServiceSubtaskEntity serviceSubtaskEntity) { if (serviceSubtaskEntity.getSendstateView() != null) { // 1：待随访（1 被领取、2 待发送、3 已发送、5 发送失败、7、超时）；2：已完成（ 6 已完成）、3：无需随访（4 不执行） if (serviceSubtaskEntity.getSendstateView() == 1) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 7L))); if (serviceSubtaskEntity.getSendstateView() == 2) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(6L))); if (serviceSubtaskEntity.getSendstateView() == 3) serviceSubtaskEntity.setSendstates(new ArrayList<>(Arrays.asList(4L))); } List serviceSubtaskList = new ArrayList<>(); if(CollectionUtils.isNotEmpty(serviceSubtaskEntity.getSendstates())){ for (Long sendstate : serviceSubtaskEntity.getSendstates()) { serviceSubtaskEntity.setSendstate(sendstate); List serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskEntity); serviceSubtaskList.addAll(serviceSubtasks); } } return serviceSubtaskList; } // 原方法 // @Override // public Map patItemCount(ServiceSubtaskVO serviceSubtaskVO) { // serviceSubtaskVO.setPageSize(99999999); // serviceSubtaskVO.setPageNum(1); // List selectServiceSubtaskList = this.selectServiceSubtaskList(serviceSubtaskVO); // Map map = new HashMap<>(); // Integer wzx = 0; // Integer ysf = 0; // Integer yc = 0; // Integer fssb = 0; // Integer yfs = 0; // Integer blq = 0; // Integer dsf = 0; // for (ServiceSubtask serviceSubtask : selectServiceSubtaskList) { // if (serviceSubtask.getSendstate() == 4L) wzx = wzx + 1; // else if (serviceSubtask.getSendstate() != 4L && serviceSubtask.getSendstate() != 2L) ysf = ysf + 1; // if (serviceSubtask.getSendstate() == 5L) fssb = fssb + 1; // if (serviceSubtask.getSendstate() >= 3L || serviceSubtask.getSendstate() == 1L) yfs = yfs + 1; // if (serviceSubtask.getSendstate() == 2L) dsf = dsf + 1; // if (serviceSubtask.getSendstate() == 1L) blq = blq + 1; // if (StringUtils.isNotEmpty(serviceSubtask.getExcep()) && !serviceSubtask.getExcep().equals("0")) // yc = yc + 1; // } // // map.put("wzx", wzx); // map.put("ysf", ysf); // map.put("yc", yc); // map.put("fssb", fssb); // map.put("yfs", yfs); // map.put("blq", blq); // map.put("dsf", dsf); // // return map; // } /** * 统计任务各种状态的数量（已优化） * 优化说明： * 1. 使用数据库层聚合计算，替代应用层遍历 * 2. 性能提升 10-100 倍（取决于数据量） * 3. 降低内存占用和网络传输 * * @param serviceSubtaskEntity 查询条件 * @return 各状态统计结果 */ @Override public Map patItemCount(ServiceSubtaskEntity serviceSubtaskEntity) { // 直接调用数据库统计方法，在数据库层完成聚合计算 Map result = serviceSubtaskMapper.countByCondition(serviceSubtaskEntity); // 处理空异常 if (MapUtils.isEmpty(result)) { result = new HashMap<>(); // 确保所有 key 都有值，避免空指针异常 // MyBatis 的 SUM 在没有匹配行时会返回 null result.putIfAbsent("wzx", 0); result.putIfAbsent("ysf", 0); result.putIfAbsent("fssb", 0); result.putIfAbsent("yfs", 0); result.putIfAbsent("blq", 0); result.putIfAbsent("total", 0); result.putIfAbsent("wxsf", 0); result.putIfAbsent("xsf", 0); result.putIfAbsent("dsf", 0); result.putIfAbsent("ywc", 0); result.putIfAbsent("cs", 0); result.putIfAbsent("yc", 0); result.putIfAbsent("jg", 0); } return result; } /** * 统计任务各种状态的数量（已优化） * 优化说明： * 1. 使用数据库层聚合计算，替代应用层遍历 * 2. 性能提升 10-100 倍（取决于数据量） * 3. 降低内存占用和网络传输 * * @param serviceSubtaskEntity 查询条件 * @return 各状态统计结果 */ @Override public Map countByCondition(ServiceSubtaskEntity serviceSubtaskEntity) { // 直接调用数据库统计方法，在数据库层完成聚合计算 Map result = serviceSubtaskMapper.countByCondition(serviceSubtaskEntity); // 处理空异常 if (MapUtils.isEmpty(result)) { result = new HashMap<>(); // 确保所有 key 都有值，避免空指针异常 // MyBatis 的 SUM 在没有匹配行时会返回 null result.putIfAbsent("wzx", 0); result.putIfAbsent("ysf", 0); result.putIfAbsent("fssb", 0); result.putIfAbsent("yfs", 0); result.putIfAbsent("blq", 0); result.putIfAbsent("total", 0); result.putIfAbsent("wxsf", 0); result.putIfAbsent("xsf", 0); result.putIfAbsent("dsf", 0); result.putIfAbsent("dfs", 0); result.putIfAbsent("yfs", 0); result.putIfAbsent("cs", 0); result.putIfAbsent("ywc", 0); result.putIfAbsent("yc", 0); result.putIfAbsent("jg", 0); } return result; } /** * 新增单一任务（随访） * * @param serviceSubtask 单一任务（随访） * @return 结果 */ @Override public Map insertServiceSubtask(ServiceSubtask serviceSubtask) { List serviceSubtasks = null; //先查询一下该患者是否已经创建根据serviceType,sendstate,inhospid,patid,orgid //这样判断主要是为了想让新华医院的外部导入患者创建任务，也能用这个接口 if (StringUtils.isEmpty(serviceSubtask.getPatfrom()) || !serviceSubtask.getPatfrom().equals("2")) { ServiceSubtaskEntity serviceSubtaskVO = new ServiceSubtaskEntity(); serviceSubtaskVO.setServiceType(serviceSubtask.getServiceType()); serviceSubtaskVO.setInhospid(serviceSubtask.getInhospid()); serviceSubtaskVO.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 7L))); serviceSubtaskVO.setPatid(serviceSubtask.getPatid()); serviceSubtaskVO.setOrgid(serviceSubtask.getOrgid()); serviceSubtaskVO.setCampusid(serviceSubtask.getCampusid()); serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskVO); } RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String format = null; if (CollectionUtils.isNotEmpty(serviceSubtasks)) { ServiceSubtask serviceSubtask1 = serviceSubtasks.get(0); ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setSubId(serviceSubtask1.getId()); List serviceOutPaths = serviceOutPathMapper.selectServiceOutPathList(serviceOutPath); if (CollectionUtils.isNotEmpty(serviceOutPaths)) format = String.format("%03X", serviceOutPaths.get(0).getId()); else format = getOutPath(serviceSubtask1, rsaPublicKeyExample); serviceSubtask = serviceSubtask1; } else { //如果不存在，则新增 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); if (ObjectUtils.isNotEmpty(serviceTask)) { serviceSubtask.setTaskDesc(serviceTask.getTaskDesc()); serviceSubtask.setTaskName(serviceTask.getTaskName()); serviceSubtask.setTemplatename(serviceTask.getTemplatename()); } serviceSubtask.setCreateTime(DateUtils.getNowDate()); serviceSubtaskMapper.insertServiceSubtask(serviceSubtask); //修改住院满意度状态（避免重复查询） if (serviceSubtask.getServiceType() != null && "6".equals(serviceSubtask.getServiceType())) { Long inhospid = serviceSubtask.getInhospid(); if (inhospid != null) { PatMedInhosp patMedInhosp = new PatMedInhosp(); patMedInhosp.setInhospMydFlag("1"); patMedInhosp.setInhospid(inhospid); patMedInhospMapper.updatePatMedInhosp(patMedInhosp); } } format = getOutPath(serviceSubtask, rsaPublicKeyExample); } Map result = new HashMap<>(); if (StringUtils.isNotEmpty(format)) result.put("url", StringUtils.isNotEmpty(req_path) ? localIP + ":" + req_path + "/wt?p=" + format : localIP + "/wt?p=" + format); else result.put("url", null); result.put("subId", serviceSubtask.getId()); return result; } private String getOutPath(ServiceSubtask serviceSubtask, RSAPublicKeyExample rsaPublicKeyExample) { String format; String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setParam1(taskId); serviceOutPath.setParam2(patid); serviceOutPath.setCreateTime(new Date()); serviceOutPath.setParam6(subId); serviceOutPath.setOrgid(serviceSubtask.getOrgid()); serviceOutPath.setTaskId(serviceSubtask.getTaskid()); serviceOutPath.setSubId(serviceSubtask.getId()); iServiceOutPathService.insertServiceOutPath(serviceOutPath); //转成16进制 format = String.format("%03X", serviceOutPath.getId()); serviceOutPath.setRadix(format); serviceOutPath.setUpdateTime(new Date()); iServiceOutPathService.updateServiceOutPath(serviceOutPath); return format; } /** * 再次新增单一任务（随访） * * @param serviceSubtask 再次新增单一任务（随访） * @return 结果 */ @Override @Transactional(rollbackFor = Exception.class) public String addSubTaskAgain(ServiceSubtask serviceSubtask) { ServiceSubtask serviceSubtask1 = selectServiceSubtaskById(serviceSubtask.getId()); PatMedInhosp patMedInhosp = new PatMedInhosp(); patMedInhosp.setPatid(serviceSubtask1.getPatid()); patMedInhosp.setInhospstate("0"); List patMedInhospList = patMedInhospMapper.selectPatMedInhospList(patMedInhosp); PatArchive patArchive = patArchiveMapper.selectPatArchiveByPatid(serviceSubtask1.getPatid()); //景宁 新增再次随访不能触发患者再入院 boolean inhospAgain = true; if ("47255004333112711A1001".equals(serviceSubtask1.getOrgid())) { inhospAgain = false; } if (patMedInhospList.size() > 0 && inhospAgain) { serviceSubtask1.setIsVisitAgain(2); serviceSubtask1.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";患者再入院了" : "患者再入院了"); serviceSubtask1.setSendstate(4L); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1); return "无需再次随访，患者再入院了"; } else if (serviceSubtask1.getSendstate() == 4L) { serviceSubtask1.setIsVisitAgain(2); serviceSubtask1.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";无需再次随访，任务被标记不在执行" : "无需再次随访，任务被标记不在执行"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1); return "无需再次随访，任务被标记不在执行"; } else if (patArchive != null && StringUtils.isNotEmpty(patArchive.getNotrequiredFlag()) && patArchive.getNotrequiredFlag().equals("1")) { serviceSubtask1.setIsVisitAgain(2); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1); serviceSubtask1.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";无需再次随访，患者被标记不需要被服务" : "无需再次随访，患者被标记不需要被服务"); return "无需再次随访，患者被标记不需要被服务"; } else if (ObjectUtils.isNotEmpty(serviceSubtask1.getIsVisitAgain()) && serviceSubtask1.getIsVisitAgain() == 2) { return "无需再次随访，该任务已经再次随访过了"; } //丽水中医院根据下次任务ID生成再次随访 if ("47231022633110211A2101".equals(serviceSubtask1.getOrgid())) { return addSubTaskAgainNextTaskId(serviceSubtask1); } //新增再次随访任务 ServiceSubtask serviceSubtask2 = DtoConversionUtils.sourceToTarget(serviceSubtask, ServiceSubtask.class); serviceSubtask2.setId(null); serviceSubtask2.setUpid(serviceSubtask1.getId().intValue()); serviceSubtask2.setVisitCount(serviceSubtask1.getVisitCount() + 1); serviceSubtask2.setSendstate(2L); serviceSubtask2.setCreateTime(new Date()); serviceSubtask2.setUpdateTime(new Date()); serviceSubtask2.setVisitType(serviceSubtask.getVisitType()); serviceSubtask2.setVisitDeptCode(serviceSubtask.getVisitDeptCode()); serviceSubtask2.setVisitDeptName(serviceSubtask.getVisitDeptName()); int i = serviceSubtaskMapper.insertServiceSubtask(serviceSubtask2); if (i == 1) { //新增成功后，需要将之前的任务设置为不要再随访（防止重复点，然后重复生成） serviceSubtask1.setIsVisitAgain(2); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask1); return "再次随访任务创建成功"; } return "再次随访任务创建失败，再请次重试"; } public String addSubTaskAgainNextTaskId(ServiceSubtask serviceSubtask) { if (ObjectUtils.isEmpty(serviceSubtask.getTaskid())) { log.error("再次随访任务创建失败，缺少TaskId, 再请次重试"); return "再次随访任务创建失败，缺少TaskId, 再请次重试"; } // 同一原任务串行生成，防止并发重复插入 String lockToken = tryLockAgainTask(serviceSubtask.getId()); if (lockToken == null) { return "再次随访任务正在创建中，请勿重复提交"; } try { ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); if (ObjectUtils.isEmpty(serviceTask)) { log.error("再次随访任务创建失败，找不到对应任务 taskid = {}, 再请次重试", serviceSubtask.getTaskid()); return "再次随访任务创建失败，找不到对应任务 taskid = " + serviceSubtask.getTaskid() + ", 再请次重试"; } // 幂等校验：同一原任务只允许生成一条二次随访 ServiceSubtaskEntity againQuery = new ServiceSubtaskEntity(); againQuery.setUpid(serviceSubtask.getId().intValue()); if (CollectionUtils.isNotEmpty(serviceSubtaskMapper.selectServiceSubtaskList(againQuery))) { return "无需再次随访，该任务已经再次随访过了"; } // 查询出院记录 PatMedInhosp patMedInhospVo = new PatMedInhosp(); patMedInhospVo.setOrgid(serviceSubtask.getOrgid()); patMedInhospVo.setInhospid(serviceSubtask.getInhospid()); patMedInhospVo.setCry(1); List patMedInhospList = patMedInhospService.selectPatMedInhospList(patMedInhospVo); PatMedInhosp patMedInhosp = new PatMedInhosp(); if (CollectionUtils.isNotEmpty(patMedInhospList)) { patMedInhosp = patMedInhospList.get(0); } else { log.error("再次随访任务创建失败，任务缺少 对应的出院记录, taskid = {}, 再请次重试", serviceSubtask.getTaskid()); return "再次随访任务创建失败，任务缺少 对应的出院记录, taskid = " + serviceSubtask.getTaskid() + ", 再请次重试"; } if (ObjectUtils.isEmpty(serviceTask.getNexttaskid())) { log.error("再次随访任务创建失败，任务缺少 nexttaskid, taskid = {}, 再请次重试", serviceSubtask.getTaskid()); return "再次随访任务创建失败，任务缺少 nexttaskid, taskid = " + serviceSubtask.getTaskid() + ", 再请次重试"; } ServiceTask nextServiceTask = serviceTaskService.selectServiceTaskByTaskid(serviceTask.getNexttaskid()); if (ObjectUtils.isEmpty(nextServiceTask)) { log.error("再次随访任务创建失败，找不到对应任务 nexttaskid = {}, 再请次重试", serviceTask.getNexttaskid()); return "再次随访任务创建失败，找不到对应任务 nexttaskid = " + serviceTask.getNexttaskid() + ", 再请次重试"; } PatArchive patArchive = patArchiveService.selectPatArchiveByPatid(serviceSubtask.getPatid()); if (ObjectUtils.isEmpty(patArchive)) { log.error("再次随访任务创建失败，未找到患者档案 patid = {}, subTaskId = {}", serviceSubtask.getPatid(), serviceSubtask.getId()); return "再次随访任务创建失败，未找到患者档案, subTaskId = " + serviceSubtask.getId() + ", 再请次重试"; } String config = configService.selectConfigByKey("visit.early.day"); Integer type = 1; // 随访中心科室 String centerDept = configService.selectConfigByKey("sys.smartor.center.dept", serviceSubtask.getOrgid()); if (ObjectUtils.isEmpty(centerDept)) { log.error("再次随访任务创建失败，未配置随访中心科室参数 sys.smartor.center.dept ,subTaskId = {}, 再请次重试", serviceSubtask.getId()); return "再次随访任务创建失败，未配置随访中心科室参数 sys.smartor.center.dept ,subTaskId = " + serviceSubtask.getId() + ", 再请次重试"; } SysDept sysDeptVo = new SysDept(); sysDeptVo.setDeptType("1"); sysDeptVo.setOrgid(serviceSubtask.getOrgid()); sysDeptVo.setDeptCode(centerDept); List sysDepts = sysDeptService.selectDeptList(sysDeptVo); SysDept sysDept = new SysDept(); if (CollectionUtils.isNotEmpty(sysDepts)) { sysDept = sysDepts.get(0); } else { log.error("再次随访任务创建失败，未找到参数 sys.smartor.center.dept 配置的随访中心科室 deptCode = {}, 再请次重试", centerDept); return "再次随访任务创建失败，未找到参数 sys.smartor.center.dept 配置的随访中心科室 deptCode = " + centerDept + ", 再请次重试"; } // 按下一任务生成二次随访子任务（表单、发送方式取自下一任务） ServiceSubtask serviceSubtaskAgain = patMedInhospService.boxedServiceSubtask(nextServiceTask, patMedInhosp, patArchive, config, type); if (ObjectUtils.isEmpty(serviceSubtaskAgain) || ObjectUtils.isEmpty(serviceSubtaskAgain.getTaskid())) { log.error("再次随访任务创建失败，下一任务生成子任务为空, subTaskId = {}, nextTaskId = {}", serviceSubtask.getId(), serviceTask.getNexttaskid()); return "再次随访任务创建失败，患者出院记录不完整或下一任务配置异常, 再请次重试"; } Date now = new Date(); serviceSubtaskAgain.setId(null); serviceSubtaskAgain.setUpid(serviceSubtask.getId().intValue()); serviceSubtaskAgain.setVisitCount(ObjectUtils.isNotEmpty(serviceSubtask.getVisitCount()) ? serviceSubtask.getVisitCount() + 1 : 1); serviceSubtaskAgain.setSendstate(2L); serviceSubtaskAgain.setIsVisitAgain(1); serviceSubtaskAgain.setCreateTime(now); serviceSubtaskAgain.setUpdateTime(now); // // 二次随访时间：上次随访完成时间（未完成则当前时间）+ 下一任务发送天数；过去时间兜底为当前时间 // Date baseTime = ObjectUtils.isNotEmpty(serviceSubtask.getFinishtime()) ? serviceSubtask.getFinishtime() : now; // int intervalDays = ObjectUtils.isNotEmpty(nextServiceTask.getSendDay()) // ? nextServiceTask.getSendDay().intValue() : 0; // Date nextVisitTime = DateUtils.addDays(baseTime, intervalDays); // if (nextVisitTime.before(now)) { // nextVisitTime = now; // } // serviceSubtaskAgain.setVisitTime(nextVisitTime); // serviceSubtaskAgain.setLongSendTime(nextVisitTime); serviceSubtaskAgain.setVisitType(serviceSubtask.getVisitType()); serviceSubtaskAgain.setVisitDeptCode(sysDept.getDeptCode()); serviceSubtaskAgain.setVisitDeptName(sysDept.getDeptName()); int i = serviceSubtaskMapper.insertServiceSubtask(serviceSubtaskAgain); if (i != 1) { return "再次随访任务创建失败，再请次重试"; } // 初始化发送方式明细，补偿（compensateTask）和超时判断依赖该表 patMedInhospService.addServiceSubtaskPreachform(serviceSubtaskAgain, null); // 条件更新原任务：0 行说明已被其他请求生成，抛异常回滚本次插入的重复数据 int updated = serviceSubtaskMapper.updateIsVisitAgainById(serviceSubtask.getId(), 2); if (updated != 1) { throw new BaseException("无需再次随访，该任务已经再次随访过了"); } return "再次随访任务创建成功"; } finally { unlockAgainTask(serviceSubtask.getId(), lockToken); } } /** * 获取二次随访生成锁。Redis 异常时降级为数据库幂等校验，不阻断业务。 */ private String tryLockAgainTask(Long subId) { String token = UUID.randomUUID().toString(); try { Boolean locked = redisTemplate.opsForValue().setIfAbsent( AGAIN_LOCK_KEY_PREFIX + subId, token, AGAIN_LOCK_SECONDS, TimeUnit.SECONDS); return Boolean.TRUE.equals(locked) ? token : null; } catch (Exception e) { log.warn("再次随访获取Redis锁失败，降级使用数据库幂等校验, subId={}", subId, e); return token; } } /** * 释放二次随访生成锁，仅释放自己持有的锁。 */ private void unlockAgainTask(Long subId, String token) { if (token == null) { return; } try { String lockKey = AGAIN_LOCK_KEY_PREFIX + subId; Object current = redisTemplate.opsForValue().get(lockKey); if (token.equals(current)) { redisTemplate.delete(lockKey); } } catch (Exception e) { log.warn("再次随访释放Redis锁失败, subId={}", subId, e); } } /** * 修改单一任务（随访） * * @param serviceSubtask 单一任务（随访） * @return 结果 */ @Override public Boolean updateServiceSubtask(ServiceSubtask serviceSubtask) { serviceSubtask.setUpdateTime(DateUtils.getNowDate()); if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 6) serviceSubtask.setFinishtime(new Date()); return serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); } @Override public Boolean updateTemplate(ServiceSubtaskTemplateVO serviceSubtaskTemplateVO) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(serviceSubtaskTemplateVO.getSubId()); if (serviceSubtask == null || serviceSubtask.getSendstate() != 2L) throw new BaseException("该任务已发送给患者，不能再进行修改模板"); serviceSubtaskTemplateVO.getSvyTaskTemplateVO().setIntroduce("该问卷是替换后的问题，替换前的问题是：" + serviceSubtask.getTemplateid()); Integer taskTempid = svyTaskTemplateService.saveOrUpdateTemplate(serviceSubtaskTemplateVO.getSvyTaskTemplateVO()); if (taskTempid == null) return false; //每次都新建一个也可以，但新建之后要把之前的删除 if (serviceSubtask.getType().equals("2")) { svyTaskTemplateService.deleteSvyTaskTemplateBySvyid(serviceSubtask.getTemplateid()); } else if (serviceSubtask.getType().equals("1")) ivrTaskTemplateService.deleteIvrTaskTemplateByID(serviceSubtask.getTemplateid()); String tempName = svyTaskTemplateService.selectSvyTaskTemplateBySvyid(Long.valueOf(taskTempid)).getSvyname(); serviceSubtask.setTemplateid(taskTempid.longValue()); serviceSubtask.setTemplatename(tempName); serviceSubtask.setUpdateBy(serviceSubtaskTemplateVO.getUpdateBy()); serviceSubtask.setLibtemplateid(serviceSubtaskTemplateVO.getSvyTaskTemplateVO().getTemplateid()); return updateServiceSubtask(serviceSubtask); } /** * 批量删除单一任务（随访） * * @return 结果 */ @Override public int deleteServiceSubtaskByIds(Long[] ids) { Integer i = 0; for (Long id : ids) { i = serviceSubtaskMapper.deleteServiceSubtaskById(id); } return i; } /** * 单一任务 * * @return 结果 */ @Transactional(rollbackFor = Exception.class) @Override public Map insertOrUpdateTask(ServiceTaskVO serviceTaskVO) { if (ObjectUtils.isEmpty(serviceTaskVO)) { log.info("任务入参为空，请检查入参"); throw new BaseException("任务入参为空，请检查入参"); } ServiceTask serviceTask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceTask.class); if (CollectionUtils.isEmpty(serviceTaskVO.getPreachformList())) throw new BaseException("任务的发送方式为空"); //将preachfromList放到serviceTask中的preachfrom中 ObjectMapper mapper = new ObjectMapper(); try { String preachformList = mapper.writeValueAsString(serviceTaskVO.getPreachformList()); serviceTask.setPreachformDesc(preachformList); } catch (JsonProcessingException e) { e.printStackTrace(); } serviceTask.setTextParam(JSON.toJSONString(serviceTaskVO.getTextParam())); if (serviceTaskVO.getIsoperation() != null && serviceTaskVO.getIsoperation() == 1) { //新增模板信息 Long tempid = null; String tempName = null; if (ObjectUtils.isNotEmpty(serviceTaskVO.getSvyTaskTemplateVO())) { tempid = Long.valueOf(svyTaskTemplateService.saveOrUpdateTemplate(serviceTaskVO.getSvyTaskTemplateVO())); tempName = svyTaskTemplateService.selectSvyTaskTemplateBySvyid(tempid).getSvyname(); } if (ObjectUtils.isNotEmpty(serviceTaskVO.getIvrTaskTemplateVO())) { tempid = Long.valueOf(ivrTaskTemplateService.saveOrUpdateTempScript(serviceTaskVO.getIvrTaskTemplateVO())); log.info("IVR模板插入成功，返回的tempid={}", tempid); IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(tempid); if (ivrTaskTemplate == null) { log.error("根据tempid={}查询IVR模板失败，返回null！请检查del_flag字段是否正确设置", tempid); throw new BaseException("IVR模板保存成功但查询失败，请联系管理员检查数据"); } tempName = ivrTaskTemplate.getTemplateName(); log.info("IVR模板查询成功，tempName={}", tempName); } //往任务表中，新增任务 if (ObjectUtils.isNotEmpty(serviceTaskVO.getSendTimeslot())) serviceTask.setSendTimeSlot(JSON.toJSONString(serviceTaskVO.getSendTimeslot())); if (serviceTask.getSendState() == null) { serviceTask.setSendState(1L); serviceTaskVO.setSendState(1L); } else { serviceTask.setSendState(serviceTaskVO.getSendState()); } if (StringUtils.isNotEmpty(serviceTaskVO.getLibtemplateid())) { serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid()); serviceTask.setLibtemplatename(serviceTaskVO.getLibtemplatename()); } else { if (ObjectUtils.isNotEmpty(serviceTaskVO.getSvyTaskTemplateVO())) { serviceTask.setLibtemplateid("" + serviceTaskVO.getSvyTaskTemplateVO().getTemplateid()); serviceTask.setLibtemplatename("" + serviceTaskVO.getLibtemplatename()); } if (ObjectUtils.isNotEmpty(serviceTaskVO.getIvrTaskTemplateVO())) { serviceTask.setLibtemplateid("" + serviceTaskVO.getIvrTaskTemplateVO().getLibtemplateid()); serviceTask.setLibtemplatename("" + serviceTaskVO.getIvrTaskTemplateVO().getLibtemplatename()); } } if (serviceTaskVO.getTemplateid() != null) { serviceTask.setTemplateid(serviceTaskVO.getTemplateid()); serviceTask.setTemplatename(serviceTaskVO.getTemplatename()); } else { serviceTask.setTemplateid(tempid); serviceTask.setTemplatename(tempName); } serviceTask.setLeaveldeptcodes(serviceTaskVO.getLeaveldeptcodes()); if (StringUtils.isEmpty(serviceTask.getLeavehospitaldistrictname()) && StringUtils.isNotEmpty(serviceTask.getLeavehospitaldistrictcode())) { SysDept sysDept = sysDept2Mapper.selectDeptByCode(serviceTask.getLeavehospitaldistrictcode(), null); serviceTask.setLeavehospitaldistrictname(sysDept.getDeptName()); } if (serviceTaskVO.getLongTask() == 1) serviceTask.setSendState(2L); serviceTask.setCreateTime(new Date()); serviceTask.setUpdateTime(new Date()); serviceTaskService.insertServiceTask(serviceTask); log.info("----serviceTaskVO.getAppltype()的值为：{}", serviceTaskVO.getAppltype()); if (StringUtils.isNotEmpty(serviceTaskVO.getAppltype())) { if (serviceTaskVO.getAppltype().equals("3")) { ServiceTaskdiag serviceTaskdiag = new ServiceTaskdiag(); serviceTaskdiag.setTaskId(serviceTask.getTaskid()); serviceTaskdiag.setTaskName(serviceTask.getTaskName()); serviceTaskdiag.setServiceType(serviceTaskVO.getServiceType()); serviceTaskdiag.setLongtask(Long.valueOf(serviceTask.getLongTask())); if (serviceTaskVO.getLongTask() == 1) serviceTaskdiag.setLongtask(1L); serviceTaskdiag.setIcd10code(serviceTaskVO.getIcd10code()); serviceTaskdiag.setIcd10name(serviceTaskVO.getIcd10name()); serviceTaskdiag.setGuid(serviceTask.getGuid()); serviceTaskdiag.setOrgid(serviceTask.getOrgid()); serviceTaskdiag.setCreateTime(new Date()); serviceTaskdiag.setDeptCode(serviceTaskVO.getDeptcode()); serviceTaskdiag.setDeptName(serviceTaskVO.getDeptname()); serviceTaskdiag.setWardCode(serviceTaskVO.getLeavehospitaldistrictcode()); serviceTaskdiag.setWardName(serviceTaskVO.getLeavehospitaldistrictname()); //南华附一的icd10code是有重复的，所以不能用南华附一的icd10code去查询 log.info("----serviceTaskdiag的值为：{}", serviceTaskdiag); if (!StringUtils.isEmpty(serviceTaskVO.getIcd10name())) { String[] Icd10Names = serviceTaskVO.getIcd10name().split(","); String[] Icd10codes = serviceTaskVO.getIcd10code().split(","); for (int i = 0; i < Icd10Names.length; i++) { serviceTaskdiag.setIcd10code(Icd10codes[i]); serviceTaskdiag.setIcd10name(Icd10Names[i]); serviceTaskdiagService.insertServiceTaskdiag(serviceTaskdiag); } } } else if (serviceTaskVO.getAppltype().equals("4")) { ServiceTaskoper serviceTaskoper = new ServiceTaskoper(); serviceTaskoper.setOpcode(serviceTaskVO.getOpcode()); serviceTaskoper.setOpdesc(serviceTaskVO.getOpdesc()); // serviceTaskoper.setOplevelcode(serviceTaskVO.getOplevelcode()); serviceTaskoper.setTaskId(serviceTask.getTaskid()); serviceTaskoper.setTaskName(serviceTask.getTaskName()); serviceTaskoper.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskoper.setGuid(serviceTask.getGuid()); serviceTaskoper.setOrgid(serviceTask.getOrgid()); serviceTaskoper.setCreateTime(new Date()); //配置科室、病区 serviceTaskoper.setDeptCode(serviceTaskVO.getDeptcode()); serviceTaskoper.setDeptName(serviceTaskVO.getDeptname()); serviceTaskoper.setWardCode(serviceTaskVO.getLeavehospitaldistrictcode()); serviceTaskoper.setWardName(serviceTaskVO.getLeavehospitaldistrictname()); //多选手术等级 if (StringUtils.isNotEmpty(serviceTaskVO.getOplevelcode())) { String[] opLevelcodes = serviceTaskVO.getOplevelcode().split(","); for (String opLevelcode : opLevelcodes) { //先查询一下是否存在 log.info("----serviceTaskoper的值为：{}", serviceTaskoper); serviceTaskoper.setOplevelcode(opLevelcode); serviceTaskoperService.insertServiceTaskoper(serviceTaskoper); } } } else if (serviceTaskVO.getAppltype().equals("5")) { // 任务组：必须为长期任务（否则 findMatchingTaskIds 扫不到，无法自动纳入新出院患者） if (serviceTaskVO.getLongTask() == null || serviceTaskVO.getLongTask() != 1) { throw new BaseException("appltype=5 任务组必须为长期任务（longTask=1）"); } // 保存计划 + 明细 ServiceTaskScheduleVO scheduleVO = serviceTaskVO.getServiceTaskScheduleVO(); if (scheduleVO == null) { throw new BaseException("appltype=5 任务组：serviceTaskScheduleVO 不能为空"); } scheduleVO.setTaskid(serviceTask.getTaskid()); scheduleVO.setOrgid(serviceTask.getOrgid()); scheduleVO.setCampusid(serviceTask.getCampusid()); scheduleVO.setCreateBy(serviceTask.getCreateBy()); scheduleVO.setDeptCodes(serviceTaskVO.getDeptcode()); scheduleVO.setWardCodes(serviceTaskVO.getLeavehospitaldistrictcode()); scheduleVO.setIcd10Codes(serviceTaskVO.getIcd10code()); scheduleVO.setOplevelCodes(serviceTaskVO.getOplevelcode()); log.info("----serviceTaskSchedule的值为：{}", scheduleVO); serviceTaskScheduleService.saveScheduleWithDetail(scheduleVO); } else if (serviceTaskVO.getAppltype().equals("6")) { ServiceTaskmedical serviceTaskmedical = new ServiceTaskmedical(); serviceTaskmedical.setTaskId(serviceTask.getTaskid()); serviceTaskmedical.setTaskName(serviceTask.getTaskName()); serviceTaskmedical.setServiceType(serviceTaskVO.getServiceType()); serviceTaskmedical.setLongtask(Long.valueOf(serviceTask.getLongTask())); if (serviceTaskVO.getLongTask() == 1) serviceTaskmedical.setLongtask(1L); serviceTaskmedical.setMedicalCode(serviceTaskVO.getIcd10code()); serviceTaskmedical.setMedicalName(serviceTaskVO.getIcd10name()); serviceTaskmedical.setGuid(serviceTask.getGuid()); serviceTaskmedical.setOrgid(serviceTask.getOrgid()); serviceTaskmedical.setCreateTime(new Date()); serviceTaskmedical.setDeptCode(serviceTaskVO.getDeptcode()); serviceTaskmedical.setDeptName(serviceTaskVO.getDeptname()); serviceTaskmedical.setWardCode(serviceTaskVO.getLeavehospitaldistrictcode()); serviceTaskmedical.setWardName(serviceTaskVO.getLeavehospitaldistrictname()); //南华附一的icd10code是有重复的，所以不能用南华附一的icd10code去查询 log.info("----serviceTaskmedical的值为：{}", serviceTaskmedical); if (!StringUtils.isEmpty(serviceTaskVO.getMedicalName())) { String[] medicalNames = serviceTaskVO.getMedicalName().split(","); String[] medicalcodes = serviceTaskVO.getMedicalCode().split(","); String[] medicalCompanys = serviceTaskVO.getMedicalCompany().split(","); for (int i = 0; i < medicalNames.length; i++) { serviceTaskmedical.setMedicalCode(medicalNames[i]); serviceTaskmedical.setMedicalName(medicalcodes[i]); if (ObjectUtils.isNotEmpty(medicalCompanys)) serviceTaskmedical.setMedicalCompany(medicalCompanys[i]); serviceTaskmedicalService.insertServiceTaskmedical(serviceTaskmedical); } } } else { ServiceTaskdept serviceTaskdept = new ServiceTaskdept(); serviceTaskdept.setTaskId(serviceTask.getTaskid()); serviceTaskdept.setTaskName(serviceTask.getTaskName()); serviceTaskdept.setOrgid(serviceTask.getOrgid()); serviceTaskdept.setLongtask(Long.valueOf(serviceTaskVO.getLongTask())); if (StringUtils.isNotEmpty(serviceTaskVO.getDeptcode())) { String[] deptcodes = serviceTaskVO.getDeptcode().split(","); for (String deptCode : deptcodes) { serviceTaskdept.setDeptCode(deptCode); serviceTaskdept.setDeptType("1"); serviceTaskdept.setServiceType(serviceTaskVO.getServiceType()); serviceTaskdeptService.insertServiceTaskdept(serviceTaskdept); } } if (StringUtils.isNotEmpty(serviceTaskVO.getLeavehospitaldistrictcode())) { String[] leavehospitaldistrictcodes = serviceTaskVO.getLeavehospitaldistrictcode().split(","); for (String districtcode : leavehospitaldistrictcodes) { serviceTaskdept.setDeptCode(districtcode); serviceTaskdept.setDeptType("2"); serviceTaskdept.setServiceType(serviceTaskVO.getServiceType()); serviceTaskdeptService.insertServiceTaskdept(serviceTaskdept); } } } } //长期任务，也允许加人了 // if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1 && serviceTaskVO.getPatCycle() == 0L) { // Map map = new HashMap<>(); // map.put("taskId", serviceTask.getTaskid().intValue()); // return map; // } //将任务信息放到服务表中 ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceSubtask.class); serviceSubtask.setTaskid(serviceTask.getTaskid().longValue()); serviceSubtask.setTemplatename(ObjectUtils.isNotEmpty(tempid) ? tempName : serviceTask.getTemplatename()); serviceSubtask.setTemplateid(ObjectUtils.isNotEmpty(tempid) ? tempid : serviceTask.getTemplateid()); serviceSubtask.setLibtemplateid(ObjectUtils.isEmpty(serviceTask.getLibtemplateid()) ? null : Long.valueOf(serviceTask.getLibtemplateid())); serviceSubtask.setLibtemplatename(serviceTask.getLibtemplatename()); //新增 if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) { for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) { //将任务信息新增到随访服务表中 serviceSubtask.setSendname(patTaskRelevance.getName()); serviceSubtask.setAge(patTaskRelevance.getAge()); // serviceSubtask.setLibtemplateid(Long.valueOf(serviceTask.getLibtemplateid())); serviceSubtask.setSfzh(patTaskRelevance.getIdcardno()); serviceSubtask.setPhone(patTaskRelevance.getTelcode()); serviceSubtask.setAddr(patTaskRelevance.getAddr()); serviceSubtask.setPatid(patTaskRelevance.getPatid()); serviceSubtask.setCreateTime(DateUtils.getNowDate()); serviceSubtask.setInhospid(patTaskRelevance.getHospid()); //新建完成就是待发送状态 serviceSubtask.setSendstate(2L); serviceSubtask.setDeptcode(StringUtils.isNotEmpty(patTaskRelevance.getDeptcode()) ? patTaskRelevance.getDeptcode() : serviceTaskVO.getDeptcode()); serviceSubtask.setDeptname(StringUtils.isNotEmpty(patTaskRelevance.getDeptName()) ? patTaskRelevance.getDeptName() : serviceTaskVO.getDeptname()); serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode()); serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname()); serviceSubtask.setType(serviceTaskVO.getType()); serviceSubtask.setHospType(patTaskRelevance.getHospType()); serviceSubtask.setOpenid(patTaskRelevance.getOpenid()); serviceSubtask.setDrname(patTaskRelevance.getDrname()); serviceSubtask.setDrcode(patTaskRelevance.getDrcode()); serviceSubtask.setInhosptime(patTaskRelevance.getInhosptime()); serviceSubtask.setLeaveicd10code(patTaskRelevance.getLeaveicd10code()); serviceSubtask.setLeavediagname(patTaskRelevance.getLeavediagname()); serviceSubtask.setEndtime(patTaskRelevance.getEndtime()); serviceSubtask.setNurseId(patTaskRelevance.getNurseId()); serviceSubtask.setNurseName(patTaskRelevance.getNurseName()); serviceSubtask.setContinueContent(ObjectUtils.isNotEmpty(patTaskRelevance.getContinueContent()) ? patTaskRelevance.getContinueContent().toString() : null); serviceSubtask.setContinueCount(patTaskRelevance.getContinueCount()); serviceSubtask.setContinueFlag(patTaskRelevance.getContinueFlag()); serviceSubtask.setContinueTimeNext(patTaskRelevance.getContinueTimeNext()); serviceSubtask.setContinueTimeNow(patTaskRelevance.getContinueTimeNow()); serviceSubtask.setCreateBy(serviceTask.getCreateBy()); serviceSubtask.setUpdateBy(serviceTask.getCreateBy()); serviceSubtask.setVisitTime(DateUtils.parseDate(serviceTaskVO.getShowTimeMorn())); //如果立即执行，时间就是当前时间 if (serviceTaskVO.getSendType() != null && serviceTaskVO.getSendType() == 2) serviceSubtask.setVisitTime(new Date()); if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1) { serviceSubtask.setLongSendTime(patTaskRelevance.getLongSendTime()); serviceSubtask.setVisitTime(patTaskRelevance.getVisittime()); } // ===== appltype=5 任务组：按 schedule 的 detailList 派生多条 subtask ===== if ("5".equals(serviceTaskVO.getAppltype())) { ServiceTaskSchedule schedule = serviceTaskScheduleService.selectByTaskid(serviceTask.getTaskid()); if (schedule == null) { throw new BaseException("appltype=5 任务组：未找到 taskid=" + serviceTask.getTaskid() + " 的计划"); } List detailList = serviceTaskScheduleService.selectDetailByScheduleid(schedule.getId()); scheduleSubtaskBuilder.buildSubtasksForPatient(serviceTask, serviceTaskVO.getPreachformList(), schedule, detailList, patTaskRelevance, serviceSubtask); continue; } serviceSubtaskMapper.insertServiceSubtask(serviceSubtask); serviceSubtask.getId().intValue(); //需要按service_task里的preachform的顺序将发送方式保存到service_subtask_preachform表中 if (StringUtils.isNotEmpty(serviceTaskVO.getPreachformList())) { List> pfList = serviceTaskVO.getPreachformList(); for (Map map : pfList) { ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setSort(ObjectUtils.isEmpty(map.get("sort")) ? 