package com.smartor.service.impl; import com.alibaba.fastjson2.JSON; import com.fasterxml.jackson.core.JsonProcessingException; import com.fasterxml.jackson.databind.ObjectMapper; import com.google.gson.Gson; import com.ruoyi.common.core.domain.entity.SysUser; import com.ruoyi.common.core.domain.model.LoginUser; import com.ruoyi.common.core.redis.RedisCache; import com.ruoyi.common.exception.base.BaseException; import com.ruoyi.common.utils.DateUtils; import com.ruoyi.common.utils.DtoConversionUtils; //import com.smartor.config.PhoneUtils; import com.smartor.config.PhoneUtils; import com.smartor.config.RabbitMqConfig; import com.smartor.domain.*; import com.smartor.mapper.*; import com.smartor.service.IIvrTaskService; import com.smartor.service.IIvrTaskSingleService; import lombok.extern.slf4j.Slf4j; import org.apache.commons.collections4.CollectionUtils; import org.apache.commons.lang3.ObjectUtils; import org.apache.commons.lang3.StringUtils; import org.springframework.amqp.rabbit.core.RabbitTemplate; import org.springframework.beans.factory.annotation.Autowired; import org.springframework.stereotype.Service; import org.springframework.transaction.annotation.Transactional; import java.text.SimpleDateFormat; import java.util.*; import java.util.concurrent.TimeUnit; import java.util.regex.Matcher; import java.util.regex.Pattern; /** * 单一任务(随访)Service业务层处理 * * @author ruoyi * @date 2024-02-02 */ @Slf4j @Service public class IvrTaskSingleServiceImpl implements IIvrTaskSingleService { @Autowired private IvrTaskSingleMapper ivrTaskSingleMapper; @Autowired private IIvrTaskService ivrTaskService; @Autowired private IvrLibaTemplateTargetoptionMapper ivrLibaScriptTargetoptionMapper; @Autowired private IvrLibaTemplateScriptMapper ivrLibaTemplateScriptMapper; @Autowired private IvrTaskVisitResultMapper ivrTaskVisitResultMapper; @Autowired private RedisCache redisCache; @Autowired private IvrLibaExtemplatescriptMapper ivrLibaExtemplatescriptMapper; @Autowired private RabbitTemplate rabbitTemplate; /** * 查询单一任务(随访) * * @param id 单一任务(随访)主键 * @return 单一任务(随访) */ @Override public IvrTaskSingle selectIvrTaskcallById(Long id) { return ivrTaskSingleMapper.selectIvrTaskcallById(id); } /** * 查询单一任务(随访)列表 * * @param ivrTaskcall 单一任务(随访) * @return 单一任务(随访) */ @Override public List selectIvrTaskcallList(IvrTaskSingle ivrTaskcall) { return ivrTaskSingleMapper.selectIvrTaskcallList(ivrTaskcall); } @Override public IvrTaskSingleVO queryTaskByCondition(IvrTaskSingle ivrTaskcall) { //定义患者与单一任务关联表集合 List patTaskRelevances = new ArrayList<>(); List list = selectIvrTaskcallList(ivrTaskcall); if (CollectionUtils.isEmpty(list)) { new BaseException("该任务不存在"); } //将查出来的数据倒入IvrTaskcallVO中 IvrTaskSingleVO ivrTaskcallVO2 = DtoConversionUtils.sourceToTarget(list.get(0), IvrTaskSingleVO.class); String sendTimeSlot = list.get(0).getSendTimeSlot(); ObjectMapper objectMapper = new ObjectMapper(); try { //获取到发送时间的集合 if (com.ruoyi.common.utils.StringUtils.isNotEmpty(sendTimeSlot)) { List taskSendTimeVOList = objectMapper.readValue(sendTimeSlot, List.class); ivrTaskcallVO2.setSendTimeslot(taskSendTimeVOList); } //文本变量参数 if (com.ruoyi.common.utils.StringUtils.isNotEmpty(list.get(0).getTextParam())) { Map> textParam = objectMapper.readValue(list.get(0).getTextParam(), Map.class); ivrTaskcallVO2.setTextParam(textParam); } } catch (JsonProcessingException e) { e.printStackTrace(); } for (IvrTaskSingle ivrTaskcall1 : list) { PatTaskRelevance patTaskRelevance = new PatTaskRelevance(); if (!ivrTaskcall1.getHospType().equals("2")) { log.info("随访查询不为出院,{}", ivrTaskcall1.getHospType()); //获取到患者信息,并放入到集合中 patTaskRelevance.setName(ivrTaskcall1.getSendname()); patTaskRelevance.setAge(ivrTaskcall1.getAge()); patTaskRelevance.setSfzh(ivrTaskcall1.getSfzh()); patTaskRelevance.setPhone(ivrTaskcall1.getPhone()); patTaskRelevance.setAddr(ivrTaskcall1.getAddr()); patTaskRelevance.setDiagname(ivrTaskcall1.getDiagname()); patTaskRelevances.add(patTaskRelevance); } if (ivrTaskcall1.getHospType().equals("2")) { log.info("随访查询为出院,{}", ivrTaskcall1.getHospType()); patTaskRelevance.setName(ivrTaskcall1.getSendname()); patTaskRelevance.setAge(ivrTaskcall1.getAge()); patTaskRelevance.setSfzh(ivrTaskcall1.getSfzh()); patTaskRelevance.setPhone(ivrTaskcall1.getPhone()); patTaskRelevance.setAddr(ivrTaskcall1.getAddr()); patTaskRelevance.setDeptName(ivrTaskcall1.getDeptname()); patTaskRelevance.setBedNo(ivrTaskcall1.getBedNo()); patTaskRelevance.setDiagname(ivrTaskcall1.getDiagname()); patTaskRelevances.add(patTaskRelevance); } } ivrTaskcallVO2.setPatTaskRelevances(patTaskRelevances); return ivrTaskcallVO2; } @Override public List patItem(IvrTaskSingle ivrTaskSingle) { return this.selectIvrTaskcallList(ivrTaskSingle); } /** * 新增单一任务(随访) * * @param ivrTaskcall 单一任务(随访) * @return 结果 */ @Override public int insertIvrTaskcall(IvrTaskSingle ivrTaskcall) { ivrTaskcall.setCreateTime(DateUtils.getNowDate()); return ivrTaskSingleMapper.insertIvrTaskcall(ivrTaskcall); } /** * 修改单一任务(随访) * * @param ivrTaskcall 单一任务(随访) * @return 结果 */ @Override public Boolean updateIvrTaskcall(IvrTaskSingle ivrTaskcall) { ivrTaskcall.setUpdateTime(DateUtils.getNowDate()); return ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); } /** * 批量删除单一任务(随访) * * @return 结果 */ @Override public int deleteIvrTaskcallByIds(Long[] ids) { Integer i = 0; for (Long id : ids) { i = ivrTaskSingleMapper.deleteIvrTaskcallById(id); } return i; } /** * 单一任务 * * @return 结果 */ @Transactional(rollbackFor = Exception.class) @Override public int insertOrUpdateTask(IvrTaskSingleVO ivrTaskcallVO) { if (ObjectUtils.isEmpty(ivrTaskcallVO)) { log.info("任务入参为空,请检查入参"); throw new BaseException("任务入参为空,请检查入参"); } Integer integer = 0; if (ivrTaskcallVO.getIsoperation() != null && ivrTaskcallVO.getIsoperation() == 1) { //往任务表中,新增任务 IvrTask ivrTask = DtoConversionUtils.sourceToTarget(ivrTaskcallVO, IvrTask.class); ivrTaskService.insertIvrTask(ivrTask); ivrTaskcallVO.setTaskid(ivrTask.getTaskid().longValue()); //新增 if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getPatTaskRelevances())) { for (PatTaskRelevance patTaskRelevance : ivrTaskcallVO.getPatTaskRelevances()) { //将任务信息新增到宣教任务表中 IvrTaskSingle ivrTaskcall = DtoConversionUtils.sourceToTarget(ivrTaskcallVO, IvrTaskSingle.class); ivrTaskcall.setSendname(patTaskRelevance.getName()); ivrTaskcall.setAge(patTaskRelevance.getAge()); ivrTaskcall.setSfzh(patTaskRelevance.getSfzh()); ivrTaskcall.setPhone(patTaskRelevance.getPhone()); ivrTaskcall.setAddr(patTaskRelevance.getAddr()); ivrTaskcall.setCreateTime(DateUtils.getNowDate()); ivrTaskcall.setTextParam(new Gson().toJson(patTaskRelevance.getTextParam())); if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) { ivrTaskcall.setSendTimeSlot(ivrTaskcallVO.getSendTimeslot().toString()); } ivrTaskSingleMapper.insertIvrTaskcall(ivrTaskcall); integer = ivrTaskcall.getId().intValue(); } } } else if (ivrTaskcallVO.getIsoperation() != null && ivrTaskcallVO.getIsoperation() == 2) { //任务修改 IvrTask ivrTask = DtoConversionUtils.sourceToTarget(ivrTaskcallVO, IvrTask.class); ivrTaskService.updateIvrTask(ivrTask); if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getPatTaskRelevances())) { for (PatTaskRelevance patTaskRelevance : ivrTaskcallVO.getPatTaskRelevances()) { IvrTaskSingle ivrTaskcall = DtoConversionUtils.sourceToTarget(ivrTaskcallVO, IvrTaskSingle.class); ivrTaskcall.setSendname(patTaskRelevance.getName()); ivrTaskcall.setAge(patTaskRelevance.getAge()); ivrTaskcall.setSfzh(patTaskRelevance.getSfzh()); ivrTaskcall.setPhone(patTaskRelevance.getPhone()); ivrTaskcall.setAddr(patTaskRelevance.getAddr()); ivrTaskcall.setCreateTime(DateUtils.getNowDate()); if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) { ivrTaskcall.setSendTimeSlot(ivrTaskcallVO.getSendTimeslot().toString()); } ivrTaskcall.setTextParam(new