package com.ruoyi.web.controller.hanler; import com.alibaba.fastjson2.JSON; import com.fasterxml.jackson.databind.ObjectMapper; import com.google.gson.Gson; import com.ruoyi.common.core.redis.RedisCache; import com.ruoyi.common.utils.StringUtils; import com.smartor.domain.*; import com.smartor.mapper.IvrLibaExtemplatescriptMapper; import com.smartor.service.IIvrLibaTemplateService; import com.smartor.service.IIvrTaskTemplateService; import lombok.extern.slf4j.Slf4j; import org.springframework.beans.factory.annotation.Autowired; import org.springframework.stereotype.Component; import org.springframework.web.socket.BinaryMessage; import org.springframework.web.socket.CloseStatus; import org.springframework.web.socket.TextMessage; import org.springframework.web.socket.WebSocketSession; import org.springframework.web.socket.handler.AbstractWebSocketHandler; import java.io.IOException; import java.nio.charset.StandardCharsets; import java.util.*; import java.util.concurrent.ConcurrentHashMap; import java.util.concurrent.TimeUnit; import java.util.regex.Matcher; import java.util.regex.Pattern; @Slf4j @Component public class ChatWebSocketHandler extends AbstractWebSocketHandler { private static RedisCache redisCache; private static IIvrTaskTemplateService ivrTaskTemplateService; private static IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper; // 用于存储用户ID和WebSocketSession的映射关系 private static Map sessions = new ConcurrentHashMap<>(); @Autowired public void setIEMapper(IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper) { ChatWebSocketHandler.ivrLibaExtemplatescriptMapper = ivrLibaExtemplatescriptMapper; } @Autowired public void setTodayReaderService(IIvrTaskTemplateService ivrTaskTemplateService) { ChatWebSocketHandler.ivrTaskTemplateService = ivrTaskTemplateService; } @Autowired public void setRedisCache(RedisCache redisCache) { ChatWebSocketHandler.redisCache = redisCache; } @Override public void afterConnectionEstablished(WebSocketSession session) throws Exception { // 获取用户ID,可以从session中获取或者通过其他方式获取 String userId = extractUserId(session); // 将用户ID和WebSocketSession存储到映射表中 sessions.put(userId, session); } @Override protected void handleTextMessage(WebSocketSession session, TextMessage message) throws Exception { // 处理收到的消息 String userId = extractUserId(session); String payload = message.getPayload().toString(); log.info("-----------------:{}", payload); // 解析消息类型 ObjectMapper mapper = new ObjectMapper(); SocketMessage parsedMessage = mapper.readValue(payload, SocketMessage.class); if (parsedMessage != null) { sendMessageToUser(parsedMessage.getUserId(), parsedMessage); } } @Override protected void handleBinaryMessage(WebSocketSession session, BinaryMessage message) throws Exception { log.info("发送二进制"); } @Override public void afterConnectionClosed(WebSocketSession session, CloseStatus status) throws Exception { // 关闭连接时,从映射表中移除对应的用户ID和WebSocketSession String userId = extractUserId(session); sessions.remove(userId); } @Override public void handleTransportError(WebSocketSession session, Throwable exception) throws Exception { // 处理传输错误,例如连接断开或发生异常 String userId = extractUserId(session); sessions.remove(userId); } @Override public boolean supportsPartialMessages() { // 支持部分消息处理 return false; } private String extractUserId(WebSocketSession session) { // 在实际情况下,你可以根据需要从session中提取用户ID,可以直接拿当前登际人的userId String userId = session.getUri().getQuery().split("=")[1]; // return session.getAttributes().get("userId").toString(); return userId; } private void sendMessageToUser(String userId, SocketMessage socketMessage) throws IOException { WebSocketSession session = sessions.get(userId); if (session != null && session.isOpen()) { if (socketMessage.getTemplateId() != null) { //通过模板ID获取模板问题 IvrTaskTemplateVO ivrTaskTemplateVO = new IvrTaskTemplateVO(); ivrTaskTemplateVO.setId(socketMessage.getTemplateId()); IvrTaskTemplateVO