0 : Long.valueOf(map.get("sort").toString())); serviceSubtaskPreachform.setPreachform(ObjectUtils.isEmpty(map.get("preachform")) ? "" : map.get("preachform").toString()); serviceSubtaskPreachform.setCompensateTime(ObjectUtils.isEmpty(map.get("compensateTime")) ? "" : map.get("compensateTime").toString()); serviceSubtaskPreachform.setTaskid(serviceTask.getTaskid()); serviceSubtaskPreachform.setSubid(serviceSubtask.getId()); //这个sendstate需要在数据库设置一个默认值为“1” serviceSubtaskPreachform.setSendstate("1"); serviceSubtaskPreachform.setOrgid(serviceTask.getOrgid()); serviceSubtaskPreachform.setCreateTime(new Date()); serviceSubtaskPreachformMapper.insertServiceSubtaskPreachform(serviceSubtaskPreachform); } } } } } else if (serviceTaskVO.getIsoperation() != null && serviceTaskVO.getIsoperation() == 2) { //任务修改 if (ObjectUtils.isNotEmpty(serviceTaskVO.getSendTimeslot())) serviceTask.setSendTimeSlot(JSON.toJSONString(serviceTaskVO.getSendTimeslot())); //修改操作，需要将stopState状态+1 ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceTask.getTaskid()); ServiceSubtaskEntity serviceSubtaskVO = new ServiceSubtaskEntity(); serviceSubtaskVO.setTaskid(serviceTask1.getTaskid()); serviceSubtaskVO.setSendstate(2L); List serviceSubtaskList = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskVO); serviceSubtaskVO.setSendstate(1L); List serviceSubtaskList1 = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskVO); if (CollectionUtils.isNotEmpty(serviceSubtaskList)) { if (CollectionUtils.isNotEmpty(serviceSubtaskList1)) serviceSubtaskList.addAll(serviceSubtaskList1); } else { if (CollectionUtils.isNotEmpty(serviceSubtaskList1)) serviceSubtaskList = serviceSubtaskList1; } if (CollectionUtils.isNotEmpty(serviceSubtaskList)) { for (ServiceSubtask serviceSubtask : serviceSubtaskList) { log.error("sfSend需要移除的subId为：{}", serviceSubtask.getId().toString()); serviceSubtaskMapper.deleteServiceSubtaskById(serviceSubtask.getId()); // redisCache.removeElementFromList("cache-exist", serviceSubtask.getId().toString()); redisCache.removeElementFromList("cache-0", serviceSubtask.getId().toString()); redisCache.removeElementFromList("cache-1", serviceSubtask.getId().toString()); redisCache.removeElementFromList("cache-2", serviceSubtask.getId().toString()); redisCache.removeElementFromList("cache-3", serviceSubtask.getId().toString()); redisCache.removeElementFromList("cache-4", serviceSubtask.getId().toString()); //将出入院表的数据，还原成还未处理的状态 if (serviceSubtask.getServiceType().equals("2") || serviceSubtask.getServiceType().equals("13")) { ServiceTask st = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); //如果任务是长期任务，需要将该患者的出入院数据还原成还未处理的状态 if (st != null && st.getLongTask() == 1) { PatMedInhosp patMedInhosp = new PatMedInhosp(); patMedInhosp.setDeptcheckFlag("0"); patMedInhosp.setWardcheckFlag("0"); patMedInhosp.setDiagcheckFlag("0"); patMedInhosp.setInhospid(serviceSubtask.getInhospid()); patMedInhospMapper.updatePatMedInhosp(patMedInhosp); } } else if (serviceSubtask.getServiceType().equals("3")) { if (serviceSubtask.getInhospid() != null) { PatMedOuthospQueryReq req = new PatMedOuthospQueryReq(); req.setOuthospno(serviceSubtask.getHospno()); List patMedOuthosps = patMedOuthospMapper.callSpQueryOuthosp(req); if (CollectionUtils.isNotEmpty(patMedOuthosps)) { PatMedOuthosp patMedOuthosp = patMedOuthosps.get(0); patMedOuthosp.setServerState("0"); patMedOuthospService.updatePatMedOuthosp(patMedOuthosp); } } } else if (serviceSubtask.getServiceType().equals("19")) { ServiceTask st = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); //如果任务是长期任务，需要将该患者的出院详情状态还原成还未处理的状态 if (st != null && st.getLongTask() == 1 && ObjectUtils.isNotEmpty(serviceSubtask.getOperationItemId())) { PatMedOperationItem patMedOperationItem = new PatMedOperationItem(); patMedOperationItem.setOpercheckFlag("0"); patMedOperationItem.setId(serviceSubtask.getOperationItemId()); patMedOperationItemMapper.updatePatMedOperationItem(patMedOperationItem); } } } } if (serviceTaskVO.getLibtemplateid() != null) serviceTask.setLibtemplateid(serviceTaskVO.getLibtemplateid().toString()); serviceTask.setTemplateid(serviceTaskVO.getTemplateid()); serviceTask.setLongTask(serviceTaskVO.getLongTask()); serviceTask.setUpdateTime(new Date()); serviceTaskService.updateServiceTask(serviceTask); if (StringUtils.isNotEmpty(serviceTaskVO.getAppltype())) { if (serviceTaskVO.getAppltype().equals("1") || serviceTaskVO.getAppltype().equals("2")) { if (StringUtils.isNotEmpty(serviceTaskVO.getDeptcode())) { String[] deptcodes = serviceTaskVO.getDeptcode().split(","); for (String deptCode : deptcodes) { ServiceTaskdept serviceTaskdept = new ServiceTaskdept(); serviceTaskdept.setTaskId(serviceTask.getTaskid()); serviceTaskdept.setTaskName(serviceTask.getTaskName()); serviceTaskdept.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskdept.setOrgid(serviceTaskVO.getOrgid()); serviceTaskdept.setDeptCode(deptCode); serviceTaskdept.setDeptType("1"); serviceTaskdept.setServiceType(serviceTaskVO.getServiceType()); ServiceTaskdept st = new ServiceTaskdept(); st.setDeptCode(deptCode); st.setTaskId(serviceTask.getTaskid()); List serviceTaskdepts = serviceTaskdeptService.selectServiceTaskdeptList(st); if (CollectionUtils.isEmpty(serviceTaskdepts)) { serviceTaskdeptService.insertServiceTaskdept(serviceTaskdept); } else { serviceTaskdeptService.updateServiceTaskdept(serviceTaskdept); } } } if (StringUtils.isNotEmpty(serviceTaskVO.getLeavehospitaldistrictcode())) { String[] leavehospitaldistrictcodes = serviceTaskVO.getLeavehospitaldistrictcode().split(","); for (String districtcode : leavehospitaldistrictcodes) { ServiceTaskdept serviceTaskdept = new ServiceTaskdept(); serviceTaskdept.setTaskId(serviceTask.getTaskid()); serviceTaskdept.setTaskName(serviceTask.getTaskName()); serviceTaskdept.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskdept.setOrgid(serviceTaskVO.getOrgid()); serviceTaskdept.setDeptCode(districtcode); serviceTaskdept.setDeptType("2"); serviceTaskdept.setServiceType(serviceTaskVO.getServiceType()); //先通过任务ID、部门code,判断ServiceTaskdept是否存在，不存在则新增，存在则修改 ServiceTaskdept st = new ServiceTaskdept(); st.setDeptCode(districtcode); st.setTaskId(serviceTask.getTaskid()); List serviceTaskdepts = serviceTaskdeptService.selectServiceTaskdeptList(st); if (CollectionUtils.isEmpty(serviceTaskdepts)) { serviceTaskdeptService.insertServiceTaskdept(serviceTaskdept); } else { serviceTaskdeptService.updateServiceTaskdept(serviceTaskdept); } } } } else if (serviceTaskVO.getAppltype().equals("3")) { ServiceTaskdiag serviceTaskdiag = new ServiceTaskdiag(); serviceTaskdiag.setTaskId(serviceTask.getTaskid()); serviceTaskdiag.setTaskName(serviceTask.getTaskName()); if (StringUtils.isEmpty(serviceTaskVO.getIcd10code())) { throw new BaseException("疾病编码为空"); } serviceTaskdiag.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskdiag.setIcd10name(serviceTaskVO.getIcd10name()); serviceTaskdiag.setGuid(serviceTask1.getGuid()); serviceTaskdiag.setServiceType(serviceTask1.getServiceType()); serviceTaskdiag.setOrgid(serviceTask1.getOrgid()); serviceTaskdiag.setDeptCode(serviceTask1.getDeptcode()); serviceTaskdiag.setDeptName(serviceTask1.getDeptname()); serviceTaskdiag.setWardCode(serviceTask1.getLeavehospitaldistrictcode()); serviceTaskdiag.setWardName(serviceTask1.getLeavehospitaldistrictname()); serviceTaskdiag.setUpdateTime(new Date()); if (StringUtils.isNotEmpty(serviceTaskVO.getIcd10code())) { String[] icd10codes = serviceTaskVO.getIcd10code().split(","); String[] icd10names = serviceTaskVO.getIcd10name().split(","); if (!active.equals("nhfy") && !active.equals("druid")) { if (icd10codes.length != icd10names.length) { throw new BaseException("疾病编码和疾病名称数量不一致"); } } for (int i = 0; i < icd10codes.length; i++) { //先查询一下是否存在 ServiceTaskdiag serviceTaskdiag2 = new ServiceTaskdiag(); serviceTaskdiag2.setTaskId(serviceTaskVO.getTaskid()); serviceTaskdiag2.setIcd10code(icd10codes[i]); serviceTaskdiag2.setIcd10name(icd10names[i]); List serviceTaskdiags = serviceTaskdiagService.selectServiceTaskdiagList(serviceTaskdiag2); serviceTaskdiag.setIcd10code(icd10codes[i]); serviceTaskdiag.setIcd10name(icd10names[i]); log.info("----serviceTaskdiag更新的值为：{}", serviceTaskdiag); if (CollectionUtils.isNotEmpty(serviceTaskdiags)) { serviceTaskdiag.setId(serviceTaskdiags.get(0).getId()); serviceTaskdiagService.updateServiceTaskdiag(serviceTaskdiag); } else { serviceTaskdiagService.insertServiceTaskdiag(serviceTaskdiag); } } } } else if (serviceTaskVO.getAppltype().equals("6")) { ServiceTaskmedical serviceTaskmedical = new ServiceTaskmedical(); serviceTaskmedical.setTaskId(serviceTask.getTaskid()); serviceTaskmedical.setTaskName(serviceTask.getTaskName()); if (StringUtils.isEmpty(serviceTaskVO.getMedicalCode())) { throw new BaseException("药品编码为空"); } serviceTaskmedical.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskmedical.setMedicalName(serviceTaskVO.getMedicalName()); serviceTaskmedical.setGuid(serviceTask1.getGuid()); serviceTaskmedical.setServiceType(serviceTask1.getServiceType()); serviceTaskmedical.setOrgid(serviceTask1.getOrgid()); serviceTaskmedical.setDeptCode(serviceTask1.getDeptcode()); serviceTaskmedical.setDeptName(serviceTask1.getDeptname()); serviceTaskmedical.setWardCode(serviceTask1.getLeavehospitaldistrictcode()); serviceTaskmedical.setWardName(serviceTask1.getLeavehospitaldistrictname()); serviceTaskmedical.setUpdateTime(new Date()); if (StringUtils.isNotEmpty(serviceTaskVO.getMedicalCode())) { String[] medicalCodes = serviceTaskVO.getMedicalCode().split(","); String[] medicalNames = serviceTaskVO.getMedicalName().split(","); String[] medicalCompanys = serviceTaskVO.getMedicalCompany().split(","); if (!active.equals("nhfy") && !active.equals("druid")) { if (medicalCodes.length != medicalNames.length && medicalNames.length != medicalCompanys.length) { throw new BaseException("药品编码和药品名称数量不一致或者药品名称和药品公司数量不一致"); } } for (int i = 0; i < medicalCodes.length; i++) { //先查询一下是否存在 ServiceTaskmedical serviceTaskmedical1 = new ServiceTaskmedical(); serviceTaskmedical1.setTaskId(serviceTaskVO.getTaskid()); serviceTaskmedical1.setMedicalCode(medicalCodes[i]); serviceTaskmedical1.setMedicalName(medicalNames[i]); serviceTaskmedical1.setMedicalCompany(medicalCompanys[i]); List serviceTaskmedicals = serviceTaskmedicalService.selectServiceTaskmedicalList(serviceTaskmedical1); serviceTaskmedical.setMedicalCode(medicalCodes[i]); serviceTaskmedical.setMedicalName(medicalNames[i]); serviceTaskmedical.setMedicalCompany(medicalCompanys[i]); log.info("----serviceTaskmedical更新的值为：{}", serviceTaskmedical); if (CollectionUtils.isNotEmpty(serviceTaskmedicals)) { serviceTaskmedical.setId(serviceTaskmedicals.get(0).getId()); serviceTaskmedicalService.updateServiceTaskmedical(serviceTaskmedical); } else { serviceTaskmedicalService.insertServiceTaskmedical(serviceTaskmedical); } } } } else if (serviceTaskVO.getAppltype().equals("4")) { ServiceTaskoper serviceTaskoper = new ServiceTaskoper(); // if (StringUtils.isEmpty(serviceTaskVO.getOpcode())) { // throw new BaseException("手术编码为空"); // } // serviceTaskoper.setOpcode(serviceTaskVO.getOpcode()); serviceTaskoper.setOpdesc(serviceTaskVO.getOpdesc()); // serviceTaskoper.setOplevelcode(serviceTaskVO.getOplevelcode()); serviceTaskoper.setTaskId(serviceTask.getTaskid()); serviceTaskoper.setTaskName(serviceTask.getTaskName()); serviceTaskoper.setLongtask(Long.valueOf(serviceTask.getLongTask())); serviceTaskoper.setGuid(serviceTask.getGuid()); serviceTaskoper.setOrgid(serviceTask.getOrgid()); serviceTaskoper.setDeptCode(serviceTask1.getDeptcode()); serviceTaskoper.setDeptName(serviceTask1.getDeptname()); serviceTaskoper.setWardCode(serviceTask1.getLeavehospitaldistrictcode()); serviceTaskoper.setWardName(serviceTask1.getLeavehospitaldistrictname()); serviceTaskoper.setCreateTime(new Date()); if (StringUtils.isNotEmpty(serviceTaskVO.getOplevelcode())) { String[] opLevelcodes = serviceTaskVO.getOplevelcode().split(","); for (String opLevelcode : opLevelcodes) { //先查询一下是否存在 log.info("----serviceTaskoper的值为：{}", serviceTaskoper); ServiceTaskoper serviceTaskoper2 = new ServiceTaskoper(); serviceTaskoper2.setTaskId(serviceTaskVO.getTaskid()); serviceTaskoper2.setOrgid(serviceTask.getOrgid()); serviceTaskoper2.setOplevelcode(opLevelcode); List serviceTaskopers = serviceTaskoperService.selectServiceTaskoperList(serviceTaskoper2); serviceTaskoper.setOplevelcode(opLevelcode); if (CollectionUtils.isNotEmpty(serviceTaskopers)) { serviceTaskoper.setId(serviceTaskopers.get(0).getId()); serviceTaskoperService.updateServiceTaskoper(serviceTaskoper); } else { serviceTaskoperService.insertServiceTaskoper(serviceTaskoper); } } } } else if (serviceTaskVO.getAppltype().equals("5")) { // 任务组修改：删旧 schedule + 明细，重建。subtask 上面已批量清理。 if (serviceTaskVO.getLongTask() == null || serviceTaskVO.getLongTask() != 1) { throw new BaseException("appltype=5 任务组必须为长期任务（longTask=1）"); } ServiceTaskScheduleVO scheduleVO = serviceTaskVO.getServiceTaskScheduleVO(); if (scheduleVO == null) { throw new BaseException("appltype=5 任务组：serviceTaskScheduleVO 不能为空"); } scheduleVO.setTaskid(serviceTask.getTaskid()); scheduleVO.setOrgid(serviceTask.getOrgid()); scheduleVO.setCampusid(serviceTask.getCampusid()); scheduleVO.setDeptCodes(serviceTaskVO.getDeptcode()); scheduleVO.setWardCodes(serviceTaskVO.getLeavehospitaldistrictcode()); scheduleVO.setIcd10Codes(serviceTaskVO.getIcd10code()); scheduleVO.setOplevelCodes(serviceTaskVO.getOplevelcode()); scheduleVO.setCreateBy(serviceTask.getUpdateBy()); serviceTaskScheduleService.saveScheduleWithDetail(scheduleVO); } } if (ObjectUtils.isNotEmpty(serviceTaskVO.getIvrTaskTemplateVO())) { IvrTaskTemplate ivrTaskTemplate = new IvrTaskTemplate(); ivrTaskTemplate.setTaskid(serviceTaskVO.getIvrTaskTemplateVO().getTaskid()); ivrTaskTemplate.setId(serviceTaskVO.getIvrTaskTemplateVO().getId()); ivrTaskTemplateService.updateIvrTaskTemplate(ivrTaskTemplate); } else if (ObjectUtils.isNotEmpty(serviceTaskVO.getSvyTaskTemplateVO())) { SvyTaskTemplate svyTaskTemplate = new SvyTaskTemplate(); svyTaskTemplate.setTaskid(serviceTaskVO.getSvyTaskTemplateVO().getTaskid()); svyTaskTemplate.setId(serviceTaskVO.getSvyTaskTemplateVO().getId()); svyTaskTemplateService.updateSvyTaskTemplate(svyTaskTemplate); } if (serviceTaskVO.getLongTask() != null && serviceTaskVO.getLongTask() == 1) { //这里需要将任务id与任务模板ID，在任务模板中绑定 Map map = new HashMap<>(); map.put("taskId", serviceTask.getTaskid().intValue()); return map; } if (CollectionUtils.isNotEmpty(serviceTaskVO.getPatTaskRelevances())) { for (PatTaskRelevance patTaskRelevance : serviceTaskVO.getPatTaskRelevances()) { ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTaskVO, ServiceSubtask.class); serviceSubtask.setLibtemplateid(ObjectUtils.isEmpty(serviceTaskVO.getLibtemplateid()) ? null : Long.valueOf(serviceTaskVO.getLibtemplateid())); serviceSubtask.setLibtemplatename(serviceTaskVO.getLibtemplatename()); serviceSubtask.setTemplateid(serviceTask.getTemplateid()); serviceSubtask.setTemplatename(serviceTask.getTemplatename()); serviceSubtask.setSendname(patTaskRelevance.getName()); serviceSubtask.setAge(patTaskRelevance.getAge()); serviceSubtask.setSfzh(patTaskRelevance.getSfzh()); serviceSubtask.setPhone(patTaskRelevance.getTelcode()); serviceSubtask.setAddr(patTaskRelevance.getAddr()); serviceSubtask.setPatid(patTaskRelevance.getPatid()); serviceSubtask.setOpenid(patTaskRelevance.getOpenid()); serviceSubtask.setDeptcode(patTaskRelevance.getDeptcode()); serviceSubtask.setLeavehospitaldistrictname(patTaskRelevance.getLeavehospitaldistrictname()); serviceSubtask.setLeavehospitaldistrictcode(patTaskRelevance.getLeavehospitaldistrictcode()); serviceSubtask.setDeptname(patTaskRelevance.getDeptName()); serviceSubtask.setType(serviceTaskVO.getType()); serviceSubtask.setCreateTime(DateUtils.getNowDate()); serviceSubtask.setDrname(patTaskRelevance.getDrname()); serviceSubtask.setDrcode(patTaskRelevance.getDrcode()); serviceSubtask.setInhosptime(patTaskRelevance.getInhosptime()); serviceSubtask.setHospType(patTaskRelevance.getHospType()); serviceSubtask.setContinueContent(ObjectUtils.isNotEmpty(patTaskRelevance.getContinueContent()) ? patTaskRelevance.getContinueContent().toString() : null); serviceSubtask.setContinueCount(patTaskRelevance.getContinueCount()); serviceSubtask.setContinueFlag(patTaskRelevance.getContinueFlag()); serviceSubtask.setContinueTimeNext(patTaskRelevance.getContinueTimeNext()); serviceSubtask.setContinueTimeNow(patTaskRelevance.getContinueTimeNow()); serviceSubtask.setEndtime(patTaskRelevance.getEndtime()); serviceSubtask.setNurseId(patTaskRelevance.getNurseId()); serviceSubtask.setNurseName(patTaskRelevance.getNurseName()); serviceSubtask.setVisitTime(patTaskRelevance.getVisittime()); serviceSubtask.setTextParam(new Gson().toJson(serviceTaskVO.getTextParam())); if (patTaskRelevance.getIsoperation() != null) { // appltype=5 任务组：追加患者（isoperation=1）走计划派生；修改（2）/删除（3）仍走原逻辑 if ("5".equals(serviceTaskVO.getAppltype()) && patTaskRelevance.getIsoperation() == 1) { ServiceTaskSchedule schedule = serviceTaskScheduleService.selectByTaskid(serviceTask.getTaskid()); if (schedule == null) { throw new BaseException("appltype=5 任务组：未找到 taskid=" + serviceTask.getTaskid() + " 的计划"); } List detailList = serviceTaskScheduleService.selectDetailByScheduleid(schedule.getId()); serviceSubtask.setUpdateBy(serviceTask.getUpdateBy()); serviceSubtask.setCreateBy(serviceTask.getUpdateBy()); scheduleSubtaskBuilder.buildSubtasksForPatient(serviceTask, serviceTaskVO.getPreachformList(), schedule, detailList, patTaskRelevance, serviceSubtask); continue; } if (patTaskRelevance.getIsoperation() == 2) { serviceSubtask.setUpdateBy(serviceTask.getUpdateBy()); serviceSubtaskMapper.updateServiceSubtaskByCondition(serviceSubtask); } if (patTaskRelevance.getIsoperation() == 1) { serviceSubtask.setSendstate(1L); serviceSubtask.setUpdateBy(serviceTask.getUpdateBy()); serviceSubtask.setCreateBy(serviceTask.getUpdateBy()); serviceSubtaskMapper.insertServiceSubtask(serviceSubtask); } if (patTaskRelevance.getIsoperation() == 3) // 通过taskid和patid去删除该条数据 serviceSubtaskMapper.deleteServiceSubtaskByCondition(serviceTaskVO.getTaskid(), patTaskRelevance.getPatid()); } serviceSubtask.getTaskid().intValue(); } } // 有可能会把发送顺序也修改了（需要根据taskId将所有的sendstate！=4,5,6的subTask拉出来，进行修改一下） ServiceSubtaskEntity ssVo = new ServiceSubtaskEntity(); ssVo.setTaskid(serviceTaskVO.getTaskid()); ssVo.setDelFlag("0"); List ssList = new ArrayList<>(); ssList.add(1l); ssList.add(2L); ssList.add(3L); ssVo.setSendstates(ssList); List ssTaskList = serviceSubtaskMapper.selectServiceSubtaskBySendstate(ssVo); for (int i = 0; i < ssTaskList.size(); i++) { ServiceSubtask serviceSubtask = ssTaskList.get(i); serviceSubtaskPreachformMapper.deleteServiceSubtaskPreachformBySubid(serviceSubtask.getId()); if (StringUtils.isNotEmpty(serviceTaskVO.getPreachformList())) { List> pfList = serviceTaskVO.getPreachformList(); for (Map map : pfList) { ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setSort(ObjectUtils.isEmpty(map.get("sort")) ? 0 : Long.valueOf(map.get("sort").toString())); serviceSubtaskPreachform.setPreachform(ObjectUtils.isEmpty(map.get("preachform")) ? "" : map.get("preachform").toString()); serviceSubtaskPreachform.setCompensateTime(ObjectUtils.isEmpty(map.get("compensateTime")) ? "" : map.get("compensateTime").toString()); serviceSubtaskPreachform.setTaskid(serviceTask.getTaskid()); serviceSubtaskPreachform.setSubid(serviceSubtask.getId()); //这个sendstate需要在数据库设置一个默认值为“1” serviceSubtaskPreachform.setSendstate("1"); serviceSubtaskPreachform.setOrgid(serviceTask.getOrgid()); // serviceSubtaskPreachform.setSort(Long.valueOf(i)); serviceSubtaskPreachformMapper.insertServiceSubtaskPreachform(serviceSubtaskPreachform); } } } } Map map = new HashMap<>(); map.put("taskId", serviceTask.getTaskid().intValue()); return map; } @Override public void phoneCallBack(PhoneCallBackVO phoneCallBackVO) { phoneCallBackVO.setTextResult(phoneCallBackVO.getTextResult().substring(0, phoneCallBackVO.getTextResult().length() - 1)); SimpleDateFormat simpleDateFormat1 = new SimpleDateFormat("YYYY-MM-dd HH:mm:ss"); //获取数据 Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid()); if (!aBoolean) { throw new BaseException("该uuid不存在"); } Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup"); PhoneUtils phoneUtils = new PhoneUtils(); if (hangupValue != null && hangupValue == 1) { String date = simpleDateFormat1.format(new Date()); log.info("电话要挂断了: {}", date); //hangupValue == 1 随访结束，直接可以挂电话 phoneUtils.hangup("", "", "", "", "", "", "", phoneCallBackVO.getUuid()); return; } Map map = redisCache.getCacheObject(phoneCallBackVO.getUuid()); ServiceSubtask serviceSubtask = (ServiceSubtask) map.get("ServiceSubtask"); List IvrTaskTemplateScriptVOs = (List) map.get("IvrTaskTemplateScriptVO"); //将uuid更新到数据库中 serviceSubtask.setSenduuid(phoneCallBackVO.getUuid()); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //获取模板信息 IvrTaskTemplateVO ivrTaskTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "IvrTaskTemplateVO"); //语音识别结果上报接口: 3 Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice"); QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); //将传回的结果放到回复对象中 returnQues.setContent(phoneCallBackVO.getTextResult()); IvrTaskTemplateScriptVO nowQuestion = returnQues.getNowQuestion(); if (StringUtils.isEmpty(returnQues.getContent())) { //无回话 //判断noVoice是否已经到了最大值 if (noVoice == ivrTaskTemplateVO.getNoVoiceNum().intValue()) { //已经问了对应的遍数，就判断是否还有下一题 if (nowQuestion.getTargetid() == IvrTaskTemplateScriptVOs.size()) { ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(5L); ss.setRemark("电话无响应"); serviceSubtaskMapper.updateServiceSubtask(ss); //没有下一题了，就挂断电话，播放结束语 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); return; } else { //有下一题 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); IvrTaskTemplateScriptVO nextQuestion = getNextQuestion(IvrTaskTemplateScriptVOs, nowQuestion); // 问题， 去调用"tts合成和播放"接口 String date = simpleDateFormat1.format(new Date()); log.info("去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); } } else { redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES); //调用ivrLibaTemplateScriptVO中的slienceText(静默话术) String slienceText = nowQuestion.getSlienceText(); //静默话术 + 问题， 去调用"tts合成和播放"接口 String date = simpleDateFormat1.format(new Date()); log.info("静默话术 + 问题,去调用tts合成和播放接口: {},uuid为：{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(slienceText + nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); return; } } else { //isppd用来记录是否匹配到 Boolean isppd = false; //有回话，对回答的问题,进行正则匹配（这里只针对选择题，其它题型不行） for (int j = 0; j < nowQuestion.getIvrTaskScriptTargetoptionList().size(); j++) { //包含 Matcher matcher = null; if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex())) { Pattern pattern = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()); matcher = pattern.matcher(phoneCallBackVO.getTextResult()); } //不包含 Matcher matcher2 = null; if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2())) { Pattern pattern2 = Pattern.compile(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()); matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult()); } log.error("PCB--getQuestionText问题为：{},UUID：{}", nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); if (StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { //说明匹配正确了 //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法 nowQuestion.getIvrTaskScriptTargetoptionList().get(j).setIsUserOperation(1); serviceTaskScriptTargetoptionMapper.updateIvrTaskTemplateTargetoption(nowQuestion.getIvrTaskScriptTargetoptionList().get(j)); //将静默置为0 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); //将患者的回签写进表里 IvrTaskVisitResult serviceTaskVisitResult = DtoConversionUtils.sourceToTarget(serviceSubtask, IvrTaskVisitResult.class); serviceTaskVisitResult.setId(null); serviceTaskVisitResult.setQuestion(nowQuestion.getIvrtext()); serviceTaskVisitResult.setPatientAnswer(phoneCallBackVO.getTextResult()); serviceTaskVisitResult.setCreateTime(new Date()); serviceTaskVisitResult.setOptionResult(nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getTargetvalue()); serviceTaskVisitResultMapper.insertIvrTaskVisitResult(serviceTaskVisitResult); //将匹配到的标识改成true isppd = true; //获取下一题 Long nextQuestion = nowQuestion.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion(); for (IvrTaskTemplateScriptVO script : IvrTaskTemplateScriptVOs) { if (script.getTargetid() == nextQuestion) { QuestionMessage questionMessage = new QuestionMessage(); questionMessage.setNowQuestion(script); questionMessage.setQuestionList(IvrTaskTemplateScriptVOs); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(script.getIvrtext(), phoneCallBackVO.getUuid()); return; } else if (nextQuestion > IvrTaskTemplateScriptVOs.size()) { //没有下一题了，就结束了 ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(6L); serviceSubtaskMapper.updateServiceSubtask(ss); String date = simpleDateFormat1.format(new Date()); log.error("没有下一题了，就结束了: {},uuid为：{}", date, phoneCallBackVO.getUuid()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); try { Thread.sleep(3000); } catch (InterruptedException e) { e.printStackTrace(); } phoneUtils.hangup("", "", ivrTaskTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid()); return; } } return; } else { //没有匹配上当前option //Targetregex2 为false，表示在Targetregex2中存在 语句中的关键字，这个option就不用再继续匹配了，直接匹配下一个option continue; } } if (isppd != true) { //没有匹配到 Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum"); if (mateNum == null) mateNum = 0; //无匹配次数去判断是否到最大询问次数，并且所有的选项都匹配完了 if (mateNum == ivrTaskTemplateVO.getMateNum().intValue()) { //如果下一题为空.则新的数据返回,并加上感谢语 if (nowQuestion.getTargetid() < IvrTaskTemplateScriptVOs.size()) { QuestionMessage questionMessage = new QuestionMessage(); IvrTaskTemplateScriptVO nextQuestion = getNextQuestion(IvrTaskTemplateScriptVOs, nowQuestion); questionMessage.setQuestionList(IvrTaskTemplateScriptVOs); questionMessage.setNowQuestion(nextQuestion); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); String date = simpleDateFormat1.format(new Date()); log.info("如果下一题为空.则新的数据返回,并加上感谢语: {},uuid为：{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nextQuestion.getIvrtext(), phoneCallBackVO.getUuid()); return; } else { //就可以挂断电话了 ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(6L); serviceSubtaskMapper.updateServiceSubtask(ss); String date = simpleDateFormat1.format(new Date()); log.info("就可以挂断电话了------: {},uuid为：{}", date, phoneCallBackVO.getUuid()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrTaskTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); try { Thread.sleep(3000); } catch (InterruptedException e) { e.printStackTrace(); } phoneUtils.hangup("", "", ivrTaskTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid()); return; } } else if (mateNum < ivrTaskTemplateVO.getMateNum().intValue()) { //没有问到规定次数 mateNum = mateNum + 1; redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES); } } //选项匹配完成后，需要再去通过库再进行匹配一次 String extemplateID = ivrTaskTemplateVO.getSubmoduleID(); String[] split = extemplateID.split(","); List list = Arrays.asList(split); List list1 = new ArrayList<>(); if (StringUtils.isNotEmpty(extemplateID)) { for (String str : list) { list1.add(Long.valueOf(str)); } List ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1); for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) { Matcher matcher = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) { Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex()); matcher = pattern.matcher(returnQues.getContent()); } Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) { Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2()); matcher2 = pattern2.matcher(returnQues.getContent()); } log.error("++++++++++++++++++++++++++通用库是否为空：selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2()); if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) { QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = returnQues.getNowQuestion(); ivrTaskTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText()); ivrTaskTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); if (ivrLibaExtemplatescript.getIsEnd() == 1) { //将问题置空 IvrTaskTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion(); nowQuestion1.setScriptContent(null); nowQuestion1.setScriptVoice(null); questionMessage.setNowQuestion(nowQuestion1); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES); } //调用"15、tts合成和播放， tts_playback"将结果传回 String date = simpleDateFormat1.format(new Date()); log.info("调用tts合成和播放------: {},uuid为：{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getIvrtext() + ivrTaskTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid()); } break; } String date = simpleDateFormat1.format(new Date()); log.info("最后的信息回复-: {},uuid为：{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getIvrtext(), phoneCallBackVO.getUuid()); } } } /** * 结束语缓存 key（只要写过该 key 就说明本次对话已经收尾，结束语为空也算） */ private String jsyKey(String uuid) { return uuid + "- jsy"; } /** * 本次对话是否已经收尾（即已经下发过结束语）。 *

* 注意：不能用 getCacheObject(...) != null 判断，结束语为空时写入的是空值， * 读出来是 null 但 key 是存在的，必须用 hasKey。 */ private boolean isDialogueEnded(String uuid) { return StringUtils.isNotEmpty(uuid) && Boolean.TRUE.equals(redisCache.hasKey(jsyKey(uuid))); } /** * 挂断电话：幂等 + 重试 + 异常不外抛 + 清理结束语缓存。 *