Gson().toJson(ivrTaskcallVO.getTextParam())); if (patTaskRelevance.getIsoperation() == 2) ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); if (patTaskRelevance.getIsoperation() == 1) ivrTaskSingleMapper.insertIvrTaskcall(ivrTaskcall); integer = ivrTaskcall.getId().intValue(); } } } else if (ivrTaskcallVO.getIsoperation() != null && ivrTaskcallVO.getIsoperation() == 3) { ivrTaskSingleMapper.deleteIvrTaskcallById(ivrTaskcallVO.getId()); integer = ivrTaskcallVO.getId().intValue(); } return integer; } /** * 任务发送 * * @return */ @Override public int heTaskSend(IvrTaskSingleVO ivrTaskcallVO) { //判断任务是否是立即发送 if (ivrTaskcallVO.getSendType().equals("2")) { IvrTaskcallMQ ivrTaskcallMQ = new IvrTaskcallMQ(); ivrTaskcallMQ.setTaskid(ivrTaskcallVO.getTaskid()); ivrTaskcallMQ.setSendType("1"); ivrTaskcallMQ.setTemplateid(ivrTaskcallVO.getTemplateid()); String ivrTaskcallMQJson = JSON.toJSONString(ivrTaskcallMQ); ivrTaskcallMQJson = ivrTaskcallMQJson.substring(1, ivrTaskcallMQJson.length() - 1); //立即发送 rabbitTemplate.convertAndSend(RabbitMqConfig.phone_exchange, RabbitMqConfig.routing_key, ivrTaskcallMQJson, message -> { //注意这里时间可以使long,而且是设置header message.getMessageProperties().setHeader("x-delay", 0); return message; }); } else if (ivrTaskcallVO.getSendType().equals("1")) { //时间段发送 if (CollectionUtils.isNotEmpty(ivrTaskcallVO.getSendTimeslot())) { for (TaskSendTimeVO taskSendTimeVO : ivrTaskcallVO.getSendTimeslot()) { //去SendTimeslot中,获取所有的时间段 List list = new ArrayList<>(); list.add(taskSendTimeVO); //获取开始发送时间 String begantime = taskSendTimeVO.getBegantime(); SimpleDateFormat sdf = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss"); //记录目前到发送时间的毫秒值 (发送时间的毫秒值 - 当前时间的毫秒值) Long milliseconds = 1000L; try { Date date = sdf.parse(begantime); milliseconds = date.getTime() - System.currentTimeMillis(); System.out.println("日期毫秒数:" + milliseconds); } catch (Exception e) { e.printStackTrace(); } IvrTaskcallMQ ivrTaskcallMQ = new IvrTaskcallMQ(); ivrTaskcallMQ.setTaskid(ivrTaskcallVO.getTaskid()); ivrTaskcallMQ.setSendType("1"); ivrTaskcallMQ.setTemplateid(ivrTaskcallVO.getTemplateid()); ivrTaskcallMQ.setSendTimeslot(list); Long finalMilliseconds = milliseconds; String ivrTaskcallMQJson = JSON.toJSONString(ivrTaskcallMQ); ivrTaskcallMQJson = ivrTaskcallMQJson.substring(1, ivrTaskcallMQJson.length() - 1); rabbitTemplate.convertAndSend(RabbitMqConfig.phone_exchange, RabbitMqConfig.routing_key, ivrTaskcallMQJson, message -> { //注意这里时间可以使long,而且是设置header message.getMessageProperties().setHeader("x-delay", finalMilliseconds); return message; }); } //将任务状态修改成执行中 IvrTask ivrTask = new IvrTask(); ivrTask.setTaskid(ivrTaskcallVO.getTaskid()); ivrTask.setSendState("2"); ivrTaskService.updateIvrTask(ivrTask); } } return 0; } @Override public void phoneCallBack(PhoneCallBackVO phoneCallBackVO) { synchronized (new IvrTaskSingleServiceImpl()) { phoneCallBackVO.setTextResult(phoneCallBackVO.getTextResult().substring(0, phoneCallBackVO.getTextResult().length() - 1)); SimpleDateFormat simpleDateFormat1 = new SimpleDateFormat("YYYY-MM-dd HH:mm:ss"); //获取数据 Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid()); if (!aBoolean) { throw new BaseException("该uuid不存在"); } Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup"); PhoneUtils phoneUtils = new PhoneUtils(); if (hangupValue != null && hangupValue == 1) { String date = simpleDateFormat1.format(new Date()); log.info("电话要挂断了: {}", date); //hangupValue == 1 随访结束,直接可以挂电话 phoneUtils.hangup("", "", "", "", "", "", "", phoneCallBackVO.getUuid()); return; } Map map = redisCache.getCacheObject(phoneCallBackVO.getUuid()); IvrTaskSingle