ivrTaskTemplateVO1 = ivrTaskTemplateService.selectInfoByCondition(ivrTaskTemplateVO); redisCache.setCacheObject(userId + "ivrTaskTemplateVO1", ivrTaskTemplateVO1, 120, TimeUnit.MINUTES); //将查出来的问题,放到全局变量中去 List ivrTaskTemplateScriptVOList = ivrTaskTemplateVO1.getIvrTaskTemplateScriptVOList(); //根据序号进行排序 Collections.sort(ivrTaskTemplateScriptVOList, Comparator.comparing(IvrTaskTemplateScriptVO::getTargetid)); //将查出来的数据放到redis中 redisCache.setCacheObject(userId + "ivrTaskTemplateScriptVOList", ivrTaskTemplateScriptVOList, 120, TimeUnit.MINUTES); //用来返回调查的总结果 redisCache.setCacheObject(userId + "backQuset", new ArrayList<>(), 120, TimeUnit.MINUTES); //用来记录无声响应次数 redisCache.setCacheObject(userId + "noVoice", 0, 120, TimeUnit.MINUTES); //用来记录无匹配次数 redisCache.setCacheObject(userId + "mateNum", 0, 120, TimeUnit.MINUTES); //用来记录整个问卷是否结束 0 :未结束 1:结束 redisCache.setCacheObject(userId + "isOver", 0, 120, TimeUnit.MINUTES); //用来返回当前需要问的问题信息 QuestionMessage returnQues = new QuestionMessage(); for (IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO : ivrTaskTemplateScriptVOList) { if (ivrTaskTemplateScriptVO.getTargetid() == ivrTaskTemplateVO1.getFirstQuestionNum().intValue()) //获取第一题的问题 returnQues.setNowQuestion(ivrTaskTemplateScriptVO); // returnQues.setCode(ivrTaskTemplateScriptVO.getTargetid() + 1); } // 设置开场白 returnQues.setKcb(ivrTaskTemplateVO1.getRevisitBefore()); //记录响应 redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); } else { //获取socketMessage里的QuestionMessage,对答案进行处理然后,再问下一道 Gson gson = new Gson(); if (!StringUtils.isEmpty(socketMessage.getContent())) { socketMessage.setQuestionMessage(gson.fromJson(socketMessage.getContent(), QuestionMessage.class)); } QuestionMessage questionMessage = socketMessage.getQuestionMessage(); List ivrTaskTemplateScriptVOList = redisCache.getCacheObject(userId + "ivrTaskTemplateScriptVOList"); //根据前端传回的条件,获取当前题目 IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO = questionMessage.getNowQuestion(); if (ivrTaskTemplateScriptVO.getId() == null) { QuestionMessage returnQues = redisCache.getCacheObject(userId + "returnQues"); ivrTaskTemplateScriptVO = returnQues.getNowQuestion(); } //获取模板信息 IvrTaskTemplateVO ivrTaskTemplateVO1 = redisCache.getCacheObject(userId + "ivrTaskTemplateVO1"); if (StringUtils.isEmpty(questionMessage.getContent())) { //调用ivrTaskTemplateScriptVO中的slienceText(静默话术) Integer noVoice = redisCache.getCacheObject(userId + "noVoice"); //实际静默次数是否 等于 模板中配置的次数 if (noVoice == ivrTaskTemplateVO1.getNoVoiceNum().intValue()) { //用来返回调查的总结果 List backQuset = new ArrayList<>(); backQuset.add(ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "backQuset", backQuset, 120, TimeUnit.MINUTES); //如果几次都没响应,就下一题(需要先判断是否有下一题) if (ivrTaskTemplateScriptVO.getTargetid() == ivrTaskTemplateScriptVOList.size()) { //如果下一题没有了,就结束了 QuestionMessage returnQues = new QuestionMessage(); // returnQues.setCode(null); List backQusetRedis = redisCache.getCacheObject(userId + "backQuset"); returnQues.setContent(JSON.toJSONString(backQusetRedis)); returnQues.setJsy(ivrTaskTemplateVO1.getRevisitAfter()); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "isOver", 1, 120, TimeUnit.MINUTES); } else { //如果有下一题,就根据当前teagetID+1 获取下一题 QuestionMessage returnQues = getNextQuestion(ivrTaskTemplateScriptVOList, ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "noVoice", 0, 120, TimeUnit.MINUTES); } } else { //实际静默次数是否 不等于 模板中配置的次数 // QuestionMessage returnQues = redisCache.getCacheObject(userId + "returnQues"); // returnQues.setContent(null); // redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); Integer noVoice2 = redisCache.getCacheObject(userId + "noVoice"); noVoice2 = noVoice2 + 1; redisCache.setCacheObject(userId + "noVoice", noVoice2, 120, TimeUnit.MINUTES); } } else { //通过valueType判断是什么题型(值类型(1 选项 2 文本 3 