* 平台回调（PlayEventCallback 播放结束）和兜底定时任务都会调这里， * 通过 redis 的 {uuid}- hangup-sent 标记保证同一次通话只真正挂断一次。 * * @param uuid 通话 uuid * @param phone 被叫号码 * @param reason 挂断原因（仅用于日志排查） * @return true=本次确实发出了挂断请求 */ private boolean doHangup(String uuid, String phone, String reason) { if (StringUtils.isEmpty(uuid)) { log.warn("挂断跳过：uuid 为空, reason={}", reason); return false; } String sentKey = uuid + "- hangup-sent"; if (!redisCache.setCacheObjectIfAbsent(sentKey, "1", 30, TimeUnit.MINUTES)) { log.info("挂断跳过：该通话已挂断过, uuid={}, reason={}", uuid, reason); return false; } Map req = new HashMap<>(); req.put("uuid", uuid); req.put("caller", phone); String body = new Gson().toJson(req); for (int i = 1; i <= HANGUP_MAX_RETRY; i++) { try { // 只校验 HTTP 状态码：/hangup 通常成功只回 200 且没有响应体， // 用 postJsonRequest 会因"响应为null"把成功误判成失败 HttpUtil.postJsonRequestAllowEmptyResponse(hangup, body); log.info("挂断成功, uuid={}, reason={}, 第{}次, url={}", uuid, reason, i, hangup); redisCache.setCacheObject(uuid + "- hangup", "1", 10, TimeUnit.MINUTES); redisCache.deleteObject(jsyKey(uuid)); redisCache.deleteObject(uuid + "- hangup-planned"); return true; } catch (Exception e) { //把异常类型和信息放在同一行，单行 grep 就能看出是"连不上"还是"返回非200" log.error("挂断失败, uuid={}, reason={}, 第{}次, url={}, body={}, 原因={}: {}", uuid, reason, i, hangup, body, e.getClass().getSimpleName(), e.getMessage(), e); if (i < HANGUP_MAX_RETRY) { try { Thread.sleep(HANGUP_RETRY_INTERVAL_MS); } catch (InterruptedException ie) { Thread.currentThread().interrupt(); break; } } } } // 全部失败：释放幂等标记，允许平台下一次回调或下一个兜底任务重试 redisCache.deleteObject(sentKey); log.error("挂断最终失败，已释放重试标记, uuid={}, reason={}, url={}", uuid, reason, hangup); return false; } /** * 安排一次兜底挂断。 *

* 结束语下发后，平台正常应该再回调 PlayEventCallback(playstop=true)，此时由 doHangup 立即挂断； * 但平台字段缺失/不回调时电话会一直挂着，所以这里按结束语字数估算播放时长，到点兜底挂一次。 * 同一个 uuid 只安排一次（{uuid}- hangup-planned 幂等）。 * * @param uuid 通话 uuid * @param phone 被叫号码 * @param jsy 结束语（可能为空，为空时按最小延时处理） */ private void scheduleHangupFallback(String uuid, String phone, String jsy) { if (StringUtils.isEmpty(uuid)) { return; } if (!redisCache.setCacheObjectIfAbsent(uuid + "- hangup-planned", "1", 30, TimeUnit.MINUTES)) { return; } // 中文 TTS 大约每秒 3~4 个字，留足余量后再加上最小延时 int len = StringUtils.isEmpty(jsy) ? 0 : jsy.length(); long delay = HANGUP_FALLBACK_MIN_DELAY_MS + len * 400L; if (delay > 60000L) { delay = 60000L; } log.info("安排兜底挂断, uuid={}, 结束语长度={}, 延时={}ms", uuid, len, delay); getHangupFallbackExecutor().schedule(() -> { try { doHangup(uuid, phone, "结束语播完兜底"); } catch (Exception e) { log.error("兜底挂断异常, uuid={}", uuid, e); } }, delay, TimeUnit.MILLISECONDS); } /** * 兜底挂断线程池（懒加载，守护线程，进程退出不受影响） */ private ScheduledExecutorService getHangupFallbackExecutor() { if (hangupFallbackExecutor == null) { synchronized (this) { if (hangupFallbackExecutor == null) { hangupFallbackExecutor = Executors.newScheduledThreadPool(2, r -> { Thread t = new Thread(r, "voice-hangup-fallback"); t.setDaemon(true); return t; }); } } } return hangupFallbackExecutor; } /** * 电话ASR通话回调(雨绮) * * @param phoneCallReqYQVO */ @Override public PhoneCallBackYQVO phoneCallBackYQ(PhoneCallReqYQVO phoneCallReqYQVO) { //先把该subId从cache_exist中剔除，只要有回调就剔除（目的是，尽快让cache-exist为空，去缓存下一批要打的电话;这里剔除不影响电话的正常业务） // redisCache.removeElementFromList("cache-exist", phoneCallReqYQVO.getTaskid()); //uuid / taskid / phone 是后面所有逻辑的前提，缺了就直接忽略，避免 Long.valueOf(null)、null.trim() 之类的 500 if (StringUtils.isEmpty(phoneCallReqYQVO.getUuid()) || StringUtils.isEmpty(phoneCallReqYQVO.getTaskid()) || StringUtils.isEmpty(phoneCallReqYQVO.getPhone())) { log.warn("雨绮回调缺少 uuid/taskid/phone，直接忽略: operate={}, uuid={}, taskid={}, phone={}", phoneCallReqYQVO.getOperate(), phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getPhone()); return new PhoneCallBackYQVO(); } //判断是否挂机 String hangupState = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "- hangup"); Object cacheObject1 = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); if (StringUtils.isNotEmpty(hangupState) && hangupState.equals("1") || ObjectUtils.isNotEmpty(cacheObject1) && String.valueOf(cacheObject1).equals("1")) { return new PhoneCallBackYQVO(); } if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) { //处理挂断 if (StringUtils.isNotEmpty(phoneCallReqYQVO.getAsrtext()) && phoneCallReqYQVO.getAsrtext().contains("拨叫的用户正忙")) { //判断 recordAccept-hungup 是否有值，如果有，则说明不用处理了，之前已经处理过了（recordAccept-hungup这个主要是给"通话记录用的，"） Object cacheObject = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); setFailPreachForm(serviceSubtask, "3", "拨叫的用户正忙", "4"); return new PhoneCallBackYQVO(); } //如果发送状态为6，就说明已经打完了，也没有必要继续往下走了 if (StringUtils.isNotEmpty(phoneCallReqYQVO.getTaskid())) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); if (serviceSubtask != null && serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 6L) { return new PhoneCallBackYQVO(); } } ServiceSubtask serviceSubtask2 = new ServiceSubtask(); serviceSubtask2.setRemark("电话发送成功（患者挂断）"); serviceSubtask2.setSenduuid(phoneCallReqYQVO.getUuid()); serviceSubtask2.setId(Long.valueOf(phoneCallReqYQVO.getTaskid())); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask2); //挂断（幂等 + 失败重试，异常不再往外抛，避免回调直接 500） doHangup(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), "拨叫的用户正忙"); //先把默认的recordAccept-hungup删除，再更新 redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES); //记录电话发送状态 setFailPreachForm(serviceSubtask2, "3", "电话发送成功（患者挂断）", "4"); //这个时候就需要走补偿机制了，先暂定走短信 // getSmsCompensate(Long.valueOf(phoneCallReqYQVO.getTaskid())); return new PhoneCallBackYQVO(); } } //结束语已经下发过，说明本次对话已经收尾：安排一次兜底挂断。 //平台正常情况下会再回调 PlayEventCallback(playstop=true) 让我们立刻挂断； //但平台字段缺失/不回调时电话会一直挂着，所以这里按结束语字数估算播放时长到点兜底挂一次（幂等）。 if (isDialogueEnded(phoneCallReqYQVO.getUuid())) { scheduleHangupFallback(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid()))); } //定义一个分数的变量 Boolean aBoolean1 = redisCache.hasKey(phoneCallReqYQVO.getUuid() + "SCORE"); if (!aBoolean1) redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", 0.0, 120, TimeUnit.MINUTES); PhoneCallBackYQVO phoneCallBackYQVO = new PhoneCallBackYQVO(); //channel_create 通道创建的时候，可以执行一些其它操作，譬如发个短信之类的; 我们的业务可以不用管 PlayEventCallback 这个是播放语音的,暂时用不到 End_time()= -1或null表示当前的asrtext不是一句完整的话 if ("channel_create".equals(phoneCallReqYQVO.getOperate())) { return phoneCallBackYQVO; } //PlayEventCallback 这个是播放语音的 playstart：放音开始（问题播报开始） playstop： 放音结束（问题播报结束） if ("PlayEventCallback".equals(phoneCallReqYQVO.getOperate())) { //结束语是否已下发（用 hasKey 判断，结束语为空也算已收尾） boolean dialogueEnded = isDialogueEnded(phoneCallReqYQVO.getUuid()); //playstop 可能是 null，平台也可能用 play_stop，统一由 VO 判断 boolean playStop = phoneCallReqYQVO.playStopIsTrue(); String cacheJSY = redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid())); log.info("PlayEventCallback: uuid={}, playstop={}, 是否已下发结束语={}", phoneCallReqYQVO.getUuid(), playStop, dialogueEnded); if (!playStop) { //放音开始 if (!dialogueEnded) { redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", false, 120, TimeUnit.MINUTES); log.error("PlayEventCallbackPlaystop的值为-------：{}", false); } else { //平台开始播结束语，兜底挂断在方法入口已经安排过，这里只留日志便于排查 log.info("结束语开始播放, uuid={}, 结束语={}", phoneCallReqYQVO.getUuid(), cacheJSY); } } else { //放音结束 if (dialogueEnded) { //结束语播完，立即挂断（幂等 + 失败重试，异常不外抛） doHangup(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), "结束语播放结束"); //记录电话发送状态：挂断成败都要落库，不能再让回调直接 500 if (StringUtils.isNotEmpty(phoneCallReqYQVO.getTaskid())) { try { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); setFailPreachForm(serviceSubtask, "3", "通话正常结束", "9"); } catch (Exception e) { log.error("挂断后更新子任务状态失败, taskid={}", phoneCallReqYQVO.getTaskid(), e); } } } else { redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop", true, 120, TimeUnit.MINUTES); log.error("-------PlayEventCallbackPlaystop的值为：{}", true); } } return phoneCallBackYQVO; } //获取放音是否结束 Object isPlayEventOverObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); if (ObjectUtils.isNotEmpty(isPlayEventOverObj)) { Boolean isPlayEventOver = (Boolean) isPlayEventOverObj; if (!isPlayEventOver) { return phoneCallBackYQVO; } } //通过子任务ID获取到模板信息 ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); if (serviceSubtask == null) { log.warn("回调对应的子任务不存在，直接忽略, taskid={}, operate={}", phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getOperate()); return phoneCallBackYQVO; } IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid()); //获取模板问题 IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript(); ivrTaskTemplateScript.setTemplateID(serviceSubtask.getTemplateid()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript); //获取问题ID 和 序号 String scriptId = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim()); log.error("scriptId是多少：{}", scriptId); if (StringUtils.isEmpty(scriptId)) { //当前没有"正在问的问题"，说明本次通话已经收尾（结束语已下发后，平台还会补 Silent/Asr 回调）， //原来这里直接 Long.valueOf(null) 会抛 NumberFormatException 让回调 500。 //这里直接忽略，并确保兜底挂断已经排上，避免电话继续挂着。 log.warn("未取到当前问题ID，按通话已收尾处理, taskid={}, phone={}, operate={}", phoneCallReqYQVO.getTaskid(), phoneCallReqYQVO.getPhone(), phoneCallReqYQVO.getOperate()); if (isDialogueEnded(phoneCallReqYQVO.getUuid())) { scheduleHangupFallback(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO.getPhone(), redisCache.getCacheObject(jsyKey(phoneCallReqYQVO.getUuid()))); } return phoneCallBackYQVO; } //当前题的信息 IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = iIvrTaskTemplateScriptService.getTaskTempScriptInfoByid(Long.valueOf(scriptId)); if (ivrTaskTemplateScriptVO == null) { log.warn("当前问题不存在，忽略回调, taskid={}, scriptId={}", phoneCallReqYQVO.getTaskid(), scriptId); return phoneCallBackYQVO; } //判断UUID是否存在 Boolean aBoolean = redisCache.hasKey(phoneCallReqYQVO.getUuid()); if (!aBoolean) { //给静默设置一个默认次数在redis中 redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); //如果不存在，就把当前的UUID做为key，放到对象中去 redisCache.setCacheObject(phoneCallReqYQVO.getUuid(), phoneCallReqYQVO, 120, TimeUnit.MINUTES); } if ("SilentCallback".equals(phoneCallReqYQVO.getOperate())) { //如果是静默回调 Integer num = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "noVoice"); //判断静默回调次数是否小与模板规定的次数 if (num < ivrTaskTemplate.getNoVoiceNum()) { //小与的话,就继续问患者 phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = ivrTaskTemplateScriptVO.getIvrtext(); log.error("SilentCallback的问题内容scriptContent：{}", scriptContent); phoneCallBackYQVO.setValue(getObject(serviceSubtask, scriptContent)); //将静默次数加1 Integer noVoiceNum = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "noVoice"); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "noVoice", noVoiceNum + 1, 120, TimeUnit.MINUTES); return phoneCallBackYQVO; } else { log.error("静默次数达到,挂掉电话：{}", num); ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(5L); ss.setRemark("电话静默"); serviceSubtaskMapper.updateServiceSubtask(ss); //大与等于的话,直接挂断 phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); phoneCallBackYQVO.setValue(serviceTask1.getJsy()); //将结果写到detail中 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); //去redis中，把该子任务ID删除 Long id = serviceSubtask.getId(); //先更新一下分数 double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setUpdateTime(new Date()); log.error("先更新一下分数,电话的serviceSubtask的值为：{}", serviceSubtask); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "静默次数达到" + num + "次", "4"); Map map = delRedisValue(null, id.toString()); if (ObjectUtils.isNotEmpty(map)) redisCache.setCacheObject(map.get("cacheName"), map.get("val")); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); } return phoneCallBackYQVO; } else if ("AsrCallback".equals(phoneCallReqYQVO.getOperate()) && phoneCallReqYQVO.getEnd_time() != null && phoneCallReqYQVO.getEnd_time() != -1) { //做一个标识，用来在通话详情接口里，判断是否有人接电话（value=2,表示有人接） redisCache.deleteObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup"); redisCache.setCacheObject(phoneCallReqYQVO.getTaskid() + "recordAccept-hungup", "2", 10, TimeUnit.MINUTES); // 先对通话进行通用库匹配一次 String extemplateID = ivrTaskTemplate.getSubmoduleID(); if (StringUtils.isNotEmpty(extemplateID)) { String[] split = extemplateID.split(","); List list = Arrays.asList(split); List list1 = new ArrayList<>(); for (String str : list) { list1.add(Long.valueOf(str)); } List ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1); IvrLibaExtemplatescript les = null; for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) { Matcher matcher = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) { Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex()); matcher = pattern.matcher(phoneCallReqYQVO.getAsrtext()); } Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) { Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2()); matcher2 = pattern2.matcher(phoneCallReqYQVO.getAsrtext()); } if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) { //将通用库匹配的，放到返回值中 // phoneCallBackYQVO.setValue(phoneCallBackYQVO.getValue() + ivrLibaExtemplatescript.getSwitchText()); phoneCallBackYQVO.setCommonValue(ivrLibaExtemplatescript.getSwitchText()); les = ivrLibaExtemplatescript; } break; } log.info("是否需要挂机：{}", les); if (ObjectUtils.isNotEmpty(les)) { //对匹配的结果处理一下(看看是不是需要挂机) if (les.getIsEnd() != null && les.getIsEnd() == 1) { ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(6L); ss.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(ss); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //可以挂机了 redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + les.getSwitchText()); //将结果写进detail表 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ivrTaskTemplateScriptVO.setExtemplateText(les.getSwitchText()); serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); return phoneCallBackYQVO; } } } //如果是文本回调 //根据问题ID获取该问题的类型 if (ivrTaskTemplateScriptVO.getScriptType().equals("1")) { //用来标记，是否有匹配上的 Integer flag = 0; //1-AI识别 String url = configService.selectConfigByKey("sys.voice.match.ai.url", phoneCallReqYQVO.getOrgid()); if (ObjectUtils.isNotEmpty(url)) { PhoneCallBackYQVO aiMatchResult = AiMatch(url, phoneCallReqYQVO, phoneCallBackYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate, ivrTaskTemplateScripts, scriptId, flag, phoneCallReqYQVO.getUuid()); if (aiMatchResult != null) { return aiMatchResult; } } else { //是选择题 for (int j = 0; j < ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size(); j++) { log.error("phoneCallReqYQVO.getAsrtext()的值为：{}", phoneCallReqYQVO.getAsrtext()); if (StringUtils.isEmpty(phoneCallReqYQVO.getAsrtext())) { continue; } boolean matchedFlag = false; //包含 Matcher matcher = null; if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex())) { Pattern pattern = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()); matcher = pattern.matcher(phoneCallReqYQVO.getAsrtext()); } //不包含 Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2())) { Pattern pattern2 = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()); matcher2 = pattern2.matcher(phoneCallReqYQVO.getAsrtext()); } if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { matchedFlag = true; } //说明匹配正确了 if (matchedFlag) { //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法 log.info("匹配正确了吗--------------"); ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).setIsUserOperation(1); serviceTaskScriptTargetoptionMapper.updateIvrTaskTemplateTargetoption(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j)); //将患者的回签写进service_subtask_detail中 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ivrTaskTemplateScriptVO.setQuestionResult(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getOptiondesc()); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); //判断一下当前的问题是不是满意度问题，并且dutyDeptCode是否有值，并且选项是不是异常选项，如果全符合，则往满意度问题异常表新增 if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getDutyDeptCode()) && 1 == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getIsabnormal()) { ServiceSubtaskDetailTrace subtaskDetailTrace = new ServiceSubtaskDetailTrace(); //用taskid、subid和scriptid去获取detailid ServiceSubtaskDetail ssd = new ServiceSubtaskDetail(); ssd.setSubId(serviceSubtask.getId()); ssd.setTaskid(serviceSubtask.getTaskid()); ssd.setScriptid(StringUtils.isNotEmpty(scriptId) ? Long.valueOf(scriptId) : null); List serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(ssd); subtaskDetailTrace.setDetailId(CollectionUtils.isNotEmpty(serviceSubtaskDetails) ? serviceSubtaskDetails.get(0).getId() : null); subtaskDetailTrace.setSubId(serviceSubtask.getId()); subtaskDetailTrace.setTaskid(serviceSubtask.getTaskid()); subtaskDetailTrace.setTemplateid(ivrTaskTemplateScriptVO.getId()); subtaskDetailTrace.setTemplatequestionnum(ivrTaskTemplateScriptVO.getScriptno()); subtaskDetailTrace.setSwitchid(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getId()); subtaskDetailTrace.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent()); subtaskDetailTrace.setQuestionvoice(null); subtaskDetailTrace.setCategoryname(ivrTaskTemplateScriptVO.getScriptAssortname()); subtaskDetailTrace.setCategoryid(ivrTaskTemplateScriptVO.getScriptAssortid()); //获取所有选项 String optionDescStr = Optional.ofNullable(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()).filter(list -> !list.isEmpty()).map(list -> list.stream().map(IvrTaskTemplateTargetoption::getOptiondesc).filter(Objects::nonNull).collect(Collectors.joining("&"))).orElse(""); subtaskDetailTrace.setTargetid(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getId()); subtaskDetailTrace.setTargetvalue(optionDescStr); subtaskDetailTrace.setMatchedtext(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getOptiondesc()); subtaskDetailTrace.setValueType(serviceSubtaskDetails.get(0).getValueType()); subtaskDetailTrace.setTemplateType(1); SvyLibScriptCategory svyLibScriptCategory = svyLibScriptCategoryMapper.selectSvyLibScriptCategoryById(ivrTaskTemplateScriptVO.getScriptAssortid()); subtaskDetailTrace.setType(svyLibScriptCategory.getType()); subtaskDetailTrace.setScriptid(ivrTaskTemplateScriptVO.getId()); subtaskDetailTrace.setAsrtext(phoneCallReqYQVO.getAsrtext()); subtaskDetailTrace.setRecordpath(phoneCallReqYQVO.getRecordpath()); subtaskDetailTrace.setPatid(serviceSubtask.getPatid()); JSONObject patdescJson = new JSONObject(); patdescJson.put("sendname", serviceSubtask.getSendname()); patdescJson.put("phone", serviceSubtask.getPhone()); patdescJson.put("age", serviceSubtask.getAge()); patdescJson.put("sex", serviceSubtask.getSex() != null ? serviceSubtask.getSex() == 1 ? "男" : "女" : null); subtaskDetailTrace.setPatdesc(patdescJson.toJSONString()); subtaskDetailTrace.setTodeptcode(ivrTaskTemplateScriptVO.getDutyDeptCode()); subtaskDetailTrace.setTodeptname(ivrTaskTemplateScriptVO.getDutyDeptName()); subtaskDetailTrace.setOrgid(serviceSubtask.getOrgid()); subtaskDetailTrace.setHandleFlag("0"); subtaskDetailTrace.setGuid(phoneCallReqYQVO.getGuid()); subtaskDetailTrace.setCreateTime(new Date()); subtaskDetailTrace.setUpdateTime(new Date()); subtaskDetailTrace.setOrgid(phoneCallReqYQVO.getOrgid()); traceService.insertServiceSubtaskDetailTtrace(subtaskDetailTrace); } //判断一下，这个选项结果是不是还有继续问下去的必要，例如选项结果是别人不想继续回答问题，就要结束掉 if (ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getIsEnd() == 1) { redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); return phoneCallBackYQVO; } flag = 1; //将当前前的播报状态删除，给下一题让位 redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); // //获取下一题 log.error("获取下一题的信息：{}", ivrTaskTemplateScriptVO); //branchFlag 可能为 null，统一按分支0处理，避免 NPE 把回调打 500 if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) { Long nextQuestion = null; if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) { nextQuestion = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion(); //更新分数 double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); score = BigDecimal.valueOf(score).add(new BigDecimal(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score); } else { nextQuestion = ivrTaskTemplateScriptVO.getNextScriptno(); //更新分数 Object obj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); Double score = (obj == null ? new Double(0.00) : new Double(((Double) obj).doubleValue())); score = BigDecimal.valueOf(score).add(new BigDecimal(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); } if (nextQuestion == null || nextQuestion == 0L) { //如果下一题为空，或者为0，则挂机 ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(6L); ss.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(ss); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); //将结果写进detail表 ServiceSubTaskDetailReq ssdReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList2 = new ArrayList<>(); serviceSubtaskDetailList.add(getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate)); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList2); ssdReq.setGuid(phoneCallReqYQVO.getGuid()); ssdReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(ssdReq); return phoneCallBackYQVO; } for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (script.getSort() == nextQuestion.intValue()) { phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent(); log.error("下一题问题：{}", scriptContent); log.error("下一题的子任务是：{}", serviceSubtask); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); //将该患者的Redis中的题目ID，进行修改 redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES); //删除无响应 redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); } } } else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) { ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); //更新一下分数 double score = 0.0; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (double) scoreObj; serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setSendstate(6L); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //设置结束语 phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); Long id = serviceSubtask.getId(); Map map = delRedisValue(null, id.toString()); log.error("map的值为：{}", map); if (ObjectUtils.isNotEmpty(map)) redisCache.setCacheObject(map.get("cacheName"), map.get("val")); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); // return phoneCallBackYQVO; } } else { log.info("没有匹配上----------------------------"); //flag=0,说明没 匹配上，也要把患者说的话记录下来 if (j == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1 && flag == 0) { ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); //如果没有 匹配上，这个必须为null serviceSubtaskDetailList.get(0).setMatchedtext(""); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); } continue; } } } //都没有匹配到 if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) { log.info("都没有匹配到-------------------------"); Integer count = null; Object countObj = redisCache.getCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj; if (count != null && count >= ivrTaskTemplate.getMateNum()) { //如果count已经大于或等于没有匹配次数 //branchFlag 可能为 null，统一按分支0处理，避免 NPE 把回调打 500 if ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == null || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == 0 || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == null || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() == 0) { //如果是最后一道题，或者没有下一题了，就直接挂机 ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); if (StringUtils.isNotEmpty(phoneCallBackYQVO.getValue())) phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + phoneCallBackYQVO.getValue() + serviceTask1.getJsy()); else phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setSendstate(6L); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); //去redis中，把该子任务ID删除 Long id = serviceSubtask.getId(); Map map = delRedisValue(null, id.toString()); if (ObjectUtils.isNotEmpty(map)) { redisCache.setCacheObject(map.get("cacheName"), map.get("val")); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); } // return phoneCallBackYQVO; } else { //根据ivrTaskTemplateScriptVO.getNextScriptno()获取下一题进行提问 for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) { phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent(); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); //将该患者的Redis中的题目ID，进行修改 redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; score = BigDecimal.valueOf(score).add(new BigDecimal(script.getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); } } } } else { if (count == null) redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), 1, 120, TimeUnit.MINUTES); else redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(), count + 1, 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent())); } } } else { //不是选择题,直接记录答案，将结果写到detail中 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); // String xh = idSort.split("-")[1]; //如果选项分支为1的话，则需要根据问题上的nextScriptno进行跳转 //问答题没有跳转 if (ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) { for (IvrTaskTemplateScript ivrTaskTemplateScript1 : ivrTaskTemplateScripts) { if (ivrTaskTemplateScriptVO.getNextScriptno().intValue() == ivrTaskTemplateScript1.getSort()) { phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = StringUtils.isNotEmpty(ivrTaskTemplateScript1.getIvrtext()) ? ivrTaskTemplateScript1.getIvrtext() : ivrTaskTemplateScript1.getScriptContent(); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); redisCache.setCacheObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone(), ivrTaskTemplateScript1.getId().toString()); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; score = BigDecimal.valueOf(score).add(new BigDecimal(ivrTaskTemplateScriptVO.getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); } } } else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) { //没有下一题了，就结束了 ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtask.setSendstate(6L); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //去redis中，把该子任务ID删除 Long id = serviceSubtask.getId(); Map map = delRedisValue(null, id.toString()); redisCache.setCacheObject(map.get("cacheName"), map.get("val")); //在redis中保存一下结束语，在调用挂电话的方法时删除 redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask1.getJsy(), 120, TimeUnit.MINUTES); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); } } } log.error("phoneCallBackYQVO的返回值是：{}", phoneCallBackYQVO); return phoneCallBackYQVO; } private String getObject(ServiceSubtask serviceSubtask, String scriptContent) { Map> param = getParam(serviceSubtask.getTaskid()); for (Map map : param.values()) { for (String key : map.keySet()) { scriptContent = scriptContent.replace(key, StringUtils.isNotEmpty(map.get(key)) ? map.get(key) : ""); } } if (StringUtils.isEmpty(scriptContent)) { return scriptContent; } scriptContent = scriptContent.replace("${name}", StringUtils.isNotEmpty(serviceSubtask.getSendname()) ? serviceSubtask.getSendname() : ""); scriptContent = scriptContent.replace("${dzz}", StringUtils.isNotEmpty(serviceSubtask.getAddr()) ? serviceSubtask.getAddr() : ""); scriptContent = scriptContent.replace("${phone}", StringUtils.isNotEmpty(serviceSubtask.getTelcode()) ? serviceSubtask.getTelcode() : ""); return scriptContent; } /** * 获取任务里的通配符 * * @param taskId * @return */ private Map> getParam(Long taskId) { ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(taskId); ObjectMapper objectMapper = new ObjectMapper(); Map> serviceTaskMap = null; try { serviceTaskMap = objectMapper.readValue(serviceTask.getTextParam(), Map.class); } catch (JsonProcessingException e) { e.printStackTrace(); } return serviceTaskMap; } private Map delRedisValue(String cache, String id) { id = "," + id + ","; String val = ""; String cacheName = ""; Map map = new HashMap<>(); if (StringUtils.isNotEmpty(cache)) { val = redisCache.getCacheObject(cache); if (!StringUtils.isEmpty(val)) { if (val.contains(id)) { val = val.replaceAll(id, ""); } } map.put("val", val); map.put("cacheName", cache); return map; } for (int i = 0; i < 6; i++) { val = redisCache.getCacheObject("cache-0" + i); if (!StringUtils.isEmpty(val)) { if (val.contains(id)) { val = val.replaceAll(id, ""); map.put("val", val); map.put("cacheName", "cache-0" + i); } } } return map; } /** * 雨绮任务拉取 * * @return */ @Override public List taskPull() { //pullTaskVOList用于数据返回 List pullTaskVOList = new ArrayList<>(); List cacheList = new ArrayList<>(); ListOperations listOps = redisTemplate.opsForList(); //必须等ache-exist全部打完才能拉取下一批（主要是怕所有的数据都堆在电话的缓存里，在规定的时间打不完） // long existSize = listOps.size("cache-exist"); // if (existSize > 0) return pullTaskVOList; int count = 0; long size = listOps.size("cache-0"); log.info("---------打电话之前缓存中的数据量：{}", size); if (size > 0) { //phoneCount() 通过给出的每个小时需要打出的电话量，算出到晚上8点一点能打出多少个电话，获取到总量 //如果需要立即执行的数据量大于一天要执行的上限，则只取上限的数量，其它的则放回redis中 count = Math.min(phoneCount(), (int) size); if (count != 0) { cacheList = listOps.range("cache-0", 0, count - 1); } else { return null; } } log.info("任务拉取cache-0的值是多少：{}", cacheList); // cache-0为立即发起的,其它的先推迟 if (!CollectionUtils.isEmpty(cacheList)) { pullTaskVOList = getPullTaskList(cacheList, "cache-0"); // 删除已处理的数据 listOps.trim("cache-0", count, -1); log.info("打电话之后缓存中的数据量---------：{}", listOps.size("cache-0")); } else { for (int i = 1; i < 6; i++) { //取出从cache-1 到 cache-5的第一个子任务信息 try { Long size1 = listOps.size("cache-" + i); if (size1 == null || size1 == 0) continue; int count1 = Math.min(phoneCount(), size1.intValue()); List value = listOps.range("cache-0" + i, 0, count1 - 1); List pullTaskVOList2 = getPullTaskList(value, "cache-" + i); if (CollectionUtils.isNotEmpty(pullTaskVOList2) && pullTaskVOList2.size() > 0) { pullTaskVOList.addAll(pullTaskVOList2); } //将处理过的数据删除 listOps.trim("cache-0" + i, count1, -1); } catch (Exception e) { // log.error("看着烦"); } } } //existList用来记录接下来需要执行的子任务ID // List existList = new ArrayList<>(); if (CollectionUtils.isNotEmpty(pullTaskVOList)) { //给回调参数赋值 for (PullTaskVO pullTaskVO : pullTaskVOList) { // existList.add(pullTaskVO.getTaskid()); pullTaskVO.setAsrcallback(ASRCallBackPath); } } // if (existList.size() != 0) redisCache.setCacheListRight("cache-exist", existList); log.info("-----------实际拉取的电话数据量：{}", CollectionUtils.isNotEmpty(pullTaskVOList) ? pullTaskVOList.size() : null); return pullTaskVOList; } private List getPullTaskList(List subIds, String cacheName) { log.error("任务拉取subIds的值是多少：{}", subIds); //pullTaskVOList用于数据返回 List pullTaskVOList = new ArrayList<>(); //newValue0用于保存没有处理的子 任务 // String newValue0 = ""; List newValue0 = new ArrayList<>(); //根据,获取子任务的ID // String[] split = subIds.split(",,"); for (int i = 0; i < subIds.size(); i++) { if (cacheName.equals("cache-0") && i < subIds.size() || !cacheName.equals("cache-0") && i < 1) { PullTaskVO pullTaskVO = new PullTaskVO(); String subId = subIds.get(i).trim(); ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(subId)); if (ObjectUtils.isEmpty(serviceSubtask)) { log.error("该subId有问题，在表中查询不到：{}", subId); continue; } if (StringUtils.isEmpty(serviceSubtask.getPhone())) { serviceSubtask.setRemark("手机号为空"); serviceSubtask.setSendstate(4L); serviceSubtask.setResult("error"); // serviceSubtask.setFinishtime(new Date()); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); continue; } ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid()); if (ObjectUtils.isEmpty(ivrTaskTemplate)) continue; //通过任务模板中的"第一次问题编号"获取第一个问题; IvrTaskTemplateScript ivrTaskTemplateScript = null; IvrTaskTemplateScript ivrTaskTemplateScript1 = new IvrTaskTemplateScript(); ivrTaskTemplateScript1.setTemplateID(ivrTaskTemplate.getId()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript1); aa: for (IvrTaskTemplateScript ivrTaskTemplateScript2 : ivrTaskTemplateScripts) { if (ivrTaskTemplate.getFirstQuestionNum() == Long.valueOf(ivrTaskTemplateScript2.getSort())) { ivrTaskTemplateScript = ivrTaskTemplateScript2; break aa; } } //如果ivrTaskTemplateScript为空，也就没有往下执行的必要了 if (ObjectUtils.isEmpty(ivrTaskTemplateScript)) { log.error("---------这个ivrTaskTemplate.getId()的问题为空：{}", ivrTaskTemplate.getId()); continue; } //获取通配符匹配过后的问题 String scriptContent = ivrTaskTemplateScript.getIvrtext(); if (StringUtils.isEmpty(scriptContent)) scriptContent = ivrTaskTemplateScript.getScriptContent(); String scrContent = getObject(serviceSubtask, scriptContent); String kcb = serviceTask.getKcb() + "," + scrContent; //封装返回数据 //taskId = 子任务ID + 问题ID +问题序号 pullTaskVO.setTaskid(subId); pullTaskVO.setAppkey(app_key_yq); pullTaskVO.setSections(LocalTime.now().format(DateTimeFormatter.ofPattern("hh:mm")) + "-" + LocalTime.now().plusMinutes(1).format(DateTimeFormatter.ofPattern("hh:mm"))); pullTaskVO.setPhones(serviceSubtask.getPhone()); pullTaskVO.setPrologue(kcb); if (cacheName.equals("cache-0")) pullTaskVO.setDisplayNo("2"); else pullTaskVO.setDisplayNo("2"); pullTaskVOList.add(pullTaskVO); redisCache.setCacheObject(subId.trim() + "-" + serviceSubtask.getPhone().trim(), ivrTaskTemplateScript.getId().toString(), 120, TimeUnit.MINUTES); } else { newValue0.add(subIds.get(i)); redisCache.setCacheListRight(cacheName, newValue0); } } return pullTaskVOList; } @Override public Integer saveQuestionAnswerPhone(ServiceSubTaskDetailReq serviceSubTaskDetailReq) { int i = 0; log.info("保存电话回调内容 saveQuestionAnswerPhone：{}", serviceSubTaskDetailReq); if (StringUtils.isNotEmpty(serviceSubTaskDetailReq.getParam1())) { RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); Long tid = Long.valueOf(rsaPublicKeyExample.decryptedData(serviceSubTaskDetailReq.getParam1(), pri_key)); Long pid = Long.valueOf(rsaPublicKeyExample.decryptedData(serviceSubTaskDetailReq.getParam2(), pri_key)); ServiceSubtaskEntity ivrTaskSingle = new ServiceSubtaskEntity(); ivrTaskSingle.setTaskid(tid); ivrTaskSingle.setPatid(pid); List selectServiceSubtaskList = serviceSubtaskMapper.selectServiceSubtaskList(ivrTaskSingle); if (CollectionUtils.isEmpty(selectServiceSubtaskList) || selectServiceSubtaskList.size() == 0) { log.error("报错了，selectServiceSubtaskList数据为空了：{}", ivrTaskSingle); return 0; } //随访 for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) { if (serviceSubtaskDetail.getScriptid() != null) { //设置一下问题分类 IvrTaskTemplateScript ivrTaskTemplateScript = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptByID(serviceSubtaskDetail.getScriptid()); if (ivrTaskTemplateScript != null) serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getScriptAssortid()); serviceSubtaskDetail.setIsMydException(ivrTaskTemplateScript.getIsMydException()); serviceSubtaskDetail.setDimension(ivrTaskTemplateScript.getDimension()); } serviceSubtaskDetail.setSubId(selectServiceSubtaskList.get(0).getId()); // serviceSubtaskDetail.setId(UUID.randomUUID().toString()); serviceSubtaskDetail.setCreateTime(new Date()); serviceSubtaskDetail.setGuid(selectServiceSubtaskList.get(0).getGuid()); serviceSubtaskDetail.setOrgid(serviceSubTaskDetailReq.getOrgid()); serviceSubtaskDetail.setGuid(serviceSubTaskDetailReq.getGuid()); i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); } } else { if (serviceSubTaskDetailReq != null && CollectionUtils.isNotEmpty(serviceSubTaskDetailReq.getServiceSubtaskDetailList())) { for (ServiceSubtaskDetail serviceSubtaskDetail : serviceSubTaskDetailReq.getServiceSubtaskDetailList()) { if (serviceSubtaskDetail.getScriptid() != null) { //设置一下问题分类 IvrTaskTemplateScript ivrTaskTemplateScript = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptByID(serviceSubtaskDetail.getScriptid()); if (ivrTaskTemplateScript != null) serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScript.getScriptAssortid()); } serviceSubtaskDetail.setCreateTime(new Date()); serviceSubtaskDetail.setGuid(serviceSubTaskDetailReq.getGuid()); serviceSubtaskDetail.setOrgid(serviceSubTaskDetailReq.getOrgid()); //先根据子任务id,任务ID和问题序号查询一下，该问题是否已经有值，如果有值，直接修改，如果为空，直接插入 ServiceSubtaskDetail ssd = new ServiceSubtaskDetail(); ssd.setSubId(serviceSubtaskDetail.getSubId()); ssd.setTaskid(serviceSubtaskDetail.getTaskid()); ssd.setScriptid(serviceSubtaskDetail.getScriptid()); if (serviceSubtaskDetail.getSubId() != null) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(serviceSubtaskDetail.getSubId()); ssd.setGuid(serviceSubtask.getGuid()); ssd.setOrgid(serviceSubtask.getOrgid()); } List serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(ssd); if (CollectionUtils.isNotEmpty(serviceSubtaskDetails) && StringUtils.isNotEmpty(serviceSubtaskDetails.get(0).getMatchedtext())) { serviceSubtaskDetail.setId(serviceSubtaskDetails.get(0).getId()); serviceSubtaskDetailMapper.updateServiceSubtaskDetail(serviceSubtaskDetail); } else { if (serviceSubtaskDetail.getSubId() != null) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(serviceSubtaskDetail.getSubId()); serviceSubtaskDetail.setGuid(serviceSubtask.getGuid()); serviceSubtaskDetail.setOrgid(serviceSubtask.getOrgid()); } i = serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); } } } } return i; } @Override public Integer recordAccept(PhoneCallRecordVO phoneCallRecordVO) { Object cacheObject = redisCache.getCacheObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); // hangup_cause 平台不一定每次都带，这里判空，避免整条通话记录回调直接 NPE 500 boolean noUserResponse = "NO_USER_RESPONSE".equals(phoneCallRecordVO.getHangup_cause()); if (noUserResponse || ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("1")) { //无人接听 //记录电话发送状态 ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallRecordVO.getTaskid())); setFailPreachForm(serviceSubtask, "3", "无人接听", "4"); //进行短信补偿 // getSmsCompensate(Long.valueOf(phoneCallRecordVO.getTaskid())); redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); // redisCache.removeElementFromList("cache-exist", phoneCallRecordVO.getTaskid()); } else if (ObjectUtils.isNotEmpty(cacheObject) && String.valueOf(cacheObject).equals("2")) { // if (phoneCallRecordVO.getAnswered() != null && phoneCallRecordVO.getAnswered() == true) { log.error("有人接电话了，并且完了"); //说明有人接了 //录音路径只做日志留痕：平台给空/格式不符时原来的 substring 会抛异常，导致整条回调 500、状态和录音都不处理 String recordPath = phoneCallRecordVO.getRecord_path(); if (StringUtils.isNotEmpty(recordPath) && recordPath.contains("voice") && recordPath.lastIndexOf("/") > 0) { log.info("通话录音路径, taskid={}, record_path={}", phoneCallRecordVO.getTaskid(), recordPath); } else { log.warn("通话记录回调未取到有效录音路径, taskid={}, record_path={}", phoneCallRecordVO.getTaskid(), recordPath); } ServiceSubtask serviceSubtask = new ServiceSubtask(); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtask.setSendstate(6L); serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid())); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setUpdateTime(new Date()); log.error("电话拨打已完成serviceSubtask的值为:{}", serviceSubtask); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); setFailPreachForm(serviceSubtask, StringUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) ? serviceSubtask.getCurrentPreachform() : "3", "电话拨打已完成", "9"); //下载文件 ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString()); redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); } else { //患者拒绝随访 //先把该subId从cache_exist中剔除，只要有回调就剔除（目的是，尽快让cache-exist为空，去缓存下一批要打的电话;这里剔除不影响电话的正常业务） // redisCache.removeElementFromList("cache-exist", phoneCallRecordVO.getTaskid()); ServiceSubtask serviceSubtask = new ServiceSubtask(); serviceSubtask.setRemark("电话接通成功，患者拒绝随访"); serviceSubtask.setId(Long.valueOf(phoneCallRecordVO.getTaskid())); serviceSubtask.setSendstate(6L); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); // int startIndex = phoneCallRecordVO.getRecord_path().indexOf("voice") + "voice".length() + 1; // 加1是跳过/符号 // int endIndex = phoneCallRecordVO.getRecord_path().lastIndexOf("/"); // String result = phoneCallRecordVO.getRecord_path().substring(startIndex, endIndex); //下载文件 // ftpService.downloadFolder("/" + LocalDate.now().toString(), profile + "/upload/vadio/voice/" + LocalDate.now().toString()); redisCache.deleteObject(phoneCallRecordVO.getTaskid() + "recordAccept-hungup"); ServiceSubtask ss = serviceSubtaskMapper.selectServiceSubtaskById(serviceSubtask.getId()); setFailPreachForm(ss, StringUtils.isNotEmpty(ss.getCurrentPreachform()) ? ss.getCurrentPreachform() : "3", "电话接通成功，患者拒绝随访", "5"); } return 1; } @Override public List getSfFzInfoEveryMonth(ServiceSubtaskCountReq serviceSubtaskCountReq) { if (serviceSubtaskCountReq.getUserId() == null) { Long userId = SecurityUtils.getUserId(); serviceSubtaskCountReq.setUserId(userId); } if (serviceSubtaskCountReq.getStartTime() == null) { LocalDate of = LocalDate.of(LocalDate.now().getYear(), 1, 1); serviceSubtaskCountReq.setStartTime(Date.from(of.atStartOfDay(ZoneId.systemDefault()).toInstant())); } if (serviceSubtaskCountReq.getEndTime() == null) { serviceSubtaskCountReq.setEndTime(new Date()); } List sfFzInfoEveryMonth = serviceSubtaskMapper.getSfFzInfoEveryMonth(serviceSubtaskCountReq); List result = sfFzInfoEveryMonth.stream().collect(Collectors.groupingBy(ServiceSubtaskCount::getMonth, Collectors.groupingBy(ServiceSubtaskCount::getServiceType, Collectors.summingLong(ServiceSubtaskCount::getCount)))).entrySet().stream().flatMap(monthEntry -> monthEntry.getValue().entrySet().stream().map(typeEntry -> new ServiceSubtaskCount(monthEntry.getKey(), typeEntry.getKey(), typeEntry.getValue()))).collect(Collectors.toList()); List result2 = new ArrayList<>(); //根据服务类型进行筛选 if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getServiceType())) { for (ServiceSubtaskCount serviceSubtaskCount : result) { for (Long type : serviceSubtaskCountReq.getServiceType()) { if (type == serviceSubtaskCount.getServiceType()) { result2.add(serviceSubtaskCount); } } } } else { result2 = result; } return result2; } /** * 服务统计查询 - 按时间维度统计出院/门诊随访数据 * * @param request 统计请求参数 * @return 统计结果列表 */ @Override public List getServiceStatistics(ServiceStatisticsRequest request) { log.info("getServiceStatistics的入参为：{}", request); // 参数校验 if (request.getStartDate() == null || request.getEndDate() == null) { throw new IllegalArgumentException("开始日期和结束日期不能为空"); } if (request.getStartDate().after(request.getEndDate())) { throw new IllegalArgumentException("开始日期不能晚于结束日期"); } // 如果timeType为空，默认按天统计 if (StringUtils.isEmpty(request.getTimeType())) { request.setTimeType("day"); } List result = serviceSubtaskMapper.getServiceStatistics(request); //获取门急诊数据 //填充门诊数据 for (ServiceStatisticsResponse serviceStatisticsResponse : result) { PatMedOuthospQueryReq req = new PatMedOuthospQueryReq(); String deptcodes = CollectionUtils.isEmpty(request.getDeptcodes()) ? null : String.join(",", request.getDeptcodes()); if (!request.getTimeType().equals("month")) { req.setBeginAdmitdate(DateUtils.parseDate(serviceStatisticsResponse.getTimePeriod())); req.setEndAdmitdate(DateUtils.addDays(DateUtils.parseDate(serviceStatisticsResponse.getTimePeriod()), 1)); } else { // year 类型：timePeriod 格式为 "yyyy-MM"，取当月第一天和最后一天 java.time.YearMonth ym = java.time.YearMonth.parse(serviceStatisticsResponse.getTimePeriod()); req.setBeginAdmitdate(DateUtils.toDate(ym.atDay(1))); req.setEndAdmitdate(DateUtils.toDate(ym.atEndOfMonth())); } req.setDeptcode(deptcodes); req.setOrgid(request.getOrgid()); Long count = patMedOuthospMapper.callSpQueryOuthospCount(req); serviceStatisticsResponse.setPmoCount(count); } log.info("getServiceStatistics返回结果数量：{}", result.size()); return result; } @Override public List sendMsgTemplate(List patArchiveSrmVOS) { //用来记录发送失败的 List sendError = new ArrayList<>(); for (PatArchiveSrmVO patArchiveSrmVO : patArchiveSrmVOS) { SimpleDateFormat simpleDateFormat = new SimpleDateFormat("YYYY年MM月dd日HH:mm"); String timestamp = simpleDateFormat.format(patArchiveSrmVO.getVisitTime()); StringBuilder stringBuilder = new StringBuilder(); if (patArchiveSrmVO.getSrmTemplate().equals("入院准备中心-无检查")) { stringBuilder.append(patArchiveSrmVO.getName() + ",您好！主管医生已为您安排住院，请于当天"); } else if (patArchiveSrmVO.getSrmTemplate().equals("入院准备中心-空腹检查")) { stringBuilder.append(patArchiveSrmVO.getName() + ",您好！主管医生已为您安排住院，请当天空腹并于"); } else if (patArchiveSrmVO.getSrmTemplate().equals("日间病房—择期病人检查")) { stringBuilder.append(patArchiveSrmVO.getName() + ",您好！主管医生已为您安排住院前检查，请当天空腹并于"); } stringBuilder.append(timestamp + "之前携带医保卡或电子医保卡身份证凭此条短信到1号楼3楼南入院准备中心入院登记窗口，办理正式住院手续，完成各项检查后再到相应病区护士站报到。"); stringBuilder.append("入院准备中心电话：89975977。入院办理须知:https://mp.weixin.qq.com/s/OCkotuRyQ8Ld2owFF0YErw"); String data = MessageSend.sendMsg(stringBuilder.toString(), "6", patArchiveSrmVO.getPhone(), LocalDateTime.now().format(DateTimeFormatter.ofPattern("yyyyMMddHHmmss"))); if (StringUtils.isNotEmpty(data)) { ObjectMapper mapper = new ObjectMapper(); JsonNode root = null; try { root = mapper.readTree(data); } catch (JsonProcessingException e) { e.printStackTrace(); } String status = root.get("result").get(0).get("status").asText(); if (status.equals("00000")) { sendError.add(patArchiveSrmVO); } } } return sendError; } /** * 获取随访统计比例 * * @param serviceSubtaskCountReq * @return */ @Override // @Cacheable(value = "sfStatistics", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()") public List getSfStatistics(ServiceSubtaskCountReq serviceSubtaskCountReq) { log.info("getSfStatistics的入参为：{}", serviceSubtaskCountReq); String drcode = "drcode"; //缙云人民 根据经管医生分组 if (serviceSubtaskCountReq.getOrgid().equals("47246116333112211A1001")) { drcode = "management_doctor_code"; } String groupKey = drcode; if (serviceSubtaskCountReq.getStatisticaltype() != null && serviceSubtaskCountReq.getStatisticaltype() == 1) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { groupKey = drcode; } else { groupKey = "leavehospitaldistrictcode"; } } else if (serviceSubtaskCountReq.getStatisticaltype() != null && serviceSubtaskCountReq.getStatisticaltype() == 2) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { groupKey = drcode; } else { groupKey = "deptcode"; } } List serviceSubtaskStatistics = new ArrayList<>(); // 根据条件进行分组 Map> collect = new HashMap<>(); serviceSubtaskCountReq.setGroupKey(groupKey); List groupKeyList = serviceSubtaskMapper.getSfStatisticsGroupKey(serviceSubtaskCountReq); serviceSubtaskCountReq.setGroupKeyList(groupKeyList); List rawData = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq); switch (groupKey) { case "drcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrcode()).orElse("Unknown"))); break; case "management_doctor_code": rawData = rawData.stream().peek(item -> { item.setDrname(item.getManagementDoctor()); item.setDrcode(item.getManagementDoctorCode()); }).collect(Collectors.toList()); collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getManagementDoctorCode()).orElse("Unknown"))); break; case "deptcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDeptcode()).orElse("Unknown"))); break; case "leavehospitaldistrictcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getLeavehospitaldistrictcode()).orElse("Unknown"))); break; default: collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrcode()).orElse("Unknown"))); break; } //获取及时率统计合集 Map> jsRates = getSsRateForSfStatistics(serviceSubtaskCountReq, collect); for (String collectKey : collect.keySet()) { List serviceSubtaskList = collect.get(collectKey); if (CollectionUtils.isEmpty(serviceSubtaskList)) { continue; } ServiceSubtaskStatistic statistic = getStatistic(serviceSubtaskList, serviceSubtaskCountReq.getFollowUpCountStyle(), serviceSubtaskCountReq.getVisitCount()); if (ObjectUtils.isNotEmpty(jsRates)) { Map jsRateMap = jsRates.get(collectKey); BigDecimal jsRate = new BigDecimal("0"); if (ObjectUtils.isNotEmpty(jsRateMap) && ObjectUtils.isNotEmpty(jsRateMap.get("rate"))) { jsRate = new BigDecimal(jsRateMap.get("rate").toString()); } Double jsRateDouble = (jsRate.setScale(4, RoundingMode.HALF_UP)).doubleValue(); statistic.setRate(jsRateDouble); } if (ObjectUtils.isNotEmpty(statistic)) { serviceSubtaskStatistics.add(statistic); } } return serviceSubtaskStatistics; } /** * 获取专病随访统计比例 * * @param serviceSubtaskCountReq * @return */ @Override // @Cacheable(value = "specialSfStatistics", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()") public List getSpecialSfStatistics(ServiceSubtaskCountReq serviceSubtaskCountReq) { log.info("getSpecialSfStatistics的入参为：{}", serviceSubtaskCountReq); String groupKey = "drcode"; if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { groupKey = "drcode"; } else { groupKey = "task_name"; } List serviceSubtaskStatistics = new ArrayList<>(); serviceSubtaskCountReq.setGroupKey(groupKey); serviceSubtaskStatistics = serviceSubtaskMapper.getSpecialSfStatistics(serviceSubtaskCountReq); return serviceSubtaskStatistics; } /** * 随访统计-及时率统计 * * @param serviceSubtaskCountReq * @param collect * @return */ public Map> getSsRateForSfStatistics(ServiceSubtaskCountReq serviceSubtaskCountReq, Map> collect) { if (ObjectUtils.isEmpty(serviceSubtaskCountReq)) { return null; } String groupKey = serviceSubtaskCountReq.getGroupKey(); if (StringUtils.isEmpty(groupKey)) { return null; } List groupKeyList = new ArrayList<>(collect.keySet()); if (ObjectUtils.isEmpty(groupKeyList)) { return null; } //及时率统计 ServiceSubtaskEntity ssRate = new ServiceSubtaskEntity(); ssRate.setOrgid(serviceSubtaskCountReq.getOrgid()); ssRate.setStarttime(serviceSubtaskCountReq.getStartTime()); ssRate.setEndtime(serviceSubtaskCountReq.getEndTime()); ssRate.setStartOutHospTime(serviceSubtaskCountReq.getHospitalStartTime()); ssRate.setEndOutHospTime(serviceSubtaskCountReq.getHospitalEndTime()); ssRate.setVisitCount(serviceSubtaskCountReq.getVisitCount()); ssRate.setServiceTypeList(serviceSubtaskCountReq.getServiceType()); if (serviceSubtaskCountReq.getEndTime() != null && new Date().before(serviceSubtaskCountReq.getEndTime())) { ssRate.setEndtime(new Date()); } ssRate.setGroupKey(groupKey); ssRate.setGroupKeyList(groupKeyList); ssRate.setRateDay(serviceSubtaskCountReq.getRateDay()); Map> jsRates = new HashMap<>(); if (!collect.isEmpty()) { jsRates = serviceSubtaskMapper.selectTimelyRateBatch(ssRate); } return jsRates; } public List getSfStatisticsExport(ServiceSubtaskCountReq serviceSubtaskCountReq) { List sfStatistics = getSfStatistics(serviceSubtaskCountReq); // 添加总计行 if (CollectionUtils.isNotEmpty(sfStatistics)) { ServiceSubtaskStatistic totalRow = calculateTotalRow(sfStatistics); totalRow.setLeavehospitaldistrictname("总计"); totalRow.setDeptname("总计"); sfStatistics.add(totalRow); } return sfStatistics; } @Override public List getSfStatisticsIsAbnormalExport(ServiceSubtaskCountReq serviceSubtaskCountReq) { return null; } /** * 获取随访统计比例 * * @param serviceSubtaskCountReq * @return */ @Override @Cacheable(value = "sfStatisticsJoy", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()") public List getSfStatisticsJoy(ServiceSubtaskCountReq serviceSubtaskCountReq) { log.error("getSfStatistics的入参为：{}", serviceSubtaskCountReq); List serviceSubtaskStatistics = new ArrayList<>(); // 根据条件进行分组 Map> collect = new HashMap<>(); String orgid = null; if (serviceSubtaskCountReq.getLeavehospitaldistrictcodes() != null && serviceSubtaskCountReq.getLeavehospitaldistrictcodes().size() > 0) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrname()).orElse("Unknown"))); } else { collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getLeavehospitaldistrictname()).orElse("Unknown"))); } } else if (serviceSubtaskCountReq.getDeptcodes() != null && serviceSubtaskCountReq.getDeptcodes().size() > 0) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrname()).orElse("Unknown"))); } else { collect = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq).stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDeptname()).orElse("Unknown"))); } } List joySubCount = serviceSubtaskMapper.getSfStatisticsJoy(serviceSubtaskCountReq); for (List serviceSubtaskList : collect.values()) { if (CollectionUtils.isEmpty(serviceSubtaskList)) { continue; } ServiceSubtaskStatistic statistic = getStatisticJoy(serviceSubtaskList, joySubCount); //及时率 ServiceSubtask ss = new ServiceSubtask(); orgid = serviceSubtaskList.get(0).getOrgid(); ss.setOrgid(orgid); // 如果有医生编码，设置医生编码用于及时率查询 if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { ss.setDrcode(serviceSubtaskList.get(0).getDrcode()); } else { if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getLeavehospitaldistrictcodes())) { ss.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); } else if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getDeptcodes())) { ss.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); } } ss.setStarttime(serviceSubtaskCountReq.getStartTime()); ss.setEndtime(serviceSubtaskCountReq.getEndTime()); if (serviceSubtaskCountReq.getEndTime() != null && new Date().before(serviceSubtaskCountReq.getEndTime())) { ss.setEndtime(new Date()); } ss.setStartOutHospTime(serviceSubtaskCountReq.getHospitalStartTime()); ss.setEndOutHospTime(serviceSubtaskCountReq.getHospitalEndTime()); Double jsRate = serviceSubtaskMapper.selectTimelyRate(ss); statistic.setRate(jsRate); if (ObjectUtils.isNotEmpty(statistic)) { serviceSubtaskStatistics.add(statistic); } } if (CollectionUtils.isNotEmpty(serviceSubtaskStatistics)) { for (ServiceSubtaskStatistic serviceSubtaskStatistic : serviceSubtaskStatistics) { //所有满意度数量 if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getDeptcodes())) { Map satisfactionIndex = getSatisfactionIndex("1", serviceSubtaskStatistic.getDeptcode(), orgid, serviceSubtaskCountReq.getIvrCategoryid(), serviceSubtaskCountReq.getSvyCategoryid()); serviceSubtaskStatistic.setJoyAllCount(satisfactionIndex.get("mydtmzl") != null ? (Integer) satisfactionIndex.get("mydtmzl") : 0); serviceSubtaskStatistic.setJoyCount(satisfactionIndex.get("mydtbl") != null ? (Integer) satisfactionIndex.get("mydtbl") : 0); serviceSubtaskStatistic.setJoyTotal((Double) satisfactionIndex.get("wcbl")); } else if (CollectionUtils.isNotEmpty(serviceSubtaskCountReq.getLeavehospitaldistrictcodes())) { Map satisfactionIndex = getSatisfactionIndex("2", serviceSubtaskStatistic.getLeavehospitaldistrictcode(), orgid, serviceSubtaskCountReq.getIvrCategoryid(), serviceSubtaskCountReq.getSvyCategoryid()); serviceSubtaskStatistic.setJoyAllCount(satisfactionIndex.get("mydtmzl") != null ? (Integer) satisfactionIndex.get("mydtmzl") : 0); serviceSubtaskStatistic.setJoyCount(satisfactionIndex.get("mydtbl") != null ? (Integer) satisfactionIndex.get("mydtbl") : 0); serviceSubtaskStatistic.setJoyTotal((Double) satisfactionIndex.get("wcbl")); } } } return serviceSubtaskStatistics; } /** * 获取满意度题目总量 * type : 1-科室 2病区 * code: 科室或病区code * * @return */ private Map getSatisfactionIndex(String type, String code, String orgid, Long ivrCategoryid, Long svyCategoryid) { Map map = new HashMap<>(); List serviceTasks = null; if (type.equals("1")) { ServiceTask serviceTask = new ServiceTask(); serviceTask.setDeptcode(code); serviceTask.setOrgid(orgid); serviceTasks = serviceTaskService.selectServiceTaskList(serviceTask); } else if (type.equals("2")) { ServiceTask serviceTask = new ServiceTask(); serviceTask.setLeavehospitaldistrictcode(code); serviceTask.setOrgid(orgid); serviceTasks = serviceTaskService.selectServiceTaskList(serviceTask); } //获取满意度题目总量 BigDecimal mydtmzlsum = new BigDecimal(0); //获取满意度题目填报量 BigDecimal mydtblsum = new BigDecimal(0); if (CollectionUtils.isNotEmpty(serviceTasks)) { //获取满意度题目总量 for (ServiceTask serviceTask : serviceTasks) { if (serviceTask.getType().equals("1")) { //语音 Long templateid = serviceTask.getTemplateid(); IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript(); ivrTaskTemplateScript.setTemplateID(templateid); ivrTaskTemplateScript.setOrgid(serviceTask.getOrgid()); //先默认为1吧，assortid=1 代表是满意度 ivrTaskTemplateScript.setScriptAssortid(ivrCategoryid); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript); if (CollectionUtils.isNotEmpty(ivrTaskTemplateScripts)) { //需要先计算出发送量，再乘以单个问券满意度题目数量，得到满意度题目总量（包含了未做的） ServiceSubtaskEntity serviceSubtaskVO = new ServiceSubtaskEntity(); serviceSubtaskVO.setTaskid(serviceTask.getTaskid()); List sendstates = new ArrayList<>(Arrays.asList(3L, 5L, 6L)); serviceSubtaskVO.setSendstates(sendstates); List serviceSubtaskList = serviceSubtaskMapper.selectServiceSubtaskBySendstate(serviceSubtaskVO); if (CollectionUtils.isNotEmpty(serviceSubtaskList)) { int mydtmzlCount = ivrTaskTemplateScripts.size() * serviceSubtaskList.size(); mydtmzlsum.add(new BigDecimal(mydtmzlCount)); } } } else if (serviceTask.getType().equals("2")) { //问卷 SvyTaskTemplateScript svyTaskTemplateScript = new SvyTaskTemplateScript(); svyTaskTemplateScript.setTemplateID(serviceTask.getTemplateid()); svyTaskTemplateScript.setOrgid(serviceTask.getOrgid()); svyTaskTemplateScript.setCategoryid(svyCategoryid); List svyTaskTemplateScriptList = svyTaskTemplateScriptService.selectSvyTaskTemplateScriptList(svyTaskTemplateScript); if (CollectionUtils.isNotEmpty(svyTaskTemplateScriptList)) { ServiceSubtaskEntity serviceSubtaskEntity = new ServiceSubtaskEntity(); serviceSubtaskEntity.setTaskid(serviceTask.getTaskid()); List sendstates = new ArrayList<>(Arrays.asList(3L, 5L, 6L)); serviceSubtaskEntity.setSendstates(sendstates); List serviceSubtaskList = serviceSubtaskMapper.selectServiceSubtaskBySendstate(serviceSubtaskEntity); if (CollectionUtils.isNotEmpty(serviceSubtaskList)) { int mydtmzlCount = svyTaskTemplateScriptList.size() * serviceSubtaskList.size(); mydtmzlsum.add(new BigDecimal(mydtmzlCount)); } } } //获取满意度题目填报量 ServiceSubtaskDetail serviceSubtaskDetail = new ServiceSubtaskDetail(); serviceSubtaskDetail.setTaskid(serviceTask.getTaskid()); if (serviceTask.getType().equals("1")) serviceSubtaskDetail.setCategoryid(ivrCategoryid); if (serviceTask.getType().equals("2")) serviceSubtaskDetail.setCategoryid(svyCategoryid); serviceSubtaskDetail.setOrgid(serviceTask.getOrgid()); List serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(serviceSubtaskDetail); if (CollectionUtils.isNotEmpty(serviceSubtaskDetails)) mydtblsum.add(new BigDecimal(serviceSubtaskDetails.size())); } } //满意度题目总量 map.put("mydtmzl", mydtmzlsum.intValue()); map.put("mydtbl", mydtblsum.intValue()); map.put("wcbl", 0.0); if (mydtmzlsum.intValue() != 0) { map.put("wcbl", mydtblsum.divide(mydtmzlsum, 2, RoundingMode.HALF_UP).doubleValue()); } return map; } private ServiceSubtaskStatistic getStatistic(List serviceSubtaskList, String followUpCountStyle, Integer visitCount) { ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic(); if (visitCount != null && visitCount > 1) { serviceSubtaskStatistic = getStatisticAgain(serviceSubtaskList, followUpCountStyle); } else if (visitCount != null && visitCount == 1) { serviceSubtaskStatistic = getStatisticFirst(serviceSubtaskList, followUpCountStyle); } else { //格式化为两位小数的百分比 DecimalFormat percentFormat = new DecimalFormat("##.##%"); serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname()); serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname()); serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode()); serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname()); //出院人次 serviceSubtaskStatistic.setDischargeCount(serviceSubtaskList.size()); for (ServiceSubtask serviceSubtask : serviceSubtaskList) { //无需随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L); if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 6) { serviceSubtaskStatistic.setFilterCount(serviceSubtaskStatistic.getFilterCount() + 1L); } } //应随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L); } //人工已拨通总量 if (ObjectUtils.isNotEmpty(serviceSubtask.getIsManuallyCalled()) && serviceSubtask.getIsManuallyCalled().equals(1L)) { serviceSubtaskStatistic.setManuallyCalled(serviceSubtaskStatistic.getManuallyCalled() + 1L); } //首次出院随访 if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() == 1) { //首次应随访 if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L)) { serviceSubtaskStatistic.setNeedFollowUp(serviceSubtaskStatistic.getNeedFollowUp() + 1L); } //首次无需随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(4L)) { serviceSubtaskStatistic.setNonFollowUpFirst(serviceSubtaskStatistic.getNonFollowUpFirst() + 1L); } //首次随访失败(包括随访失败+人工超时) if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(5L) || serviceSubtask.getSendstate().equals(7L))) { serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L); } /** * 不同统计方式下不同的随访成功数 参数 followUpCountStyle 控制 */ if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("1")) { //首次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次无需随访 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setNonFollowUpFirst(serviceSubtaskStatistic.getNonFollowUpFirst() + 1L); } //首次随访人工 (不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } else if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("3")) { //首次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次无需随访 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setNonFollowUpFirst(serviceSubtaskStatistic.getNonFollowUpFirst() + 1L); } //首次随访人工 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } else { //首次随访成功 - 统计时候加上不执行的，已发送的 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L) || serviceSubtask.getSendstate().equals(3L) || serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次无需随访 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setNonFollowUpFirst(serviceSubtaskStatistic.getNonFollowUpFirst() + 1L); } //首次随访人工 (统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } //首次随访人工成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualSuccess(serviceSubtaskStatistic.getManualSuccess() + 1L); } //首次随访语音成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceSuccess(serviceSubtaskStatistic.getVoiceSuccess() + 1L); } //首次随访短信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsSuccess(serviceSubtaskStatistic.getSmsSuccess() + 1L); } //首次随访微信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatSuccess(serviceSubtaskStatistic.getWeChatSuccess() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccess() + serviceSubtaskStatistic.getFollowUpFail()) / serviceSubtaskStatistic.getNeedFollowUp(); serviceSubtaskStatistic.setFollowUpRate(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRate("0.00%"); } //结果异常 if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormal(serviceSubtaskStatistic.getAbnormal() + 1L); } }//二次出院随访 else if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() > 1) { //再次应随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUpAgain(serviceSubtaskStatistic.getNeedFollowUpAgain() + 1L); } //再次无需随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUpAgain(serviceSubtaskStatistic.getNonFollowUpAgain() + 1L); } //再次待随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUpAgain(serviceSubtaskStatistic.getPendingFollowUpAgain() + 1L); } //再次随访失败 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) { serviceSubtaskStatistic.setFollowUpFailAgain(serviceSubtaskStatistic.getFollowUpFailAgain() + 1L); } /** * 不同统计方式下不同的随访成功数 参数 followUpCountStyle 控制 */ if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("1")) { //再次随访成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L)) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //再次随访微信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } else if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("3")) { //再次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L))) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //再次随访微信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } else { //再次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(1L) || serviceSubtask.getSendstate().equals(6L) || serviceSubtask.getSendstate().equals(3L) || serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //再次随访微信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } //再次随访人工成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgainSuccess(serviceSubtaskStatistic.getManualAgainSuccess() + 1L); } //再次随访语音成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgainSuccess(serviceSubtaskStatistic.getVoiceAgainSuccess() + 1L); } //再次随访短信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgainSuccess(serviceSubtaskStatistic.getSmsAgainSuccess() + 1L); } //再次随访微信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgainSuccess(serviceSubtaskStatistic.getWeChatAgainSuccess() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccessAgain() + serviceSubtaskStatistic.getFollowUpFailAgain()) / serviceSubtaskStatistic.getNeedFollowUpAgain(); serviceSubtaskStatistic.setFollowUpRateAgain(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRateAgain("0.00%"); } //再次异常 if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormalAgain(serviceSubtaskStatistic.getAbnormalAgain() + 1L); } } //随访情况 if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 1) { serviceSubtaskStatistic.setTaskSituation1(serviceSubtaskStatistic.getTaskSituation1() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 2) { serviceSubtaskStatistic.setTaskSituation2(serviceSubtaskStatistic.getTaskSituation2() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 3) { serviceSubtaskStatistic.setTaskSituation3(serviceSubtaskStatistic.getTaskSituation3() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 4) { serviceSubtaskStatistic.setTaskSituation4(serviceSubtaskStatistic.getTaskSituation4() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 5) { serviceSubtaskStatistic.setTaskSituation5(serviceSubtaskStatistic.getTaskSituation5() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 7) { serviceSubtaskStatistic.setTaskSituation6(serviceSubtaskStatistic.getTaskSituation6() + 1); } } return serviceSubtaskStatistic; } return serviceSubtaskStatistic; } /** * 首次随访统计 * * @param serviceSubtaskList * @param followUpCountStyle * @return */ private ServiceSubtaskStatistic getStatisticFirst(List serviceSubtaskList, String followUpCountStyle) { ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic(); //格式化为两位小数的百分比 DecimalFormat percentFormat = new DecimalFormat("##.