ivrTaskcall = (IvrTaskSingle) map.get("ivrTaskSingle"); List ivrLibaTemplateScriptVOs = (List) map.get("ivrLibaTemplateScriptVO"); //将uuid更新到数据库中 ivrTaskcall.setSenduuid(phoneCallBackVO.getUuid()); ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); //获取模板信息 IvrLibaTemplateVO ivrLibaTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "ivrLibaTemplateVO"); //语音识别结果上报接口: 3 Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice"); QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); //将传回的结果放到回复对象中 returnQues.setContent(phoneCallBackVO.getTextResult()); IvrLibaTemplateScriptVO nowQuestion = returnQues.getNowQuestion(); if (StringUtils.isEmpty(returnQues.getContent())) { //无回话 //判断noVoice是否已经到了最大值 if (noVoice == ivrLibaTemplateVO.getNoVoiceNum().intValue()) { //已经问了对应的遍数,就判断是否还有下一题 if (nowQuestion.getTargetid() == ivrLibaTemplateScriptVOs.size()) { //没有下一题了,就挂断电话,播放结束语 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); return; } else { //有下一题 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion); // 问题, 去调用“tts合成和播放”接口 String date = simpleDateFormat1.format(new Date()); log.info("去调用tts合成和播放接口: {},uuid为:{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); } } else { redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES); //调用ivrLibaTemplateScriptVO中的slienceText(静默话术) String slienceText = nowQuestion.getSlienceText(); //静默话术 + 问题, 去调用“tts合成和播放”接口 String date = simpleDateFormat1.format(new Date()); log.info("静默话术 + 问题,去调用tts合成和播放接口: {},uuid为:{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(slienceText + nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); return; } } else { //isppd用来记录是否匹配到 Boolean isppd = false; //有回话,对回答的问题,进行正则匹配(这里只针对选择题,其它题型不行) for (int j = 0; j < nowQuestion.getIvrLibaScriptTargetoptionList().size(); j++) { //包含 Matcher matcher = null; if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex())) { Pattern pattern = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()); matcher = pattern.matcher(phoneCallBackVO.getTextResult()); } //不包含 Matcher matcher2 = null; if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2())) { Pattern pattern2 = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()); matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult()); } log.error("PCB--getQuestionText问题为:{},UUID:{}", nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { //说明匹配正确了 //这里应该先判断类型,去再修改,设置IsUserOperation是单选题的改法 nowQuestion.getIvrLibaScriptTargetoptionList().get(j).setIsUserOperation(true); ivrLibaScriptTargetoptionMapper.updateIvrLibaTemplateTargetoption(nowQuestion.getIvrLibaScriptTargetoptionList().get(j)); //将静默置为0 redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); //将患者的回签写进表里 IvrTaskVisitResult ivrTaskVisitResult = DtoConversionUtils.sourceToTarget(ivrTaskcall, IvrTaskVisitResult.class); ivrTaskVisitResult.setId(null); ivrTaskVisitResult.setQuestion(nowQuestion.getQuestionText()); ivrTaskVisitResult.setPatientAnswer(phoneCallBackVO.getTextResult()); ivrTaskVisitResult.setCreateTime(new Date()); ivrTaskVisitResult.setOptionResult(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetvalue()); ivrTaskVisitResultMapper.insertIvrTaskVisitResult(ivrTaskVisitResult); //将匹配到的标识改成true isppd = true; //获取下一题 Integer nextQuestion = nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getNextQuestion(); for (IvrLibaTemplateScriptVO script : ivrLibaTemplateScriptVOs) { if (script.getTargetid() == nextQuestion) { QuestionMessage questionMessage = new QuestionMessage(); questionMessage.setNowQuestion(script); questionMessage.setQuestionList(ivrLibaTemplateScriptVOs); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(script.getQuestionText(), phoneCallBackVO.getUuid()); return; } else if (nextQuestion > ivrLibaTemplateScriptVOs.size()) { //没有下一题了,就结束了 