数值)) if (ivrTaskTemplateScriptVO.getValueType() == 2 || ivrTaskTemplateScriptVO.getValueType() == 3) { ivrTaskTemplateScriptVO.setQuestionResult(questionMessage.getContent()); List backQusetList = redisCache.getCacheObject(userId + "backQuset"); //匹配完成后,将结果保存到新的数组 backQusetList.add(ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "backQuset", backQusetList, 120, TimeUnit.MINUTES); //将静默置为0 redisCache.setCacheObject(userId + "noVoice", 0, 120, TimeUnit.MINUTES); //获取下一题 Long nextQuestion = ivrTaskTemplateScriptVO.getTargetid() + 1; if (nextQuestion > ivrTaskTemplateScriptVOList.size()) { //如果下一题没有了,就结束了 QuestionMessage returnQues = new QuestionMessage(); List backQusetRedis = redisCache.getCacheObject(userId + "backQuset"); returnQues.setContent(JSON.toJSONString(backQusetRedis)); returnQues.setJsy(ivrTaskTemplateVO1.getRevisitAfter()); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "isOver", 1, 120, TimeUnit.MINUTES); } else { for (IvrTaskTemplateScriptVO script : ivrTaskTemplateScriptVOList) { if (script.getTargetid() == nextQuestion) { QuestionMessage returnQues = new QuestionMessage(); returnQues.setNowQuestion(script); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); } } } } else if (ivrTaskTemplateScriptVO.getValueType() == 1) { //对回答的问题,进行正则匹配(这里只针对选择题,其它题型不行)x for (int j = 0; j < ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size(); j++) { //包含 Matcher matcher = null; if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex())) { Pattern pattern = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()); matcher = pattern.matcher(questionMessage.getContent()); } //不包含 Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2())) { Pattern pattern2 = Pattern.compile(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()); matcher2 = pattern2.matcher(questionMessage.getContent()); } log.info("==============================Targetregex的值为:{}, Targetregex2的值为:{}", ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex(), ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()); if (StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { //说明匹配正确了 ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).setIsUserOperation(1); List backQuset = redisCache.getCacheObject(userId + "backQuset"); //匹配完成后,将结果保存到新的数组 backQuset.add(ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "backQuset", backQuset, 120, TimeUnit.MINUTES); //将静默置为0 redisCache.setCacheObject(userId + "noVoice", 0, 120, TimeUnit.MINUTES); //获取下一题 Long nextQuestion = ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().get(j).getNextQuestion(); if (nextQuestion > ivrTaskTemplateScriptVOList.size()) { //如果下一题没有了,就结束了 QuestionMessage returnQues = new QuestionMessage(); List backQusetRedis = redisCache.getCacheObject(userId + "backQuset"); returnQues.setContent(JSON.toJSONString(backQusetRedis)); returnQues.setJsy(ivrTaskTemplateVO1.getRevisitAfter()); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "isOver", 1, 120, TimeUnit.MINUTES); } else { for (IvrTaskTemplateScriptVO script : ivrTaskTemplateScriptVOList) { if (script.getTargetid() == nextQuestion) { QuestionMessage returnQues = new QuestionMessage(); returnQues.setNowQuestion(script); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); break; } } } break; } else { //没有匹配到 Integer mateNum = redisCache.getCacheObject(userId + "mateNum"); //无匹配次数去判断是否到最大询问次数,并且所有的选项都匹配完了 if (mateNum == ivrTaskTemplateVO1.getMateNum().intValue() && j == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1) { //问了最大询问次数后,还是没有匹配上,将结果保存到新的数组 List backQuset = redisCache.getCacheObject(userId + "backQuset"); backQuset.add(ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "backQuset", backQuset, 120, TimeUnit.MINUTES); //如果下一题为空.