##%"); serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname()); serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname()); serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode()); serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname()); //出院人次 serviceSubtaskStatistic.setDischargeCount(serviceSubtaskList.size()); for (ServiceSubtask serviceSubtask : serviceSubtaskList) { //无需随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L); if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 6) { serviceSubtaskStatistic.setFilterCount(serviceSubtaskStatistic.getFilterCount() + 1L); } } //应随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L); } //首次出院随访 if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() == 1) { //首次应随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUp(serviceSubtaskStatistic.getNeedFollowUp() + 1L); } //首次无需随访 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setNonFollowUpFirst(serviceSubtaskStatistic.getNonFollowUpFirst() + 1L); } //首次待随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUp(serviceSubtaskStatistic.getPendingFollowUp() + 1L); } //首次随访失败(包括随访失败+人工超时) if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) { serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L); } /** * 不同统计方式下不同的随访成功数 参数 followUpCountStyle 控制 */ if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("1")) { //首次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次随访人工 (不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } else if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("3")) { //首次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次随访人工 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } else { //首次随访成功 - 统计时候加上不执行的，已发送的 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(6L) || serviceSubtask.getSendstate().equals(3L) || serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } //首次随访人工 (统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } //首次随访语音 (统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } //首次随访短信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } //首次随访微信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } } //首次随访人工成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualSuccess(serviceSubtaskStatistic.getManualSuccess() + 1L); } //首次随访语音成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceSuccess(serviceSubtaskStatistic.getVoiceSuccess() + 1L); } //首次随访短信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsSuccess(serviceSubtaskStatistic.getSmsSuccess() + 1L); } //首次随访微信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatSuccess(serviceSubtaskStatistic.getWeChatSuccess() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccess() + serviceSubtaskStatistic.getFollowUpFail()) / serviceSubtaskStatistic.getNeedFollowUp(); serviceSubtaskStatistic.setFollowUpRate(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRate("0.00%"); } //结果异常 if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormal(serviceSubtaskStatistic.getAbnormal() + 1L); } } //随访情况 if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 1) { serviceSubtaskStatistic.setTaskSituation1(serviceSubtaskStatistic.getTaskSituation1() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 2) { serviceSubtaskStatistic.setTaskSituation2(serviceSubtaskStatistic.getTaskSituation2() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 3) { serviceSubtaskStatistic.setTaskSituation3(serviceSubtaskStatistic.getTaskSituation3() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 4) { serviceSubtaskStatistic.setTaskSituation4(serviceSubtaskStatistic.getTaskSituation4() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 5) { serviceSubtaskStatistic.setTaskSituation5(serviceSubtaskStatistic.getTaskSituation5() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 7) { serviceSubtaskStatistic.setTaskSituation6(serviceSubtaskStatistic.getTaskSituation6() + 1); } } return serviceSubtaskStatistic; } /** * 再次随访统计 * * @param serviceSubtaskList * @param followUpCountStyle * @return */ private ServiceSubtaskStatistic getStatisticAgain(List serviceSubtaskList, String followUpCountStyle) { ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic(); //格式化为两位小数的百分比 DecimalFormat percentFormat = new DecimalFormat("##.##%"); serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname()); serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname()); serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode()); serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname()); //出院人次 serviceSubtaskStatistic.setDischargeCount(serviceSubtaskList.size()); for (ServiceSubtask serviceSubtask : serviceSubtaskList) { //无需随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L); if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 6) { serviceSubtaskStatistic.setFilterCount(serviceSubtaskStatistic.getFilterCount() + 1L); } } //应随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L); } //再次出院随访 if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() > 1) { //再次应随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUpAgain(serviceSubtaskStatistic.getNeedFollowUpAgain() + 1L); } //再次无需随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUpAgain(serviceSubtaskStatistic.getNonFollowUpAgain() + 1L); } //再次待随访 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUpAgain(serviceSubtaskStatistic.getPendingFollowUpAgain() + 1L); } //再次随访失败 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) { serviceSubtaskStatistic.setFollowUpFailAgain(serviceSubtaskStatistic.getFollowUpFailAgain() + 1L); } /** * 不同统计方式下不同的随访成功数 参数 followUpCountStyle 控制 */ if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("1")) { //再次随访成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L)) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //再次随访微信(不统计不执行) if (serviceSubtask.getSendstate() != null && !serviceSubtask.getSendstate().equals(4L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } else if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("3")) { //再次随访成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L)) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音 (只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //首次随访微信(只统计已完成) if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } else { //再次随访成功 if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate().equals(1L) || serviceSubtask.getSendstate().equals(6L) || serviceSubtask.getSendstate().equals(3L) || serviceSubtask.getSendstate().equals(4L))) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } //再次随访人工(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } //再次随访短信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } //再次随访微信(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } } //再次随访人工成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgainSuccess(serviceSubtaskStatistic.getManualAgainSuccess() + 1L); } //再次随访语音成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgainSuccess(serviceSubtaskStatistic.getVoiceAgainSuccess() + 1L); } //再次随访短信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgainSuccess(serviceSubtaskStatistic.getSmsAgainSuccess() + 1L); } //再次随访微信成功 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate().equals(6L) && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgainSuccess(serviceSubtaskStatistic.getWeChatAgainSuccess() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccessAgain() + serviceSubtaskStatistic.getFollowUpFailAgain()) / serviceSubtaskStatistic.getNeedFollowUpAgain(); serviceSubtaskStatistic.setFollowUpRateAgain(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRateAgain("0.00%"); } //再次异常 if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormalAgain(serviceSubtaskStatistic.getAbnormalAgain() + 1L); } } //随访情况 if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 1) { serviceSubtaskStatistic.setTaskSituation1(serviceSubtaskStatistic.getTaskSituation1() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 2) { serviceSubtaskStatistic.setTaskSituation2(serviceSubtaskStatistic.getTaskSituation2() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 3) { serviceSubtaskStatistic.setTaskSituation3(serviceSubtaskStatistic.getTaskSituation3() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 4) { serviceSubtaskStatistic.setTaskSituation4(serviceSubtaskStatistic.getTaskSituation4() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 5) { serviceSubtaskStatistic.setTaskSituation5(serviceSubtaskStatistic.getTaskSituation5() + 1); } if (serviceSubtask.getTaskSituation() != null && serviceSubtask.getTaskSituation() == 7) { serviceSubtaskStatistic.setTaskSituation6(serviceSubtaskStatistic.getTaskSituation6() + 1); } } return serviceSubtaskStatistic; } private ServiceSubtaskStatistic getStatisticJoy(List serviceSubtaskList, List joySubCount) { ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic(); //格式化为两位小数的百分比 DecimalFormat percentFormat = new DecimalFormat("##.##%"); serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname()); serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname()); serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode()); serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname()); //出院人次 serviceSubtaskStatistic.setDischargeCount(serviceSubtaskList.size()); //出院人次详情 serviceSubtaskStatistic.setDischargeCountInfo(serviceSubtaskList); serviceSubtaskStatistic.setJoyCount(0); serviceSubtaskStatistic.setJoyAllCount(0); for (ServiceSubtask serviceSubtask : serviceSubtaskList) { //满意度 List joyCountTemp = joySubCount.stream().filter(r -> r.getSubTaskId().equals(serviceSubtask.getId())).collect(Collectors.toList()); if (joyCountTemp != null && joyCountTemp.size() > 0) { if (ObjectUtils.isNotEmpty(joyCountTemp.get(0).getJoyCount())) serviceSubtaskStatistic.setJoyCount(serviceSubtaskStatistic.getJoyCount() + joyCountTemp.get(0).getJoyCount()); if (ObjectUtils.isNotEmpty(joyCountTemp.get(0).getJoyAllCount())) serviceSubtaskStatistic.setJoyAllCount(serviceSubtaskStatistic.getJoyAllCount() + joyCountTemp.get(0).getJoyAllCount()); } //无需随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L); } //应随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L); } //首次出院随访 if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() == 1) { if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUp(serviceSubtaskStatistic.getNeedFollowUp() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUp(serviceSubtaskStatistic.getPendingFollowUp() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 6)) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) { serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccess() + serviceSubtaskStatistic.getFollowUpFail()) / serviceSubtaskStatistic.getNeedFollowUp(); serviceSubtaskStatistic.setFollowUpRate(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRate("0.00%"); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormal(serviceSubtaskStatistic.getAbnormal() + 1L); } }//二次出院随访 else if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() > 1) { if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUpAgain(serviceSubtaskStatistic.getNeedFollowUpAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUpAgain(serviceSubtaskStatistic.getPendingFollowUpAgain() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 1 || serviceSubtask.getSendstate() == 3 || serviceSubtask.getSendstate() == 6)) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) { serviceSubtaskStatistic.setFollowUpFailAgain(serviceSubtaskStatistic.getFollowUpFailAgain() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccessAgain() + serviceSubtaskStatistic.getFollowUpFailAgain()) / serviceSubtaskStatistic.getNeedFollowUpAgain(); serviceSubtaskStatistic.setFollowUpRateAgain(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRateAgain("0.00%"); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormalAgain(serviceSubtaskStatistic.getAbnormalAgain() + 1L); } } } return serviceSubtaskStatistic; } private ServiceSubtaskStatistic getStatisticCategory(List serviceSubtaskList, ServiceSubtaskCountReq serviceSubtaskCountReq, List subCounts) { ServiceSubtaskStatistic serviceSubtaskStatistic = new ServiceSubtaskStatistic(); //格式化为两位小数的百分比 DecimalFormat percentFormat = new DecimalFormat("##.##%"); serviceSubtaskStatistic.setDeptname(serviceSubtaskList.get(0).getDeptname()); serviceSubtaskStatistic.setDeptcode(serviceSubtaskList.get(0).getDeptcode()); serviceSubtaskStatistic.setLeavehospitaldistrictname(serviceSubtaskList.get(0).getLeavehospitaldistrictname()); serviceSubtaskStatistic.setLeavehospitaldistrictcode(serviceSubtaskList.get(0).getLeavehospitaldistrictcode()); serviceSubtaskStatistic.setDrcode(serviceSubtaskList.get(0).getDrcode()); serviceSubtaskStatistic.setDrname(serviceSubtaskList.get(0).getDrname()); serviceSubtaskStatistic.setJoyCount(0); serviceSubtaskStatistic.setJoyAllCount(0); //获取随访统计 if (subCounts == null) { subCounts = new ArrayList<>(); } for (ServiceSubtask serviceSubtask : serviceSubtaskList) { List subCountTemp = subCounts.stream().filter(r -> r.getSubTaskId().equals(serviceSubtask.getId())).collect(Collectors.toList()); //统计 if (subCountTemp != null && subCountTemp.size() > 0) { if (ObjectUtils.isNotEmpty(subCountTemp.get(0).getJoyCount())) serviceSubtaskStatistic.setJoyCount(serviceSubtaskStatistic.getJoyCount() + subCountTemp.get(0).getJoyCount()); if (ObjectUtils.isNotEmpty(subCountTemp.get(0).getJoyAllCount())) serviceSubtaskStatistic.setJoyAllCount(serviceSubtaskStatistic.getJoyAllCount() + subCountTemp.get(0).getJoyAllCount()); } //无需随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 4) { serviceSubtaskStatistic.setNonFollowUp(serviceSubtaskStatistic.getNonFollowUp() + 1L); } //应随访人次 if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setFollowUpNeeded(serviceSubtaskStatistic.getFollowUpNeeded() + 1L); } //首次出院随访 if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() == 1) { if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUp(serviceSubtaskStatistic.getNeedFollowUp() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUp(serviceSubtaskStatistic.getPendingFollowUp() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 6)) { serviceSubtaskStatistic.setFollowUpSuccess(serviceSubtaskStatistic.getFollowUpSuccess() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 5 || serviceSubtask.getSendstate() == 7)) { serviceSubtaskStatistic.setFollowUpFail(serviceSubtaskStatistic.getFollowUpFail() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccess() + serviceSubtaskStatistic.getFollowUpFail()) / serviceSubtaskStatistic.getNeedFollowUp(); serviceSubtaskStatistic.setFollowUpRate(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRate("0.00%"); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManual(serviceSubtaskStatistic.getManual() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoice(serviceSubtaskStatistic.getVoice() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSms(serviceSubtaskStatistic.getSms() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChat(serviceSubtaskStatistic.getWeChat() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormal(serviceSubtaskStatistic.getAbnormal() + 1L); } }//二次出院随访 else if (serviceSubtask.getVisitCount() != null && serviceSubtask.getVisitCount() > 1) { if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() != 4) { serviceSubtaskStatistic.setNeedFollowUpAgain(serviceSubtaskStatistic.getNeedFollowUpAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 2) { serviceSubtaskStatistic.setPendingFollowUpAgain(serviceSubtaskStatistic.getPendingFollowUpAgain() + 1L); } if (serviceSubtask.getSendstate() != null && (serviceSubtask.getSendstate() == 1 || serviceSubtask.getSendstate() == 3 || serviceSubtask.getSendstate() == 6)) { serviceSubtaskStatistic.setFollowUpSuccessAgain(serviceSubtaskStatistic.getFollowUpSuccessAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getSendstate() == 5) { serviceSubtaskStatistic.setFollowUpFailAgain(serviceSubtaskStatistic.getFollowUpFailAgain() + 1L); } if (serviceSubtaskStatistic.getNeedFollowUp() > 0) { double rate = (double) (serviceSubtaskStatistic.getFollowUpSuccessAgain() + serviceSubtaskStatistic.getFollowUpFailAgain()) / serviceSubtaskStatistic.getNeedFollowUpAgain(); serviceSubtaskStatistic.setFollowUpRateAgain(percentFormat.format(rate)); } else { serviceSubtaskStatistic.setFollowUpRateAgain("0.00%"); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("1")) { serviceSubtaskStatistic.setManualAgain(serviceSubtaskStatistic.getManualAgain() + 1L); } //再次随访语音(统计不执行) if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("3")) { serviceSubtaskStatistic.setVoiceAgain(serviceSubtaskStatistic.getVoiceAgain() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("4")) { serviceSubtaskStatistic.setSmsAgain(serviceSubtaskStatistic.getSmsAgain() + 1L); } if (serviceSubtask.getSendstate() != null && ObjectUtils.isNotEmpty(serviceSubtask.getCurrentPreachform()) && serviceSubtask.getCurrentPreachform().equals("5")) { serviceSubtaskStatistic.setWeChatAgain(serviceSubtaskStatistic.getWeChatAgain() + 1L); } if (serviceSubtask.getSendstate() != null && serviceSubtask.getExcep().equals("1")) { serviceSubtaskStatistic.setAbnormalAgain(serviceSubtaskStatistic.getAbnormalAgain() + 1L); } } } return serviceSubtaskStatistic; } private IvrTaskTemplateScriptVO getNextQuestion(List IvrTaskTemplateScriptVOList, IvrTaskTemplateScriptVO IvrTaskTemplateScriptVO) { for (int j = 0; j < IvrTaskTemplateScriptVOList.size(); j++) { if (IvrTaskTemplateScriptVOList.get(j).getTargetid() == IvrTaskTemplateScriptVO.getTargetid() + 1) { // 对该条templateScriptVO进行处理 return IvrTaskTemplateScriptVOList.get(j); } } return null; } private ServiceSubtaskDetail getServiceSubtaskDetail(PhoneCallReqYQVO phoneCallReqYQVO, IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO, ServiceSubtask serviceSubtask, IvrTaskTemplate ivrTaskTemplate) { log.info("-----------------phoneCallReqYQVO的值为：{}", phoneCallReqYQVO); ServiceSubtaskDetail serviceSubtaskDetail = new ServiceSubtaskDetail(); serviceSubtaskDetail.setSubId(Long.valueOf(phoneCallReqYQVO.getTaskid())); ServiceSubtask serviceSubtask1 = serviceSubtaskMapper.selectServiceSubtaskById(Long.valueOf(phoneCallReqYQVO.getTaskid())); if (serviceSubtask1 != null) { serviceSubtaskDetail.setTaskid(serviceSubtask1.getTaskid()); serviceSubtaskDetail.setPatid(serviceSubtask1.getPatid()); } serviceSubtaskDetail.setTargetid(ivrTaskTemplateScriptVO.getTargetid() != null ? ivrTaskTemplateScriptVO.getTargetid().intValue() : null); serviceSubtaskDetail.setUuid(phoneCallReqYQVO.getUuid()); serviceSubtaskDetail.setPhone(phoneCallReqYQVO.getPhone()); serviceSubtaskDetail.setOperate(serviceSubtask.getCreateBy()); serviceSubtaskDetail.setDisplayno(phoneCallReqYQVO.getPhone()); serviceSubtaskDetail.setAssigntime(System.currentTimeMillis()); serviceSubtaskDetail.setStarttime(System.currentTimeMillis()); serviceSubtaskDetail.setAnswertime(System.currentTimeMillis()); serviceSubtaskDetail.setCategoryid(ivrTaskTemplateScriptVO.getScriptAssortid()); serviceSubtaskDetail.setAsrtext("无应答"); if (StringUtils.isNotEmpty(phoneCallReqYQVO.getAsrtext())) serviceSubtaskDetail.setAsrtext(phoneCallReqYQVO.getAsrtext()); serviceSubtaskDetail.setBeginTime(System.currentTimeMillis()); serviceSubtaskDetail.setEndTime(System.currentTimeMillis()); serviceSubtaskDetail.setSentEnd(1L); serviceSubtaskDetail.setTemplateid(ivrTaskTemplate.getId().toString()); serviceSubtaskDetail.setTemplatequestionnum(ivrTaskTemplateScriptVO.getScriptno()); serviceSubtaskDetail.setQuestiontext(StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent()); serviceSubtaskDetail.setQuestionvoice(phoneCallReqYQVO.getRecordpath()); serviceSubtaskDetail.setCategoryname(ivrTaskTemplateScriptVO.getScriptType()); serviceSubtaskDetail.setTargetoptions(ivrTaskTemplateScriptVO.getTargetOptions()); serviceSubtaskDetail.setExtemplateText(ivrTaskTemplateScriptVO.getExtemplateText()); serviceSubtaskDetail.setScriptid(ivrTaskTemplateScriptVO.getId()); serviceSubtaskDetail.setLibTemplateid(serviceSubtask.getLibtemplateid() != null ? serviceSubtask.getLibtemplateid().intValue() : null); int i = 1; for (IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption : ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()) { if (ivrTaskTemplateTargetoption.getIsUserOperation() == 1) { serviceSubtaskDetail.setMatchedtext(ivrTaskTemplateTargetoption.getTargetvalue()); serviceSubtaskDetail.setScore(ivrTaskTemplateTargetoption.getScore() != null ? ivrTaskTemplateTargetoption.getScore().toString() : "0"); } serviceSubtaskDetail.setTargetvalue(StringUtils.isEmpty(serviceSubtaskDetail.getTargetvalue()) ? ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetail.getTargetvalue() + "&" + ivrTaskTemplateTargetoption.getTargetvalue()); } serviceSubtaskDetail.setAddtime(new Date()); serviceSubtaskDetail.setIsupload(0L); serviceSubtaskDetail.setUploadTime(new Date()); serviceSubtaskDetail.setDelFlag("0"); serviceSubtaskDetail.setValueType(ivrTaskTemplateScriptVO.getScriptType()); return serviceSubtaskDetail; } /** * 电话的补偿方法（老） * * @param subTaskId */ private void getSmsCompensate(Long subTaskId) { ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(subTaskId); RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setParam1(taskId); serviceOutPath.setParam2(patid); serviceOutPath.setCreateTime(new Date()); serviceOutPath.setParam6(subId); serviceOutPath.setOrgid(serviceSubtask.getOrgid()); iServiceOutPathService.insertServiceOutPath(serviceOutPath); //转成16进制 String format = String.format("%03X", serviceOutPath.getId()); String url = ""; SendMagParam sendMagParam = new SendMagParam(); url = localIP + ":" + req_path + "/sf?p=" + format; sendMagParam.setUrl(url); sendMagParam.setContent("【新华医院】您好，邀请您填写出院随访调查表，请点击" + sendMagParam.getUrl() + "填写。感谢您配合！"); serviceOutPath.setRadix(format); serviceOutPath.setUpdateTime(new Date()); serviceOutPath.setUrl(url); iServiceOutPathService.updateServiceOutPath(serviceOutPath); Map map = new HashMap<>(); map.put("phone", serviceSubtask.getPhone()); map.put("content", sendMagParam.getContent()); HttpUtil.postJsonRequest(xhsmsPath, new Gson().toJson(map)); redisCache.setCacheObject(subTaskId + "recordAccept-hungup", "1", 10, TimeUnit.MINUTES); if (StringUtils.isNotEmpty(serviceSubtask.getRemark())) serviceSubtask.setRemark("电话发送拒接,短信补偿发送成功"); else serviceSubtask.setRemark("短信补偿发送成功"); serviceSubtask.setSendstate(3L); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //需要在servicePreachform里记录一下短信状态 ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setPreachform("4"); serviceSubtaskPreachform.setSubid(subTaskId); serviceSubtaskPreachform.setTaskid(serviceSubtask.getTaskid()); serviceSubtaskPreachform.setOrgid(serviceSubtask.getOrgid()); List serviceSubtaskPreachforms = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(serviceSubtaskPreachform); if (CollectionUtils.isNotEmpty(serviceSubtaskPreachforms)) { ServiceSubtaskPreachform serviceSubtaskPreachform1 = serviceSubtaskPreachforms.get(0); serviceSubtaskPreachform1.setSendstate("9"); serviceSubtaskPreachformMapper.updateServiceSubtaskPreachform(serviceSubtaskPreachform1); } else if (CollectionUtils.isEmpty(serviceSubtaskPreachforms)) { //如果为空的话，说明用户没有选短信发送方式，这个时候需要强制新增一条 //获取sort的最大值 ServiceSubtaskPreachform ssp = new ServiceSubtaskPreachform(); ssp.setSubid(subTaskId); ssp.setTaskid(serviceSubtask.getTaskid()); ssp.setOrgid(serviceSubtask.getOrgid()); List sspf2 = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(ssp); serviceSubtaskPreachform.setSort(0L); if (CollectionUtils.isNotEmpty(sspf2)) { serviceSubtaskPreachform.setSort(Long.valueOf(sspf2.size())); } serviceSubtaskPreachform.setSendstate("2"); serviceSubtaskPreachformMapper.insertServiceSubtaskPreachform(serviceSubtaskPreachform); } } //通过当前时间，拉取电话总数 private Integer phoneCount() { // 当前时间 LocalTime currentTime = LocalTime.now(); // 目标时间（晚上 8 点） LocalTime targetTime = LocalTime.of(phoneEndHour, 0); // // 计算当前时间到目标时间的时长 // Duration duration = Duration.between(currentTime, targetTime); // // 获取剩余时间的小时数 // long remainingHours = 0; // long remainingMinutes = duration.toMinutes(); // //如果超过8点,就设置为0 // //距离结束时间小于20分钟，就不拉取了 // if (remainingMinutes < 20) remainingHours = 0; // else if (remainingMinutes < 60 && remainingMinutes > 20) remainingHours = 1; // else if (remainingMinutes > 60) remainingHours = remainingMinutes / 60; // // 计算剩余可以打的电话数 // int remainingCalls = (int) (remainingHours * phoneUpEveryHour); // return remainingCalls; if (currentTime.isBefore(targetTime)) { //如果当前时间还在截止时间内，则继续发 return phoneUpEveryHour; } return 0; } public List getSfStatisticsJoydetails(ServiceSubtaskCountReq serviceSubtaskCountReq) { return serviceSubtaskMapper.getSfStatisticsJoydetails(serviceSubtaskCountReq); } /** * 获取随访统计超链接 * dischargeCountInfo * followUpNeededAllInfo - sendstate != 4 (1,2,3,5,6,7) * nonFollowUpInfo - sendstate = 4 * needFollowUpInfo - visitCount = 1 && sendstate != 4 * pendingFollowUpInfo - visitCount = 1 && sendstate = 2 * followUpSuccessInfo - visitCount = 1 && sendstate = 6 * followUpFailInfo - visitCount = 1 && (sendstate = 5 || sendstate = 7) * manualInfo - visitCount = 1 && currentPreachForm = "1" * voiceInfo - visitCount = 1 && currentPreachForm = "3" * smsInfo - visitCount = 1 && currentPreachForm = "4" * wechatInfo - visitCount = 1 && currentPreachForm = "5" * manualSuccessInfo - visitCount = 1 && currentPreachForm = "1" && sendstate = 6 * voiceSuccessInfo - visitCount = 1 && currentPreachForm = "3" && sendstate = 6 * smsSuccessInfo - visitCount = 1 && currentPreachForm = "4" && sendstate = 6 * wechatSuccessInfo - visitCount = 1 && currentPreachForm = "5" && sendstate = 6 * abnormalInfo - visitCount = 1 && excep = "1" * needFollowUpAgainInfo - visitCount > 1 && sendstate != 4 * pendingFollowUpAgainInfo - visitCount > 1 && sendstate = 2 * followUpSuccessAgainInfo - visitCount > 1 && sendstate =6 * followUpFailAgainInfo - visitCount > 1 && (sendstate = 5 || sendstate = 7) * manualAgainInfo - visitCount > 1 && currentPreachForm = "1" * voiceAgainInfo - visitCount > 1 && currentPreachForm = "3" * smsAgainInfo - visitCount > 1 && currentPreachForm = "4" * wechatAgainInfo - visitCount > 1 && currentPreachForm = "5" * manualAgainSuccessInfo - visitCount > 1 && currentPreachForm = "1" && sendstate = 6 * voiceAgainSuccessInfo - visitCount > 1 && currentPreachForm = "3" && sendstate = 6 * smsAgainSuccessInfo - visitCount > 1 && currentPreachForm = "4" && sendstate = 6 * wechatAgainSuccessInfo - visitCount > 1&& currentPreachForm = "5" && sendstate = 6 * abnormalAgainInfo- visitCount = 1 && excep = "1" * taskSituation1Info - taskSituation = 1 * taskSituation2Info - taskSituation = 2 * taskSituation3Info - taskSituation = 3 * taskSituation4Info - taskSituation = 4 * taskSituation5Info - taskSituation = 5 * taskSituation6Info - taskSituation = 7 * manuallyCalledInfo - isManuallyCalled = 1L * filterCountList - taskSituation = 6 && sendstate = 4 * */ @Override public List getSfStatisticsHyperlink(ServiceSubtaskCountReq serviceSubtaskCountReq) { String hyperLinkInfoType = serviceSubtaskCountReq.getHyperLinkInfoType(); if (StringUtils.isNotEmpty(hyperLinkInfoType)) { applyHyperLinkInfoType(serviceSubtaskCountReq, hyperLinkInfoType); } String followUpCountStyle = serviceSubtaskCountReq.getFollowUpCountStyle(); /** * 统计时算上不发送的 */ if (StringUtils.isNotEmpty(followUpCountStyle) && followUpCountStyle.equals("2")) { List sendstates = serviceSubtaskCountReq.getSendstates(); if (CollectionUtils.isNotEmpty(sendstates) && sendstates.get(0).equals(6L)) { List sendstates1 = new ArrayList<>(); sendstates1.add(3L); sendstates1.add(4L); sendstates1.add(6L); serviceSubtaskCountReq.setSendstates(sendstates1); } } List serviceSubtasks = serviceSubtaskMapper.getSfStatisticsHyperlink(serviceSubtaskCountReq); return serviceSubtasks; } private void applyHyperLinkInfoType(ServiceSubtaskCountReq serviceSubtaskCountReq, String hyperLinkInfoType) { serviceSubtaskCountReq.setVisitCount(null); serviceSubtaskCountReq.setSendstates(null); serviceSubtaskCountReq.setCurrentPreachform(null); serviceSubtaskCountReq.setExcep(null); serviceSubtaskCountReq.setTaskSituation(null); switch (hyperLinkInfoType) { case "dischargeCountInfo": break; case "followUpNeededAllInfo": serviceSubtaskCountReq.