String date = simpleDateFormat1.format(new Date()); log.error("没有下一题了,就结束了: {},uuid为:{}", date, phoneCallBackVO.getUuid()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); try { Thread.sleep(3000); } catch (InterruptedException e) { e.printStackTrace(); } phoneUtils.hangup("", "", ivrLibaTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid()); return; } } return; } else { //没有匹配上当前option //Targetregex2 为false,表示在Targetregex2中存在 语句中的关键字,这个option就不用再继续匹配了,直接匹配下一个option continue; } } if (isppd != true) { //没有匹配到 Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum"); if (mateNum == null) mateNum = 0; //无匹配次数去判断是否到最大询问次数,并且所有的选项都匹配完了 if (mateNum == ivrLibaTemplateVO.getMateNum().intValue()) { //如果下一题为空.则新的数据返回,并加上感谢语 if (nowQuestion.getTargetid() < ivrLibaTemplateScriptVOs.size()) { QuestionMessage questionMessage = new QuestionMessage(); IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion); questionMessage.setQuestionList(ivrLibaTemplateScriptVOs); questionMessage.setNowQuestion(nextQuestion); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); String date = simpleDateFormat1.format(new Date()); log.info("如果下一题为空.则新的数据返回,并加上感谢语: {},uuid为:{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nextQuestion.getQuestionText(), phoneCallBackVO.getUuid()); return; } else { //就可以挂断电话了 String date = simpleDateFormat1.format(new Date()); log.info("就可以挂断电话了------: {},uuid为:{}", date, phoneCallBackVO.getUuid()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); try { Thread.sleep(3000); } catch (InterruptedException e) { e.printStackTrace(); } phoneUtils.hangup("", "", ivrLibaTemplateVO.getRevisitAfter(), "", "", "", "", phoneCallBackVO.getUuid()); return; } } else if (mateNum < ivrLibaTemplateVO.getMateNum().intValue()) { //没有问到规定次数 mateNum = mateNum + 1; redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES); } } //选项匹配完成后,需要再去通过库再进行匹配一次 String extemplateID = ivrLibaTemplateVO.getSubmoduleID(); String[] split = extemplateID.split(","); List list = Arrays.asList(split); List list1 = new ArrayList<>(); if (StringUtils.isNotEmpty(extemplateID)) { for (String str : list) { list1.add(Long.valueOf(str)); } List ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1); for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) { Matcher matcher = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) { Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex()); matcher = pattern.matcher(returnQues.getContent()); } Matcher matcher2 = null; if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) { Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2()); matcher2 = pattern2.matcher(returnQues.getContent()); } log.info("++++++++++++++++++++++++++通用库是否为空:selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2()); if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) { QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO = returnQues.getNowQuestion(); ivrLibaTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText()); ivrLibaTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav()); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); if (ivrLibaExtemplatescript.getIsEnd() == 1) { //将问题置空 IvrLibaTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion(); nowQuestion1.setQuestionText(null); nowQuestion1.setQuestionVoice(null); questionMessage.setNowQuestion(nowQuestion1); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES); } //调用“15、tts合成和播放, tts_playback”将结果传回 String date = simpleDateFormat1.format(new Date()); log.info("调用“15、tts合成和播放------: {},uuid为:{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getQuestionText() + ivrLibaTemplateScriptVO.getSubmoduleText(), phoneCallBackVO.getUuid()); } break; } String date = simpleDateFormat1.format(new Date()); log.info("最后的信息回复-: {},uuid为:{}", date, phoneCallBackVO.getUuid()); phoneUtils.ttsPlayback(nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); } } } } //下面的代码不能删除,上面的方法只是配合电话端联调用的, // @Override // public PhoneCallBackVO phoneCallBack(PhoneCallBackVO phoneCallBackVO) { // log.error("phoneCallBackVO的入参:{},{},{},{},{},{},{}", phoneCallBackVO.getResultType(), phoneCallBackVO.getUuid(), phoneCallBackVO.getErrResult(), phoneCallBackVO.getTextResult(), phoneCallBackVO.getHangUpResult(), phoneCallBackVO.getEnumState(), phoneCallBackVO.getUint8()); // //获取数据 // Boolean aBoolean = redisCache.hasKey(phoneCallBackVO.getUuid()); // if (!aBoolean) { // throw new BaseException("该uuid不存在"); // } // Integer hangupValue = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "hangup"); // if (hangupValue != null && hangupValue == 1) { // //hangupValue == 1 随访结束,直接可以挂电话 // PhoneUtils phoneUtils = new PhoneUtils(); // phoneUtils.hangup(phoneCallBackVO.getUuid(), null, null, null, null, null, null, null); // // } // // Map map = redisCache.getCacheObject(phoneCallBackVO.getUuid()); //// ObjectMapper objectMapper = new ObjectMapper(); //// Map map = null; //// try { //// map = objectMapper.readValue(cacheObject, Map.class); //// } catch (JsonProcessingException e) { //// e.printStackTrace(); //// } // // IvrTaskSingle ivrTaskcall = (IvrTaskSingle) map.get("ivrTaskcall"); // List ivrLibaTemplateScriptVOs = (List) map.get("ivrLibaTemplateScriptVO"); // //将uuid更新到数据库中 // ivrTaskcall.setSenduuid(phoneCallBackVO.getUuid()); // ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); // // //获取模板信息 // IvrLibaTemplateVO ivrLibaTemplateVO = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "ivrLibaTemplateVO"); // // // //首先判断resultType // if (phoneCallBackVO.getResultType() == 1) { // //呼叫结果接口: 1 // if (phoneCallBackVO.getUint8() == 1) { // //呼叫失败,去redis中记录一下失败次数,进行再次呼叫 // Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "uint8"); // if (integer != null) { // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", integer + 1, 120, TimeUnit.MINUTES); // } else { // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "uint8", 1, 120, TimeUnit.MINUTES); // } // // if (integer != null && integer == ivrTaskcall.getRecallcount().intValue()) { // log.info("无人接听:{}, {}", phoneCallBackVO.getErrResult(), phoneCallBackVO.getUuid()); // //连续打规定次,如果要没人接,那就结束 // ivrTaskcall.setResult(phoneCallBackVO.getErrResult()); // ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); // redisCache.deleteObject(phoneCallBackVO.getUuid() + "uint8"); // } else if (integer != null && integer < ivrTaskcall.getRecallcount().intValue()) { // //进行重拨 // PhoneUtils phoneUtils = new PhoneUtils(); // phoneUtils.ob(null, null, null, null, null, null, null, ivrTaskcall.getPhone(), phoneCallBackVO.getUuid(), true); // } // } // // } else if (phoneCallBackVO.getResultType() == 2) { // //通话状态更新接口: 2 // if (phoneCallBackVO.getEnumState() == 0) { // // 0-振铃 // Integer integer = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "enumState"); // // if (integer != null && integer < ivrTaskcall.getRecallcount().intValue()) { // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", integer + 1, 120, TimeUnit.MINUTES); // } else if (integer == null) { // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "enumState", 1, 120, TimeUnit.MINUTES); // } else if (integer != null && integer == ivrTaskcall.getRecallcount().intValue()) { // ivrTaskcall.setResult("无人接听"); // ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); // redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState"); // } // } else if (phoneCallBackVO.getEnumState() == 2) { // //患者挂断电话 // log.info("患者挂断电话:{}", phoneCallBackVO.getUuid()); // ivrTaskcall.setResult(phoneCallBackVO.getHangUpResult()); // ivrTaskSingleMapper.updateIvrTaskcall(ivrTaskcall); // redisCache.deleteObject(phoneCallBackVO.getUuid() + "enumState"); // } // // // } else