则新的数据返回,并加上感谢语 if (ivrTaskTemplateScriptVO.getTargetid() < ivrTaskTemplateScriptVOList.size()) { QuestionMessage returnQues = getNextQuestion(ivrTaskTemplateScriptVOList, ivrTaskTemplateScriptVO); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "mateNum", 0, 120, TimeUnit.MINUTES); } else { QuestionMessage returnQues2 = new QuestionMessage(); // returnQues2.setCode(null); List backQusetRedis = redisCache.getCacheObject(userId + "backQuset"); returnQues2.setQuestionList(backQusetRedis); returnQues2.setJsy("感谢您的耐心回答,再见"); redisCache.setCacheObject(userId + "returnQues", returnQues2, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "isOver", 1, 120, TimeUnit.MINUTES); break; } } else if (mateNum < ivrTaskTemplateVO1.getMateNum().intValue() && j == ivrTaskTemplateScriptVO.getIvrTaskScriptTargetoptionList().size() - 1) { //没有问到规定次数 mateNum = mateNum + 1; redisCache.setCacheObject(userId + "mateNum", mateNum, 120, TimeUnit.MINUTES); } } } } //选项匹配完成后,需要再去通过库再进行匹配一次 String extemplateID = ivrTaskTemplateVO1.getSubmoduleID(); String[] split = extemplateID.split(","); List list = Arrays.asList(split); List list1 = new ArrayList<>(); if (StringUtils.isNotEmpty(extemplateID)) { for (String str : list) { list1.add(Long.valueOf(str)); } List ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1); for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) { Matcher matcher = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) { Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex()); matcher = pattern.matcher(questionMessage.getContent()); } Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) { Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2()); matcher2 = pattern2.matcher(questionMessage.getContent()); } log.info("++++++++++++++++++++++++++通用库是否为空:selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2()); if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) { QuestionMessage returnQues = redisCache.getCacheObject(userId + "returnQues"); IvrTaskTemplateScriptVO nowQuestion = returnQues.getNowQuestion(); nowQuestion.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText()); nowQuestion.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav()); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); if (ivrLibaExtemplatescript.getIsEnd() == 1) { //将问题置空 IvrTaskTemplateScriptVO nowQuestion1 = returnQues.getNowQuestion(); nowQuestion1.setScriptContent(null); nowQuestion1.setScriptVoice(null); returnQues.setNowQuestion(nowQuestion1); redisCache.setCacheObject(userId + "returnQues", returnQues, 120, TimeUnit.MINUTES); redisCache.setCacheObject(userId + "isOver", 1, 120, TimeUnit.MINUTES); } } break; } } } } QuestionMessage returnQues = redisCache.getCacheObject(userId + "returnQues"); List backQusetRedis = redisCache.getCacheObject(userId + "backQuset"); returnQues.setQuestionList(backQusetRedis); session.sendMessage(new TextMessage(JSON.toJSONString(returnQues).getBytes(StandardCharsets.UTF_8))); //整个流程是否结束,将redis中的该userId下的数据删除; Integer isOver = redisCache.getCacheObject(userId + "isOver"); if (isOver == 1) { redisCache.deleteObject(userId + "ivrTaskTemplateScriptVOList"); redisCache.deleteObject(userId + "backQuset"); redisCache.deleteObject(userId + "noVoice"); redisCache.deleteObject(userId + "returnQues"); redisCache.deleteObject(userId + "isOver"); redisCache.deleteObject(userId + "ivrTaskTemplateVO1"); try { //断开链接 afterConnectionClosed(session, null); } catch (Exception e) { e.printStackTrace(); } } } } //获取下一题(这个方法不适合选项中的nextQuestion) private QuestionMessage getNextQuestion(List ivrTaskTemplateScriptVOList, IvrTaskTemplateScriptVO ivrTaskTemplateScriptVO) { QuestionMessage returnQues = new QuestionMessage(); for (int j = 0; j < ivrTaskTemplateScriptVOList.size(); j++) { if (ivrTaskTemplateScriptVOList.get(j).getTargetid() == ivrTaskTemplateScriptVO.getTargetid() + 1) { // 对该条templateScriptVO进行处理 returnQues.setNowQuestion(ivrTaskTemplateScriptVOList.get(j)); } } return returnQues; } }