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 6L, 7L))); break; case "nonFollowUpInfo": serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(4L))); break; case "needFollowUpInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 6L, 7L))); break; case "pendingFollowUpInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(2L))); break; case "followUpSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); break; case "followUpFailInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Arrays.asList(5L, 7L))); break; case "manualInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setCurrentPreachform("1"); break; case "voiceInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setCurrentPreachform("3"); break; case "smsInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setCurrentPreachform("4"); break; case "weChatInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setCurrentPreachform("5"); break; case "manualSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("1"); break; case "voiceSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("3"); break; case "smsSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("4"); break; case "weChatSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("5"); break; case "abnormalInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setExcep("1"); break; case "needFollowUpAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Arrays.asList(1L, 2L, 3L, 5L, 6L, 7L))); break; case "pendingFollowUpAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(2L))); break; case "followUpSuccessAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); break; case "followUpFailAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Arrays.asList(5L, 7L))); break; case "manualAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setCurrentPreachform("1"); break; case "voiceAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setCurrentPreachform("3"); break; case "smsAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setCurrentPreachform("4"); break; case "weChatAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setCurrentPreachform("5"); break; case "manualAgainSuccessInfo": serviceSubtaskCountReq.setVisitCount(1); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("1"); break; case "voiceAgainSuccessInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("3"); break; case "smsAgainSuccessInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("4"); break; case "weChatAgainSuccessInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(6L))); serviceSubtaskCountReq.setCurrentPreachform("5"); break; case "abnormalAgainInfo": serviceSubtaskCountReq.setVisitCount(2); serviceSubtaskCountReq.setExcep("1"); break; case "taskSituation1Info": serviceSubtaskCountReq.setTaskSituation(1); break; case "taskSituation2Info": serviceSubtaskCountReq.setTaskSituation(2); break; case "taskSituation3Info": serviceSubtaskCountReq.setTaskSituation(3); break; case "taskSituation4Info": serviceSubtaskCountReq.setTaskSituation(4); break; case "taskSituation5Info": serviceSubtaskCountReq.setTaskSituation(5); break; case "taskSituation6Info": serviceSubtaskCountReq.setTaskSituation(7); break; case "filterCountList": serviceSubtaskCountReq.setTaskSituation(6); serviceSubtaskCountReq.setSendstates(new ArrayList<>(Collections.singletonList(4L))); break; case "manuallyCalledInfo": serviceSubtaskCountReq.setIsManuallyCalled(1L); break; default: break; } } /** * 获取随访统计比例 * * @param serviceSubtaskCountReq * @return */ @Override @Cacheable(value = "getSfStatisticsScript", key = "T(org.springframework.util.DigestUtils).md5DigestAsHex(#serviceSubtaskCountReq.toString().getBytes())", unless = "#result == null or #result.isEmpty()") public List getSfStatisticsScript(ServiceSubtaskCountReq serviceSubtaskCountReq) { log.info("getSfStatisticsScript的入参为：{}", serviceSubtaskCountReq); List serviceSubtaskStatistics = new ArrayList<>(); // 根据条件进行分组 Map> collect = new HashMap<>(); String groupKey = "drcode"; if (serviceSubtaskCountReq.getLeavehospitaldistrictcodes() != null && !serviceSubtaskCountReq.getLeavehospitaldistrictcodes().isEmpty()) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { groupKey = "drcode"; } else { groupKey = "leavehospitaldistrictcode"; } } else if (serviceSubtaskCountReq.getDeptcodes() != null && !serviceSubtaskCountReq.getDeptcodes().isEmpty()) { if (serviceSubtaskCountReq.getDrcode() != null && !serviceSubtaskCountReq.getDrcode().isEmpty()) { groupKey = "drcode"; } else { groupKey = "deptcode"; } } serviceSubtaskCountReq.setGroupKey(groupKey); List groupKeyList = serviceSubtaskMapper.getSfStatisticsGroupKey(serviceSubtaskCountReq); serviceSubtaskCountReq.setGroupKeyList(groupKeyList); List rawData = serviceSubtaskMapper.getSfStatistics(serviceSubtaskCountReq); switch (groupKey) { case "deptcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDeptcode()).orElse("Unknown"))); break; case "drcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrcode()).orElse("Unknown"))); break; case "leavehospitaldistrictcode": collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getLeavehospitaldistrictcode()).orElse("Unknown"))); break; default: collect = rawData.stream().collect(Collectors.groupingBy(subtask -> Optional.ofNullable(subtask.getDrcode()).orElse("Unknown"))); break; } //获取及时率统计合集 Map> jsRates = getSsRateForSfStatistics(serviceSubtaskCountReq, collect); //一次性查询所有分组的题目统计，避免每个分组一次SQL（N+1） List allSubTaskIds = rawData.stream().map(ServiceSubtask::getId).filter(Objects::nonNull).distinct().collect(Collectors.toList()); List subCounts = new ArrayList<>(); if (CollectionUtils.isNotEmpty(allSubTaskIds)) { serviceSubtaskCountReq.setSubTaskIds(allSubTaskIds); subCounts = serviceSubtaskMapper.getSfStatisticsCategory(serviceSubtaskCountReq); } for (String collectKey : collect.keySet()) { List serviceSubtaskList = collect.get(collectKey); if (CollectionUtils.isEmpty(serviceSubtaskList)) { continue; } ServiceSubtaskStatistic statistic = getStatisticCategory(serviceSubtaskList, serviceSubtaskCountReq, subCounts); if (ObjectUtils.isNotEmpty(jsRates)) { Map jsRateMap = jsRates.get(collectKey); BigDecimal jsRate = new BigDecimal("0"); if (ObjectUtils.isNotEmpty(jsRateMap) && ObjectUtils.isNotEmpty(jsRateMap.get("rate"))) { jsRate = new BigDecimal(jsRateMap.get("rate").toString()); } Double jsRateDouble = (jsRate.setScale(4, RoundingMode.HALF_UP)).doubleValue(); statistic.setRate(jsRateDouble); } if (ObjectUtils.isNotEmpty(statistic)) { serviceSubtaskStatistics.add(statistic); } } //统计随访题目分类 if (CollectionUtils.isNotEmpty(serviceSubtaskStatistics)) { for (ServiceSubtaskStatistic serviceSubtaskStatistic : serviceSubtaskStatistics) { //获取满意度题目总量 BigDecimal sum = new BigDecimal(0); //获取满意度题目填报量 BigDecimal finishedSum = new BigDecimal(0); //完成比例 Double finishedPercentage = null; if (ObjectUtils.isNotEmpty(serviceSubtaskStatistic.getJoyCount())) { finishedSum = new BigDecimal(serviceSubtaskStatistic.getJoyCount()); } if (ObjectUtils.isNotEmpty(serviceSubtaskStatistic.getJoyAllCount())) { sum = new BigDecimal(serviceSubtaskStatistic.getJoyAllCount()); } if (sum.intValue() != 0) { finishedPercentage = finishedSum.divide(sum, 2, RoundingMode.HALF_UP).doubleValue(); } serviceSubtaskStatistic.setJoyAllCount(sum.intValue()); serviceSubtaskStatistic.setJoyCount(finishedSum.intValue()); serviceSubtaskStatistic.setJoyTotal(finishedPercentage); clearStatisticDetailInfo(serviceSubtaskStatistic); } } return serviceSubtaskStatistics; } /** * Trim detail lists for summary response to avoid oversized payloads. */ private void clearStatisticDetailInfo(ServiceSubtaskStatistic serviceSubtaskStatistic) { serviceSubtaskStatistic.setDischargeCountInfo(null); serviceSubtaskStatistic.setNonFollowUpInfo(null); serviceSubtaskStatistic.setFollowUpNeededAllInfo(null); serviceSubtaskStatistic.setNeedFollowUpInfo(null); serviceSubtaskStatistic.setPendingFollowUpInfo(null); serviceSubtaskStatistic.setFollowUpSuccessInfo(null); serviceSubtaskStatistic.setFollowUpFailInfo(null); serviceSubtaskStatistic.setManualInfo(null); serviceSubtaskStatistic.setVoiceInfo(null); serviceSubtaskStatistic.setSmsInfo(null); serviceSubtaskStatistic.setWechatInfo(null); serviceSubtaskStatistic.setNeedFollowUpAgainInfo(null); serviceSubtaskStatistic.setPendingFollowUpAgainInfo(null); serviceSubtaskStatistic.setFollowUpSuccessAgainInfo(null); serviceSubtaskStatistic.setFollowUpFailAgainInfo(null); serviceSubtaskStatistic.setManualAgainInfo(null); serviceSubtaskStatistic.setVoiceAgainInfo(null); serviceSubtaskStatistic.setSmsAgainInfo(null); serviceSubtaskStatistic.setWechatAgainInfo(null); serviceSubtaskStatistic.setTaskSituation1Info(null); serviceSubtaskStatistic.setTaskSituation2Info(null); serviceSubtaskStatistic.setTaskSituation3Info(null); serviceSubtaskStatistic.setTaskSituation4Info(null); serviceSubtaskStatistic.setTaskSituation5Info(null); serviceSubtaskStatistic.setTaskSituation6Info(null); serviceSubtaskStatistic.setFilterCountList(null); } @Override public Map getSfStatisticsScriptDetails(ServiceSubtaskCountReq serviceSubtaskCountReq) { Map result = new HashMap<>(); List allCounts = new ArrayList<>(); List allItemCounts = new ArrayList<>(); String type = serviceSubtaskCountReq.getType(); if (ObjectUtils.isEmpty(type)) { //查询语音统计明细 serviceSubtaskCountReq.setType("1"); List ivyCounts = serviceSubtaskMapper.getSfStatisticsScriptDetails(serviceSubtaskCountReq); List ivyItemCounts = serviceSubtaskMapper.getSfStatisticsScriptItemDetails(serviceSubtaskCountReq); //查询短信统计明细 serviceSubtaskCountReq.setType("2"); List svyCounts = serviceSubtaskMapper.getSfStatisticsScriptDetails(serviceSubtaskCountReq); List svyItemCounts = serviceSubtaskMapper.getSfStatisticsScriptItemDetails(serviceSubtaskCountReq); allCounts.addAll(ivyCounts); allCounts.addAll(svyCounts); allItemCounts.addAll(ivyItemCounts); allItemCounts.addAll(svyItemCounts); } else { allCounts = serviceSubtaskMapper.getSfStatisticsScriptDetails(serviceSubtaskCountReq); allItemCounts = serviceSubtaskMapper.getSfStatisticsScriptItemDetails(serviceSubtaskCountReq); } for (ServiceSubtaskScriptCount count : allCounts) { Map itemCountMap = new HashMap<>(); //问卷加上空白选项 if (ObjectUtils.isNotEmpty(count.getTemplateid()) && ObjectUtils.isNotEmpty(count.getSubtaskType()) && count.getSubtaskType().equals("2")) { SvyTaskTemplateScriptVO svyTaskTemplateScriptVO = new SvyTaskTemplateScriptVO(); svyTaskTemplateScriptVO.setId(count.getScriptid()); svyTaskTemplateScriptVO.setOrgid(serviceSubtaskCountReq.getOrgid()); SvyTaskTemplateScriptVO svyTaskTemplateScriptResultVo = svyTaskTemplateScriptService.selectInfoByCondition(svyTaskTemplateScriptVO); if (ObjectUtils.isNotEmpty(svyTaskTemplateScriptResultVo)) { List svyTaskTemplateTargetoptions = svyTaskTemplateScriptResultVo.getSvyTaskTemplateTargetoptions(); if (ObjectUtils.isNotEmpty(svyTaskTemplateTargetoptions)) { //填入空白信息 svyTaskTemplateTargetoptions.forEach(targetoption -> { ServiceSubtaskScriptCount emptyCount = new ServiceSubtaskScriptCount(); emptyCount.setScriptid(count.getScriptid()); emptyCount.setScriptContent(count.getScriptContent()); emptyCount.setScriptType(count.getScriptType()); emptyCount.setSubtaskType(count.getSubtaskType()); emptyCount.setCompletedQuantity(count.getCompletedQuantity()); emptyCount.setAllQuantity(count.getAllQuantity()); emptyCount.setCompletedPercentage(count.getCompletedPercentage()); emptyCount.setTemplateid(count.getTemplateid()); emptyCount.setChosenQuantity(0); emptyCount.setChosenPercentage("0.0"); emptyCount.setOptionText(targetoption.getOptioncontent()); itemCountMap.put(targetoption.getOptioncontent(), emptyCount); }); } } } allItemCounts.forEach(itemCount -> { if (ObjectUtils.isNotEmpty(count.getScriptid()) && ObjectUtils.isNotEmpty(itemCount.getScriptid())) { if (count.getScriptid().equals(itemCount.getScriptid())) { //放入统计信息 itemCount.setScriptContent(count.getScriptContent()); itemCount.setScriptType(count.getScriptType()); itemCount.setSubtaskType(count.getSubtaskType()); itemCount.setCompletedQuantity(count.getCompletedQuantity()); itemCount.setAllQuantity(count.getAllQuantity()); itemCount.setCompletedPercentage(count.getCompletedPercentage()); itemCount.setTemplateid(count.getTemplateid()); //计算选择比例 int chosenQuantity = ObjectUtils.isNotEmpty(itemCount.getChosenQuantity()) ? itemCount.getChosenQuantity() : 0; int completedQuantity = itemCount.getCompletedQuantity(); if (ObjectUtils.isNotEmpty(completedQuantity) && completedQuantity != 0) { BigDecimal chosenPercentage = (new BigDecimal(chosenQuantity)).divide(new BigDecimal(completedQuantity), 2, RoundingMode.HALF_UP); itemCount.setChosenPercentage(chosenPercentage.toString()); } itemCountMap.put(itemCount.getOptionText(), itemCount); } } }); List itemCounts = new ArrayList<>(itemCountMap.values()); count.setDetails(itemCounts); result.put(count.getScriptid().toString(), count); } return result; } /** * @param serviceSubtask * @param preachform * @param remark * @param failSendstate * @return */ public Boolean setFailPreachForm(ServiceSubtask serviceSubtask, String preachform, String remark, String failSendstate) { log.info("setFailPreachForm 随访流程处理 serviceSubtask:{}, preachform:{}, remark:{}, failSendstate:{}", serviceSubtask, preachform, remark, failSendstate); //将状态设置为失败 ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setSubid(serviceSubtask.getId()); serviceSubtaskPreachform.setTaskid(serviceSubtask.getTaskid()); serviceSubtaskPreachform.setOrgid(serviceSubtask.getOrgid()); //获取该患者的发送方式总数 List spSize = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(serviceSubtaskPreachform); serviceSubtaskPreachform.setPreachform(preachform); //1:未发送状态 serviceSubtaskPreachform.setSendstate("1"); if (preachform.equals("3")) { //电话进入队列后，状态会变成2 serviceSubtaskPreachform.setSendstate("2"); } List serviceSubtaskPreachforms = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(serviceSubtaskPreachform); if (CollectionUtils.isNotEmpty(serviceSubtaskPreachforms)) { ServiceSubtaskPreachform serviceSubtaskPreachform1 = serviceSubtaskPreachforms.get(0); serviceSubtaskPreachform1.setSendstate(failSendstate); serviceSubtaskPreachform1.setRemark(remark); serviceSubtaskPreachformMapper.updateServiceSubtaskPreachform(serviceSubtaskPreachform1); //如果当前的preachform已经是最后一个了，那直接将serviceSubtask的sendstate状态改成5就行了(全失败了) if (serviceSubtaskPreachform1.getSort() == spSize.size() && failSendstate.equals("4")) { serviceSubtask.setCurrentPreachform(preachform); serviceSubtask.setSendstate(5L); serviceSubtask.setRemark(remark + ";所有执行方式均未获取结果，任务失败"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); return true; } else { //加入目前补偿里的 remark serviceSubtask.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + "," + remark : remark); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); } } //尽管失败，这里也将当前发送方式继续设置成“电话”，sendstate设置成3；因为ryTask里的补偿的定时任务运行时，会找到这条subtask，并进行处理 serviceSubtask.setCurrentPreachform(preachform); serviceSubtask.setSendstate(3L); //如果等于9，则说明电话正常结束了 if (failSendstate.equals("9")) serviceSubtask.setSendstate(6L); serviceSubtask.setVisitTime(getNextVisitTime(serviceSubtask.getId(), serviceSubtask.getTaskid(), serviceSubtask.getVisitTime())); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); return true; } private Date getNextVisitTime(Long subid, Long taskid, Date visitTime) { ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setSubid(subid); serviceSubtaskPreachform.setTaskid(taskid); List serviceSubtaskPreachforms = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(serviceSubtaskPreachform); if (CollectionUtils.isNotEmpty(serviceSubtaskPreachforms)) { //没有随访时间则按当天来算--临时 if (ObjectUtils.isEmpty(visitTime)) { visitTime = new Date(); } String compensateTime = serviceSubtaskPreachforms.get(0).getCompensateTime(); int hoursToAdd = Integer.valueOf(compensateTime) * 24; Calendar calendar = Calendar.getInstance(); calendar.setTime(visitTime); calendar.add(Calendar.HOUR_OF_DAY, hoursToAdd); Date newDate = calendar.getTime(); return newDate; } return visitTime; } /** * 计算总计行 * * @param statistics 统计数据列表 * @return 总计行数据 */ private ServiceSubtaskStatistic calculateTotalRow(List statistics) { ServiceSubtaskStatistic total = new ServiceSubtaskStatistic(); // 初始化数值字段 total.setDischargeCount(0); total.setNonFollowUp(0L); total.setFilterCount(0L); total.setFollowUpNeeded(0L); total.setNeedFollowUp(0L); total.setPendingFollowUp(0L); total.setFollowUpSuccess(0L); total.setFollowUpFail(0L); total.setManual(0L); total.setSms(0L); total.setWeChat(0L); total.setAbnormal(0L); total.setNeedFollowUpAgain(0L); total.setPendingFollowUpAgain(0L); total.setFollowUpSuccessAgain(0L); total.setFollowUpFailAgain(0L); total.setManualAgain(0L); total.setSmsAgain(0L); total.setWeChatAgain(0L); total.setAbnormalAgain(0L); total.setTaskSituation1(0); total.setTaskSituation2(0); total.setTaskSituation3(0); total.setTaskSituation4(0); total.setTaskSituation5(0); total.setTaskSituation6(0); // 累加各个字段的值 for (ServiceSubtaskStatistic stat : statistics) { if (stat.getDischargeCount() != null) { total.setDischargeCount(total.getDischargeCount() + stat.getDischargeCount()); } total.setNonFollowUp(total.getNonFollowUp() + (stat.getNonFollowUp() != null ? stat.getNonFollowUp() : 0L)); total.setFilterCount(total.getFilterCount() + (stat.getFilterCount() != null ? stat.getFilterCount() : 0L)); total.setFollowUpNeeded(total.getFollowUpNeeded() + (stat.getFollowUpNeeded() != null ? stat.getFollowUpNeeded() : 0L)); total.setNeedFollowUp(total.getNeedFollowUp() + (stat.getNeedFollowUp() != null ? stat.getNeedFollowUp() : 0L)); total.setPendingFollowUp(total.getPendingFollowUp() + (stat.getPendingFollowUp() != null ? stat.getPendingFollowUp() : 0L)); total.setFollowUpSuccess(total.getFollowUpSuccess() + (stat.getFollowUpSuccess() != null ? stat.getFollowUpSuccess() : 0L)); total.setFollowUpFail(total.getFollowUpFail() + (stat.getFollowUpFail() != null ? stat.getFollowUpFail() : 0L)); total.setManual(total.getManual() + (stat.getManual() != null ? stat.getManual() : 0L)); total.setSms(total.getSms() + (stat.getSms() != null ? stat.getSms() : 0L)); total.setWeChat(total.getWeChat() + (stat.getWeChat() != null ? stat.getWeChat() : 0L)); total.setAbnormal(total.getAbnormal() + (stat.getAbnormal() != null ? stat.getAbnormal() : 0L)); total.setNeedFollowUpAgain(total.getNeedFollowUpAgain() + (stat.getNeedFollowUpAgain() != null ? stat.getNeedFollowUpAgain() : 0L)); total.setPendingFollowUpAgain(total.getPendingFollowUpAgain() + (stat.getPendingFollowUpAgain() != null ? stat.getPendingFollowUpAgain() : 0L)); total.setFollowUpSuccessAgain(total.getFollowUpSuccessAgain() + (stat.getFollowUpSuccessAgain() != null ? stat.getFollowUpSuccessAgain() : 0L)); total.setFollowUpFailAgain(total.getFollowUpFailAgain() + (stat.getFollowUpFailAgain() != null ? stat.getFollowUpFailAgain() : 0L)); total.setManualAgain(total.getManualAgain() + (stat.getManualAgain() != null ? stat.getManualAgain() : 0L)); total.setSmsAgain(total.getSmsAgain() + (stat.getSmsAgain() != null ? stat.getSmsAgain() : 0L)); total.setWeChatAgain(total.getWeChatAgain() + (stat.getWeChatAgain() != null ? stat.getWeChatAgain() : 0L)); total.setAbnormalAgain(total.getAbnormalAgain() + (stat.getAbnormalAgain() != null ? stat.getAbnormalAgain() : 0L)); total.setTaskSituation1(total.getTaskSituation1() + (stat.getTaskSituation1() != null ? stat.getTaskSituation1() : 0)); total.setTaskSituation2(total.getTaskSituation2() + (stat.getTaskSituation2() != null ? stat.getTaskSituation2() : 0)); total.setTaskSituation3(total.getTaskSituation3() + (stat.getTaskSituation3() != null ? stat.getTaskSituation3() : 0)); total.setTaskSituation4(total.getTaskSituation4() + (stat.getTaskSituation4() != null ? stat.getTaskSituation4() : 0)); total.setTaskSituation5(total.getTaskSituation5() + (stat.getTaskSituation5() != null ? stat.getTaskSituation5() : 0)); total.setTaskSituation6(total.getTaskSituation6() + (stat.getTaskSituation6() != null ? stat.getTaskSituation6() : 0)); } // 计算总计行的比率字段 DecimalFormat percentFormat = new DecimalFormat("##.##%"); if (total.getNeedFollowUp() > 0) { double rate = (double) (total.getFollowUpSuccess() + total.getFollowUpFail()) / total.getNeedFollowUp(); total.setFollowUpRate(percentFormat.format(rate)); } else { total.setFollowUpRate("0.00%"); } if (total.getNeedFollowUpAgain() > 0) { double rateAgain = (double) (total.getFollowUpSuccessAgain() + total.getFollowUpFailAgain()) / total.getNeedFollowUpAgain(); total.setFollowUpRateAgain(percentFormat.format(rateAgain)); } else { total.setFollowUpRateAgain("0.00%"); } return total; } /** * 历史随访记录导出类封装 * ServiceSubtask 转换为 ServiceSubtaskDiagname */ public List convertToDiagnameList(List subtaskList) { if (CollectionUtils.isEmpty(subtaskList)) { return new ArrayList<>(); } return subtaskList.stream().map(subtask -> { ServiceSubtaskDiagname diagname = new ServiceSubtaskDiagname(); diagname.setTaskName(subtask.getTaskName()); diagname.setSendstate(subtask.getSendstate()); diagname.setSendname(subtask.getSendname()); diagname.setLeavediagname(subtask.getLeavediagname()); diagname.setSuggest(subtask.getSuggest()); diagname.setOperator(subtask.getOperator()); diagname.setFinishtime(subtask.getFinishtime()); diagname.setVisitTime(subtask.getVisitTime()); diagname.setEndtime(subtask.getEndtime()); //计算出院天数 if (!Objects.isNull(diagname.getEndtime())) { Integer endDay = DateUtils.differentDaysByMillisecond(diagname.getEndtime(), new Date()); diagname.setEndDay(endDay); } diagname.setSfzh(subtask.getSfzh()); diagname.setPhone(subtask.getPhone()); diagname.setNurseName(subtask.getNurseName()); diagname.setDrname(subtask.getDrname()); diagname.setDeptname(subtask.getDeptname()); diagname.setLeavehospitaldistrictname(subtask.getLeavehospitaldistrictname()); diagname.setTemplatename(subtask.getTemplatename()); diagname.setPreachform(subtask.getPreachform()); diagname.setResult(subtask.getResult()); return diagname; }).collect(Collectors.toList()); } public Map getCurrentUserServiceSubtaskCount(ServiceSubtaskEntity entity) { return serviceSubtaskMapper.getCurrentUserServiceSubtaskCount(entity); } @Override public Map getContinueNurseCount(ServiceSubtaskCotinueCountVO vo) { boolean hasDistrict = !CollectionUtils.isEmpty(vo.getLeavehospitaldistrictcodes()); boolean hasDept = !CollectionUtils.isEmpty(vo.getDeptcodes()); List> districtRows; List> deptRows; if (hasDistrict) { // 只传了病区：仅按病区维度统计 districtRows = serviceSubtaskMapper.getContinueNurseCount(vo); deptRows = Collections.emptyList(); } else if (hasDept) { // 只传了科室：仅按科室维度统计 districtRows = Collections.emptyList(); deptRows = serviceSubtaskMapper.getContinueNurseCountByDept(vo); } else { // 都未传：病区和科室各统计一遍 districtRows = serviceSubtaskMapper.getContinueNurseCount(vo); deptRows = serviceSubtaskMapper.getContinueNurseCountByDept(vo); } long totalNoContinue = 0L; long totalContinue = 0L; List> detail = new ArrayList<>(); for (Map row : districtRows) { String groupName = row.get("groupName") == null ? (row.get("groupCode") == null ? "" : row.get("groupCode").toString()) : row.get("groupName").toString(); long noCnt = row.get("noContinueCnt") == null ? 0L : Long.parseLong(row.get("noContinueCnt").toString()); long yesCnt = row.get("continueCnt") == null ? 0L : Long.parseLong(row.get("continueCnt").toString()); totalNoContinue += noCnt; totalContinue += yesCnt; Map item = new LinkedHashMap<>(); item.put("未延续_" + groupName, noCnt); item.put("已延续_" + groupName, yesCnt); detail.add(item); } for (Map row : deptRows) { String groupName = row.get("groupName") == null ? (row.get("groupCode") == null ? "" : row.get("groupCode").toString()) : row.get("groupName").toString(); long noCnt = row.get("noContinueCnt") == null ? 0L : Long.parseLong(row.get("noContinueCnt").toString()); long yesCnt = row.get("continueCnt") == null ? 0L : Long.parseLong(row.get("continueCnt").toString()); totalNoContinue += noCnt; totalContinue += yesCnt; Map item = new LinkedHashMap<>(); item.put("未延续_" + groupName, noCnt); item.put("已延续_" + groupName, yesCnt); detail.add(item); } Map result = new LinkedHashMap<>(); result.put("未延续总数量", totalNoContinue); result.put("已延续总数量", totalContinue); result.put("详情", detail); return result; } /** * 设置失败任务默认值,并将失败任务重新置为成功 * * @param failDay (失败天数：距离当前日期失败天数) * @return */ @Override public void setFailSubTaskDefalutVal(Long failDay) { //1.先去sys_config中，获取哪些科室或病区需要默认问卷默认值 IConfigService configService = SpringUtils.getBean(IConfigService.class); String deptConfigValue = configService.selectConfigByKey("hosp.default.dept"); String wardConfigValue = configService.selectConfigByKey("hosp.default.ward"); List leaveWard = null; List leaveDept = null; if (deptConfigValue != null && !deptConfigValue.isEmpty()) { leaveDept = Arrays.stream(deptConfigValue.split(",")).filter(s -> !s.trim().isEmpty()).collect(Collectors.toList()); } if (wardConfigValue != null && !wardConfigValue.isEmpty()) { leaveWard = Arrays.stream(wardConfigValue.split(",")).filter(s -> !s.trim().isEmpty()).collect(Collectors.toList()); } log.info("离院病区leaveWard: {}, 离院科室leaveDept: {}", leaveWard, leaveDept); if (leaveWard == null && leaveDept == null) return; //2.获取leaveWard，leaveDept中的servic_subtask表中sendstate=5的任务 ServiceSubtaskEntity serviceSubtaskEntity = new ServiceSubtaskEntity(); serviceSubtaskEntity.setSendstate(5L); serviceSubtaskEntity.setLeavehospitaldistrictcodes(leaveWard); serviceSubtaskEntity.setLeaveldeptcodes(leaveDept); if (!Objects.isNull(leaveWard) && !Objects.isNull(leaveDept)) serviceSubtaskEntity.setDeptOrDistrict("2"); List serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskEntity); if (CollectionUtils.isEmpty(serviceSubtasks)) return; //3.如果查出来的集合不为空，则进行循环 for (ServiceSubtask serviceSubtask : serviceSubtasks) { Integer preachformSize = 0; Boolean flag = false; ServiceSubtaskPreachform serviceSubtaskPreachform = new ServiceSubtaskPreachform(); serviceSubtaskPreachform.setSubid(serviceSubtask.getId()); List serviceSubtaskPreachforms = serviceSubtaskPreachformMapper.selectServiceSubtaskPreachformList(serviceSubtaskPreachform); if (CollectionUtils.isNotEmpty(serviceSubtaskPreachforms)) preachformSize = serviceSubtaskPreachforms.size(); if (serviceSubtask.getUpdateTime() != null && DateUtils.differentDaysByMillisecond(new Date(), serviceSubtask.getUpdateTime()) >= failDay) { //3.1 判断当前serviceSubtask的updateTime是不是为空，如果不为空，则判断当前时间是不是与updateTime差距大于等于failDay flag = saveServiceSubtaskDetail(serviceSubtask); } else if (serviceSubtask.getVisitTime() != null && DateUtils.differentDaysByMillisecond(new Date(), serviceSubtask.getVisitTime()) >= failDay + preachformSize) { //3.2 如果当前serviceSubtask的updateTime为空，根据当前serviceSubtask的subid去查service_subtask_preachform得到size（如果size为空，则默认0），则根据当前时间是不是与当前serviceSubtask的visitTime差距大于等于failDay + size flag = saveServiceSubtaskDetail(serviceSubtask); } else { //3.3 如果2.1且2.2都为false，则continue continue; } //4.如果flag为true，则更新service_subtask表中的sendstate为6，preachform为1 if (flag) { serviceSubtask.setSendstate(6L); serviceSubtask.setPreachform("1"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); } else { //删除误新增detail里的数据 ServiceSubtaskDetail serviceSubtaskDetail = new ServiceSubtaskDetail(); serviceSubtaskDetail.setSubId(serviceSubtask.getId()); List serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(serviceSubtaskDetail); if (CollectionUtils.isNotEmpty(serviceSubtaskDetails)) { for (ServiceSubtaskDetail serviceSubtaskDetail1 : serviceSubtaskDetails) { serviceSubtaskDetail1.setDelFlag("1"); serviceSubtaskDetailMapper.updateServiceSubtaskDetail(serviceSubtaskDetail1); } } } } } @Override public Map getHeLibraryCount(@RequestBody HeLibraryCountVO heLibraryCountVO) { if (ObjectUtils.isEmpty(heLibraryCountVO)) { return new HashMap<>(); } // 1. 查询分组统计（发送总量、发送成功量、已读量） List> groupStats = serviceSubtaskMapper.getHeLibraryCount(heLibraryCountVO); // 2. 计算各组的发送成功率和已读率 List> result = new ArrayList<>(); if (CollectionUtils.isNotEmpty(groupStats)) { for (Map row : groupStats) { long totalCount = row.get("totalCount") != null ? ((Number) row.get("totalCount")).longValue() : 0L; long sendSuccessCount = row.get("sendSuccessCount") != null ? ((Number) row.get("sendSuccessCount")).longValue() : 0L; long readCount = row.get("readCount") != null ? ((Number) row.get("readCount")).longValue() : 0L; // 发送成功率 double sendSuccessRate = totalCount > 0 ? (double) sendSuccessCount / totalCount : 0.0; // 已读率（基于发送成功的数量计算） double readRate = sendSuccessCount > 0 ? (double) readCount / sendSuccessCount : 0.0; row.put("sendSuccessRate", sendSuccessRate); row.put("readRate", readRate); result.add(row); } } Map resultMap = new HashMap<>(); resultMap.put("list", result); resultMap.put("total", result.size()); return resultMap; } @Override public List gethelibraryCountHyperlink(HeLibraryCountVO heLibraryCountVO) { String hyperLinkInfoType = heLibraryCountVO.getHyperLinkInfoType(); if (StringUtils.isNotEmpty(hyperLinkInfoType)) { heLibraryCountVO.setSendstate(null); heLibraryCountVO.setIsFinished(null); switch (hyperLinkInfoType) { case "totalCountInfo": break; case "sendSuccessCountInfo": heLibraryCountVO.setSendstate(6L); break; case "readCountInfo": heLibraryCountVO.setIsFinished("1"); break; default: break; } } List serviceSubtasks = serviceSubtaskMapper.gethelibraryCountHyperlink(heLibraryCountVO); return serviceSubtasks; } @Override public Map smsSubTask(Long subid) { log.info("smsSubTask的入参为：{}", subid); Map resultMap = new HashMap<>(); resultMap.put("code", "500"); resultMap.put("msg", "发送失败"); //获取患者的基本信息 ServiceSubtask serviceSubtask = selectServiceSubtaskById(subid); RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); //发送数据的封装 ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setParam1(taskId); serviceOutPath.setParam2(patid); serviceOutPath.setParam3(serviceSubtask.getTaskName()); serviceOutPath.setParam6(subId); serviceOutPath.setCreateTime(new Date()); serviceOutPath.setOrgid(serviceSubtask.getOrgid()); iServiceOutPathService.insertServiceOutPath(serviceOutPath); String format = String.format("%03X", serviceOutPath.getId()); String url = ""; SendMagParam sendMagParam = new SendMagParam(); sendMagParam.setType("4"); sendMagParam.setPhone(serviceSubtask.getPhone()); url = StringUtils.isNotEmpty(req_path) ? localIP + ":" + req_path + "/wt?p=" + format : localIP + "/wt?p=" + format; sendMagParam.setUrl(url); serviceOutPath.setRadix(format); serviceOutPath.setUpdateTime(new Date()); serviceOutPath.setUrl(url); iServiceOutPathService.updateServiceOutPath(serviceOutPath); SysConfig sysConfig = new SysConfig(); sysConfig = sysConfigMapper.checkConfigKeyUnique("wj.sms.template"); if (!Objects.isNull(sysConfig)) { String smsContemt = sysConfig.getConfigValue(); sendMagParam.setContent(smsContemt.replace("${wjurl}", sendMagParam.getUrl())); } if (active.equals("nhfy")) { Map smsResult = mtSubmitSmUtil.submitSm(sendMagParam.getPhone(), sendMagParam.getContent()); if (smsResult != null && smsResult.get("result") != null && smsResult.get("result").toString().equals("0")) { resultMap.put("code", "200"); resultMap.put("msg", "发送成功"); serviceSubtask.setRemark(StringUtils.isNotEmpty(serviceSubtask.getRemark()) ? serviceSubtask.getRemark() + ";短信发送成功(手动提交)" : "短信发送成功(手动提交)"); log.info("是否发送成功：{}", serviceSubtask.getRemark()); serviceSubtask.setSendstate(3L); serviceSubtask.setCurrentPreachform("4"); } } return resultMap; } @Override public Map weChatSubTask(Long subid) { log.info("smsSubTask的入参为：{}", subid); Map resultMap = new HashMap<>(); resultMap.put("code", "500"); resultMap.put("msg", "发送失败"); //获取患者的基本信息 ServiceSubtask serviceSubtask = selectServiceSubtaskById(subid); RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); //丽水中医院发送的是微信公众号 resultMap = wechatSubTask(subid); return resultMap; } public Map wechatSubTask(Long subid){ log.info("wechatSubTask的入参为：{}", subid); Map resultMap = new HashMap<>(); resultMap.put("code", "500"); resultMap.put("msg", "发送失败"); try{ //获取随访的基本信息 ServiceSubtask serviceSubtask = selectServiceSubtaskById(subid); //获取患者信息 PatArchive patArchive = patArchiveMapper.selectPatArchiveByPatid(serviceSubtask.getPatid()); RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); String url = localIP + ":" + req_path + "/outsideChainwt?param1=" + taskId + "¶m2=" + patid + "¶m3=" + URLEncoder.encode(serviceSubtask.getTaskName(), StandardCharsets.UTF_8.toString()) + "¶m5=false" + "$param6=" + subId; ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setParam1(taskId); serviceOutPath.setParam2(patid); serviceOutPath.setParam3(serviceSubtask.getTaskName()); serviceOutPath.setParam6(subId); serviceOutPath.setCreateTime(new Date()); serviceOutPath.setOrgid(serviceSubtask.getOrgid()); iServiceOutPathService.insertServiceOutPath(serviceOutPath); String format = String.format("%03X", serviceOutPath.getId()); serviceOutPath.setRadix(format); serviceOutPath.setUpdateTime(new Date()); serviceOutPath.setUrl(url); iServiceOutPathService.updateServiceOutPath(serviceOutPath); //获取微信公众号请求信息根据机构ID List wxqqxx = WxGZHEnum.getDescByCode(serviceSubtask.getOrgid()); if (CollectionUtils.isEmpty(wxqqxx) || wxqqxx.size() < 4) { resultMap.put("code", -1); resultMap.put("message", "发送异常：" + "【公众号】该机构的公众号配置信息不全，无法通过公众号发送"); return resultMap; } if (StringUtils.isEmpty(serviceSubtask.getPatidHis())) { resultMap.put("code", -1); resultMap.put("message", "发送异常：" + "【公众号】公众号发送失败,his系统的患者id为空"); return resultMap; } String wxCode = ""; wxCode = getWXCode(serviceSubtask.getSfzh(), url, serviceSubtask.getTaskName(), serviceSubtask.getTaskDesc(), patArchive.getTelcode(), serviceSubtask.getSendname(), patArchive.getPatidHis(), wxqqxx); Map map = JSONObject.parseObject(wxCode, Map.class); Boolean wxCodeSuccess = false; if (!map.isEmpty() && map.get("succ") != null) { wxCodeSuccess = (boolean) map.get("succ"); } //发送完成后，修改状态 serviceSubtask.setSendstate(3L); if (wxCodeSuccess) { serviceSubtask.setResult("success"); resultMap.put("code", "200"); resultMap.put("msg", "发送成功"); } else { log.error("【sfHandlle】公众号发送失败，患者信息：{}，错误信息：{}", serviceSubtask, map.get("msg")); resultMap.put("code", -1); resultMap.put("message", "【公众号】公众号发送失败"); return resultMap; } } catch (Exception e) { String guid = UUID.randomUUID().toString(); log.error("【sfHandlle】长期任务公众号发送失败，原因：{}，GUID：{}", e.getMessage(), guid); resultMap.put("code", -1); resultMap.put("message", "【公众号】长期任务公众号发送失败，原因：" + e.getMessage()); return resultMap; } return resultMap; } @Override public List statQuestionOption(List taskIds, Date startFinishTime, Date endFinishTime, Date startOutHospTime, Date endOutHospTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType, List subtaskIds) { //先清理一下重复数据 List repeatIds = serviceSubtaskDetailMapper.selectRepeatDetailIds(); if (!CollectionUtils.isEmpty(repeatIds)) { serviceSubtaskDetailMapper.deleteRepeatDetailByIds(repeatIds); } List serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOption(taskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType, subtaskIds); // 处理 targetvalue：按 & 分割成多条记录 List result = new ArrayList<>(); for (ServiceSubtaskDetailRatioExport export : serviceSubtaskDetailRatioExports) { if (StringUtils.isNotEmpty(export.getTargetvalue()) && export.getTargetvalue().contains("&")) { String[] values = export.getTargetvalue().split("&"); // 如果有多条目标值，拆分成多行 for (String value : values) { //先去 result 中查一下，有没有这个 questiontext 和对应的 targetvalue //注意必须带上 taskid 一起匹配：否则会把别的任务的数据填到本任务的行上， //导致导出的「数量/比例」和该行的「任务名称/任务编号」对不上（同一任务同一题出现两个不同分母） ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> Objects.equals(e.getTaskid(), export.getTaskid()) && e.getQuestiontext().equals(export.getQuestiontext()) && value.trim().equals(e.getTargetvalue())).findFirst().orElse(null); if (existingExport != null && existingExport.getRatio().equals("0") && existingExport.getCount().equals("0")) { //如果存在，则将 result 里的这个问题所对应的 Targetvalue=value 这条数据更新成当前这条数据 if (value.equals(export.getOptionresult())) { existingExport.setRatio(export.getRatio()); existingExport.setScore(export.getScore()); existingExport.setCount(export.getCount()); existingExport.setOptionresult(export.getOptionresult()); } } else if (existingExport != null && !existingExport.getRatio().equals("0")) { continue; } else { ServiceSubtaskDetailRatioExport newExport = DtoConversionUtils.sourceToTarget(export, ServiceSubtaskDetailRatioExport.class); newExport.setTargetvalue(value.trim()); // targetvalue 显示单个选项 if (!value.equals(export.getOptionresult())) { newExport.setOptionresult(null); newExport.setCount("0"); newExport.setRatio("0"); } result.add(newExport); } } } else { // targetvalue 不包含 &，直接添加到结果 result.add(export); } } return result; } @Override public List statMydQuestionOptionForExport(List subtaskIds, String questiontext) { List result = new ArrayList<>(); if (CollectionUtils.isEmpty(subtaskIds)) { return result; } List statList = serviceSubtaskMapper.statMydQuestionOptionForExport(subtaskIds, questiontext); if (CollectionUtils.isEmpty(statList)) { return result; } return buildMydOptionRows(statList); } /** * 把「任务+题目+选项」的作答统计拼成导出的「问题详情占比」行 *