if (phoneCallBackVO.getResultType() == 3) { // //语音识别结果上报接口: 3 // Integer noVoice = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "noVoice"); // QuestionMessage returnQues = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); // IvrLibaTemplateScriptVO nowQuestion = returnQues.getNowQuestion(); // PhoneUtils phoneUtils = new PhoneUtils(); // // if (StringUtils.isEmpty(phoneCallBackVO.getTextResult())) { // //无回话 // //判断noVoice是否已经到了最大值 // if (noVoice == ivrLibaTemplateVO.getNoVoiceNum().intValue()) { // //已经问了对应的遍数,就判断是否还有下一题 // if (nowQuestion.getTargetid() == ivrLibaTemplateScriptVOs.size()) { // //没有下一题了,就挂断电话,播放结束语 // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); // phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); // } else { // //有下一题 // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); // IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion); // // 问题, 去调用“tts合成和播放”接口 // phoneUtils.ttsPlayback(nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); // } // } else { // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", noVoice + 1, 120, TimeUnit.MINUTES); // //调用ivrLibaTemplateScriptVO中的slienceText(静默话术) // String slienceText = nowQuestion.getSlienceText(); // //静默话术 + 问题, 去调用“tts合成和播放”接口 // phoneUtils.ttsPlayback(slienceText + nowQuestion.getQuestionText(), phoneCallBackVO.getUuid()); // return new PhoneCallBackVO(); // } // // } else { // //有回话,对回答的问题,进行正则匹配(这里只针对选择题,其它题型不行) // for (int j = 0; j < nowQuestion.getIvrLibaScriptTargetoptionList().size(); j++) { // //包含 // Matcher matcher = null; // if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex())) { // Pattern pattern = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()); // matcher = pattern.matcher(phoneCallBackVO.getTextResult()); // } // //不包含 // Matcher matcher2 = null; // if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2())) { // Pattern pattern2 = Pattern.compile(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()); // matcher2 = pattern2.matcher(phoneCallBackVO.getTextResult()); // } // log.info("phoneCallBack--Targetregex的值为:{}, phoneCallBack--Targetregex2的值为:{}", nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex(), nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()); // if (StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches() && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && matcher2.matches() || StringUtils.isEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex2()) && StringUtils.isNotEmpty(nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getTargetregex()) && matcher.matches()) { // //说明匹配正确了 // //这里应该先判断类型,去再修改,设置IsUserOperation是单选题的改法 // nowQuestion.getIvrLibaScriptTargetoptionList().get(j).setIsUserOperation(true); // ivrLibaScriptTargetoptionMapper.updateIvrLibaTemplateTargetoption(nowQuestion.getIvrLibaScriptTargetoptionList().get(j)); // // // //将静默置为0 // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "noVoice", 0, 120, TimeUnit.MINUTES); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); // //获取下一题 // Integer nextQuestion = nowQuestion.getIvrLibaScriptTargetoptionList().get(j).getNextQuestion(); // for (IvrLibaTemplateScriptVO script : ivrLibaTemplateScriptVOs) { // if (script.getTargetid() == nextQuestion) { // QuestionMessage questionMessage = new QuestionMessage(); // questionMessage.setNowQuestion(script); // questionMessage.setQuestionList(ivrLibaTemplateScriptVOs); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); // break; // } // } // break; // } else { // //没有匹配到 // Integer mateNum = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "mateNum"); // //无匹配次数去判断是否到最大询问次数,并且所有的选项都匹配完了 // if (mateNum == ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) { // //如果下一题为空.