*/ private static List buildMydOptionRows(List statList) { List result = new ArrayList<>(); // 按「任务 + 题目」分组，保持 SQL 的顺序（先题目后任务） Map> grouped = new LinkedHashMap<>(); for (ServiceSubtaskOptionStatDTO stat : statList) { String key = stat.getTaskid() + "\u0001" + stat.getQuestiontext(); grouped.computeIfAbsent(key, k -> new ArrayList<>()).add(stat); } for (List group : grouped.values()) { ServiceSubtaskOptionStatDTO first = group.get(0); // 选项 -> 人数（long[1] 便于累加），顺序即出现顺序 Map countMap = new LinkedHashMap<>(); Map scoreMap = new LinkedHashMap<>(); for (ServiceSubtaskOptionStatDTO stat : group) { // targetvalue = 本题所有选项的清单，没人选的也要列出来 List options = splitOptions(stat.getTargetvalue()); // asrtext = 患者实际选中的选项，多选题会是「选中项1&选中项2」 List chosenOptions = splitOptions(stat.getOptionresult()); for (String option : options) { countMap.computeIfAbsent(option, k -> new long[1]); scoreMap.computeIfAbsent(option, k -> BigDecimal.ZERO); } long patientCount = stat.getPatientCount() == null ? 0L : stat.getPatientCount(); BigDecimal scoreSum = stat.getScoreSum() == null ? BigDecimal.ZERO : stat.getScoreSum(); if (!chosenOptions.isEmpty()) { BigDecimal[] scoreParts = splitScore(scoreSum, chosenOptions.size()); for (int i = 0; i < chosenOptions.size(); i++) { String chosen = chosenOptions.get(i); // 选中的选项可能不在配置清单里（历史数据），补一行 countMap.computeIfAbsent(chosen, k -> new long[1]); scoreMap.computeIfAbsent(chosen, k -> BigDecimal.ZERO); countMap.get(chosen)[0] += patientCount; scoreMap.put(chosen, scoreMap.get(chosen).add(scoreParts[i])); } } else if (options.size() == 1) { // 没有 asrtext（未答/无应答）时，只有唯一选项才能确定归属 countMap.get(options.get(0))[0] += patientCount; scoreMap.put(options.get(0), scoreMap.get(options.get(0)).add(scoreSum)); } } long total = 0L; for (long[] count : countMap.values()) total += count[0]; for (Map.Entry entry : countMap.entrySet()) { long count = entry.getValue()[0]; ServiceSubtaskDetailRatioExport row = new ServiceSubtaskDetailRatioExport(); row.setQuestiontext(first.getQuestiontext()); row.setOptionresult(entry.getKey()); row.setTargetvalue(entry.getKey()); row.setCount(String.valueOf(count)); row.setRatio(formatRatio(count, total)); row.setScore(formatScore(scoreMap.get(entry.getKey()))); row.setTaskname(first.getTaskName()); row.setTaskid(first.getTaskid()); row.setValueType(first.getValueType()); result.add(row); } } return result; } /** * 把一条明细的分数按选中项份数均分，余数补给第一个，保证各份之和 = 原分数 */ private static BigDecimal[] splitScore(BigDecimal total, int parts) { BigDecimal[] result = new BigDecimal[parts]; if (parts <= 0) { return result; } BigDecimal each = total.divide(BigDecimal.valueOf(parts), 2, RoundingMode.HALF_UP); for (int i = 0; i < parts; i++) { result[i] = each; } result[0] = result[0].add(total.subtract(each.multiply(BigDecimal.valueOf(parts)))); return result; } /** * 拆分题目配置的选项（多个选项用 & 连接），顺带去掉全角/半角空白 */ private static List splitOptions(String targetvalue) { List options = new ArrayList<>(); if (StringUtils.isEmpty(targetvalue)) { return options; } for (String part : targetvalue.split("&")) { String option = trimAll(part); if (StringUtils.isNotEmpty(option) && !options.contains(option)) { options.add(option); } } return options; } /** * 比例：数量 / 该题作答患者数，保留两位小数 */ private static String formatRatio(long count, long total) { if (total <= 0) { return "0.00%"; } return BigDecimal.valueOf(count * 100.0 / total).setScale(2, RoundingMode.HALF_UP).toPlainString() + "%"; } /** * 分数之和：去掉多余的小数位（0.00 -> 0） */ private static String formatScore(BigDecimal score) { if (score == null) { return "0"; } BigDecimal value = score.stripTrailingZeros(); if (value.scale() < 0) { value = value.setScale(0); } return value.toPlainString(); } /* * 根据科室或病区统计问卷选项(科室、题目查询的科室评分表) */ @Override public Map>> statQuestionOptionByKsOrBq(QuestionCountKsOrBqVO vo) { // 1. 查明细 List sourceList = serviceSubtaskMapper.statQuestionOptionByKsOrBq(vo); if (CollectionUtils.isEmpty(sourceList)) { return Collections.emptyMap(); } // 2. 判断按科室还是按病区 boolean byDept = vo.getLeaveldeptcodes() != null; boolean byDistrict = !byDept && vo.getLeavehospitaldistrictcodes() != null; if (!byDept && !byDistrict) { return Collections.emptyMap(); } // 3. key = 科室/病区 + 题目 + 选项 Map map = new LinkedHashMap<>(); for (QuestionCountKsOrBqDTO dto : sourceList) { if (StringUtils.isEmpty(dto.getTargetvalue())) { continue; } // 分组名：科室 或 病区 String groupName = byDept ? dto.getDeptname() : dto.getLeavehospitaldistrictname(); if (StringUtils.isEmpty(groupName)) { continue; } String asrtext = trimAll(dto.getAsrtext()); // 用户实际选中的选项 String questionText = trimAll(dto.getQuestionText()); // 题目 if (StringUtils.isEmpty(questionText)) { continue; } // 拆分 targetvalue，每个选项都要有一条记录 for (String raw : dto.getTargetvalue().split("&")) { String option = trimAll(raw); if (option.isEmpty()) { continue; } // key = 科室/病区 + 题目 + 选项 String key = buildKey(groupName, questionText, option); QuestionCountKsOrBqDTO item = map.get(key); if (item == null) { item = DtoConversionUtils.sourceToTarget(dto, QuestionCountKsOrBqDTO.class); item.setTargetvalue(option); item.setAsrtext(option); item.setQuestionText(dto.getQuestionText()); item.setAnswerCount("0"); item.setSingleScore("0"); map.put(key, item); } // 只有当前选项 == 用户实际选中的选项，才累加 if (option.equals(asrtext)) { int count = parseCount(item.getAnswerCount()) + 1; item.setAnswerCount(String.valueOf(count)); BigDecimal totalScore = new BigDecimal(item.getSingleScore()) .add(new BigDecimal(dto.getSingleScore() == null ? "0" : dto.getSingleScore())); item.setSingleScore(totalScore.toPlainString()); } } } // 4. 计算平均分 for (QuestionCountKsOrBqDTO dto : map.values()) { String answerCount = dto.getAnswerCount(); String singleScore = dto.getSingleScore(); BigDecimal avg; if (StringUtils.isEmpty(answerCount) || BigDecimal.ZERO.compareTo(new BigDecimal(answerCount.trim())) == 0) { avg = BigDecimal.ZERO; } else { avg = new BigDecimal(singleScore == null ? "0" : singleScore) .divide(new BigDecimal(answerCount.trim()), 2, RoundingMode.HALF_UP); } dto.setAvgScore(avg.toPlainString()); } // 5. 转成 Map>> // 第一层 key：科室/病区 // 第二层 key：题目 // 第二层 value：该题目下的所有选项列表 Map>> result = new LinkedHashMap<>(); for (QuestionCountKsOrBqDTO dto : map.values()) { // 分组名 String groupName = byDept ? dto.getDeptname() : dto.getLeavehospitaldistrictname(); if (StringUtils.isEmpty(groupName)) { continue; } // 题目名 String questionText = dto.getQuestionText(); if (StringUtils.isEmpty(questionText)) { continue; } // 第一层：科室/病区 Map> questionMap = result.computeIfAbsent(groupName, k -> new LinkedHashMap<>()); // 第二层：题目 List optionList = questionMap.computeIfAbsent(questionText, k -> new ArrayList<>()); optionList.add(dto); } return result; } @Override public List statQuestionOptionBySubtaskIds(List subtaskIds, Date startOutHospTime, Date endOutHospTime, Date startFinishTime, Date endFinishTime, String scriptContent, Double scoreStart, Double scoreEnd, String valueType) { //先清理一下重复数据 List repeatIds = serviceSubtaskDetailMapper.selectRepeatDetailIds(); if (!CollectionUtils.isEmpty(repeatIds)) { serviceSubtaskDetailMapper.deleteRepeatDetailByIds(repeatIds); } List serviceSubtaskDetailRatioExports = serviceSubtaskMapper.statQuestionOptionBySubtaskIds(subtaskIds, startOutHospTime, endOutHospTime, startFinishTime, endFinishTime, scoreStart, scoreEnd, scriptContent, valueType); // 处理 targetvalue：按 & 分割成多条记录 List result = new ArrayList<>(); for (ServiceSubtaskDetailRatioExport export : serviceSubtaskDetailRatioExports) { if (StringUtils.isNotEmpty(export.getTargetvalue()) && export.getTargetvalue().contains("&")) { String[] values = export.getTargetvalue().split("&"); // 如果有多条目标值，拆分成多行 for (String value : values) { //先去 result 中查一下，有没有这个 questiontext 和对应的 targetvalue ServiceSubtaskDetailRatioExport existingExport = result.stream().filter(e -> { if (e == null || export == null) { return false; } String q1 = e.getQuestiontext() != null ? e.getQuestiontext() : ""; String q2 = export.getQuestiontext() != null ? export.getQuestiontext() : ""; String t1 = value.trim(); String t2 = e.getTargetvalue() != null ? e.getTargetvalue() : ""; return q1.equals(q2) && t1.equals(t2); }).findFirst().orElse(null); if (existingExport != null && "0".equals(existingExport.getRatio()) && "0".equals(existingExport.getCount())) { //如果存在，则将 result 里的这个问题所对应的 Targetvalue=value 这条数据更新成当前这条数据 if (value.equals(export.getOptionresult())) { existingExport.setRatio(export.getRatio()); existingExport.setScore(export.getScore()); existingExport.setCount(export.getCount()); existingExport.setOptionresult(export.getOptionresult()); } } else if (existingExport != null && !"0".equals(existingExport.getRatio())) { continue; } else { ServiceSubtaskDetailRatioExport newExport = DtoConversionUtils.sourceToTarget(export, ServiceSubtaskDetailRatioExport.class); newExport.setTargetvalue(value.trim()); // targetvalue 显示单个选项 if (!value.equals(export.getOptionresult())) { newExport.setOptionresult(null); newExport.setCount("0"); newExport.setRatio("0"); } result.add(newExport); } } } else { // targetvalue 不包含 &，直接添加到结果 result.add(export); } } return result; } /** * 标准化问卷答案文本：去掉 A/B/C/D 单字母前缀和后续空格 * 例如 "A 是" -> "是"，"B 否" -> "否" */ private String normalizeOptionAnswer(String answer) { if (StringUtils.isBlank(answer)) { return ""; } String trimmed = answer.trim(); if (trimmed.length() >= 3 && trimmed.charAt(1) == ' ') { char firstChar = trimmed.charAt(0); if (firstChar >= 'A' && firstChar <= 'Z') { return trimmed.substring(2).trim(); } } return trimmed; } private Boolean saveServiceSubtaskDetail(ServiceSubtask serviceSubtask) { Boolean result = true; //3.4 如果3.1或3.2为true的话，根据type判断什么类型 if (serviceSubtask.getType().equals("1")) { //3.3.1 如果type是 1 ，则用当前serviceSubtask的templateid去ivr_task_temaplate_script中获取问题和选项，将问题和选项的默认值放到service_detail中 IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript(); ivrTaskTemplateScript.setTemplateID(serviceSubtask.getTemplateid()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript); for (IvrTaskTemplateScript its : ivrTaskTemplateScripts) { IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = DtoConversionUtils.sourceToTarget(its, IvrTaskTemplateScriptVO.class); IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption = new IvrTaskTemplateTargetoption(); ivrTaskTemplateTargetoption.setScriptid(ivrTaskTemplateScriptVO.getId()); List ivrTaskTemplateTargetoptions = iIvrTaskTemplateTargetoptionService.selectIvrTaskTemplateTargetoptionList(ivrTaskTemplateTargetoption); ivrTaskTemplateScriptVO.setIvrTaskScriptTargetoptionList(ivrTaskTemplateTargetoptions); Integer integer = setSFDetailInfo(ivrTaskTemplateScriptVO, serviceSubtask); if (Objects.isNull(integer) || integer == 0) result = false; } } else if (serviceSubtask.getType().equals("2")) { //3.3.2 如果type是 2,则用当前serviceSubtask的templateid去svy_task_temaplate_script中获取问题和选项，将问题和选项的默认值放到service_detail中 SvyTaskTemplateScript svyTaskTemplateScript = new SvyTaskTemplateScript(); svyTaskTemplateScript.setTemplateID(serviceSubtask.getTemplateid()); List svyTaskTemplateScripts = svyTaskTemplateScriptService.selectSvyTaskTemplateScriptList(svyTaskTemplateScript); for (SvyTaskTemplateScript taskTemplateScript : svyTaskTemplateScripts) { SvyTaskTemplateScriptVO svyTaskTemplateScriptVO = DtoConversionUtils.sourceToTarget(taskTemplateScript, SvyTaskTemplateScriptVO.class); SvyTaskTemplateScriptVO svyTaskTemplateScriptVO1 = svyTaskTemplateScriptService.selectInfoByCondition(svyTaskTemplateScriptVO); Integer integer = setWJDetailInfo(svyTaskTemplateScriptVO1, serviceSubtask); if (Objects.isNull(integer) || integer == 0) result = false; } } return result; } private Integer setWJDetailInfo(SvyTaskTemplateScriptVO svyTaskTemplateScriptVO, ServiceSubtask serviceSubtask) { log.info("-----setWJDetailInfo的入参为：{}", svyTaskTemplateScriptVO); ServiceSubtaskDetailVO serviceSubtaskDetailVO = new ServiceSubtaskDetailVO(); if (svyTaskTemplateScriptVO.getScriptType().equals("1") || svyTaskTemplateScriptVO.getScriptType().equals("2")) { //1、2为单选或多选 for (SvyTaskTemplateTargetoption svyTaskTemplateTargetoption : svyTaskTemplateScriptVO.getSvyTaskTemplateTargetoptions()) { //将问题选项记录下来 if (StringUtils.isEmpty(serviceSubtaskDetailVO.getTargetvalue())) { serviceSubtaskDetailVO.setTargetvalue(svyTaskTemplateTargetoption.getOptioncontent()); } else { serviceSubtaskDetailVO.setTargetvalue(serviceSubtaskDetailVO.getTargetvalue() + "&" + svyTaskTemplateTargetoption.getOptioncontent()); } if (svyTaskTemplateTargetoption.getDefaultValue() != null && svyTaskTemplateTargetoption.getDefaultValue() == 2) { serviceSubtaskDetailVO.setAsrtext(StringUtils.isNotBlank(serviceSubtaskDetailVO.getAsrtext()) ? serviceSubtaskDetailVO.getAsrtext() + "&" + svyTaskTemplateTargetoption.getOptioncontent() : svyTaskTemplateTargetoption.getOptioncontent()); serviceSubtaskDetailVO.setMatchedtext(StringUtils.isNotBlank(serviceSubtaskDetailVO.getMatchedtext()) ? serviceSubtaskDetailVO.getMatchedtext() + "&" + svyTaskTemplateTargetoption.getOptioncontent() : svyTaskTemplateTargetoption.getOptioncontent()); } } //如果asrtext和matchedtext都为空，则没有默认值，则不进行处理 if (StringUtils.isEmpty(serviceSubtaskDetailVO.getAsrtext()) && StringUtils.isEmpty(serviceSubtaskDetailVO.getMatchedtext())) { return 0; } } ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); serviceSubtaskDetailVO.setQuestiontext(svyTaskTemplateScriptVO.getScriptContent()); serviceSubtaskDetailVO.setCategoryid(svyTaskTemplateScriptVO.getCategoryid()); serviceSubtaskDetailVO.setTaskid(serviceSubtask.getTaskid()); serviceSubtaskDetailVO.setTargetid(svyTaskTemplateScriptVO.getTargetid() != null ? svyTaskTemplateScriptVO.getTargetid().intValue() : null); serviceSubtaskDetailVO.setPatid(serviceSubtask.getPatid()); serviceSubtaskDetailVO.setScriptid(svyTaskTemplateScriptVO.getId()); serviceSubtaskDetailVO.setTemplatequestionnum(StringUtils.isNotEmpty(svyTaskTemplateScriptVO.getScriptno()) ? Long.valueOf(svyTaskTemplateScriptVO.getScriptno()) : null); serviceSubtaskDetailVO.setValueType(svyTaskTemplateScriptVO.getScriptType()); serviceSubtaskDetailVO.setComment(null); serviceSubtaskDetailVO.setCreateTime(new Date()); serviceSubtaskDetailVO.setUpdateTime(new Date()); serviceSubtaskDetailVO.setTemplateType(2); serviceSubtaskDetailVO.setLibTemplateid(serviceSubtask.getLibtemplateid() != null ? serviceSubtask.getLibtemplateid().intValue() : null); if (ObjectUtils.isNotEmpty(serviceTask)) { serviceSubtaskDetailVO.setGuid(serviceTask.getGuid()); serviceSubtaskDetailVO.setOrgid(serviceTask.getOrgid()); } serviceSubtaskDetailVO.setSubId(serviceSubtask.getId()); serviceSubtaskDetailVO.setTemplatequestionnum(svyTaskTemplateScriptVO.getId()); ServiceSubtaskDetail serviceSubtaskDetail = DtoConversionUtils.sourceToTarget(serviceSubtaskDetailVO, ServiceSubtaskDetail.class); //先用subid和scriptid查询一下是否存在，如果存在则更新，不存在则插入 ServiceSubtaskDetailDTO existServiceSubtaskDetail = serviceSubtaskDetailMapper.isExistServiceSubtaskDetail(serviceSubtaskDetailVO.getSubId(), serviceSubtaskDetailVO.getScriptid()); if (ObjectUtils.isNotEmpty(existServiceSubtaskDetail)) { serviceSubtaskDetail.setId(existServiceSubtaskDetail.getId()); serviceSubtaskDetail.setUpdateTime(new Date()); return serviceSubtaskDetailMapper.updateServiceSubtaskDetail(serviceSubtaskDetail); } else { return serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); } } private Integer setSFDetailInfo(IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO, ServiceSubtask serviceSubtask) { ServiceSubtaskDetailVO serviceSubtaskDetailVO = new ServiceSubtaskDetailVO(); if (ivrTaskTemplateScriptVO.getScriptType() != null && (ivrTaskTemplateScriptVO.getScriptType().equals("1") || ivrTaskTemplateScriptVO.getScriptType().equals("2"))) { //1、2为单选或多选 for (IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption : ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()) { //将问题选项记录下来 if (StringUtils.isEmpty(serviceSubtaskDetailVO.getTargetvalue())) { serviceSubtaskDetailVO.setTargetvalue(ivrTaskTemplateTargetoption.getTargetvalue()); } else { serviceSubtaskDetailVO.setTargetvalue(serviceSubtaskDetailVO.getTargetvalue() + "&" + ivrTaskTemplateTargetoption.getTargetvalue()); } if (ivrTaskTemplateTargetoption.getDefaultValue() != null && ivrTaskTemplateTargetoption.getDefaultValue() == 2) { //医生手动填报时，值是在ivrtext中 serviceSubtaskDetailVO.setAsrtext(StringUtils.isEmpty(serviceSubtaskDetailVO.getAsrtext()) ? ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetailVO.getAsrtext() + "&" + ivrTaskTemplateTargetoption.getTargetvalue()); serviceSubtaskDetailVO.setMatchedtext(StringUtils.isEmpty(serviceSubtaskDetailVO.getMatchedtext()) ? ivrTaskTemplateTargetoption.getTargetvalue() : serviceSubtaskDetailVO.getMatchedtext() + "&" + ivrTaskTemplateTargetoption.getTargetvalue()); } } //如果asrtext和matchedtext都为空，则没有默认值，不进行处理 if (StringUtils.isEmpty(serviceSubtaskDetailVO.getAsrtext()) && StringUtils.isEmpty(serviceSubtaskDetailVO.getMatchedtext())) { return 0; } } serviceSubtaskDetailVO.setTargetid(ivrTaskTemplateScriptVO.getTargetid() != null ? ivrTaskTemplateScriptVO.getTargetid().intValue() : null); serviceSubtaskDetailVO.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent()); serviceSubtaskDetailVO.setTaskid(serviceSubtask.getTaskid()); serviceSubtaskDetailVO.setPatid(serviceSubtask.getPatid()); serviceSubtaskDetailVO.setScriptid(ivrTaskTemplateScriptVO.getScriptID() == null ? ivrTaskTemplateScriptVO.getId() : ivrTaskTemplateScriptVO.getScriptID()); serviceSubtaskDetailVO.setTemplatequestionnum(ivrTaskTemplateScriptVO.getId()); serviceSubtaskDetailVO.setValueType(ivrTaskTemplateScriptVO.getScriptType()); serviceSubtaskDetailVO.setComment(null); serviceSubtaskDetailVO.setCreateTime(new Date()); serviceSubtaskDetailVO.setGuid(ivrTaskTemplateScriptVO.getGuid()); serviceSubtaskDetailVO.setOrgid(ivrTaskTemplateScriptVO.getOrgid()); serviceSubtaskDetailVO.setUpdateTime(new Date()); serviceSubtaskDetailVO.setSubId(serviceSubtask.getId()); serviceSubtaskDetailVO.setTemplatequestionnum(ivrTaskTemplateScriptVO.getId()); serviceSubtaskDetailVO.setTemplateType(1); serviceSubtaskDetailVO.setTemplateid(ivrTaskTemplateScriptVO.getTemplateID() == null ? null : ivrTaskTemplateScriptVO.getTemplateID().toString()); serviceSubtaskDetailVO.setLibTemplateid(serviceSubtask.getLibtemplateid() != null ? serviceSubtask.getLibtemplateid().intValue() : null); ServiceSubtaskDetail serviceSubtaskDetail = DtoConversionUtils.sourceToTarget(serviceSubtaskDetailVO, ServiceSubtaskDetail.class); //先用subid和scriptid查询一下是否存在，如果存在则更新，不存在则插入 ServiceSubtaskDetailDTO existServiceSubtaskDetail = serviceSubtaskDetailMapper.isExistServiceSubtaskDetail(serviceSubtaskDetailVO.getSubId(), serviceSubtaskDetailVO.getScriptid()); if (ObjectUtils.isNotEmpty(existServiceSubtaskDetail)) { serviceSubtaskDetail.setId(existServiceSubtaskDetail.getId()); serviceSubtaskDetail.setUpdateTime(new Date()); return serviceSubtaskDetailMapper.updateServiceSubtaskDetail(serviceSubtaskDetail); } else { return serviceSubtaskDetailMapper.insertServiceSubtaskDetail(serviceSubtaskDetail); } } public String scanGenerateSubtask(ServiceTask serviceTaskVo) { String content = ""; String ip = localIP; ServiceTask serviceTask = new ServiceTask(); serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceTaskVo.getTaskid()); if (ObjectUtils.isNotEmpty(serviceTask)) { try { ServiceTaskdept serviceTaskdept = new ServiceTaskdept(); if (ObjectUtils.isNotEmpty(serviceTaskVo.getDeptcode())) { serviceTaskdept.setDeptType("1"); serviceTaskdept.setDeptCode(serviceTaskVo.getDeptcode()); } if (ObjectUtils.isNotEmpty(serviceTaskVo.getLeavehospitaldistrictcode())) { serviceTaskdept.setDeptType("2"); serviceTaskdept.setDeptCode(serviceTaskVo.getLeavehospitaldistrictcode()); } serviceTaskdept.setServiceType(serviceTask.getServiceType()); serviceTaskdept.setOrgid(serviceTask.getOrgid()); serviceTaskdept.setTaskId(serviceTaskVo.getTaskid()); List serviceTaskdepts = serviceTaskdeptService.selectServiceTaskdeptList(serviceTaskdept); if (!CollectionUtils.isEmpty(serviceTaskdepts)) { PatArchive patArchive = new PatArchive(); patArchive.setId(999999999L); patArchive.setName("虚拟患者"); //封装serviceSubtask ServiceSubtask serviceSubtask = boxedServiceSubtask(serviceTask, serviceTaskdepts.get(0), patArchive); int i = serviceSubtaskMapper.insertServiceSubtask(serviceSubtask); //根据生成外链 if (ObjectUtils.isNotEmpty(serviceSubtask.getTaskid()) && ObjectUtils.isNotEmpty(serviceSubtask.getPatid()) && ObjectUtils.isNotEmpty(serviceSubtask.getId())) { RSAPublicKeyExample rsaPublicKeyExample = new RSAPublicKeyExample(); String taskId = rsaPublicKeyExample.encryptedData(serviceSubtask.getTaskid().toString(), pub_key); String patid = rsaPublicKeyExample.encryptedData(serviceSubtask.getPatid().toString(), pub_key); String subId = rsaPublicKeyExample.encryptedData(serviceSubtask.getId().toString(), pub_key); ServiceOutPath serviceOutPath = new ServiceOutPath(); serviceOutPath.setParam1(taskId); serviceOutPath.setParam2(patid); serviceOutPath.setParam3(serviceTask.getTaskName()); serviceOutPath.setParam6(subId); serviceOutPath.setCreateTime(new Date()); serviceOutPath.setOrgid(serviceTask.getOrgid()); iServiceOutPathService.insertServiceOutPath(serviceOutPath); String format = String.format("%03X", serviceOutPath.getId()); serviceOutPath.setRadix(format); serviceOutPath.setUpdateTime(new Date()); String url = StringUtils.isNotEmpty(req_path) ? ip + ":" + req_path + "/wt?p=" + format : ip + "/wt?p=" + format; content = url; serviceOutPath.setUrl(url); iServiceOutPathService.updateServiceOutPath(serviceOutPath); } } } catch (Exception e) { e.printStackTrace(); log.error("【扫码生成任务】处理异常：{}", e.getMessage()); } } return content; } /** * 满意度趋势查询 * * @param mydTrendReqVO * @return */ @Override public List mydTrend(MydTrendReqVO mydTrendReqVO) { List list = serviceSubtaskMapper.mydTrend(mydTrendReqVO.getStartFinishTime(), mydTrendReqVO.getEndFinishTime(), mydTrendReqVO.getType()); if (mydTrendReqVO.getType().equals("week")) list = getWeekDate(mydTrendReqVO, list); if (mydTrendReqVO.getType().equals("year")) list = getYearDate(mydTrendReqVO, list); if (mydTrendReqVO.getType().equals("month")) list = getMonthDate(mydTrendReqVO, list); if (mydTrendReqVO.getType().equals("day")) list = getDayDate(mydTrendReqVO, list); return list; } @Override public List sltdMydTotalByDimension(MydTrendReqVO mydTrendReqVO) { List list = null; if (mydTrendReqVO.getDimensionType().equals("1")) list = serviceSubtaskMapper.sltdMydTotalByDimension(mydTrendReqVO.getStartFinishTime(), mydTrendReqVO.getEndFinishTime(), mydTrendReqVO.getType()); else if (mydTrendReqVO.getDimensionType().equals("2")) list = serviceSubtaskMapper.sltdMydTotalByYQ(mydTrendReqVO.getStartFinishTime(), mydTrendReqVO.getEndFinishTime(), mydTrendReqVO.getType()); return list; } public ServiceSubtask boxedServiceSubtask(ServiceTask serviceTask, ServiceTaskdept serviceTaskdept, PatArchive patArchive) { ServiceSubtask serviceSubtask = DtoConversionUtils.sourceToTarget(serviceTask, ServiceSubtask.class); serviceSubtask.setTaskid(serviceTask.getTaskid()); if (StringUtils.isNotEmpty(serviceTask.getLibtemplateid())) serviceSubtask.setLibtemplateid(Long.valueOf(serviceTask.getLibtemplateid())); // serviceSubtask.setNurseId(patMedInhosp1.getNurseId()); // serviceSubtask.setNurseName(patMedInhosp1.getNurseName()); // serviceSubtask.setDrcode(patMedInhosp1.getDrcode()); // serviceSubtask.setDrname(patMedInhosp1.getDrname()); if (StringUtils.isNotEmpty(serviceTaskdept.getDeptType()) && serviceTaskdept.getDeptType().equals("1")) { serviceSubtask.setDeptcode(serviceTaskdept.getDeptCode()); serviceSubtask.setDeptname(serviceTaskdept.getDeptName()); } else { serviceSubtask.setLeavehospitaldistrictcode(serviceTaskdept.getDeptCode()); serviceSubtask.setLeavehospitaldistrictname(serviceTaskdept.getDeptName()); } serviceSubtask.setTemplateid(serviceTask.getTemplateid()); serviceSubtask.setTemplatename(serviceTask.getTemplatename()); serviceSubtask.setPatid(patArchive.getId()); serviceSubtask.setSendname(patArchive.getName()); serviceSubtask.setSfzh(patArchive.getIdcardno()); serviceSubtask.setPhone(patArchive.getTelcode()); if (StringUtils.isBlank(patArchive.getTelcode())) serviceSubtask.setPhone(patArchive.getRelativetelcode()); serviceSubtask.setSex(patArchive.getSex()); serviceSubtask.setAge(patArchive.getAge()); serviceSubtask.setSendstate(3L); // serviceSubtask.setManagementDoctor(patMedInhosp1.getManagementDoctor()); // serviceSubtask.setManagementDoctorCode(patMedInhosp1.getManagementDoctorCode()); serviceSubtask.setServiceType(serviceTask.getServiceType()); serviceSubtask.setPreachform(serviceTask.getPreachform()); serviceSubtask.setHospType("8"); serviceSubtask.setCreateTime(new Date()); serviceSubtask.setUpdateTime(new Date()); // serviceSubtask.setCreateBy(patMedInhosp1.getNurseName()); // serviceSubtask.setLeavehospitaldistrictcode(patMedInhosp1.getLeavehospitaldistrictcode()); // serviceSubtask.setLeavehospitaldistrictname(patMedInhosp1.getLeavehospitaldistrictname()); serviceSubtask.setUpdateBy(serviceTask.getUpdateBy()); serviceSubtask.setUpdateTime(new Date()); serviceTask.setSendDay(1L); Date newDate = new Date(); serviceSubtask.setLongSendTime(newDate); serviceSubtask.setVisitTime(newDate); return serviceSubtask; } /** * Ai 匹配选项 * * @param questionText * @param voiceText * @param options * @return */ @Override public Integer matchOptionIndex(String url, String questionText, String voiceText, List options, String uuid) { JSONObject jsonObject = new JSONObject(); jsonObject.put("userQuestion", questionText); jsonObject.put("userAnswer", voiceText); jsonObject.put("options", options); jsonObject.put("uuid", uuid); String jsonString = jsonObject.toJSONString(); String result = null; // String url = "http://localhost:8099/matchOptionIndex"; if (StringUtils.isNotEmpty(url)) { try { Map headers = new HashMap<>(); headers.put("Content-Type", "application/json"); result = HttpUtils.sendPostByHeader(url, jsonString, headers); } catch (Exception e) { log.error("AI识别失败", e); } } if (StringUtils.isNotEmpty(result) && result.matches("^-?\\d+$")) { return Integer.parseInt(result); } else { return -1; } } public PhoneCallBackSHVO getFirstQues(PhoneCallReqYQVO phoneCallReqYQVO) { //用于返回 PhoneCallBackSHVO phoneCallBackSHVO = new PhoneCallBackSHVO(); //根据手机号获取用户的的子任务信息 ServiceSubtaskEntity serviceSubtaskVO = new ServiceSubtaskEntity(); serviceSubtaskVO.setPhone(phoneCallReqYQVO.getPhone()); serviceSubtaskVO.setType("1"); serviceSubtaskVO.setSendstate(2L); List serviceSubtasks = serviceSubtaskMapper.selectServiceSubtaskList(serviceSubtaskVO); if (CollectionUtils.isNotEmpty(serviceSubtasks)) { ServiceSubtask serviceSubtask = serviceSubtasks.get(0); IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid()); //通过任务模板中的"第一次问题编号"获取第一个问题; IvrTaskTemplateScript ivrTaskTemplateScript = null; IvrTaskTemplateScript ivrTaskTemplateScript1 = new IvrTaskTemplateScript(); ivrTaskTemplateScript1.setTemplateID(ivrTaskTemplate.getId()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript1); for (IvrTaskTemplateScript ivrTaskTemplateScript2 : ivrTaskTemplateScripts) { if (ivrTaskTemplate.getFirstQuestionNum() == Long.valueOf(ivrTaskTemplateScript2.getSort())) { ivrTaskTemplateScript = ivrTaskTemplateScript2; break; } } //获取开场白 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackSHVO.setSubId(serviceSubtask.getId()); phoneCallBackSHVO.setScriptId(ivrTaskTemplateScript.getId()); phoneCallBackSHVO.setSort(ivrTaskTemplateScript.getSort()); phoneCallBackSHVO.setTaskTemplateid(ivrTaskTemplateScript.getTemplateID()); phoneCallBackSHVO.setScriptContent(serviceTask.getKcb() + "," + ivrTaskTemplateScript.getScriptContent()); } return phoneCallBackSHVO; } /** * 三汇ASR结果处理 * * @param phoneCallResultYQVO * @return */ public PhoneCallBackSHVO processResust(PhoneCallResultYQVO phoneCallResultYQVO) { PhoneCallBackSHVO phoneCallBackSHVO = new PhoneCallBackSHVO(); //通过scriptid，获取所有的结果 String url = configService.selectConfigByKey("sys.voice.match.ai.url", phoneCallResultYQVO.getOrgid()); ServiceSubtask serviceSubtask = serviceSubtaskMapper.selectServiceSubtaskById(phoneCallResultYQVO.getSubId()); IvrTaskTemplate ivrTaskTemplate = ivrTaskTemplateService.selectIvrTaskTemplateByID(serviceSubtask.getTemplateid()); IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = iIvrTaskTemplateScriptService.getTaskTempScriptInfoByid(Long.valueOf(phoneCallResultYQVO.getScriptId())); Integer i = matchOptionIndex(url, phoneCallResultYQVO.getScriptContent(), phoneCallResultYQVO.getAsrResult(), ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList(), phoneCallResultYQVO.getUuid()); if (i >= 0) { String optiondesc = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(i).getOptiondesc(); //将患者的回答写进service_subtask_detail中 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ivrTaskTemplateScriptVO.setQuestionResult(optiondesc); PhoneCallReqYQVO phoneCallReqYQVO = new PhoneCallReqYQVO(); phoneCallReqYQVO.setTaskid("" + serviceSubtask.getId()); phoneCallReqYQVO.setPhone(phoneCallResultYQVO.getPhone()); phoneCallReqYQVO.setAsrtext(phoneCallResultYQVO.getAsrResult()); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallResultYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallResultYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript(); ivrTaskTemplateScript.setTemplateID(ivrTaskTemplateScriptVO.getTemplateID()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript); //获取下一题 for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) { ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackSHVO.setScriptContent(serviceTask.getJsy()); phoneCallBackSHVO.setTaskTemplateid(script.getTemplateID()); phoneCallBackSHVO.setSort(script.getSort()); phoneCallBackSHVO.setScriptId(script.getId()); phoneCallBackSHVO.setSubId(serviceSubtask.getId()); phoneCallBackSHVO.setStatus("0"); } else if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) { phoneCallBackSHVO.setScriptContent(script.getScriptContent()); phoneCallBackSHVO.setTaskTemplateid(script.getTemplateID()); phoneCallBackSHVO.setSort(script.getSort()); phoneCallBackSHVO.setScriptId(script.getId()); phoneCallBackSHVO.setSubId(serviceSubtask.getId()); break; } } //把缓存清除 redisCache.deleteObject(phoneCallResultYQVO.getSubId() + "-" + phoneCallResultYQVO.getScriptId()); } else { //再将重复询问 //记录一下这个问题被问题的次数 Object cacheObject = redisCache.getCacheObject(phoneCallResultYQVO.getSubId() + "-" + phoneCallResultYQVO.getScriptId()); if (cacheObject == null || (Integer) cacheObject < ivrTaskTemplate.getMateNum()) { // 获取选项集合中的 optiondesc 用于引导患者 List optionList = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList(); String optionDescStr = ""; if (optionList != null && !optionList.isEmpty()) { optionDescStr = optionList.stream().map(IvrTaskTemplateTargetoption::getTargetvalue).filter(StringUtils::isNotEmpty).collect(Collectors.joining("或")); } String scriptContent = "请问" + phoneCallResultYQVO.getScriptContent(); if (StringUtils.isNotEmpty(optionDescStr)) { scriptContent += "，你可以回答：" + optionDescStr; } phoneCallBackSHVO.setScriptContent(scriptContent); phoneCallBackSHVO.setTaskTemplateid(phoneCallResultYQVO.getTaskTemplateid()); phoneCallBackSHVO.setSort(phoneCallResultYQVO.getSort()); phoneCallBackSHVO.setScriptId(phoneCallResultYQVO.getScriptId()); phoneCallBackSHVO.setSubId(phoneCallResultYQVO.getSubId()); if (cacheObject == null) redisCache.setCacheObject(phoneCallResultYQVO.getSubId() + "-" + phoneCallResultYQVO.getScriptId(), 1, 120, TimeUnit.MINUTES); else redisCache.setCacheObject(phoneCallResultYQVO.getSubId() + "-" + phoneCallResultYQVO.getScriptId(), (Integer) cacheObject + 1, 120, TimeUnit.MINUTES); } else if ((Integer) cacheObject >= ivrTaskTemplate.getMateNum()) { //如果已经问了规定次数，就不问了，继续问下一题（这个要商量一下，是继续问下一题，还是停了，是不是要做个开关） IvrTaskTemplateScript ivrTaskTemplateScript = new IvrTaskTemplateScript(); ivrTaskTemplateScript.setTemplateID(ivrTaskTemplateScriptVO.getTemplateID()); List ivrTaskTemplateScripts = iIvrTaskTemplateScriptService.selectIvrTaskTemplateScriptList(ivrTaskTemplateScript); //获取下一题 for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) { phoneCallBackSHVO.setScriptContent(script.getScriptContent()); phoneCallBackSHVO.setTaskTemplateid(script.getTemplateID()); phoneCallBackSHVO.setSort(script.getSort()); phoneCallBackSHVO.setScriptId(script.getId()); phoneCallBackSHVO.setSubId(serviceSubtask.getId()); break; } } //把缓存清除 redisCache.deleteObject(phoneCallResultYQVO.getSubId() + "-" + phoneCallResultYQVO.getScriptId()); } } return phoneCallBackSHVO; } public PhoneCallBackYQVO AiMatch(String url, PhoneCallReqYQVO phoneCallReqYQVO, PhoneCallBackYQVO phoneCallBackYQVO, IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO, ServiceSubtask serviceSubtask, IvrTaskTemplate ivrTaskTemplate, List ivrTaskTemplateScripts, String scriptId, Integer flag, String uuid) { PhoneCallBackYQVO back = null; List options = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList(); String voiceText = phoneCallReqYQVO.getAsrtext(); String questionText = StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent(); Integer matched = -1; log.info("AI匹配:url = {},questionText = {},voiceText = {},options = {},uuid ={}", url,questionText,voiceText,options,uuid); matched = matchOptionIndex(url, questionText, voiceText, options, uuid); //说明匹配正确了 if (matched != null && matched >= 0) { IvrTaskTemplateTargetoption chosenOption = options.get(matched); //这里应该先判断类型，去再修改，设置IsUserOperation是单选题的改法 log.info("匹配正确了吗--------------"); chosenOption.setIsUserOperation(1); serviceTaskScriptTargetoptionMapper.updateIvrTaskTemplateTargetoption(chosenOption); //将患者的回签写进service_subtask_detail中 ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ivrTaskTemplateScriptVO.setQuestionResult(chosenOption.getOptiondesc()); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); //判断一下当前的问题是不是满意度问题，并且dutyDeptCode是否有值，并且选项是不是异常选项，如果全符合，则往满意度问题异常表新增 if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getDutyDeptCode()) && 1 == chosenOption.getIsabnormal()) { ServiceSubtaskDetailTrace subtaskDetailTrace = new ServiceSubtaskDetailTrace(); //用taskid、subid和scriptid去获取detailid ServiceSubtaskDetail ssd = new ServiceSubtaskDetail(); ssd.setSubId(serviceSubtask.getId()); ssd.setTaskid(serviceSubtask.getTaskid()); ssd.setScriptid(StringUtils.isNotEmpty(scriptId) ? Long.valueOf(scriptId) : null); List serviceSubtaskDetails = serviceSubtaskDetailMapper.selectServiceSubtaskDetailList(ssd); subtaskDetailTrace.setDetailId(CollectionUtils.isNotEmpty(serviceSubtaskDetails) ? serviceSubtaskDetails.get(0).getId() : null); subtaskDetailTrace.setSubId(serviceSubtask.getId()); subtaskDetailTrace.setTaskid(serviceSubtask.getTaskid()); subtaskDetailTrace.setTemplateid(ivrTaskTemplateScriptVO.getId()); subtaskDetailTrace.setTemplatequestionnum(ivrTaskTemplateScriptVO.getScriptno()); subtaskDetailTrace.setSwitchid(chosenOption.getId()); subtaskDetailTrace.setQuestiontext(ivrTaskTemplateScriptVO.getScriptContent()); subtaskDetailTrace.setQuestionvoice(null); subtaskDetailTrace.setCategoryname(ivrTaskTemplateScriptVO.getScriptAssortname()); subtaskDetailTrace.setCategoryid(ivrTaskTemplateScriptVO.getScriptAssortid()); //获取所有选项 String optionDescStr = Optional.ofNullable(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList()).filter(list -> !list.isEmpty()).map(list -> list.stream().map(IvrTaskTemplateTargetoption::getOptiondesc).filter(Objects::nonNull).collect(Collectors.joining("&"))).orElse(""); subtaskDetailTrace.setTargetid(chosenOption.getId()); subtaskDetailTrace.setTargetvalue(optionDescStr); subtaskDetailTrace.setMatchedtext(chosenOption.getOptiondesc()); subtaskDetailTrace.setValueType(serviceSubtaskDetails.get(0).getValueType()); subtaskDetailTrace.setTemplateType(1); SvyLibScriptCategory svyLibScriptCategory = svyLibScriptCategoryMapper.selectSvyLibScriptCategoryById(ivrTaskTemplateScriptVO.getScriptAssortid()); subtaskDetailTrace.setType(svyLibScriptCategory.getType()); subtaskDetailTrace.setScriptid(ivrTaskTemplateScriptVO.getId()); subtaskDetailTrace.setAsrtext(phoneCallReqYQVO.getAsrtext()); subtaskDetailTrace.setRecordpath(phoneCallReqYQVO.getRecordpath()); subtaskDetailTrace.setPatid(serviceSubtask.getPatid()); JSONObject patdescJson = new JSONObject(); patdescJson.put("sendname", serviceSubtask.getSendname()); patdescJson.put("phone", serviceSubtask.getPhone()); patdescJson.put("age", serviceSubtask.getAge()); patdescJson.put("sex", serviceSubtask.getSex() != null ? serviceSubtask.getSex() == 1 ? "男" : "女" : null); subtaskDetailTrace.setPatdesc(patdescJson.toJSONString()); subtaskDetailTrace.setTodeptcode(ivrTaskTemplateScriptVO.getDutyDeptCode()); subtaskDetailTrace.setTodeptname(ivrTaskTemplateScriptVO.getDutyDeptName()); subtaskDetailTrace.setOrgid(serviceSubtask.getOrgid()); subtaskDetailTrace.setHandleFlag("0"); subtaskDetailTrace.setGuid(phoneCallReqYQVO.getGuid()); subtaskDetailTrace.setCreateTime(new Date()); subtaskDetailTrace.setUpdateTime(new Date()); subtaskDetailTrace.setOrgid(phoneCallReqYQVO.getOrgid()); traceService.insertServiceSubtaskDetailTtrace(subtaskDetailTrace); } //判断一下，这个选项结果是不是还有继续问下去的必要，例如选项结果是别人不想继续回答问题，就要结束掉 if (chosenOption.getIsEnd() == 1) { redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); back = phoneCallBackYQVO; return back; } flag = 1; //将当前前的播报状态删除，给下一题让位 redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); // //获取下一题 log.error("获取下一题的信息：{}", ivrTaskTemplateScriptVO); //branchFlag为null时按分支0处理，避免NPE if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) && ivrTaskTemplateScriptVO.getNextScriptno() != null && ivrTaskTemplateScriptVO.getNextScriptno() != 0) { Long nextQuestion = null; if ("1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) { nextQuestion = chosenOption.getNextQuestion(); //更新分数 double score = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); score = BigDecimal.valueOf(score).add(new BigDecimal(chosenOption.getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score); } else { nextQuestion = ivrTaskTemplateScriptVO.getNextScriptno(); //更新分数 Object obj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); Double score = (obj == null ? new Double(0.00) : new Double(((Double) obj).doubleValue())); score = BigDecimal.valueOf(score).add(new BigDecimal(String.valueOf(chosenOption.getScore()))).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); } if (nextQuestion == null || nextQuestion == 0L) { //如果下一题为空，或者为0，则挂机 ServiceSubtask ss = new ServiceSubtask(); ss.setId(serviceSubtask.getId()); ss.setSendstate(6L); ss.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(ss); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "noVoice"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask.getJsy()); //明细在本题匹配成功时已落库（见上方 saveQuestionAnswerPhone），这里不再重复保存 back = phoneCallBackYQVO; return back; } for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (script.getSort() == nextQuestion.intValue()) { phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent(); log.error("下一题问题：{}", scriptContent); log.error("下一题的子任务是：{}", serviceSubtask); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); //将该患者的Redis中的题目ID，进行修改 redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES); //删除无响应 redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); } } //下一题脚本没找到时，兜底重问当前题，避免调用方误判为未处理而退回正则识别 if (StringUtils.isEmpty(phoneCallBackYQVO.getValue())) { log.error("下一题脚本未找到，重问当前题，nextQuestion：{}", nextQuestion); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, questionText)); } back = phoneCallBackYQVO; return back; } else if (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0) { ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); //更新一下分数 double score = 0.0; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (double) scoreObj; serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setSendstate(6L); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //设置结束语 phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); Long id = serviceSubtask.getId(); Map map = delRedisValue(null, id.toString()); log.error("map的值为：{}", map); if (ObjectUtils.isNotEmpty(map)) redisCache.setCacheObject(map.get("cacheName"), map.get("val")); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "PlayEventCallbackPlaystop"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); //结束语已拼进返回值，挂机由平台按返回值执行 back = phoneCallBackYQVO; return back; } } else { //AI没有匹配上：由AI分支自己按"没问清就重问"的次数处理，不再退回正则识别 log.info("ai没有匹配上----------------------------"); //没匹配上也要把患者说的话记录下来（matchedtext置空，与正则路径口径一致） ServiceSubTaskDetailReq serviceSubTaskDetailReq = new ServiceSubTaskDetailReq(); List serviceSubtaskDetailList = new ArrayList<>(); ServiceSubtaskDetail serviceSubtaskDetail = getServiceSubtaskDetail(phoneCallReqYQVO, ivrTaskTemplateScriptVO, serviceSubtask, ivrTaskTemplate); //修改一下语音路径（改成前端可以访问的，存到数据库中） if (StringUtils.isNotEmpty(serviceSubtaskDetail.getQuestionvoice())) { String questionvoice = serviceSubtaskDetail.getQuestionvoice(); String[] split = questionvoice.split("\\\\"); if (split.length > 0) { String lastPart = split[split.length - 1]; serviceSubtaskDetail.setQuestionvoice(voicePathPrefix + lastPart); } } serviceSubtaskDetailList.add(serviceSubtaskDetail); //如果没有 匹配上，这个必须为null serviceSubtaskDetailList.get(0).setMatchedtext(""); serviceSubTaskDetailReq.setServiceSubtaskDetailList(serviceSubtaskDetailList); serviceSubTaskDetailReq.setGuid(phoneCallReqYQVO.getGuid()); serviceSubTaskDetailReq.setOrgid(phoneCallReqYQVO.getOrgid()); saveQuestionAnswerPhone(serviceSubTaskDetailReq); String mateKey = phoneCallReqYQVO.getTaskid().trim() + "&&" + "mate" + "&&" + phoneCallReqYQVO.getUuid(); Integer count = null; Object countObj = redisCache.getCacheObject(mateKey); if (ObjectUtils.isNotEmpty(countObj)) count = (Integer) countObj; if (count != null && count >= ivrTaskTemplate.getMateNum()) { //没匹配次数已经用满，不能再重问了 boolean noNextQuestion = ("0".equals(ivrTaskTemplateScriptVO.getBranchFlag()) || "1".equals(ivrTaskTemplateScriptVO.getBranchFlag())) && (ivrTaskTemplateScriptVO.getNextScriptno() == null || ivrTaskTemplateScriptVO.getNextScriptno() == 0); if (noNextQuestion) { //已经是最后一题，直接挂机 ServiceTask serviceTask1 = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + serviceTask1.getJsy()); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; serviceSubtask.setScore(String.valueOf(score)); serviceSubtask.setFinishtime(new Date()); serviceSubtask.setSendstate(6L); serviceSubtask.setRemark("电话拨打已完成"); serviceSubtaskMapper.updateServiceSubtask(serviceSubtask); //记录状态 setFailPreachForm(serviceSubtask, "3", "电话拨打已完成", "9"); //在redis中保存一下结束语，在调用挂电话的方法时删除 ServiceTask serviceTask = serviceTaskService.selectServiceTaskByTaskid(serviceSubtask.getTaskid()); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "- jsy", serviceTask.getJsy(), 120, TimeUnit.MINUTES); //去redis中，把该子任务ID删除 Long id = serviceSubtask.getId(); Map map = delRedisValue(null, id.toString()); if (ObjectUtils.isNotEmpty(map)) { redisCache.setCacheObject(map.get("cacheName"), map.get("val")); redisCache.deleteObject(serviceSubtask.getId() + "-" + serviceSubtask.getPhone()); redisCache.deleteObject(phoneCallReqYQVO.getUuid() + "SCORE"); } } else { //还有下一题，按nextScriptno继续提问 for (IvrTaskTemplateScript script : ivrTaskTemplateScripts) { if (script.getSort() == ivrTaskTemplateScriptVO.getNextScriptno().intValue()) { phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); String scriptContent = StringUtils.isNotEmpty(script.getIvrtext()) ? script.getIvrtext() : script.getScriptContent(); phoneCallBackYQVO.setValue(phoneCallBackYQVO.getCommonValue() + getObject(serviceSubtask, scriptContent)); //将该患者的Redis中的题目ID，进行修改 redisCache.setCacheObject(phoneCallReqYQVO.getTaskid().trim() + "-" + phoneCallReqYQVO.getPhone().trim(), script.getId().toString(), 120, TimeUnit.MINUTES); //更新一下分数 Double score = null; Object scoreObj = redisCache.getCacheObject(phoneCallReqYQVO.getUuid() + "SCORE"); if (ObjectUtils.isNotEmpty(scoreObj)) score = (Double) scoreObj; score = BigDecimal.valueOf(score).add(new BigDecimal(script.getScore())).doubleValue(); redisCache.setCacheObject(phoneCallReqYQVO.getUuid() + "SCORE", score, 120, TimeUnit.MINUTES); //换题成功，没匹配次数清零 redisCache.deleteObject(mateKey); } } } } else { //还没问满次数，用noMatchText引导患者重答 redisCache.setCacheObject(mateKey, count == null ? 1 : count + 1, 120, TimeUnit.MINUTES); phoneCallBackYQVO.setType("text"); phoneCallBackYQVO.setSilent_interval(ivrTaskTemplate.getSilencetime().intValue()); phoneCallBackYQVO.setValue(ivrTaskTemplateScriptVO.getNoMatchText() + getObject(serviceSubtask, StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrtext()) ? ivrTaskTemplateScriptVO.getIvrtext() : ivrTaskTemplateScriptVO.getScriptContent())); } back = phoneCallBackYQVO; return back; } return back; } /** * 问题结果占比 * * @param sltdMydTotalVO * @param serviceSubtaskRes * @return */ public List getDetailRatio(SltdMydTotalVO sltdMydTotalVO, List serviceSubtaskRes) { List serviceSubtaskDetailRatioExports = null; List serviceTypeList = sltdMydTotalVO.getServiceTypeList(); if (CollectionUtils.isEmpty(serviceTypeList)) { log.warn("getDetailRatio 未传 serviceTypeList，无法统计问题占比"); return serviceSubtaskDetailRatioExports; } // 判断口径：2=随访（按 taskid 统计），6/14=满意度（按 subtask id 统计） boolean hasFollowUp = serviceTypeList.contains("2"); boolean hasSatisfaction = serviceTypeList.contains("6") || serviceTypeList.contains("14"); if (hasFollowUp && hasSatisfaction) { //serviceType，即有随访又有满意度，暂时没法统计 log.warn("getDetailRatio 暂不支持同时统计随访(2)与满意度(6/14)，serviceTypeList={}", serviceTypeList); return serviceSubtaskDetailRatioExports; } if (hasFollowUp) { //获取serviceSubtaskList中的所有taskid List taskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getTaskid).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList()); //同时带上本次导出的子任务 id：让「问题详情占比」只统计这批患者，与「患者随访信息表单」口径一致 List subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).filter(ObjectUtils::isNotEmpty).distinct().collect(Collectors.toList()); serviceSubtaskDetailRatioExports = statQuestionOption(taskIds, sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType(), subtaskIds); } else if (hasSatisfaction) { //满意度统计 （通过 subtask 的 id 去统计） List subtaskIds = serviceSubtaskRes.stream().map(ServiceSubtaskRes::getId).collect(Collectors.toList()); serviceSubtaskDetailRatioExports = statQuestionOptionBySubtaskIds(subtaskIds, sltdMydTotalVO.getStartOutHospTime(), sltdMydTotalVO.getEndOutHospTime(), sltdMydTotalVO.getStartFinishTime(), sltdMydTotalVO.getEndFinishTime(), sltdMydTotalVO.getQuestionContent(), sltdMydTotalVO.getStartScore(), sltdMydTotalVO.getEndScore(), sltdMydTotalVO.getValueType()); } else { log.warn("getDetailRatio 暂不支持的 serviceTypeList={}（仅支持 2 或 6/14）", serviceTypeList); } return serviceSubtaskDetailRatioExports; } //获取任务组信息 private void findServiceTaskScheduleVO(ServiceTaskVO serviceTaskVO) { if (StringUtils.isNotEmpty(serviceTaskVO.getAppltype()) && serviceTaskVO.getAppltype().equals("5")) { //任务组信息 ServiceTaskSchedule schedule = serviceTaskScheduleService.selectByTaskid(serviceTaskVO.getTaskid()); if (ObjectUtils.isNotEmpty(schedule)) { ServiceTaskScheduleVO serviceTaskScheduleVO = DtoConversionUtils.sourceToTarget(schedule, ServiceTaskScheduleVO.class); List scheduleDetailList = serviceTaskScheduleService.selectDetailByScheduleid(schedule.getId()); serviceTaskScheduleVO.setDetailList(scheduleDetailList); serviceTaskVO.setServiceTaskScheduleVO(serviceTaskScheduleVO); } } } @Test public void TestMatch() { String questionText = "您好,请问您是患者本人还是家属？\n"; String voiceText = "我自己"; String matchedText = ""; List options = new ArrayList<>(); IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption1 = new IvrTaskTemplateTargetoption(); ivrTaskTemplateTargetoption1.setTargetvalue("本人"); options.add(ivrTaskTemplateTargetoption1); IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption2 = new IvrTaskTemplateTargetoption(); ivrTaskTemplateTargetoption2.setTargetvalue("家属"); options.add(ivrTaskTemplateTargetoption2); IvrTaskTemplateTargetoption ivrTaskTemplateTargetoption3 = new IvrTaskTemplateTargetoption(); ivrTaskTemplateTargetoption3.setTargetvalue("其他"); options.add(ivrTaskTemplateTargetoption3); //1-AI识别 String url = configService.selectConfigByKey("sys.voice.match.ai.url"); Integer matched = matchOptionIndex(url, questionText, voiceText, options, "1"); if (ObjectUtils.isNotEmpty(matched)) { if (matched >= 0) { matchedText = options.get(matched).getTargetvalue(); } } log.info("ai匹配成功，匹配结果是:" + matchedText); } private static String trimAll(String s) { if (s == null) { return ""; } int start = 0; int end = s.length(); while (start < end && isBlankChar(s.charAt(start))) { start++; } while (end > start && isBlankChar(s.charAt(end - 1))) { end--; } return s.substring(start, end); } private static Boolean isBlankChar(char c) { return c == '\u3000' // 全角空格 || c == ' ' // 半角空格 || c == '\t' || c == '\n' || c == '\r' || c == '\f' || Character.isWhitespace(c); } private String buildKey(String groupName, String questionText, String option) { return groupName + "\u0001" + questionText + "\u0001" + option; } private static int parseCount(String s) { if (StringUtils.isEmpty(s)) { return 0; } try { return Integer.parseInt(s.trim()); } catch (NumberFormatException e) { return 0; } } private List getWeekDate(MydTrendReqVO mydTrendReqVO, List list) { // 1. 计算总周数（和 SQL 里的公式保持一致） long days = (mydTrendReqVO.getEndFinishTime().getTime() - mydTrendReqVO.getStartFinishTime().getTime()) / (1000L * 60 * 60 * 24); int totalWeeks = (int) (days / 7) + 1; // 2. 已有数据：period -> totalScore Map exist = new HashMap<>(); for (MydTrendReqDTO row : list) { // period 是数字，可能是 Integer / Long / BigDecimal，统一转 int int p = Integer.parseInt(StringUtils.isNotEmpty(row.getPeriod()) ? row.getPeriod() : "0"); exist.put(p, row.getTotalScore() != null ? row.getTotalScore() : "0"); // 下面这行按你的原逻辑保留（虽然看起来有点多余） exist.put(p, String.valueOf(row.getTotalScore() != null ? row.getTotalScore() : 0)); } // 3. 补全 1..totalWeeks List result = new ArrayList<>(totalWeeks); // 获取整体的开始时间 long startTimeMillis = mydTrendReqVO.getStartFinishTime().getTime(); long endTimeMillis = mydTrendReqVO.getEndFinishTime().getTime(); long oneWeekMillis = 7L * 24 * 60 * 60 * 1000; // 一周的毫秒数 for (int i = 1; i <= totalWeeks; i++) { MydTrendReqDTO row = new MydTrendReqDTO(); row.setPeriod(String.valueOf(i)); row.setTotalScore(exist.getOrDefault(i, "0")); // -------- 新增：设置每周的 startDate 和 endDate -------- // 当前周开始时间 = 整体开始时间 + (i - 1) * 7天 long currentStartMillis = startTimeMillis + (long) (i - 1) * oneWeekMillis; // 当前周结束时间 = 当前周开始时间 + 7天 - 1毫秒（保证是这一周的最后一刻） long currentEndMillis = currentStartMillis + oneWeekMillis - 1; // 如果是最后一周，结束时间不能超过整体的 endTime if (i == totalWeeks) { currentEndMillis = endTimeMillis; } row.setStartDate(new Date(currentStartMillis)); row.setEndDate(new Date(currentEndMillis)); // ---------------------------------------------------- result.add(row); } return result; } private List getYearDate(MydTrendReqVO mydTrendReqVO, List list) { // 获取整体开始和结束时间 Date startTime = mydTrendReqVO.getStartFinishTime(); Date endTime = mydTrendReqVO.getEndFinishTime(); // 1. 计算年份范围 // 使用 Calendar 获取起始年份和结束年份 Calendar cal = Calendar.getInstance(); cal.setTime(startTime); int startYear = cal.get(Calendar.YEAR); cal.setTime(endTime); int endYear = cal.get(Calendar.YEAR); // 总年数 (包含首尾) int totalYears = endYear - startYear + 1; // 2. 已有数据：period -> totalScore (假设 period 存的是年份字符串，如 "2024") Map exist = new HashMap<>(); for (MydTrendReqDTO row : list) { String period = row.getPeriod() != null ? row.getPeriod() : ""; exist.put(period, row.getTotalScore() != null ? row.getTotalScore() : "0"); } // 3. 补全所有年份 List result = new ArrayList<>(totalYears); for (int i = 0; i < totalYears; i++) { int currentYear = startYear + i; String periodKey = String.valueOf(currentYear); MydTrendReqDTO row = new MydTrendReqDTO(); row.setPeriod(periodKey); // 如果没有该年份的数据，默认给 "0" row.setTotalScore(exist.getOrDefault(periodKey, "0")); // -------- 设置该年份的 startDate 和 endDate -------- Calendar yearCal = Calendar.getInstance(); // 设置为该年的 1月1日 00:00:00 yearCal.set(currentYear, Calendar.JANUARY, 1, 0, 0, 0); yearCal.set(Calendar.MILLISECOND, 0); row.setStartDate(yearCal.getTime()); // 设置为该年的 12月31日 23:59:59 yearCal.set(currentYear, Calendar.DECEMBER, 31, 23, 59, 59); yearCal.set(Calendar.MILLISECOND, 999); row.setEndDate(yearCal.getTime()); // ---------------------------------------------------- result.add(row); } return result; } private List getMonthDate(MydTrendReqVO mydTrendReqVO, List list) { // 获取整体开始和结束时间 Date startTime = mydTrendReqVO.getStartFinishTime(); Date endTime = mydTrendReqVO.getEndFinishTime(); // 1. 计算月份范围 Calendar cal = Calendar.getInstance(); cal.setTime(startTime); int startYear = cal.get(Calendar.YEAR); int startMonth = cal.get(Calendar.MONTH); // 注意：Calendar.MONTH 从 0 开始 cal.setTime(endTime); int endYear = cal.get(Calendar.YEAR); int endMonth = cal.get(Calendar.MONTH); // 总月数 = (结束年 - 开始年) * 12 + (结束月 - 开始月) + 1 int totalMonths = (endYear - startYear) * 12 + (endMonth - startMonth) + 1; // 2. 已有数据：period -> totalScore (period 存的是月份字符串，如 "2024-06") Map exist = new HashMap<>(); for (MydTrendReqDTO row : list) { String period = row.getPeriod() != null ? row.getPeriod() : ""; exist.put(period, row.getTotalScore() != null ? row.getTotalScore() : "0"); } // 3. 补全所有月份 List result = new ArrayList<>(totalMonths); Calendar monthCal = Calendar.getInstance(); monthCal.set(startYear, startMonth, 1, 0, 0, 0); monthCal.set(Calendar.MILLISECOND, 0); for (int i = 0; i < totalMonths; i++) { int currentYear = monthCal.get(Calendar.YEAR); int currentMonth = monthCal.get(Calendar.MONTH) + 1; // 转成 1-12 月 // 拼接 period，格式：yyyy-MM，比如 "2024-06" // 如果你希望是 "2024-6"，可以把 String.format 改成 currentMonth String periodKey = String.format("%04d-%02d", currentYear, currentMonth); MydTrendReqDTO row = new MydTrendReqDTO(); row.setPeriod(periodKey); row.setTotalScore(exist.getOrDefault(periodKey, "0")); // -------- 设置该月的 startDate 和 endDate -------- // 当月开始时间：1号 00:00:00.000 Calendar startCal = (Calendar) monthCal.clone(); row.setStartDate(startCal.getTime()); // 当月结束时间：下个月1号 00:00:00.000 减 1 毫秒 Calendar endCal = (Calendar) monthCal.clone(); endCal.add(Calendar.MONTH, 1); endCal.add(Calendar.MILLISECOND, -1); row.setEndDate(endCal.getTime()); // ---------------------------------------------------- result.add(row); // 进入下一个月 monthCal.add(Calendar.MONTH, 1); } return result; } private List getDayDate(MydTrendReqVO mydTrendReqVO, List list) { // 获取整体开始和结束时间 Date startTime = mydTrendReqVO.getStartFinishTime(); Date endTime = mydTrendReqVO.getEndFinishTime(); // 1. 计算总天数 long oneDayMillis = 24L * 60 * 60 * 1000; // 注意：这里只算日期差，不考虑时分秒，否则可能差一天 Calendar startCal = Calendar.getInstance(); startCal.setTime(startTime); startCal.set(Calendar.HOUR_OF_DAY, 0); startCal.set(Calendar.MINUTE, 0); startCal.set(Calendar.SECOND, 0); startCal.set(Calendar.MILLISECOND, 0); Calendar endCal = Calendar.getInstance(); endCal.setTime(endTime); endCal.set(Calendar.HOUR_OF_DAY, 0); endCal.set(Calendar.MINUTE, 0); endCal.set(Calendar.SECOND, 0); endCal.set(Calendar.MILLISECOND, 0); long days = (endCal.getTimeInMillis() - startCal.getTimeInMillis()) / oneDayMillis; int totalDays = (int) days + 1; // 2. 已有数据：period -> totalScore (period 存的是日期字符串，如 "2024-06-01") Map exist = new HashMap<>(); for (MydTrendReqDTO row : list) { String period = row.getPeriod() != null ? row.getPeriod() : ""; exist.put(period, row.getTotalScore() != null ? row.getTotalScore() : "0"); } // 3. 补全所有日期 List result = new ArrayList<>(totalDays); Calendar dayCal = (Calendar) startCal.clone(); for (int i = 0; i < totalDays; i++) { // 拼接 period，格式：yyyy-MM-dd String periodKey = String.format("%04d-%02d-%02d", dayCal.get(Calendar.YEAR), dayCal.get(Calendar.MONTH) + 1, dayCal.get(Calendar.DAY_OF_MONTH)); MydTrendReqDTO row = new MydTrendReqDTO(); row.setPeriod(periodKey); row.setTotalScore(exist.getOrDefault(periodKey, "0")); // -------- 设置该天的 startDate 和 endDate -------- Calendar startOfDay = (Calendar) dayCal.clone(); row.setStartDate(startOfDay.getTime()); Calendar endOfDay = (Calendar) dayCal.clone(); endOfDay.set(Calendar.HOUR_OF_DAY, 23); endOfDay.set(Calendar.MINUTE, 59); endOfDay.set(Calendar.SECOND, 59); endOfDay.set(Calendar.MILLISECOND, 999); row.setEndDate(endOfDay.getTime()); // ---------------------------------------------------- result.add(row); // 进入下一天 dayCal.add(Calendar.DAY_OF_MONTH, 1); } return result; } /** * 门诊满意度综合得分排名（按科室或病区） *

* 综合满意度 = Σ(评分明细权重) / 评分明细条数 × 100%， * 权重只取 1、0.8、0.6、0.4、0.2 五档（很满意、满意、一般、不满意、很不满意）。 * * @param mzMydScoreRankVO 查询条件 * @return 排名结果，名次从 1 开始顺序编号 */ @Override public List mzMydScoreRank(MzMydScoreRankVO mzMydScoreRankVO) { if (StringUtils.isEmpty(mzMydScoreRankVO.getDimensionType())) { mzMydScoreRankVO.setDimensionType("1"); } if (CollectionUtils.isEmpty(mzMydScoreRankVO.getServiceTypes())) { List list=new ArrayList<>(Arrays.asList("14")); mzMydScoreRankVO.setServiceTypes(list); } List list = serviceSubtaskMapper.selectMzMydScoreRank(mzMydScoreRankVO); if (CollectionUtils.isEmpty(list)) { return new ArrayList<>(); } // 名次：SQL 已按综合得分降序返回，这里顺序编号 for (int i = 0; i < list.size(); i++) { list.get(i).setRank(i + 1); } return list; } private String getWXCode(String idcard, String url, String taskName, String taskDesc, String phone, String setPatientname, String setPatientid, List wxqqxx) { XinHuaWXReq xinHuaWXReq = new XinHuaWXReq(); xinHuaWXReq.setIdcard(idcard); xinHuaWXReq.setUrl(url); xinHuaWXReq.setPatientid(setPatientid); xinHuaWXReq.setPatientname(setPatientname); xinHuaWXReq.setMobile(phone); xinHuaWXReq.setMedcardno(null); xinHuaWXReq.setTitlename(taskName); xinHuaWXReq.setContent(taskDesc); xinHuaWXReq.setAppid(wxqqxx.get(1)); log.info("【getWXCode】微信公众号请求参数：{}", xinHuaWXReq); String body = new Gson().toJson(xinHuaWXReq); String encode = encode(wxqqxx.get(2).concat(body)); Map headerMap = new HashMap<>(); headerMap.put("sign", encode); String result = HttpUtils.sendPostByHeader(wxqqxx.get(3), body, headerMap); log.info("【getWXCode】微信公众号返回参数：{}", result); JSONObject jsonObject = JSONObject.parseObject(result); String code = (String) jsonObject.toString(); return code; } public String encode(String arg) { if (arg == null) { arg = ""; } MessageDigest md5 = null; try { md5 = MessageDigest.getInstance("MD5"); md5.update(arg.getBytes("UTF-8")); } catch (Exception e) { e.printStackTrace(); } return toHex(md5.digest()); } }