则新的数据返回,并加上感谢语 // if (nowQuestion.getTargetid() < ivrLibaTemplateScriptVOs.size()) { // QuestionMessage questionMessage = new QuestionMessage(); // IvrLibaTemplateScriptVO nextQuestion = getNextQuestion(ivrLibaTemplateScriptVOs, nowQuestion); // questionMessage.setQuestionList(ivrLibaTemplateScriptVOs); // questionMessage.setNowQuestion(nextQuestion); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", 0, 120, TimeUnit.MINUTES); // } else { // //就可以挂断电话了 // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "hangup", 1, 120, TimeUnit.MINUTES); // phoneUtils.ttsPlayback(ivrLibaTemplateVO.getRevisitAfter(), phoneCallBackVO.getUuid()); // break; // } // } else if (mateNum < ivrLibaTemplateVO.getMateNum().intValue() && j == nowQuestion.getIvrLibaScriptTargetoptionList().size() - 1) { // //没有问到规定次数 // mateNum = mateNum + 1; // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "mateNum", mateNum, 120, TimeUnit.MINUTES); // } // } // // } // //选项匹配完成后,需要再去通过库再进行匹配一次 // String extemplateID = ivrLibaTemplateVO.getSubmoduleID(); // String[] split = extemplateID.split(","); // List list = Arrays.asList(split); // List list1 = new ArrayList<>(); // if (StringUtils.isNotEmpty(extemplateID)) { // for (String str : list) { // list1.add(Long.valueOf(str)); // } // List ivrLibaExtemplatescripts = ivrLibaExtemplatescriptMapper.queryIvrLibaExtemplatescriptList(list1); // for (IvrLibaExtemplatescript ivrLibaExtemplatescript : ivrLibaExtemplatescripts) { // Matcher matcher = null; // if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex())) { // Pattern pattern = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex()); // matcher = pattern.matcher(returnQues.getContent()); // } // // Matcher matcher2 = null; // if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2())) { // Pattern pattern2 = Pattern.compile(ivrLibaExtemplatescript.getSelfRegex2()); // matcher2 = pattern2.matcher(returnQues.getContent()); // } // log.info("++++++++++++++++++++++++++通用库是否为空:selfRegex : {} , selfRegex2 : {}", ivrLibaExtemplatescript.getSelfRegex(), ivrLibaExtemplatescript.getSelfRegex2()); // if (StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches() && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && matcher2.matches() || StringUtils.isEmpty(ivrLibaExtemplatescript.getSelfRegex2()) && StringUtils.isNotEmpty(ivrLibaExtemplatescript.getSelfRegex()) && matcher.matches()) { // QuestionMessage questionMessage = redisCache.getCacheObject(phoneCallBackVO.getUuid() + "returnQues"); // IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO = returnQues.getNowQuestion(); // ivrLibaTemplateScriptVO.setSubmoduleText(ivrLibaExtemplatescript.getSwitchText()); // ivrLibaTemplateScriptVO.setSubmoduleVoice(ivrLibaExtemplatescript.getSwitchWav()); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); // if (ivrLibaExtemplatescript.getIsEnd() == 1) { // //将问题置空 // IvrLibaTemplateScriptVO nowQuestion1 = questionMessage.getNowQuestion(); // nowQuestion1.setQuestionText(null); // nowQuestion1.setQuestionVoice(null); // questionMessage.setNowQuestion(nowQuestion1); // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "returnQues", questionMessage, 120, TimeUnit.MINUTES); // // redisCache.setCacheObject(phoneCallBackVO.getUuid() + "isOver", 1, 120, TimeUnit.MINUTES); // } // // //调用“15、tts合成和播放, tts_playback”将结果传回 // // // } // break; // } // } // // } // } // return phoneCallBackVO; // } private IvrLibaTemplateScriptVO getNextQuestion(List ivrLibaTemplateScriptVOList, IvrLibaTemplateScriptVO ivrLibaTemplateScriptVO) { for (int j = 0; j < ivrLibaTemplateScriptVOList.size(); j++) { if (ivrLibaTemplateScriptVOList.get(j).getTargetid() == ivrLibaTemplateScriptVO.getTargetid() + 1) { // 对该条templateScriptVO进行处理 return ivrLibaTemplateScriptVOList.get(j); } } return null; } }